Pullman Ciawi Vimala Hills Resort Spa & Convention 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.9/5 Отзывов: 2 057

Гарантия
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Pullman Ciawi Vimala Hills Resort Spa & Convention - Image 1
Pullman Ciawi Vimala Hills Resort Spa & Convention - Image 2
Pullman Ciawi Vimala Hills Resort Spa & Convention - Image 3
Pullman Ciawi Vimala Hills Resort Spa & Convention - Image 4
Jl. Raya Puncak, Gadog, Megamendung, Bogor, Megamendung, 16770 Bogor, Индонезия

Описание

Особенности отеля

  • Первый курорт Pullman в Индонезии с возможностью удобного доступа из Джакарты и Богора

  • К вашим услугам 227 номеров и вилл с захватывающим видом на зеленые сады и природные ландшафты

  • Порадуйте себя разнообразием блюд в 2 высококлассных ресторанах и 2 барах.

  • Приглашаем расслабиться в 4 бассейнах, включая детский клуб, центр активного отдыха и спа-салон

  • 2 элегантных актовых зала и 5 универсальных функциональных залов, вмещающих до 1300 гостей, помогут провести масштабные мероприятия.

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Расположение отеля

Pullman Ciawi Vimala Hills Resort Spa & Convention

Jl. Raya Puncak, Gadog, Megamendung, Bogor, Megamendung
16770 Bogor
Индонезия

GPS:-6.66528, 106.86764

Телефон
Факс +62 251 8306889

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.9/5  Отзывов: 2 057

Рейтинг TripAdvisor  4.9/5  Отзывов: 5 177

nice staff, very friendly

Примечание: Tripadvisor 5.0/5

Trek43452287106 Реальные отзывы TripAdvisor

very nice staff, mas aziz very helpfull........always comeback here everytime we're on holiday. even late night....

Dear Trek43452287106, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

😁😁👍👍👍👍

Примечание: Tripadvisor 5.0/5

Ai Ling H Реальные отзывы TripAdvisor

Housekeeping Ahmad very good cleaning. The room was excelent clean.He keep asking if we need something else and we appreciated his kindness

Dear 674ailingh, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Disappointing Experiences

Примечание: Tripadvisor 1.0/5

Velensia G Реальные отзывы TripAdvisor

The hotel room was spacious with a large bed and generally clean. We appreciated the friendly staff, spa, restaurant, breakfast, and beautiful scenery. However, several issues made our stay less pleasant: - Room facilities: The lavatory had poor air circulation, leaving an unpleasant smell. The Nespresso machine was broken throughout our stay despite informing housekeeping. - Noise: On Friday night, loud music, conversations, and a crying baby disturbed the evening. Additionally, the neighbour above moved furniture late at night, affecting rest. - Photo service: While the free photo service seemed like a nice touch, the vendor’s workflow was inefficient. We waited 30 minutes to select a photo, and the admin responded defensively and visibly mocking me when I raised the delay. The hotel receptionist later stated that the service was not part of the hotel, which added confusion. - Membership points: Promotional materials across the hotel stated that ALL members would earn 3x points for extra spending in restaurants and cafes. Staff reassured me that my purchases on November 20–21 would be credited, even taking photos of my membership app. However, customer care later informed me that points could not be processed. This inconsistency was disappointing. I have been a loyal ALL Accor customer for four years, but this experience has affected my trust and motivation to continue. I hope management will review these issues, improve communication with guests, and ensure that membership benefits are honoured as advertised.

Dear ValensiaG, Thank you for taking the time to share such detailed feedback about your recent stay. While we are pleased to hear that you enjoyed the spacious room, friendly staff, spa, restaurant, breakfast, and beautiful surroundings, we are truly sorry that several issues prevented your stay from being fully enjoyable. Please accept our sincere apologies for the discomfort caused by the lavatory ventilation and the malfunctioning Nespresso machine. This is not the level of comfort we aim to provide, and we regret that the issue remained unresolved despite your report. We are also concerned about the noise disturbances you encountered. Ensuring a peaceful and restful environment is important to us, and we will review our procedures to better prevent such disruptions in the future. Regarding the photo service, we apologized for the confusion and the unprofessional behavior you experienced. Although the service is operated by an external vendor, the interaction you described does not reflect the standards we expect for our guests. We will be addressing this matter directly with the provider. We also sincerely apologized for the misunderstanding regarding the 3× ALL points promotion. Your loyalty over the past four years is greatly valued, and we understand how frustrating it must have been to receive conflicting information. We are reviewing our internal communication to ensure clearer guidance for both guests and staff. Your feedback is extremely important to us, and we would appreciate the opportunity to speak with you personally to address your concerns in more detail. Please feel free to contact us directly at +6287758238610 Thank you again for bringing these matters to our attention. We hope to have the chance to restore your trust and welcome you back for a much improved experience. Warm regards, Yosua Siregar Guest Experience Manager

A special restaurant

Примечание: Tripadvisor 5.0/5

Walid K Реальные отзывы TripAdvisor

A special restaurant that deserves 5 stars and I thank both Morsel & dona for their wonderful service and professionalism in dealing..

Dear 463walidk, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Love at First Stay!

Примечание: Tripadvisor 5.0/5

naffa a Реальные отзывы TripAdvisor

Stayed for just one night for a short getaway with my husband in an Executive Room. It was quite spacious and nice with a bathtub, complete amenities, and a balcony facing the swimming pool! My stay was made even easier thanks to the hospitality of Kak Dinda, who assisted me with check-in and check-out, and Kak Selly from the restaurant during breakfast. Definitely will come back — one day is not enough!

Dear naffadnda, Thank you for sharing your wonderful visit at Pullman Ciawi Vimala Hills Resort & Spa and Convention and I am thrilled to receive your exceptional rating on your recent visit to our hotel. My team and I look forward to having you with us again with another wonderful experience. Sincerely, Yosua Siregar Guest Experience Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 373 Отзывов 8.9/10 Расположение
  • 1 211 Отзывов 9.3/10 Номер
  • 2 072 Отзывов 9.4/10 Сервис
  • 7 Отзывов 8.1/10 Интернет
  • 990 Отзывов 9.4/10 Удобства
  • 658 Отзывов 9.5/10 Атмосфера
  • 479 Отзывов 9.1/10 Чистота
  • 475 Отзывов 9.3/10 Завтрак

В сотрудничестве с Trustyou

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