Sofitel Guiyang Hunter 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 5.0/5 1,935 件のレビュー

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33 Dusigaojiaqiao Road, 550002 GUIYANG, China

説明

ホテルのその他の情報

  • The tallest skyscraper in Guiyang, offering a dazzling Sky-lobby and dining experience

  • Fabulous views and ECO-friendly motion sensors in all rooms

  • Lanvin and Hermes room amenities and the comfort of Sofitel MyBed in every room

  • Downtown Guiyang, CBD location

  • 5-min. walk to the Nanming River and Jiaxiu Pavilion

当ホテルの客室

ホテル所在地

Sofitel Guiyang Hunter

33 Dusigaojiaqiao Road
550002 GUIYANG
China

GPS:26.5754092327, 106.7193067993

電話番号
ファックス +86 851 8233 1777

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  5.0/5  1,935 件のレビュー

トリップアドバイザーの評価  5.0/5  11,406 件のレビュー

ALL ROOMS ARE SMOKING ROOM!!!

トリップアドバイザーの評価 2.0/5

166vicz トリップアドバイザー認証口コミ

While the location is indeed excellent, being close to various attractions and dining options, my experience with the room conditions and service fell significantly short of expectations, especially considering the 5-star rating of your establishment. Unfortunately, all rooms in your hotel appear to be designated as smoking rooms, contrary to what was advertised or expected. During my stay, I observed that other guests were smoking in their rooms despite the presence of warning signs. Additionally, I witnessed this issue personally, and the cleaning staff confirmed that smoking in the rooms was a common occurrence. As a result, the air conditioning system circulated the unpleasant smell of smoke throughout the hotel. Despite reporting this issue multiple times to the management, the responses provided were inadequate. I was offered to change rooms, but this did not resolve the issue as the smoke odor persisted, I checked couple other rooms, they all small like cigarettes . Additionally, the provision of extra fans and an air purifier did not mitigate the problem. Also the manager admitted they are hard to control other guests to stop smoking (which is a joke!) I believe that a 5-star hotel should uphold a higher standard of service and enforce a smoke-free environment to ensure guest comfort. Unfortunately, the current practices do not reflect the high standards one would expect from a hotel of this caliber. Additionally, upon my check in. I was with my family waited for good 5mins, standing in front of the check in dest awkwardly with 2 staff seems has nothing to do but look at their computer. This was absolutely out of standard and respect. Sofitel guiyang, i shall certainly not coming back or recommend to any of my friends or family !

Dear valued guest, Thank you for selecting Sofitel Guiyang Hunter as your stay and sharing your staying experience with us. We do very regret to see that the hotel didn't reach your expectation and i will definitely share your specific comments with our team to improve our imperfect aspects and better serve our guests like you in the near future. Please accept our sincerest and unreserved apology for the inconveniences that you had encountered during your stay and the issues that you have brought up to us will be addressed seriously and make appropriate adjustments, accordingly. Meanwhile, constantly improve our staff's service quality and inspection of room facilities in our daily operations. Once again, we sincerely apologize for the inconvenience caused and we hope your next visit will be much better after we do the efforts. If you have any questions or if we can assist with any future travel needs to Guiyang, please don’t hesitate to contact me directly. I will be more than happy to render my assistance and wish we could have the chance to welcome you back next time! Yours sincerely, Wendy Ren Guest Experience Manager

Perfect location and hotel to stay

トリップアドバイザーの評価 5.0/5

Tannker トリップアドバイザー認証口コミ

Hotel is well located in downtown district and mall. Very convenient to walk around for food and shopping. Rooms are big and clean. Sofitel Bed is very comfortable which ensure you have a good sleep. Overall service standard is kept to high standard. Executive lounge service staff name Cat is very patient and service oriented. Alone taking care of my whole family. Food is nice and comes with many choices.

