ホテル ロイヤル サンジョルジュ インターラーケン Mギャラリー 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 764 件のレビュー

ベストレートをお約束
ホテル ロイヤル サンジョルジュ インターラーケン Mギャラリー - Image 1
ホテル ロイヤル サンジョルジュ インターラーケン Mギャラリー - Image 2
ホテル ロイヤル サンジョルジュ インターラーケン Mギャラリー - Image 3
ホテル ロイヤル サンジョルジュ インターラーケン Mギャラリー - Image 4
Hoeheweg 139, 3800 インターラーケン, スイス

説明

ホテルのその他の情報

  • 全客室にエアコン

  • テラスのあるブラッセリーサンジョルジュ

  • ファミリールーム

  • 街の中心という理想的な立地

  • ロマンチックな雰囲気を漂わせた歴史的なホテル

当ホテルの客室

シングルベッド

歴史的なバロック様式を取り入れたカスタマイズルーム：エアコン付き、バルコニーなし

  • 1 人/最大
  • 16 m² / 172 sq ft
  • 寝具 1 x シングルベッド
  • ビュー: 中庭側 また 街側
  • ほとんどの宿泊施設: コーナー客室

ホテル所在地

ホテル ロイヤル サンジョルジュ インターラーケン Mギャラリー

Hoeheweg 139
3800 インターラーケン
スイス

GPS:46.688656, 7.862805

電話番号
ファックス +41 33 823 30 75

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

BRASSERIE ST. GEORGES

Whether you enjoy classic French cuisine or Swiss specialties, we use fresh ingredients from local producers to create exquisite and healthy dishes.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  764 件のレビュー

トリップアドバイザーの評価  4.0/5  1,154 件のレビュー

"well located , not good to stay"

トリップアドバイザーの評価 2.0/5

Parulja トリップアドバイザー認証口コミ

Room Allotment : The room I was assigned was situated next to an active construction area. To my surprise, I found construction workers on the balcony, which made me feel uncomfortable and disrupted my privacy. Staff Conduct During Room Allotment: When I raised concerns about the room assignment, I was met with a dismissive response from a staff member who rudely stated, “That’s what I can do for you, sir.” Such a lack of empathy and professionalism was both unexpected and disheartening. Breakfast Experience and Vegetarian Options: During breakfast, the staff displayed an extremely rude attitude when I inquired about vegetarian dishes. Their behavior was intolerable, making me feel unwelcome and adding unnecessary stress to what should have been an enjoyable meal. In the end, we were given rooms in a small building behind the hotel parking which had approach from a stinking staircase, though nice apartments, it was separate from the main building and it was without lift.

Dear Parulja, Thank you for taking the time to share your detailed feedback about your recent stay at Royal St. Georges Interlaken. We deeply regret that your experience did not meet your expectations and that several aspects of your stay caused you discomfort and inconvenience. First and foremost, please accept our sincere apologies for the issues you encountered during your stay. It was never our intention to make you feel unwelcome or uncomfortable. We understand how unsettling it must have been to be placed near an active construction area, and we are truly sorry for the impact this had on your privacy. Unfortunately, during those days, we were undergoing essential maintenance to improve our facilities, and there were limited room options available. However, we acknowledge that this is not an excuse for the inconvenience caused, and we will ensure better communication with our guests regarding such matters in the future. We are deeply disheartened to hear about the dismissive response you received when you raised your concerns. This is not reflective of the high standards of service we strive to uphold. Please rest assured that we are addressing this matter internally to ensure all staff members approach guest concerns with empathy and professionalism. We sincerely regret that your breakfast experience did not meet your expectations and that you felt unwelcome. Our team will be retrained on how to handle dietary inquiries with courtesy and respect to ensure all guests feel valued and cared for. Regarding your accommodation in the separate building, we are glad to know you found the apartments comfortable, though we understand your disappointment in being away from the main building. Your feedback highlights areas where we can improve, and we are actively working to enhance the guest experience for all. We deeply value your input and your kind acknowledgment of the potential our hotel holds. Your feedback serves as a vital guide for improvement, and we assure you we are taking steps to address these concerns. Thank you for bringing these matters to our attention and for giving us an opportunity to improve. Should you decide to visit Interlaken again, we would be honored to welcome you back and provide the exceptional experience you deserve. Please do not hesitate to reach out to me directly, and I will personally ensure your next stay is a seamless and enjoyable one. Kind regards, Wael Hammoud Front Office Manager

Lovely Lounge

トリップアドバイザーの評価 5.0/5

U2001EKpatrickd Couples - トリップアドバイザー認証口コミ

We stopped in the lounge to have a glass of wine. Mehdi recommended a lovely Swiss selection. He provided great tips for enjoying the area and made our visit memorable. The hotel and lounge are beautiful. We recommend it. The whole area is gorgeous. Thank you!

