棉兰安卡沙马哈塞普塔美爵酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 158 评论

保证最优惠房价
棉兰安卡沙马哈塞普塔美爵酒店 - Image 1
棉兰安卡沙马哈塞普塔美爵酒店 - Image 2
棉兰安卡沙马哈塞普塔美爵酒店 - Image 3
棉兰安卡沙马哈塞普塔美爵酒店 - Image 4
Jl Sutomo no 1, 20235 棉兰, 印度尼西亚

描述

酒店其他优惠

  • 酒店设有面积为 320.57 平方米的大型总统套房。

  • 酒店距离瓜拉纳姆国际机场非常近，经由 Bandar Selamat 高速只需 1 小时车程

  • 临近工业区 (KIM Mabar) 的五星级酒店

我们的客房

Take advantage of our Flight + Hotel offers

Discover
Discover

酒店位置

棉兰安卡沙马哈塞普塔美爵酒店

Jl Sutomo no 1
20235 棉兰
印度尼西亚

GPS:3.59802, 98.68201

电话
传真 +62 61 4550555

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  158 评论

TripAdvisor 评级  4.7/5  2,546 评论

Needs improvements…

Tripadvisor 评级 2.0/5

maximilian1988 经 TripAdvisor 认证的评论

Grand Mercure Maha Cipta Medan Angkasa is, on paper, a five-star hotel, and at first glance it does have some positive aspects. The staff is generally friendly, and the building itself could be considered attractive. Unfortunately, the overall experience falls well short of what is expected at this level and price point. One of the most disruptive issues was noise. During breakfast, vacuum cleaning was constantly happening around guests, which felt highly unprofessional and completely inappropriate for a supposed five-star environment. Even worse, after upgrading to an Executive Deluxe room on the 10th floor, we were exposed to construction noise directly above our room for the entire seven-day stay. This was never proactively communicated or compensated. Sound insulation is another major weakness. The windows and doors facing the street are extremely thin, making it feel like you are sleeping right next to a busy, horn-filled traffic circle. Restful sleep is simply not guaranteed here. The most confusing experience happened at night: vacuum cleaning in the corridor around 1:30 AM. When calling the reception to complain, communication was poor, and we were seriously asked whether we would also like our room to be vacuumed at that time. This level of misunderstanding is unacceptable for a hotel positioning itself as premium. On top of that, the hotel—especially the pool area—feels clearly outdated. Whatever justified the five-star rating may have existed 20 years ago, but today the facilities no longer match modern expectations. The entire property would benefit from a major renovation. In summary, the price-to-performance ratio does not work. Expectations for a five-star hotel are not met, neither in comfort nor in operational standards. Friendly staff alone cannot compensate for constant noise, poor soundproofing, outdated facilities, and serious service coordination issues. Two stars for potential, but the execution is far below the promise.

Dear Maximilian Mende, Thank you for taking the time to share such a detailed review. We sincerely appreciate your feedback, as it helps us identify areas that require immediate attention and improvement. First of all, we truly regret that your stay did not meet your expectations, especially considering the length of your stay and the trust you placed in us by choosing Grand Mercure Medan Angkasa. While we are pleased to hear that you found our staff generally friendly and the building attractive, we fully acknowledge that this alone is not sufficient to represent a five-star experience. Please accept our sincere apologies for the disturbances you experienced. Noise during breakfast service, late-night corridor vacuuming, and construction noise above your room are certainly not aligned with our service standards. We deeply regret that these issues were neither proactively communicated nor properly handled at the time. Your comments regarding the response you received from our reception team are especially concerning, and this has been addressed internally for further coaching and service improvement. We also acknowledge your feedback regarding sound insulation and outdated facilities, particularly around the pool area. Your comments have been shared with our management and engineering teams as part of our ongoing evaluation and long-term improvement plans, including refurbishment considerations. We fully understand your disappointment regarding the overall value and comfort of your stay. While we may not be able to change your past experience, please be assured that your feedback is taken seriously and will be used as a basis for corrective actions, both operationally and structurally. Thank you once again for your candid review. We truly regret that we fell short of your expectations and appreciate your input in helping us improve. Sincerely, Management

Service

Tripadvisor 评级 5.0/5

Mawar L 经 TripAdvisor 认证的评论

Service of the hotel is so good. The best hotel which i've ever stay.

Dear Mawar, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon at Grand Mercure Medan Angkasa. Sincerely, Management

Great Stay & Experience

Tripadvisor 评级 5.0/5

M O 经 TripAdvisor 认证的评论

Clean and comfortable hotel; great professional staff and very accommodating. Great breakfast buffet selection & F&B crew. Central and close to the Centrepoint and Medan Mall. Will be back!

Dear Guest, We are delighted to hear that you enjoyed our clean and comfortable hotel, as well as the professional and accommodating service from our team. It’s great to know that our breakfast buffet and F&B crew made a positive impression on your stay. We truly look forward to welcoming you back to Grand Mercure Medan Angkasa in the near future. Sincerely, Management

Great experience at Grand Mercure

Tripadvisor 评级 5.0/5

Departure43554249253 经 TripAdvisor 认证的评论

Large and comfortable room. Good facilities. Nice scent Great breakfast experience. Dory sos thai and bubur angkasa are our favourite choice since day 1.

Dear Guest, Thank you for your positive feedback. We are delighted to hear that you enjoyed the comfort of our rooms, our facilities, and the breakfast offerings. Your satisfaction is our priority, and we look forward to welcoming you again at Grand Mercure Medan Angkasa Best regards, Management

A warm welcome

Tripadvisor 评级 5.0/5

charlotteb123456789 经 TripAdvisor 认证的评论

We felt very well looked after from the second we arrived at the Grand Mercure. The staff were very attentive and made sure we were comfortable and happy. We had some drinks while waiting for our room and when our waitress Elisa heard it was our honeymoon she came back with a lovely gift for us. Excellent range of food and drinks on offer and a comfortable stay.

Dear Charlotte b, Thank you for choosing Grand Mercure Medan Angkasa and for sharing such a wonderful review. We are delighted to learn that you felt well looked after from the moment you arrived and that our team, especially Elisa, made your honeymoon stay even more memorable. It’s a pleasure to know that you enjoyed our selection of food and beverages as well as the comfort of your stay. We look forward to welcoming you back for another pleasant experience in the near future. Warm regards, Management

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 150 评论 8.6/10 位置
  • 986 评论 9.1/10 房间
  • 1,183 评论 9.4/10 服务
  • 10 评论 9.6/10 上网
  • 548 评论 9.1/10 清洁度
  • 418 评论 9.1/10 舒适度
  • 407 评论 9.2/10 早餐
  • 365 评论 8.6/10 设施

支持方 Trustyou

我们在附近的其他酒店

宜必思尚品棉兰巴蒂穆拉酒店 3 星

客户意见评级 (ALL 评级) 4.2/5 (214 评论)

位于 3.381 km

看酒店
我们位于 棉兰 的所有酒店