Hotel Royal St. Georges Interlaken MGallery 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,022 件のレビュー

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Hotel Royal St. Georges Interlaken MGallery - Image 1
Hotel Royal St. Georges Interlaken MGallery - Image 2
Hotel Royal St. Georges Interlaken MGallery - Image 3
Hotel Royal St. Georges Interlaken MGallery - Image 4
Hoeheweg 139, 3800 インターラーケン, スイス

説明

ホテルのその他の情報

  • 全客室にエアコン

  • テラスのあるブラッセリーサンジョルジュ

  • ファミリールーム

  • 街の中心という理想的な立地

  • ロマンチックな雰囲気を漂わせた歴史的なホテル

当ホテルの客室

シングルベッド

歴史的なバロック様式を取り入れたカスタマイズルーム：エアコン付き、バルコニーなし

  • 1 人/最大
  • 16 m² / 172 sq ft
  • 寝具 1 x シングルベッド
  • ビュー: 街側 また 中庭側
  • ほとんどの宿泊施設: コーナー客室

ホテル所在地

Hotel Royal St. Georges Interlaken MGallery

Hoeheweg 139
3800 インターラーケン
スイス

GPS:46.688656, 7.862805

電話番号
ファックス +41 33 823 30 75

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

BRASSERIE ST. GEORGES

Whether you enjoy classic French cuisine or Swiss specialties, we use fresh ingredients from local producers to create exquisite and healthy dishes.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,022 件のレビュー

トリップアドバイザーの評価  4.1/5  1,183 件のレビュー

Fabulous stay in the heart of Interlaken

トリップアドバイザーの評価 5.0/5

Jacqui W Couples - トリップアドバイザー認証口コミ

Beautiful hotel in the heart of Interlaken. The staff were amazing. Extremely helpful and friendly. We had a fabulous room/suite with plenty of room and also had international tv channels so we had no shortage of things to watch.

Dear Jacquelinemily, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and found our team to be helpful and friendly. It is wonderful to know that your room met your expectations and provided you with a comfortable experience. Goodbye and best regards, Royal St Georges Hotel Interlaken - MGallery Collection

Whistle stop overnight

トリップアドバイザーの評価 3.0/5

DNH64 Couples - トリップアドバイザー認証口コミ

Overnight stay, after the golden pass train trip, beautiful looking hotel, very busy. Breakfast continental, good selection. A mention on Aristotle, what a great man, a credit to his employer. Good for an overnight stay. 👍

Dear DNH64, Thank you for sharing your feedback on your stay at the Royal St Georges Hotel Interlaken – MGallery Collection. We are pleased to hear that you enjoyed the beautiful design of the hotel, our continental breakfast selection, and the friendliness of our team. Your kind mention of Aristotle is greatly appreciated and will be shared with him. We hope to welcome you again for a longer stay so you can enjoy even more of what Interlaken has to offer. Kind regards, Antonios Sakoutis Assistant Front Office Manager

SCAM HOTEL

トリップアドバイザーの評価 1.0/5

jfoncerrada ファミリー - トリップアドバイザー認証口コミ

The hotel has a very good location in Interlaken and is housed in an old building, whose façade was nicely restored. The problem is that this hotel charges rates equivalent to ACCOR’s Luxury category (comparable to Fairmont, Banyan Tree, Sofitel). However, the hotel is very poorly maintained, and the rooms do not meet the standards of that category. The floors, both in the common areas and the rooms, are in bad condition, poorly restored. In the lobby, the doors, columns—everything is scratched and deteriorated, giving the impression of being dirty. They have two types of rooms: modern and historic. I was assigned a modern room. The furniture had no design, with a wooden closet in front of the bed that looked like a meaningless box, scratched and in poor condition. There was an old, small, badly positioned TV, an old sofa, lamps that looked like they came from a dollar store, and a mini-split cooling system (not even concealed in the ceiling) that made noise at night. The materials in the room—carpet, bathroom floors, wallpaper—all correspond to the category of a 2- or 3-star hotel. Additionally, the room smelled strongly of cigarette smoke and women’s perfume. I reported it, but no solution was provided. I cannot understand how ACCOR allowed this hotel to be classified in this category. The hotel is divided into two buildings, and the annexed building is poorly planned. It is actually more practical to enter through the street that divides them than through the lobby. This literally makes you feel like you are arriving at a motel. On top of that, the staircase leading to my room was under maintenance, and during the three days I stayed there, it had a tarp on the steps and a bucket. The area was not closed off (the ceiling was under repair), but the worst part is that in those three days no one worked— they just left the repair materials lying around on the stairs. I asked to speak with the manager to report all these inconsistencies, but during the two days I requested it, although he was supposedly on duty, he was never physically present at the hotel. I had rented two rooms for three nights. I ended up canceling the third night, and I have never felt so robbed when paying for a hotel as I did in this place. I definitely do not recommend it.

