Mercure Charlestown 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 989

Mercure Charlestown - Image 1
Mercure Charlestown - Image 2
Mercure Charlestown - Image 3
Mercure Charlestown - Image 4
109 Madison Drive, 2290 CHARLESTOWN, Australia

Описание

Особенности отеля

  • Swimming pool

  • Parking available

  • Early check-in/late check-out available

  • On-site dining option, Madison Kitchen + Bar

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Расположение отеля

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 989

Рейтинг TripAdvisor  3.5/5  Отзывов: 558

Consider your choices

Примечание: Tripadvisor 3.0/5

sydfam65 Реальные отзывы TripAdvisor

Thank you "sydfam65" for taking the time to review your stay at Mercure Charlestown. We appreciate our guest reviews as they help us to refine our offerings and service to best suit our guests. We are so pleased that you enjoyed our bay area and pool, it's a great outlook over the bushland and the distant view of Stockton beach. Thank you for your feedback about the improvements you think are necessary, we are sorry that these did not meet your expectation for this stay. We have a program for reviewing and replacing our mattresses and pillows so, I am sorry that this didn't meet your expectations this time. For future stays we would welcome you to contact our friendly staff, as your comfort is very important to us and we do have a selection of alternative pillows, if the ones in your room are not as you desire. It would also be really helpful for you to contact our reception (email: desk@mercurecharlestown.com.au) so we can determine which room you were staying in and assess it accordingly. Our bathroom doors have been installed in a professional manner to consider privacy, however, if you have noticed a gap, it may mean that it requires a maintenance repair. Once again, thank you for your review and we look forward to welcoming you back again soon.

Upgrade top floor and apartment and of to a great few days stay,Emily and Ryan were excellent operators,

Примечание: Tripadvisor 3.0/5

36ronh Реальные отзывы TripAdvisor

Thank you for taking the time to leave a review for us. It is great to hear that you were well looked after by Emily and Ryan and you were able to experience a top floor room. These rooms boast a balcony, and depending which side, either a beautiful tree top outlook or a distant district outlook, all the way to Stockton, Newcastle, NSW. As you have mentioned, we do not offer a walk in lunch menu but, in the future, if you have a group of 10 or more and can book ahead, we are always willing to discuss how we can cater to your needs. We are sorry to hear your morning was tainted and we will follow up with the breakfast staff that were working on this day. It is always our intention to give our guests the best possible service and experience and our breakfast staff take pride in welcoming our new and repeat guests, so we are sorry that our service didn't meet your expectations on this occasion. We look forward to welcoming you back soon.... it is hard to beat that beautiful hot buffet breakfast over looking the pool on a gorgeous spring morning!

Always neat and clean

Примечание: Tripadvisor 4.0/5

Keiron R Couples - Реальные отзывы TripAdvisor

Thank you, Keiron, for taking the time to leave this review for us. It's always a breath of fresh air to know that all of the hard work we are doing behind the scenes is being noticed. Our staff work hard and are continually reviewing ways that they can improve their service to our valued guests, so, Ryan and the team will be very happy to receive this feedback. Thank you.

A great hotel in Charlestown Square

Примечание: Tripadvisor 5.0/5

Swee Nee O Реальные отзывы TripAdvisor

Thank you so much for taking the time to leave this review for us. We pride ourselves in meeting the needs and expectation of every guest and we thank you for providing us with the opportunity to meet your needs when you were not completely happy. Our recently upgraded smart TV's can be a little tricky at times and we are so glad you utilised the facilities of Charlestown Square... it's the largest shopping and entertainment destination in the Hunter Region, and, just a short drive or 20min walk. We are so glad that the end result is a 5-star review stay, and we look forward to welcoming you again soon!

Good, but looking a bit old

Примечание: Tripadvisor 3.0/5

99Display_Name99 Реальные отзывы TripAdvisor

Thank you so much for taking the time to leave this review. You have listed alot of our favourite (and most popular) things about the hotel, including: our central location to all that Newcastle and Lake Macquarie has to offer; our hot buffet breakfast, over looking the pool, with that beautiful morning sun, and, our chef will be very happy to receive your positive feedback too. Not only is the quality impressive, we try to keep the price down too, to make it affordable for our guests to splurge on a 3-course meal for only $69 per person. Thank you for your feedback on the exterior of the hotel too. We are constantly upgrading little by little, while trying to also keep the history and charm of this iconic hotel built in the late 1970's. We have a few additions to come over the following years, which I think you will be happy to see. Thanks again and we look forward to welcoming you back soon.

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Другие интернет-пользователи оценили наш отель

  • 223 Отзывов 9.1/10 Расположение
  • 668 Отзывов 6.5/10 Номер
  • 585 Отзывов 9.2/10 Сервис
  • 13 Отзывов 6.9/10 Интернет
  • 322 Отзывов 5.8/10 Чистота
  • 269 Отзывов 8.5/10 Еда
  • 151 Отзывов 9.3/10 Завтрак
  • 151 Отзывов 3.5/10 Удобства

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