Dear Juao w., Thank you very much for taking the time to complete our guest satisfaction survey. We are delighted to know that you enjoyed our excellent location, swimming pool, and laundry service. It is especially rewarding to hear that our Front Office Heartists made a positive impression through their friendly and professional service. Your kind feedback is truly appreciated and will be shared with our team, as it serves as great encouragement for us to continue delivering exceptional hospitality and memorable experiences to all our guests. Thank you once again for choosing ibis Melaka. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Wenjuan C., Thank you very much for taking the time to complete our guest satisfaction survey and for your wonderful feedback following your stay at ibis Melaka. We are delighted to know that you found our hotel clean and tidy, conveniently located, and offering good value for money. Your kind comments are truly appreciated and serve as great encouragement to our Heartists to continue delivering exceptional hospitality and memorable experiences for all our guests. Thank you once again for choosing ibis Melaka. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Jian G., Thank you very much for taking the time to complete our guest satisfaction survey and for your wonderful feedback following your stay at ibis Melaka. We are delighted to know that you had a great stay and enjoyed our friendly Front Office Heartists, family-friendly swimming pool, spacious restaurant with a wide breakfast selection, comfortable rooms, complete amenities, and strong shower facilities. It is truly rewarding to hear that you found your overall experience enjoyable and that our hotel lived up to your expectations as part of the ibis brand. We also appreciate your valuable feedback regarding the hand soap refill. Please accept our sincere apologies for this oversight. Your comments have been shared with our Housekeeping team to ensure greater attention is given to replenishing room amenities during servicing. Thank you once again for your kind words and constructive feedback. We truly appreciate your trust in ibis Melaka and look forward to welcoming you back for another memorable stay in the near future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Kimkwee l., Thank you for choosing to stay with us and for taking the time to share such a wonderful review of your recent visit. I am very pleased to know that you had an enjoyable and comfortable stay. It is wonderful to hear that you appreciated the hotel’s central location and nearby attractions. However, I am truly sorry that other aspects of your stay did not match the high standards we set for ourselves. Your comments regarding the towels and bathroom glass door are fully noted. Thank you once again for your support. We look forward to welcoming you and your family back for another pleasant stay in the future at ibis Melaka. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Ying W., Thank you for choosing ibis Melaka and for taking the time to share your kind feedback. I am delighted to know that you had an amazing experience with us and that you enjoyed the historical attraction during your visit. It is especially wonderful to hear that you appreciate our service, and the team will be very pleased to know their service has made a positive difference to your experience. Thank you once again for your support. We look forward to welcoming you back to Melaka in the near future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Guixiang H., Thank you for taking the time to share your feedback and for choosing ibis Melaka. I am pleased to know that you had a comfortable stay and enjoyed our bed and central location. I am sorry to learn that your arrival experience did not meet your expectations. We would like to inform you that while we do have some team members who can communicate in Chinese, but the number of Chinese-speaking staff is limited. We are genuinely grateful for your support and delighted that you had a pleasant stay with us apart of the shortfall. It would be our pleasure to welcome you back again soon to ibis Melaka. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Hua Z., Thank you for taking the time to share your feedback following your recent stay at ibis Melaka. We are delighted to know that you found the room clean and tidy, and that you were satisfied with the attentive service provided by our team. It is always rewarding to hear such positive comments from our guests. Your kind feedback is greatly appreciated, and we look forward to welcoming you back to ibis Melaka for another pleasant stay in the future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Yingjie Z., Thank you for sharing your feedback following your stay at ibis Melaka. We sincerely apologize for the inconvenience caused regarding the tax payment matter. We understand your concern about having made payment through Fliggy and then being requested to pay again upon arrival. Please allow us to clarify that taxes collected through third-party platforms may sometimes differ from local tourism or government-imposed taxes payable at the hotel, depending on the booking terms. Nonetheless, we regret any confusion this may have caused and appreciate you bringing this to our attention. Your feedback has been shared with the relevant team for review to ensure clearer communication is provided to our guests in the future. We hope to have the opportunity to welcome you back to ibis Melaka for a better experience. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Xiaoming Z., Thank you for your wonderful feedback following your recent stay at ibis Melaka. We are truly delighted to know that you enjoyed our excellent location and found our facilities to be among the best in the area. It is also very rewarding to hear that you were satisfied with the cleanliness of the room and the professional service provided, especially by our front desk team. Your kind words are greatly appreciated and will certainly be shared with the team as encouragement to continue delivering our best. We look forward to welcoming you back to ibis Melaka for another pleasant stay in the near future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Wenbin X., Thank you for sharing your kind feedback following your recent stay at ibis Melaka. We are delighted to know that you found our hotel economical, comfortable, and well located. It is especially rewarding to hear that you would choose to stay with us again on your next visit. Your encouraging comments are truly appreciated and will certainly motivate our team to continue delivering a pleasant experience for all our guests. We look forward to welcoming you back to ibis Melaka in the near future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Liang C., Thank you for taking the time to share your feedback regarding your recent stay at ibis Melaka. We are pleased to know that you appreciated our convenient location. However, we sincerely apologize for the inconvenience caused regarding the room window view. We understand how this situation may have affected your stay, and we regret that the explanation provided did not meet your expectations. Please allow us to clarify that some of our rooms have different window orientations, and we appreciate your feedback regarding the clarity of the room description. Your comments have been noted and shared with the relevant team to review how we can better communicate this information to our guests. Thank you once again for bringing this matter to our attention. We truly value your feedback and hope to have the opportunity to welcome you back to ibis Melaka for a more pleasant experience in the future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Yazhou L., Thank you very much for your kind review. We are delighted to know that you appreciated the convenient location of ibis Melaka and found good value in your stay. It is especially encouraging to hear your compliments about our team’s warm and helpful service. Although some of our staff may not be fluent in Chinese, they always strive to assist every guest with sincerity and dedication. Your understanding and positive feedback truly mean a lot to us. We look forward to welcoming you back to ibis Melaka for another pleasant stay in the future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Chengwei X., Thank you very much for your wonderful feedback following your stay at ibis Melaka. We are delighted to hear that you had a very good stay experience and that you enjoyed our convenient location, swimming pool and children’s pool facilities. It is especially rewarding to know that you found the pillows and duvet comfortable and that our team’s friendliness and enthusiasm made a positive impression on you. Your kind words truly motivate us to continue delivering warm hospitality and comfortable stays for all our guests. We look forward to welcoming you and your family back to ibis Melaka again in the near future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Zhou X., Thank you for sharing your feedback regarding your recent stay at ibis Melaka. We sincerely apologize for the inconvenience you experienced with the humidity in the room and the condition of the bedding. This is certainly not the standard we aim to provide, and we have immediately shared your comments with our housekeeping and maintenance teams to ensure corrective action is taken. Please rest assured that we are taking this matter seriously and working to prevent such issues in the future. We hope to have the opportunity to welcome you again and provide a much improved stay. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Xin l., Thank you very much for your perfect review and for choosing ibis Melaka. We are delighted to know that you had a pleasant stay and enjoyed the comfortable mattress and quiet environment. Your kind feedback encourages our Heartists to continue providing excellent service and a relaxing experience for all our guests. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Chunhua Y., Thank you for sharing your feedback. We are pleased to hear that you found our service to be good. We sincerely apologize for the issue with the quilt. Your comments have been shared with our housekeeping team to ensure that all bedding is thoroughly checked and maintained to the highest standards for a comfortable stay. We appreciate your feedback and hope to have the opportunity to provide a more pleasant experience in the future. Warm regards, Ibis Melaka

Dear Qian/ Lingli @. Yang/ Huimin Thank you for sharing your wonderful feedback. We are delighted to hear that your recent stay exceeded your expectations and that you noticed the improvements since your previous visits. Your kind words inspire us to continue maintaining high standards and providing excellent service to all our guests. We look forward to welcoming you back to Ibis Melaka in the future. Warm regards, Ibis Melaka

DearWen L., Thank you for taking the time to share your feedback. We are glad to hear that you found our location convenient and that the breakfast was satisfactory. We also note your observations regarding the dampness in the room and the delay in attending to your pillowcase request. We appreciate your feedback and hope to have the opportunity to provide a more comfortable stay in the future. Warm regards, Ibis Melaka

Dear Fengying Z., Thank you for sharing your feedback. We are truly sorry to hear that our service did not reflect the warmth and courtesy you expected. Please be assured that we take your comments seriously and will address this with our team to improve our hospitality standards. We hope to have another opportunity to welcome you back and provide a much better experience. Best regards, Ferhad Abdul Rahman General Manager