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铂尔曼蕉威无垢山度假、水疗和会展酒店 5 星

客户意见评级 4.6/5 3,223 评论

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铂尔曼蕉威无垢山度假、水疗和会展酒店
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酒店其他优惠

  • The first Pullman Resort concept in Indonesia with convenient access from Jakarta and Bogor

  • 208 rooms with balcony overlooking the pools & Mount Salak and 21 villas with bedroom and pool

  • Vibrant dining options: 2 indulging restaurants & 2 stylish bars

  • 4soothing & rejuvenating swimming pools (up to 1500 sqm) with Kids Club & a relaxing Fit & SPA

  • 2 间宴会厅和 4 间多功能厅(适合多达 1300 位客人使用),自然采光充足,带阳台

酒店位置

铂尔曼蕉威无垢山度假、水疗和会展酒店

Jl.Raya Puncak, Gadog
Megamendung, Bogor
Megamendung,
16770 bogor
印度尼西亚

电话: +622518306888

传真: (+62)2518306889

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • CISARUA BUS STATION :  BOGOR CIAWI

  • 乘飞机

    SOEKARNO HATTA 达到 80公里 / 49.71 英里

  • 乘火车

    BOGOR STATION 达到 15公里 / 9.32 英里

  • 乘火车

    BOGOR STATION 达到 16公里 / 9 英里

GPS :-6.664875, 106.8673125

酒店服务

酒店及周边服务

办理登记入住手续 - 从 办理退房手续

概要

  • 游泳池
  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
餐饮服务
  • 0 餐厅
  • 0 酒吧
  • 早餐
    • 自助餐
  • 客房服务
    • 冷餐
    • 热菜
会议/活动
  • 0 会议室
无障碍环境
  • 可供轮椅出入的酒店
酒店服务和设施
  • 酒店信息
    • 229 间客房
    • 2 间残疾人士客房
    • 0 间家庭客房
    • 25 间相通客房
    • 229 间禁烟客房
    • 4 多个楼层
  • 酒店使用的语言
    • 英语
  • 洗衣/代客泊车服务
    • 干洗/熨衣
  • 无限网络
    • 高速传输线
    • 公共区域提供无线网络
    • 高速无线网络
    • 酒店提供无线网络
    • 高速网络
  • 空调
    • 空调
  • 针对行动不便人士提供的设施
  • 入住/退房设施
    • 快捷退房
  • 行李员
    • 行李员
  • 礼宾服务
    • 礼宾服务
  • 提供办公桌设施
    • 擦鞋机
入住酒店
  • PARKING
    • 酒店内
护理
  • Padi 泳池
    • 外部
    • 酒店内
  • Pullman Fit
    • 酒店内
家庭
  • 儿童服务
    • 针对 6 至 12 岁儿童的儿童俱乐部
    • 针对 3 至 6 岁儿童的儿童俱乐部
    • 针对 4 至 6 岁儿童的儿童俱乐部

我们的客房

铂尔曼蕉威无垢山度假、水疗和会展酒店坐落在如画的环境之间,酒店拥有 208 套客房和 21 套别墅,均配有舒适的铂尔曼睡床、降雨式淋浴、最大 60 英寸的 LED 交互技术电视、无线网络和阳台。您还可以使用游泳池并欣赏萨拉火山的美景。

您的会议和活动

我们的会议室

  • 会议室数量:6

  • 最大面积:1,040 平方米

  • 最大容量:850 个人

  • 最大宴会容量:650 个人

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铂尔曼蕉威无垢山度假、水疗和会展酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.6/5

3,223 评论

TripAdvisor 评级 5.0/5

1,722 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Relaxing

Tripadvisor 评级 5.0/5

HunYang 23/10/2021 经 TripAdvisor 认证的评论

We have wonderful holidays at Pullman Ciawi. Overall good, all staffs very friendly, helpful. Its our first time to have bday celebration so will be a wonderful memory for us. Again thank you and hope will always same

One of the greatest resort that Accor has to offer!

Tripadvisor 评级 4.0/5

dsend1 28/09/2021 经 TripAdvisor 认证的评论

Keep up the good work! Would love to come back again :) just a little note for breakfast menu, could be better tho. Check in/out process was really quick and smooth. Staff was polite and professionals. Special thanks to Ibu Vita and Ibu Tiara for accommodating all of my request.