Dear Mr. Foncerrada, Thank you for taking the time to share such a detailed account of your recent stay at the Royal St. Georges Interlaken. While I am pleased to know you appreciated our central location and historic façade, I am truly sorry to read about the many aspects of your experience that did not meet your expectations. Please accept my sincere apologies for the condition of the facilities you encountered, the impression of the room you were assigned, as well as for the lack of timely assistance when you requested to speak with a manager. Your comments highlight shortcomings that are well below both our own standards and the level of service you rightfully expected from an MGallery hotel. I deeply regret the inconvenience caused by maintenance works, the condition of the furnishings, and the unpleasant smell you mentioned. These are not the impressions we wish to leave with our guests, and I assure you that your feedback has been taken very seriously. I would be grateful for the opportunity to discuss your stay further with you directly, as your observations are invaluable to us in identifying areas for urgent improvement. Should you be willing, I invite you to contact me. Once again, I apologize for the disappointment you experienced and for leaving you with such an unfavorable impression. We sincerely hope to be able to regain your trust on a future occasion. With respectful regards, Pierre Mahon Front Office Manager Hotel Royal St. Georges Interlaken – MGallery Collection

Horrible! Smells bad! Old! Dirty!

トリップアドバイザーの評価 1.0/5

Gabriela J トリップアドバイザー認証口コミ

The hotel is really old, the rooms have very damaged stuff, they also smell bad! Horrible experience! It is expensive! It’s a fraud for the tourist. They make you think you are in a historic building, but they sent you to their “new hotel”, which is next door and is algo old. We had a horrible experience! Don t make this mistake!

Dear Gabriela, Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. We take comments regarding the condition and cleanliness of our rooms very seriously and are actively working to improve both the comfort and overall experience for our guests. We regret any inconvenience caused by being accommodated in our nearby annex and appreciate your honesty, as it helps us identify areas where we can do better. Your feedback will be shared with our team to ensure improvements are made. We hope to have the opportunity to welcome you back in the future and provide a stay that truly reflects the high standards of Hotel Royal St. Georges Interlaken. Warm regards, Pierre Mahon Front Office Manager Hotel Royal St. Georges Interlaken – MGallery Collection

Not be fooled by its outside appearance ! Stay away from this hotel !

トリップアドバイザーの評価 2.0/5

Erickpowell Solo travel - トリップアドバイザー認証口コミ

Hotel “ ROYAL “ just by its name no doubt ! SHAMEFUL from ACCOR to position this hotel as a MGALLERY as it should be instead a MERCIRE ! Being a Diamond member, no acknowledgment of my status at check in , poorly trained seasonal front desk personal that have no clue what to do, hotel poorly managed … staying here during the peak season, means super crowded hotel which can be expected with a flair being in North Africa or India …. One building has the merit to have its room renovated with AC but they are very bare Breakfast is a total mess as it feels being in SOUK at a Middle East market … so needy with guests having no respects of their environment etc …. I would stay away from this hotel at all cost !!!

Dear guest Thank you very much for sharing your feedback with us. We regret to hear that your experience did not meet your expectations and that several aspects of your stay were disappointing. Please be assured that we take all guest comments seriously and have shared your remarks with the relevant departments for internal review and discussion. As a hotel, we are continuously working to improve our services and guest experience, and your observations will certainly be taken into consideration in this ongoing process. We appreciate your loyalty as a Diamond member and hope to have the opportunity to better serve you in the future. Best regards, Guest relation management

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 9 件のレビュー 4.7/10 ウェルネス・温泉エリア

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。