Mercure Ribeirão Preto

The hotel and its location are excellent, but the time of checkin was not so pleasant at all. There was only one person to greet all guests on a weekend. But overall it was excellent! I will definitely return!

Comfortable Mercure hotel, 20 minutes from the airport. Efficient check-in and check-out. Room was silent and with good air conditioning. Good fitness center and swimming pool. Room service was quick and the club sandwich was alright. Breakfast is good too, both Brazilian and international options.

We booked a double bed room for 4 days and a suite for the final day at the destination. Sharing my thoughs on both: Check in took me almost 20 min, even having done the online checkin, there was a single person at the desk and 2 people in front of me. The staff is friendly, but definitly overworked. The rooms have a nice concept, good sized, confortable double bed, with hair dryer, but the reading bed light was broken on my side, the toilet seat was wobbly and the paint was already dirty. It had fair amenity kit (shampoo, shower cap, soap) for the pricepoint. Prices on the minibar and room service were not that high, but the breakfest had very limited options, not worth the extra. During the stay, one of the lifts became defective, but a couple minutes were enough to bring a small chaos to the place (16 floors, 2 lifts). Moving on to the suite, that's were we had the most trouble. even though we made a late check in (after 5pm), the room was not ready when we arrived. It looked like it was locked for at least 6 months with no use, the smell on the lavatory of mold was unbearable. The water in the toilets smelled like camphor balls or cockroaches. The bed was about the same size of the standard room,only more pillows. The outside area (terrace) was full of dust, the bathtub there was covered, empty, rusting. They had a expresso machine, but we had to call reception since the mugs provided wouldn't fit inside! The amenity kit was improved with shaving creams, ladies utils & combs, the room had flip flops and robes, two ACs (one in the bedroom and one in the 'living room', but both in this and in the std room, the TVs have analogue signal reception (poor image quality). On the bright side, shower was really good, and wifi reception worked well throughout the hotel. Overall, my impressions is that this is an old hotel, not that well maintained. Might have been a 4* in the past, but I couldn't give it more than 3. If you have a good deal, go for the standard room. The suites are not worth the extra. And always book online, if you pay the 'daily fee' in the reception you'll be burning money.

I stayed at this hotel for one night. First, the hotel is well located in a beautiful neighbourhood of the city. The check-in took some time as the reception was really busy, but it was friendly. The room is spacious and comfortable. There are all the main amenities you may find in a good hotel. The bathroom is clean with a power shower. The only problem was the Wi-Fi. When I arrived, there was a problem with the provider. The problem was solved, but the connection in the hotel is poor. I mean, the Wi-Fi does not work in the room. At the reception it does. I will probably be back to the city and this hotel is a good accor hotel option, but they should improve the WiFi.

Dieses Hotel ist ein gutes Businesshotel. Die Zimmer sind sauber aber klein. Die Duschen sind auch klein. Das Frühstück ist verhältnismäßig umfangreich und gut. Wifi ist gratis. Die Lage ist auch zentral und gut. Vom Gesamteindruck ist dieses Hotel mit Ibis-Standard zu vergleichen. Der Service ist gut.