Dear Desnd1, First of all, thank you for choosing our resort as your holiday destination. Furthermore, we do appreciate you taking the time to share your experience with us after your stay, and am delighted to hear that you were impressed by our warm welcome. However, I am sorry to hear that the breakfast was not up to your expectations. Naturally, I am quite surprised to hear this as we often receive excellent comments from other guests about our breakfast quality. Each breakfast selection has been chosen by our Executive Chef to offer an elevated choice of global dining. Ranging from Asian, Indonesian and International delicacies to an extensive pastry selection and quality juices, we strive to ensure our guests start the morning feeling truly satisfied. I am sorry this was not the case for you and will certainly discuss your feedback with our team. Thank you again for taking the time to share your feedback. Your review is valuable to us so that we may evaluate the points you have noted and ensure we prioritize our in-house guests’ comfort and relaxation for the most memorable stay at Pullman Ciawi Vimala Hills Resort Spa and Convention. Sincerely, Gilles Tressens General Manager

Nice staycation

Tripadvisor 评级 4.0/5

santootree 16/09/2021 经 TripAdvisor 认证的评论

Idk maybe this is the 6th or 7th time we stay in this hotel, My kids really like this pullman ciawi hotel, we got the pool access room, and we all love it, just a few step to the swimming pool, and also close to damar restaurant, the breakfast hv many variation of food, and we got compliments from elin the guest relation of damar restaurant when we hv bf, she friendly and polite, and we will come back for sure to pullman ciawi soon!!

Dear Santootree, How wonderful to hear this is not your first visit to Pullman and that you still feel satisfied with our service and facilities after so many experiences. It is our commitment to present guests with 5-star hospitality, like what our team member, Elin. delivered during your last visit. Guest satisfaction is the heart and soul of the Pullman experience, and I am excited to share your heart warming feedback with our team. Thank you again for your Loyalty and Have a nice day. Sincerely, Gilles Tressens General Manager

One week stay at Ciawi Pullman

Tripadvisor 评级 5.0/5

Tour49213948757 Family - 12/09/2021 经 TripAdvisor 认证的评论

We decided to take a week away at The Ciawi Pullmann Resort in Bogor and we never regretted it. The rooms are well maintained even during this period of partial lockdown and housekkeping is doing a very good job. In addition to the diverse swimming pools that are clean and appealing there are a lot of activities available to all the family and that makes for an active stay during which you never get bored! The food is good without being sensational and the buffet at Damar restaurant doesn't change much. That would be the only little downside we would make for this review. Yet the staff is very nice and caring. We want to thank Nathalia in particular at Damar for her efficience and care. She is very involved and always made sure we were feeling welcome as well as Jessica for her excellent service!

Dear Valued Guest, First and foremost, thank you for selecting our resort as your holiday destination in Bogor and I am glad to know that you had such a memorable time while staying with us. We greatly appreciate the time you took to share your kind words with fellow travelers on TripAdvisor. Above all, thank you for recognizing the efforts of our talent in their service delivery as the selection and training of our talent is an area of extreme pride. Our heartist professionals are our biggest ambassadors so we are very grateful to receive warm and authentic comments such as yours. I will certainly share your comment to the entire talent member especially to those whom you are mentioned by name who will feel pride and further motivated. Thank you again for taking the time to share your feedback. Your review is valuable to us so that we may evaluate the points you have noted and ensure we prioritize our in-house guests’ comfort and relaxation for the most memorable stay at Pullman Ciawi Vimala Hills Resort Spa and Convention. Sincerely, Gilles Tressens General Manager

Pullman resort at Bogor

Tripadvisor 评级 5.0/5

AlfredLavigne 08/09/2021 经 TripAdvisor 认证的评论

We have stayed at many luxury hotels and this one should definitely be one of them. Everyone is extremely friendly and some staff are totally dedicated to making sure that you have anything you might want including any outside information.

