Sofitel Foshan 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 120 件のレビュー

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3 Hebin Road South, Lecong, Shunde District, 528315 FOSHAN, 中国

説明

ホテルのその他の情報

  • Guest room with 4 different styles - Modern,Post Modern,Chinese,French

  • SOFITEL SPA

  • Highest Hotel in Foshan Area with SKY BAR at 60F overviewing Foshan City

  • 918 m² pillar less Baroque style grand ballroom - Napoleon Grand Ballroom

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ホテル所在地

Sofitel Foshan

3 Hebin Road South, Lecong, Shunde District
528315 FOSHAN
中国

GPS:22.9464037, 113.0894623

電話番号
ファックス +86 757 2927 0001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  120 件のレビュー

トリップアドバイザーの評価  5.0/5  9,892 件のレビュー

2025エクセレンス認証

Very good Italian restaurant

トリップアドバイザーの評価 5.0/5

946laurencec トリップアドバイザー認証口コミ

It was a beautiful experience thanks to Rosa and her kidness ! She is very lovely ! We have a birthday party and the food was delicious a

Poor email follow-up from F&B team

トリップアドバイザーの評価 1.0/5

Frank T トリップアドバイザー認証口コミ

I’m disappointed with the hotel’s email communication and reservation handling by the F&B team. On December 23, 2025, I emailed to request a buffet lunch reservation at KWEE ZEEN (Sofitel Foshan) for December 27, 2025 at 12:00 PM (1 guest) and asked for confirmation. I received no confirmation email. On December 24, 2025, the email was forwarded internally (I was copied) asking the F&B team to follow up as soon as possible, but I still received no reply or confirmation. I followed up again on December 25, 2025, and again no confirmation was provided. Because I never received confirmation, I could not plan properly and ultimately did not dine there as scheduled. A simple confirmation is basic service, and the lack of response created unnecessary uncertainty and inconvenience. I hope the hotel improves its responsiveness and reservation confirmation process so other guests don’t face the same issue.

Dear Guest, Thank you very much for taking the time to share your recent reservation experience at our "Kwee Zeen" All-Day Dining restaurant. We take your feedback very seriously and would like to extend our sincerest apologies for the inconvenience you encountered during the communication process and for ultimately being unable to experience our services as planned. The issue you described regarding the lack of email follow-up and confirmation does indeed highlight a gap in our internal processes, which falls short of the service standards upheld by the Sofitel brand. We have immediately communicated with our Food & Beverage and Front Office teams to investigate this matter and will systematically improve our reservation response mechanism and follow-up procedures to ensure that every guest’s reservation receives timely and clear confirmation and subsequent service in the future. To make up for this unsatisfactory experience, we sincerely invite you to visit "Kwee Zeen" All-Day Dining restaurant again. If you are willing to give us another opportunity, we will specially arrange a dining experience for you. I or the Food & Beverage team leader will personally assist with the arrangements to ensure that you can feel our genuine commitment to improvement and the enhanced quality of our service. If you would like to communicate further or assist us in refining the details, please feel free to contact me at rita.ritaxu@sofitel.com. Once again, thank you for your feedback. Your input is a vital driving force for our continuous progress. We look forward to the opportunity to provide you with a better service experience. Wishing you all the best, Rita Xu Guest Experience Manager Sofitel Foshan

Spa

トリップアドバイザーの評価 5.0/5

Meng L トリップアドバイザー認証口コミ

Lucienne very good！We are here at the spa and warmly welcome you. The recommended projects are great!!! Tea and drinks are also delicious

尊敬的客人， 感谢您在百忙之中抽空为酒店留下宝贵的评价。非常高兴获悉您对此次入住体验的认可，您的肯定对我们而言是极大的鼓舞。我们将把您的反馈分享给团队每一位成员，这必将进一步激励大家持续提供优质服务。 始终以客人为中心，让每一位宾客无论何时何地都感受到真诚的欢迎与关怀，是我们不变的使命。衷心希望您与亲友在此度过了一段美好而难忘的时光，诚挚期待在不久的将来能再次欢迎您的光临！ 祝您生活愉快，顺颂时祺！ 佛山罗浮宫索菲特酒店

Sofitel Foshan Disaster: Luggage Smashed by Doorman, No Room, Manager Lied in Investigation!

