铂尔曼蕉威无垢山度假、水疗和会展酒店 5 星

客户意见评级 (ALL 评级) 4.9/5 2,064 评论

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铂尔曼蕉威无垢山度假、水疗和会展酒店 - Image 1
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铂尔曼蕉威无垢山度假、水疗和会展酒店 - Image 3
铂尔曼蕉威无垢山度假、水疗和会展酒店 - Image 4
Jl. Raya Puncak, Gadog, Megamendung, Bogor, Megamendung, 16770 茂物, 印度尼西亚

描述

酒店其他优惠

  • 印尼首家铂尔曼度假酒店，方便前往雅加达与茂物

  • 拥有 227 间客房和别墅，坐拥葱郁园林与自然美景的壮丽景致

  • 在 2 家高级餐厅及 2 间酒吧尽享丰富多样的用餐体验。

  • 在 4 个泳池中尽享放松时光，另设儿童俱乐部、活动中心和水疗中心

  • 在 2 间典雅的宴会厅和 5 间多功能会议室举办大型活动，至多可容纳 1300 位宾客

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酒店位置

铂尔曼蕉威无垢山度假、水疗和会展酒店

Jl. Raya Puncak, Gadog, Megamendung, Bogor, Megamendung
16770 茂物
印度尼西亚

GPS:-6.66528, 106.86764

电话
传真 +62 251 8306889

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.9/5  2,064 评论

TripAdvisor 评级  4.9/5  5,177 评论

nice staff, very friendly

Tripadvisor 评级 5.0/5

Trek43452287106 经 TripAdvisor 认证的评论

very nice staff, mas aziz very helpfull........always comeback here everytime we're on holiday. even late night....

Dear Trek43452287106, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

😁😁👍👍👍👍

Tripadvisor 评级 5.0/5

Ai Ling H 经 TripAdvisor 认证的评论

Housekeeping Ahmad very good cleaning. The room was excelent clean.He keep asking if we need something else and we appreciated his kindness

Dear 674ailingh, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Disappointing Experiences

Tripadvisor 评级 1.0/5

Velensia G 经 TripAdvisor 认证的评论

The hotel room was spacious with a large bed and generally clean. We appreciated the friendly staff, spa, restaurant, breakfast, and beautiful scenery. However, several issues made our stay less pleasant: - Room facilities: The lavatory had poor air circulation, leaving an unpleasant smell. The Nespresso machine was broken throughout our stay despite informing housekeeping. - Noise: On Friday night, loud music, conversations, and a crying baby disturbed the evening. Additionally, the neighbour above moved furniture late at night, affecting rest. - Photo service: While the free photo service seemed like a nice touch, the vendor’s workflow was inefficient. We waited 30 minutes to select a photo, and the admin responded defensively and visibly mocking me when I raised the delay. The hotel receptionist later stated that the service was not part of the hotel, which added confusion. - Membership points: Promotional materials across the hotel stated that ALL members would earn 3x points for extra spending in restaurants and cafes. Staff reassured me that my purchases on November 20–21 would be credited, even taking photos of my membership app. However, customer care later informed me that points could not be processed. This inconsistency was disappointing. I have been a loyal ALL Accor customer for four years, but this experience has affected my trust and motivation to continue. I hope management will review these issues, improve communication with guests, and ensure that membership benefits are honoured as advertised.

Dear ValensiaG, Thank you for taking the time to share such detailed feedback about your recent stay. While we are pleased to hear that you enjoyed the spacious room, friendly staff, spa, restaurant, breakfast, and beautiful surroundings, we are truly sorry that several issues prevented your stay from being fully enjoyable. Please accept our sincere apologies for the discomfort caused by the lavatory ventilation and the malfunctioning Nespresso machine. This is not the level of comfort we aim to provide, and we regret that the issue remained unresolved despite your report. We are also concerned about the noise disturbances you encountered. Ensuring a peaceful and restful environment is important to us, and we will review our procedures to better prevent such disruptions in the future. Regarding the photo service, we apologized for the confusion and the unprofessional behavior you experienced. Although the service is operated by an external vendor, the interaction you described does not reflect the standards we expect for our guests. We will be addressing this matter directly with the provider. We also sincerely apologized for the misunderstanding regarding the 3× ALL points promotion. Your loyalty over the past four years is greatly valued, and we understand how frustrating it must have been to receive conflicting information. We are reviewing our internal communication to ensure clearer guidance for both guests and staff. Your feedback is extremely important to us, and we would appreciate the opportunity to speak with you personally to address your concerns in more detail. Please feel free to contact us directly at +6287758238610 Thank you again for bringing these matters to our attention. We hope to have the chance to restore your trust and welcome you back for a much improved experience. Warm regards, Yosua Siregar Guest Experience Manager

A special restaurant

Tripadvisor 评级 5.0/5

Walid K 经 TripAdvisor 认证的评论

A special restaurant that deserves 5 stars and I thank both Morsel & dona for their wonderful service and professionalism in dealing..

Dear 463walidk, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Love at First Stay!

Tripadvisor 评级 5.0/5

naffa a 经 TripAdvisor 认证的评论

Stayed for just one night for a short getaway with my husband in an Executive Room. It was quite spacious and nice with a bathtub, complete amenities, and a balcony facing the swimming pool! My stay was made even easier thanks to the hospitality of Kak Dinda, who assisted me with check-in and check-out, and Kak Selly from the restaurant during breakfast. Definitely will come back — one day is not enough!

Dear naffadnda, Thank you for sharing your wonderful visit at Pullman Ciawi Vimala Hills Resort & Spa and Convention and I am thrilled to receive your exceptional rating on your recent visit to our hotel. My team and I look forward to having you with us again with another wonderful experience. Sincerely, Yosua Siregar Guest Experience Manager

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其他网络用户评价我们的酒店

  • 373 评论 8.9/10 位置
  • 1,211 评论 9.3/10 房间
  • 2,072 评论 9.4/10 服务
  • 7 评论 8.1/10 上网
  • 990 评论 9.4/10 设施
  • 658 评论 9.5/10 氛围
  • 479 评论 9.1/10 清洁度
  • 475 评论 9.3/10 早餐

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