Dear Guest, Thank you for choosing Sofitel Guiyang Hunter and and sharing your staying experience with us. We are so glad that you enjoyed your time with us here in Guiyang. Your satisfaction is what motivates and encourages us. We will continue to provide our best services and looking forward to seeing you again soon! Sincerely, Wendy Ren Guest Experience Manager

lounge

トリップアドバイザーの評価 5.0/5

minghuap2022 Friends getaway - トリップアドバイザー認証口コミ

thanks to the keylee，so sweet smile。Good enviroment，excellent and professional service！honest and integrity。it will be the best destination for trip！hope to see u agagin！the best brand and nice managerment team！everything was fine！

Dear Valued guest, thank you very much for staying with us and shared with your valuable feedback to us . We will do our utmost to keep our service standard to ensure to provide cozy, comfortable and pleasant experience for each and every visit for you. Thank you very much again and Hope you have a nice evening. Best regards! Wendy Ren. Guest Experience Manager.

Located in city center, but quite a poorly maintained property

トリップアドバイザーの評価 3.0/5

Wanderer811223 Solo travel - トリップアドバイザー認証口コミ

Overdue review, stayed during April 2018 Was in the city for a night and needed something that is close to city center. I was contemplating between this and the Kempinski which is just opposite, Sofitel being newer. Arrival wasn’t very pleasant as the Reception desk is on a much higher level of the hotel. Check in was quite swift and I got the room that I booked for. I didn’t dine at the hotel as the hotel is connected to a mall next door and there’s lots of food option nearby. Bedding was comfortable and overall quite clean, and there’s nothing particular about the view as it’s in the city center with many old structure around the hotel. Lobby was weird for a Sofitel, as there’s just too many traditional stone statue and perhaps more suitable for a traditional Chinese style hotel? I would choose the Kempinski if I were to go back to Guiyang again in the future.

Dear Valued Guest， Bonjour,Thank you for your support towards to Sofitel Guiyang Hunter and we very much appreciate your comments regarding your stay with us and i will share your specific feedback with our team to better improve our imperfect aspects in the future. The essence of the Sofitel spirit is to blend the local culture into French culture, that's why you can see the jade and other different French touch decoration in hotel. We do very regret to see that the hotel decoration style didn't reach your expectation. In the meantimes, your comments for hotel environment, service and cleaniness and I'm sure it will encourage all of us to continuously provide quality of service for our guest, we sincerely hope to bring you better experience next time. Once more, We greatly appreciate your precious time to share with us your feelings and experiences which help us to know where we are able to make improvement. If you have any questions, please feel free to contact me directly and I will be more than happy to render my assistance. Looking forward to seeing you again soon! Best regards, Wendy Ren Guest Experience Manger

The top hotel in Guiyang

トリップアドバイザーの評価 5.0/5

zhongxiaj Couples - トリップアドバイザー認証口コミ

Sofitel Guiyang situated in of the the major shopping mall in the center of the city makes it so make easier for shopping or meal. We are arrived and welcomed by the doorman and escorted us to the 55 floor lobby to check in, I guess it is a trend in China many hotel prefer to put the hotel lobby up in the air. Of course there are good reasons behind this. The check in experience are excellent, fast and friendly, we booked Sofitel Suite which offer a brunch of benefit including lounge access and late check out and etc. As we are here to celebrate birthday, special thanks to Jack Huang and the team to decorated our room prior our arrival. We can’t stop taking photos of the suite and the view of city skyline, we are very much enjoyed a cup of TWG tea at the super long balcony over looking Jiaxiu Lou and just do nothing, it’s so comfy! We also appreciate the afternoon tea and happy hour which showed us another side of Guiyang, Kempinski Hotel and the rest of the city. Breakfast service was great, from western to Japanese and authentic local breakfast, particularly I enjoyed the local sour & spicy noodle with so much topping you can choose from. One down side is we waited at the door but no one come over to lead us, we saw other guest just walk into the restaurant, so I just follow, through out the breakfast, also no one came over to check our room number even though that’s included in the suite. I wonder other guest could just easily walk in and dine, maybe no need to pay? Overall we love Sofitel Guiyang and certainly will return next time.

Dear Guest, Thank you so much for taking the time to share your recent experience at Sofitel Guiyang. Our unique and convenient location makes us the ideal hotel for guests travelling in Cool Guiyang. We are also pride ourselves on delivering first class service and I am glad that our other guests will see this reflected in your review,your kind words are very much appreciated. And we also thank you very much for your feedback and suggestions about the breakfast service.I will share your specific comments with our team, in order to improve our imperfect aspects.Your satisfaction is what motivates and encourages us. We will continue to provide our best services and looking forward to seeing you again soon! Kind regards, Wendy Ren

との提携 TripAdvisor

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