Dear Alfaredlavigne, First and foremost, thank you for selecting our resort as your holiday destination in Bogor and I am glad to know that you had such a memorable time while staying with us. We greatly appreciate the time you took to share your kind words with fellow travelers on TripAdviso. Above all, thank you for recognizing the efforts of our talent in their service delivery as the selection and training of our talent is an area of extreme pride. Our heartist professionals are our biggest ambassadors so we are very grateful to receive warm and authentic comments such as yours. I will certainly share your comment to the entire talent member who will feel pride and further motivated. Sincerely, Gilles Tressens General Manager

Great Service

Tripadvisor 评级 5.0/5

Joel S 02/09/2021 经 TripAdvisor 认证的评论

As usual always like the services at this hotel, especially at Damar Restaurant with great services from Elin. waiters are friendly and helpful. Enjoy the new Tram experience with Dicky as the Driver.

Dear Joel, First and foremost, thank you for revisiting our resort as your holiday destination in Bogor and I am glad to know that you had such a memorable time while staying with us. We greatly appreciate the time you took to share your kind words with fellow travelers on TripAdvisor. Regarding our legendary hospitality, I will share your delightful comments about your service experience with our team. It is always very satisfying for them to know how much their service contribution can upgrade a guest’s holiday. Sincerely, Gilles Tressens General Manager

2nd experience and still good

Tripadvisor 评级 5.0/5

armeliaarie 02/09/2021 经 TripAdvisor 认证的评论

This is our 2nd experience staying at 3BR villa with pool. With this pandemic striking, we can't really going anywhere.. so staying in the room with complete facilities is a must. And Pullman could give us that and we are quite happy.

Dear Armeliaarie, Thank you for choosing and revisiting us, and for taking the time to share your kind experience after your stay, which has proved to be extremely memorable. Guest satisfaction is the heart and soul of the Pullman experience, and I am excited to share your heart warming feedback with our team. Again, thank you so much for your kind words, we hope we could welcome you home again soon. Sincerely, Gilles Tressens General Manager

Very satisfying

Tripadvisor 评级 5.0/5

Therballix 02/09/2021 经 TripAdvisor 认证的评论

We have stayed in Pullman Vimala several times and their services always beyond my expectations. Special thanks to hotel members especially to Mrs Nia (guest relation manager) and her team Ms Shavira & Ms Endang. Thanks for your detail attention and warm gesture to us, we really appreciate it.

Dear Therballix, How wonderful to hear this is not your first visit to Pullman and that you still feel satisfied with our service and facilities after so many experiences. It is our commitment to present guests with 5-star hospitality, like what our team member, Nia, Endang & Shavira delivered during your last visit. Nothing is more rewarding us than reading the kind words about your recent stay at our resort. We hope we could have the opportunity again to welcome you back home at Pullman Ciawi Vimala Hills. Sincerely, Gilles Tressens General Manager

A really great hotel for a whole family

Tripadvisor 评级 5.0/5

claudiasinaga8 01/09/2021 经 TripAdvisor 认证的评论

a really great hotel to spend time with family, but i think the breakfast menu is too standard considering the price is quite expensieve. They have many activities for children but i think they should also added more activites for the elderly. overall, i will def back again

Dear CaludiaSinaga, First of all, thank you for choosing our resort as your holiday destination. Furthermore, we do appreciate you taking the time to share your experience with us after your stay. However, I am sorry to hear that the breakfast was not up to your expectations. Naturally, I am quite surprised to hear this as we often receive excellent comments from other guests about our breakfast quality. Each breakfast selection has been chosen by our Executive Chef to offer an elevated choice of global dining. Ranging from Asian, Indonesian and International delicacies to an extensive pastry selection and quality juices, we strive to ensure our guests start the morning feeling truly satisfied. I am sorry this was not the case for you and will certainly discuss your feedback with our team. Thank you again for taking the time to share your feedback. Your review is valuable to us so that we may evaluate the points you have noted and ensure we prioritize our in-house guests’ comfort and relaxation for the most memorable stay at Pullman Ciawi Vimala Hills Resort Spa and Convention. Sincerely, Gilles Tressens General Manager

Room all access to the pool

Tripadvisor 评级 5.0/5

Zulfikar S 01/09/2021 经 TripAdvisor 认证的评论

It was great service and experiences stay at this hotel this is our second time, the only suggestion I would make would be minor like the music in the pool like the one we hear in the lounge of a night club, maybe some need some natural sound or something, but its all alright, and the price of the food is to pricy I think.

