Grand Mercure Maha Cipta Medan Angkasa 5 つ星

Dear Andi A, Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet the high expectations rightfully associated with a five-star experience. Your comments regarding the condition of our facilities and the cleanliness issues you observed—particularly around the breakfast area—have been noted with great concern. Please be assured that we take your feedback seriously. We are currently reviewing the areas mentioned and will take immediate corrective actions, including reinforcing our cleanliness standards and evaluating necessary refurbishments to enhance our guests' comfort. We truly value your input, as it helps us improve and deliver the level of service our guests deserve. We hope to have the opportunity to welcome you back in the future for a much-improved experience. Warm regards, Management

Dear Armand J, Thank you for taking the time to share your feedback with us. We are delighted to know that you appreciated the good service from our Front Office team, the quality of food at our restaurant, and the warm, friendly attitude of our staff. Your kind words mean a lot to us and will be shared with the entire team. We also truly appreciate your constructive comments regarding our room facilities and gym equipment. Please rest assured that your feedback has been shared with the relevant departments for further improvement. It was a pleasure to have you stay with us, and we look forward to welcoming you back for another enjoyable experience at our hotel. Warm regards, Management

Dear Poppy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

Dear Anders De Voss, Thank you for taking the time to share your detailed feedback regarding your recent stay at Grand Mercure Medan. First and foremost, we sincerely apologize for the series of inconveniences you experienced, and we deeply regret that your stay did not reflect the high standards you rightfully expect from the Accor and Grand Mercure brands. We are truly sorry for the disappointing room service experience and the delays that occurred. What you described regarding the fries and cola is certainly not the level of service we strive to provide, and we understand how frustrating this must have been, especially given the timing with your dinner reservation. Furthermore, we are very sorry for the service inconsistencies you encountered at our restaurant. We appreciate your patience and regret that one of your party received their meal significantly later and at an unsatisfactory temperature. We take such matters seriously and are addressing them with the relevant teams to ensure proper procedures are followed in the future. our team had prepared a small celebration that night. We truly hope it was well received and that the gesture brought a bit of warmth despite the challenges during your stay. We also acknowledge your concerns regarding staff attentiveness and the inconsistencies with security and guest services. This is far from the welcoming and professional environment we aim to offer all of our guests. Your feedback has been shared with our management team for immediate review and corrective action. Regarding the Executive Lounge being under renovation, we sincerely apologize that this was not communicated clearly ahead of your arrival. As a valued Platinum member, your comfort and recognition are of utmost importance to us, and we regret that we fell short in delivering the experience you deserve. On a positive note, we are truly pleased to hear your kind words about our Guest Ambassador. We will certainly share your compliments with her, and we agree – she is a valuable asset to our team. Once again, thank you for bringing these matters to our attention. Your feedback helps us to improve, and we hope to have the opportunity to better serve you in the future, should you choose to stay with us again. Warm regards, Management

Dear Valued Guest, Warm greetings from Grand Mercure Medan. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations. We regret the inconvenience you faced during the check-in process. We understand how valuable your time is, and we will review our communication procedures to ensure guests are better informed if rooms become available earlier. We are also very sorry to hear about the condition of the shower pipe and the discomfort caused. Please rest assured that our Engineering Team has been informed, and corrective action is being taken immediately. Regarding the placement of the extra bed, we apologize for the lack of attention to detail. This is certainly not the standard we aim to uphold, and we will retrain our team to ensure guest comfort is prioritized at all times. Concerning the breakfast charge confusion, we deeply regret the miscommunication and the lack of proper follow-up from our team. This matter has been addressed with our F&B staff to ensure better coordination and service recovery in such cases moving forward. We also take note of your feedback about the soundproofing of the windows and the lack of variety in breakfast offerings. These are valuable insights, and your comments have been shared with the relevant departments for review and improvement. Once again, we sincerely apologize for the inconveniences you experienced. Your feedback is essential in helping us improve, and we hope to have the opportunity to welcome you back and restore your confidence in our service. Warm regards, Management