Dear Patrick Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your time in our lounge and that Mehdi’s recommendation and tips helped make your visit memorable. We're thrilled that you found both the lounge and the hotel beautiful, and we appreciate your kind words about the area. We hope to welcome you back soon for another great experience! Best Regards Wael Hammoud Front Office Manager

外見は中世風のお高いお城風に見えますが、内部は木造のロッジ風で快適に過ごせました。おすすめです。

お客さまの声 5.0/5

Bili カップル - 確認済みレビュー すべて

駅と街の中間にあり、のんびりと散歩を楽しめます。近くの公園では山頂から下りてくるハングライダーを眺めながらのんびりよ楽しめました。ホテルの部屋も広く、のんびりとできました。お勧めの朝食レストランは朝日が入り込む広いフロアーで、８割程度の利用率で回転しており、のんびりと美味しい朝食を楽しめました。

Dear B L., We very much appreciate your comments regarding your stay at the Hotel Royal St Georges Interlaken - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Hamoud Front Office Manager

An Outstanding Interlaken Hotel

トリップアドバイザーの評価 5.0/5

OCB トリップアドバイザー認証口コミ

We just completed a two night stay at Hotel Royal St Georges Interlaken and truly enjoyed our brief time at the hotel. We had a modern room on the front corner with a balcony. The room was outstanding. The breakfast buffet was the best among the hotels we visited during our trip through Switzerland. The hotel staff was friendly and efficient. We will book this hotel when we return to Interlaken.

Dear OCB, Thank you so much for your wonderful feedback! We are thrilled to hear that you had an enjoyable stay with us at Hotel Royal St Georges Interlaken - MGallery. It’s great to know that you loved your room, especially the balcony, and that our breakfast buffet stood out among your travels through Switzerland. We’re also glad to hear that our team made a positive impression with their friendliness and efficiency. We look forward to welcoming you back on your next visit to Interlaken! Best regards, Wael Hamoud Front Office Manager

Looks can be deceiving

トリップアドバイザーの評価 2.0/5

Neil P ファミリー - トリップアドバイザー認証口コミ

The hotel looked great on the internet and from the outside. The room had a nice layout. However the bedroom curtails had a 10-12 cm gap on the ends between the wall and the curtains. The created a sleeping problem because the front of the hotel is well light from dusk to dawn. The air conditioning did not work well. The first two breakfasts were fine but on the third day the breakfast table areas smelled of mothballs. The most disappointing thing was the service. They were impatient and I found out they did not bill my account correctly. I clearly communicated which credit card I wanted my room to be billed on. The desk assured me that it would be correct. However, after arriving home I found out the billed the wrong credit card. I final billing statement has no information on which credit was billed so I took the front desk staff on their guarantee the the right credit card was billed. You need to train your staff better. I am stuck with reconciling their billing error.

Dear Neil Thank you for sharing your detailed feedback with us. We sincerely apologize for the issues you encountered during your stay, from the curtain gap in the room and the air conditioning challenges to the unpleasant breakfast experience and the billing error. This falls short of the quality of service we strive to provide, and we understand how frustrating these situations can be. We are especially sorry for the inconvenience caused by the billing mistake. Please be assured that we are addressing this matter with our front desk team to prevent similar errors in the future, and we are happy to assist in correcting the billing issue. We will also look into the other concerns you mentioned and make the necessary improvements. We appreciate your feedback, as it helps us improve, and hope you might consider giving us another opportunity to provide you with a better experience in the future. With best regards Wael Hammoud Front Office Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 410 件のレビュー 9.7/10 ロケーション
  • 617 件のレビュー 8.3/10 客室
  • 815 件のレビュー 8.8/10 サービス
  • 14 件のレビュー 4.2/10 インターネット
  • 328 件のレビュー 8.6/10 朝食
  • 268 件のレビュー 8/10 快適さ
  • 151 件のレビュー 8/10 清潔さ
  • 47 件のレビュー 9.4/10 バー＆飲料

Powered by Trustyou

周辺の他の施設

インターラーケンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。