Dear Zulfikar, Thank you for choosing and revisiting us, and for taking the time to share your kind experience after your stay, which has proved to be extremely memorable. However, I do regret to hear about the noise issue mentioned in your review. I certainly appreciate your frustration and will share your feedback with the related departments. Creating the right atmosphere for our guests is of critical importance and we are sorry that your experience was not flawless. Thank you again for taking the time to share your feedback. Your review is valuable to us so that we may evaluate the points you have noted and ensure we prioritize our in-house guests’ comfort and relaxation for the most memorable stay at Pullman Ciawi Vimala Hills Resort Spa and Convention. Sincerely, Gilles Tressens General Manager

Great to be back and felt welcome

Tripadvisor 评级 5.0/5

YapDenny 31/08/2021 经 TripAdvisor 认证的评论

Special thanks to all Guest Relation team who have ensured our stay most memorable. Special thanks also to team at Damar (Elin, Nataliana) and our Tram driver (Dicky). The only negative was when 1 of the 3 room's AC broken and had to move to another room on the first night. Hope to return again soon with another excellent service.

Dear YapDenny, First and foremost, thank you for selecting our resort as your holiday destination in Bogor and I am glad to know that you had such a memorable time while staying with us. We greatly appreciate the time you took to share your kind words with fellow travelers on TripAdvisor. Regarding your feedback of the broken Air Conditioner, we do have maintenance teams working round the clock to rectify such problems as quickly as possible. Creating the right atmosphere for our guests is of critical importance and we are sorry that your experience was not flawless. Thank you again for taking the time to share your feedback. Your review is valuable to us so that we may evaluate the points you have noted and ensure we prioritize our in-house guests’ comfort and relaxation for the most memorable stay at Pullman Ciawi Vimala Hills Resort Spa and Convention. Sincerely, Gilles Tressens General Manager

the best hotel at puncak for their facilities & hospitality.

Tripadvisor 评级 5.0/5

kiriika 26/08/2021 经 TripAdvisor 认证的评论

this is the second time, i stayed in pullman. they can provide me the same room from the last time i stayed. thank you, i appreciate that the hotel still had my previous data. i stayed 4 days 3 night at executive suite, enjoy their spacious room very much, the views, balcony, the bath room, room service, hospitality, even though i felt their pillow kinda changed from the last time i stayed. send my best regards to miss selly from salak bar & lounge, i took her advices when choosing pastry or cake. mr ilham for back and forth full filled our needs, and last but not least mr exel and mr wandi for taking care our luggage. cant wait for making another trip to pullman.

Dear Kiriika , Thank you for choosing and revisiting us, and for taking the time to share your kind experience after your stay, which has proved to be extremely memorable. Regarding our legendary hospitality, I will share your delightful comments about your service experience with our team. It is always very satisfying for them to know how much their service contribution can upgrade a guest’s holiday. Small details count, this includes providing a room which can be called ‘home’, and I am glad to know our team members were able to create the room beautifully for you. Nothing is more rewarding us than reading the kind words about your recent stay at our resort. We hope we could have the opportunity again to welcome you back home at Pullman Ciawi Vimala Hills. Sincerely, Gilles Tressens General Manager

Best hotel chain in Bogor area

Tripadvisor 评级 5.0/5

Hanson P 20/04/2021 经 TripAdvisor 认证的评论

When visiting Puncak area near Bogor city' this is the only chain hotel at the foot hill. Travel from Jakarta only takes One hour so the average jakarta citizen average travel inter city also one hour' almost the same. Using highway so convenient. The Resort is huge' good for outdoor activity. New building only 3years so still fresh.

Hanson P, Firstly, I would like to thank you for choosing our resort as your holiday destination. Guest satisfaction is at the heart of our resort’s experience and I appreciate the time you spent to share your thoughts with us. I am delighted to hear that you were impressed by our resort especially with our distinctive location and our serenity. I will make sure to share your positive comments with the team, as it is always satisfying to know how much our guests appreciate the effort that goes into creating the ultimate holiday in paradise. Thank you for taking the time to share your personalized comments about how much you enjoyed your recent getaway at our resort. We look forward to welcoming you back for another meaningful getaway. Sincerely, Gilles Tressens General Manager

Very Good Hotel At Ciawi

Tripadvisor 评级 5.0/5

shermanj289 18/04/2021 经 TripAdvisor 认证的评论

This is my 5th time stay at Pullman. Never fell bore stay at Pullman. Good hotel, comfort, nice staff, many activities for children. There is 3 swiming pool with beautiful view. The hotel atmosphere fell like in Bali.