トリップアドバイザーの評価 1.0/5

Yanan L トリップアドバイザー認証口コミ

At 2:30 AM, I arrived at Sofitel Foshan Louvre International Hotel. I thought a 5-star brand would at least guarantee basic service. What happened instead was a nightmare: 1. Doorman smashed my luggage on the ground My second suitcase weighed 30KG. The doorman pulled it out of the trunk and dropped it hard on the ground with a huge bang. I was shocked and asked immediately if the luggage was okay. He said “It’s fine.” It was dark at the entrance and all my bags were with him, so I trusted his word. 2. No room available despite my reservation I went up to the 11th floor to check in, only to be told: my booking didn’t go through, the hotel was fully booked, and there was no room for me. Their “solution”? They recommended I go to a nearby hotel at 3 AM. Unbelievable. 3. Damage discovered and hotel refused responsibility Since I couldn’t check in, my suitcase stayed at the front desk instead of being taken upstairs. When I reached the other hotel 5 minutes later, under the bright lights I finally saw the truth: one wheel of my suitcase was half broken and almost torn off. I immediately called Sofitel. The replies were beyond ridiculous: • “The doorman wasn’t professionally trained, not a permanent staff member.” → Really? That’s your excuse in 2025? Just blame a temp worker? • “From the CCTV we cannot see the luggage was damaged, maybe it happened during the taxi ride.” → Are you serious? A 5-minute ride with my suitcase lying flat in the trunk, and you expect me to blame the taxi driver? • The next morning I called again to ask for a detailed update. The duty manager told me: ‘Your luggage was taken up to the 11th floor.’ 👉 Fact: my luggage never left the lobby, it sat at the front desk the whole time. This shows the manager didn’t even investigate properly—just made up a story to brush me off.

Dear 568yananl First of all, please allow us to once again extend our sincerest apologies for the series of unpleasant experiences you encountered during your stay at Sofitel Foshan. You deserved a comfortable and enjoyable journey, but due to our significant operational errors, we caused you great inconvenience and disappointment, which completely contradicts the service promise of the Sofitel brand. Regarding the facts you pointed out, after internal verification, we confirm that this was due to a failure in our sales department—after your booking was confirmed, they did not promptly notify the front desk to process it, resulting in unsynchronized system information and leaving us unable to provide you with a room upon your late-night arrival. This was a serious failure in our internal procedures. Regarding the luggage you mentioned, we have verified with our staff that it could still be pushed and pulled normally after the fall, and no abnormalities were detected at the time. However, after receiving your feedback, we actively took steps to provide service recovery. For the management loopholes, service deficiencies, and inadequate communication revealed in this incident, we once again offer our most sincere apologies. We fully understand that no explanation can completely make up for the distress this experience has caused you, but we still hope to have the opportunity to truly rectify our mistakes. We sincerely invite you to stay at our hotel again at your convenience. Please give us a chance to provide you with an experience that meets, and even exceeds, the Sofitel standard, in order to regain your confidence in us. Best regards Rita Xu Guest Experience Manager Sofitel Foshan

The worst

トリップアドバイザーの評価 1.0/5

Meander14001365810 トリップアドバイザー認証口コミ

Suddenly air condition stops and the room became so hot The staff don’t t have any engineer to correct it The whole night we were in hot furnace It didn’t get corrected till now So pathetic Suggest don’t go to the hotel anytime

Dear Guest, Thank you for choosing to stay at Sofitel Foshan . We sincerely and deeply apologize for the completely unacceptable experience you had due to the air conditioning not cooling properly during your stay. We take your feedback very seriously and will conduct thorough inspections and maintenance of the room facilities and equipment to ensure a comfortable experience for every guest. Your comments guide our efforts for improvement, and we greatly appreciate the opportunity to make amends. Should you have any needs during your stay, please do not hesitate to contact our hotel duty manager team at any time. Wishing you all the best.

との提携 TripAdvisor

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