Grand Mercure Maha Cipta Medan Angkasa 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 159 件のレビュー

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Grand Mercure Maha Cipta Medan Angkasa - Image 1
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Grand Mercure Maha Cipta Medan Angkasa - Image 4
Jl Sutomo no 1, 20235 MEDAN, インドネシア

説明

ホテルのその他の情報

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

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ホテル所在地

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235 MEDAN
インドネシア

GPS:3.59802, 98.68201

電話番号
ファックス +62 61 4550555

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  159 件のレビュー

トリップアドバイザーの評価  4.7/5  2,552 件のレビュー

lovely stay

トリップアドバイザーの評価 5.0/5

Alpino H トリップアドバイザー認証口コミ

staying here was great. the food was great as well. also Ms. Elisa was very helpful while serving during afternoon tea at Orchid Restaurant. would also mention the food during breakfast was great!

Breakfast good spread appreciate add on Malaysian cuisine nasi lemak

トリップアドバイザーの評価 5.0/5

Departure47959989383 トリップアドバイザー認証口コミ

Excellent service and clean environment bfast and crew members very kind and attractive

Great restaurant service

トリップアドバイザーの評価 5.0/5

Dass J トリップアドバイザー認証口コミ

Good, comfortable and well priced. Breakfast and dinner had a lot of variety to choose. Elisa, the bariste and greeter Julianna were very friendly.

Needs improvements…

トリップアドバイザーの評価 2.0/5

maximilian1988 トリップアドバイザー認証口コミ

Grand Mercure Maha Cipta Medan Angkasa is, on paper, a five-star hotel, and at first glance it does have some positive aspects. The staff is generally friendly, and the building itself could be considered attractive. Unfortunately, the overall experience falls well short of what is expected at this level and price point. One of the most disruptive issues was noise. During breakfast, vacuum cleaning was constantly happening around guests, which felt highly unprofessional and completely inappropriate for a supposed five-star environment. Even worse, after upgrading to an Executive Deluxe room on the 10th floor, we were exposed to construction noise directly above our room for the entire seven-day stay. This was never proactively communicated or compensated. Sound insulation is another major weakness. The windows and doors facing the street are extremely thin, making it feel like you are sleeping right next to a busy, horn-filled traffic circle. Restful sleep is simply not guaranteed here. The most confusing experience happened at night: vacuum cleaning in the corridor around 1:30 AM. When calling the reception to complain, communication was poor, and we were seriously asked whether we would also like our room to be vacuumed at that time. This level of misunderstanding is unacceptable for a hotel positioning itself as premium. On top of that, the hotel—especially the pool area—feels clearly outdated. Whatever justified the five-star rating may have existed 20 years ago, but today the facilities no longer match modern expectations. The entire property would benefit from a major renovation. In summary, the price-to-performance ratio does not work. Expectations for a five-star hotel are not met, neither in comfort nor in operational standards. Friendly staff alone cannot compensate for constant noise, poor soundproofing, outdated facilities, and serious service coordination issues. Two stars for potential, but the execution is far below the promise.

Dear Maximilian Mende, Thank you for taking the time to share such a detailed review. We sincerely appreciate your feedback, as it helps us identify areas that require immediate attention and improvement. First of all, we truly regret that your stay did not meet your expectations, especially considering the length of your stay and the trust you placed in us by choosing Grand Mercure Medan Angkasa. While we are pleased to hear that you found our staff generally friendly and the building attractive, we fully acknowledge that this alone is not sufficient to represent a five-star experience. Please accept our sincere apologies for the disturbances you experienced. Noise during breakfast service, late-night corridor vacuuming, and construction noise above your room are certainly not aligned with our service standards. We deeply regret that these issues were neither proactively communicated nor properly handled at the time. Your comments regarding the response you received from our reception team are especially concerning, and this has been addressed internally for further coaching and service improvement. We also acknowledge your feedback regarding sound insulation and outdated facilities, particularly around the pool area. Your comments have been shared with our management and engineering teams as part of our ongoing evaluation and long-term improvement plans, including refurbishment considerations. We fully understand your disappointment regarding the overall value and comfort of your stay. While we may not be able to change your past experience, please be assured that your feedback is taken seriously and will be used as a basis for corrective actions, both operationally and structurally. Thank you once again for your candid review. We truly regret that we fell short of your expectations and appreciate your input in helping us improve. Sincerely, Management

Service

トリップアドバイザーの評価 5.0/5

Mawar L トリップアドバイザー認証口コミ

Service of the hotel is so good. The best hotel which i've ever stay.

Dear Mawar, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon at Grand Mercure Medan Angkasa. Sincerely, Management

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 418 件のレビュー 9.1/10 快適さ
  • 407 件のレビュー 9.2/10 朝食
  • 365 件のレビュー 8.6/10 設備

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