Dear Shermanj289, Thank you for taking the time to share your review with the global travel community. Your loyalty and continued support mean the world to us, and we do appreciate your decision to choose Pullman as your holiday playground while visiting Bogor. How wonderful to hear this is not your first visit to Pullman and that you still feel satisfied with our service and facilities after so many experiences. It is our commitment to present guests with 5-star hospitality, like what our team member delivered during your last visit. With all your compliments to our resort and team member, I would like to thank you again for taking the time to write and share your review and look forward to welcoming you back home again soon. Sincerely, Gilles Tressens General Manager

Great Service

Tripadvisor 评级 5.0/5

willy937 18/04/2021 经 TripAdvisor 认证的评论

Staying here few times, and found our favorite room on the quiet corner :) This would be our most favorite hotel around the area, the guest relation officer were amazing, and very helpful (endang, yudi, shavira) the staffs in the restaurant were also great today we were served and checked in by Desi, very helpful and great service The only problem that this place could be over crowded in the weekend especially

Dear Willy936, Thank you for taking the time to share your review with the global travel community. Your loyalty and continued support mean the world to us, and we do appreciate your decision to choose Pullman as your holiday playground while visiting Bogor. It is truly a pleasure to read about how thankful you were to have everything you wanted during your stay in every time you return to Pullman especially with the service provided by our talents. I will make sure to share your positive comments with the team, as it is always satisfying to know how much our guests appreciate the effort that goes into creating the ultimate holiday in paradise. We do thank you for your feedback as we take all reviews to heart and certainly hope to see you again soon. Sincerely, Gilles Tressens General Manager

Great Place missing Great Services

Tripadvisor 评级 3.0/5

t_indrawiguna 18/04/2021 经 TripAdvisor 认证的评论

A very strategic location, very near the toll exit, and great view. Complete Facilities, all you need is almost here. We booked for 3 rooms, for our big families. Although the room seems clean but when we stay feels a dusty floors and couch. Me, my wife and my in laws can feel it because we all are allergic to dust. We already told the housekeeping to be extra clean, but ends up the same. When we come back the table was not cleaned, the dirty knife was still there. and some room amenities are not replaced with a new one. We also eat breakfast with quite crowded guess, although not full capacity. Quality of breakfast is just ok. But the facilities is great, pool is awesome, you have kids area, feeding rabbits, koi pond, sand pit. tree house, very family friendly to be. but gotta put better services in my opinion.

Dear t_indrawiguna, As an invaluable resource to our community, we do thank you for choosing Pullman Ciawi Vimala Hills Resort Spa and Convention as your home away from home while visiting Bogor recently. I am delighted to learn that you are impressed with our distinctive location, as well as our extensive facilities. Regarding your comment about cleanliness, we deeply apologize for the inconvenience caused. We implement a preventative maintenance program and deep cleaning to ensure our rooms are in perfect condition ready for our guests’ arrival. I am sorry to hear this was not the case for you, I have passed your feedback along to the relevant departments to review with the urgency it deserves. Thank you again for taking the time to share your feedback. Your review is valuable to us so that we may evaluate the points you have noted and ensure we prioritize our in-house guests’ comfort and relaxation for the most memorable stay at our resort. Sincerely, Gilles Tressens General Manager

Great property and facilities but need improvements in managing customer's flow and expectation

Tripadvisor 评级 3.0/5

Fennyarief 15/04/2021 经 TripAdvisor 认证的评论

Check in process very slow, customer's flow management is very poor, I can see a lot of people waiting in the lobby area for check in and check out at the same time. Same thing goes for breakfast at Damar Restaurant, it takes us like forever just to get fried egg. Breakfast is not recommended, quality of food didn't reflect 5 star hotel Staffs are not consistent about accor's member benefit, one day they say can the next day can't. During check out process I was told that I have balance to settle when I actually have settled all before hand, it seems like the front office who assist check in and check out is not communicating or somehow the system didn't record my transaction, not sure, but when I asked to speak with Manager on duty for clarification, they only gave me namecard and ask me to just call, I find this attitude very rude. Overall property and facilities are great.

Dear Fennyarief, Firstly, Thank you for become our valued member ALL Accor Live Limitless and we appreciate your time to share your experience. I regret to hear that you were dissatisfied with the service provided by our team members. I am extremely surprised to hear this, because we regularly received high praise from other guests who comment on how impressed they are by the warm hospitality provided by our talented team members. Please know that we are truly sorry to hear that this was not the case for you and I apologize for the delay in our service delivery, especially during check-in and check out, which may have been an unusually busy time from our front desk department. None the less, we take your valuable comments onboard and will be raising this with the relevant departments to ensure a more positive first impression. Thank you again for taking the time to share your feedback. Your review is valuable to us so that we may evaluate the points you have noted and ensure we prioritize our in-house guests’ comfort and relaxation for the most memorable stay at Pullman Ciawi Vimala Hills Resort Spa and Convention. Sincerely, Gilles Tressens General Manager

Recharge Quality Time with Family

Tripadvisor 评级 5.0/5

mirantira2 14/04/2021 经 TripAdvisor 认证的评论

Always have a great time and feels like home everytime we stay at Pullman Vimala.the villa n staff gives us their best service so that we can enjoy our quality time with family as much as we can..recharge our everything!

Dear Mirantira2, Thank you for sharing your experience about memorable stay you had at Pullman Ciawi Vimala Hills Resort Spa and Convention. It is truly a pleasure to read about how thankful you were to have everything you wanted during your stay in every time you return to Pullman and that you still feel satisfied with our service and facilities after so many experiences. It is our commitment to present guests with 5-star hospitality, like what our Villa team delivered during your last visit. With all your compliments to our resort and team member, I would like to thank you again for taking the time to write and share your review and look forward to welcoming you back home again soon. Sincerely, Gilles Tressens General Manager

Best of de Best!

Tripadvisor 评级 5.0/5

Swidjaja2021 Business - 10/04/2021 经 TripAdvisor 认证的评论

Grateful to have it all : services, hospitality and sincerity. Thats I called Accor! Warm welcome and kindness support during our stay fr Ms. Shafira was very helpfull.. Then continue with great assitance of healthy activities from Pak Firman as trail and running instructor, also Pak Andi with his Yoga class and core class. Enjoy the great taste and fuel the energy @ madcow with delicious salmon, we will missed it much. Encore ...with latte art clasa, amazingly! Charming Barista Ms. Rindi and her team, also Pak Dimas. All in All : parfait! Nothing to say than much thanks to Pullman Ciawi. Keeps safe and abundance blessing to you All.

Dear Swindjaja2021, Thank you for choosing Pullman Ciawi Vimala Hills for your travel destination and we are appreciate your time to tell us your experience in Tripadvisor. It is truly a pleasure to read about how thankful you were to have everything you wanted during your stay in every time you return to Pullman and that you enjoyed the uniquely integrated facilities at our resort, which include the signature activities and various dining option. I will share your delightful comments about your service experience with our team. It is always very satisfying for them to know how much their service contribution can upgrade a guest’s holiday With all your compliments to our resort and team member, I would like to thank you again for taking the time to write and share your review and look forward to welcoming you back home again soon. Sincerely, Gilles Tressens General Manager

Good Hotel with Good facilities

Tripadvisor 评级 5.0/5

ratihmeitra 30/03/2021 经 TripAdvisor 认证的评论

I’m surely recommend you to stay at this hotel for your family trip or stay cation. They have facilities with for your kids and family. No wonder this hotel always have full occupancy even-tough on weekdays. Since this hotel always have high occupancy, they need to put their highly concern with the services.. But overall we satisfied to stay in this hotel.. and we’ll surely be back😊

Dear Ratihmeitra, Thank you for taking the time to share your feedback. Your review is valuable to us so that we may evaluate the points you have noted and ensure we prioritize our in-house guests’ comfort and relaxation for the most memorable stay at Pullman Ciawi Vimala Hills Resort Spa and Convention. I am delighted to learn that you were impressed with our uniquely integrated facilities including kids activities, playground, kids & teens club and the kids pool. However I regret to hear that you were dissatisfied with the service provided by our team members. I am extremely surprised to hear this, because we regularly received high praise from other guests who comment on how impressed they are by the warm hospitality provided by our talented team members. Please know that we are truly sorry to hear that this was not the case for you. Thank you again for your time, and we look forward to welcoming you back to your home away from home in Bogor. Sincerely, Gilles Tressens General Manager

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