瓦朗谢讷中心美居酒店 4 星

客户意见评级 (ALL 评级) 4.7/5 681 评论

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瓦朗谢讷中心美居酒店 - Image 1
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5 Rue du Saint Cordon, 59300 瓦朗谢讷, 法国

描述

酒店其他优惠

  • 全新翻修的大堂是放松或工作的理想场所

  • 两间大会议室适合举办会议、鸡尾酒会和其他活动。

  • Le Flore 酒吧休闲区是您聊天畅谈的理想场所！

  • 观看大屏幕上的赛事转播，为您喜欢的队伍加油

  • 酒店位于瓦朗谢讷市中心，靠近多个商店和交通线路

我们的客房

酒店位置

瓦朗谢讷中心美居酒店

5 Rue du Saint Cordon
59300 瓦朗谢讷
法国

GPS:50.356533, 3.525477

电话
传真 +33 3 27 23 06 40

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

LE FLORE

在宾至如归的环境中休息放松，品尝美居精选葡萄酒。这里是您召开商务会议、分享赛事胜利喜悦或分享其他重要时刻的完美场所。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  681 评论

TripAdvisor 评级  4.5/5  438 评论

卓越奖 2023

A Poor Experience for a 4-Star Hotel

Tripadvisor 评级 2.0/5

Nezcassee 经 TripAdvisor 认证的评论

We found this hotel very disappointing and certainly not up to its 4-star rating. Things got off to a bad start when the receptionist declined to offer us interconnecting rooms because those were only available for families. Next we found that one of the two lifts was out of action and remained so for the next couple of days. The receptionist did manage to find us adjacent rooms, but the room size, layout and decor were more reminiscent of an Ibis or Premier Inn, with strange double doors to the bathroom. The daily room service seemed to consist of smoothing the duvet but neglecting to do anything about the undersheet, which was left crumpled. Overall the staff seemed strangely disconnected and unenthusiastic. There was a good range of items for the buffet breakfast, including freshly pressed orange juice. But again activities like clearing tables or keeping supplies topped displayed a sense of staff indifference. This is a fairly small hotel but did not feel intimate. Overall it felt poorly managed with staff behaving almost as if in opposition to the management. We speculated whether, following the opening of the new spa and resort hotel in Valanciennes, Accor had tried a hurried uprating to compete. The hotel does have a central location but is a tram ride or 20 minute walk from the station.

Thank you for taking the time to share your feelings following your stay at the Mercure de Valenciennes We sincerely apologize if our service was not up to the level you wanted despite all our good will. We have taken note of your comments and will certainly study them carefully. We hope to have the pleasure of welcoming you again in the future and offer you the service for which we are generally known. Wishing you a great day, The Mercure team

Does the job, clean and comfortable

Tripadvisor 评级 3.0/5

David W 商务住宿 - 经 TripAdvisor 认证的评论

All in all a good hotel, but nothing stands out - but I must say the size of the rooms are very good. Otherwise it is a little frustrating as it is not easy to park and it does not offer any kind of evening meal possibilities that limits its versatility if using it for business. On my room (123) the external window handle broke off and it looks like it has been broken a while, and the aircon is turned off - a shame as now it gets warm and the sun comes right through the window, making the rooms very warm——- Breakfast is good, typical. All in all, better than the Ibis around the corner, but not wow either.

Merci d’avoir pris le temps de partager votre ressenti suite à votre séjour au sein du Mercure de Valenciennes Nous vous présentons nos sincères excuses si notre service n'a pas été à la hauteur de celui que vous désiriez malgré toute notre bonne volonté. Nous avons pris note de vos commentaires et ne manquerons pas de les étudier avec soin. Nous espérons avoir le plaisir de vous accueillir de nouveau dans le futur afin de vous offrir le service pour lequel nous sommes généralement connu. En vous souhaitant une excellente journée, Bien à vous, L'équipe Mercure

Great place to stay!

Tripadvisor 评级 5.0/5

Curiosity35095080185 经 TripAdvisor 认证的评论

I was in France for a training course and this hotel was recommended by the trainer as a good place to stay and she was not wrong. It's very well situated with lots of restaurants and shops within short walking distance. The room itself was larger than I expected for a European hotel and was very clean and well kept with a comfortable bed and good amenities. I didn't have to interact that much with the staff but check in/check out was smooth. I checked out early in the morning and the person on the front desk offered me a coffee to go which I greatly appreciated. Breakfast buffet had everything I needed to start my day and the tables were cleared very quickly. Overall it was a great stay. On a related note, I didn't get to see much of Valenciennes as I was in class all day and the time of year meant short days but what I saw was stunning. It's a beautiful place that has a more authentic feel to it than the larger cities in France and I'm already planning a trip for my wife and I to really get a chance to explore the whole place.

Dear Customer, Thank you for taking the time to post this beautiful comment. I am delighted to read that you had a pleasant stay at our hotel. I certainly shared your impressions with all of our teams. Your message has been welcomed with great pride and is a real encouragement to us. We look forward to welcoming you in our hotel during our next visit to our Region. Sincerely, The Mercure team

A Good Stay with peculiar service!

Tripadvisor 评级 3.0/5

JoannaDtraveller Friends getaway - 经 TripAdvisor 认证的评论

It’s my 1st time visiting France recently in Sept 2022 and had a few surprises from this hotel that I have never encountered in my years of traveling the world. Not sure if it’s a culture or service that I have yet to understand. Some pros: - Room was a good size w/ clean sheets, towels & good water pressure - arrived early at 8am & was check-in promptly. even had the chance to enjoy the breakfast - breakfast was a decent spread; I especially & thoroughly enjoyed the freshly squeezed orange juice from the machine. A good vitamin booster during the endemic :0 - helpful service staff who spoke good English to organize our taxi back to Belgium. The cons (based on what I am used to when I visit America or Asia) - the service staff ie front office, serving members of the breakfast lounge look comfortable enjoying breakfast with the hotel guests. Something I am not used to. They also looked comfortable talking and laughing loudly where there were clearly hotel guests trying to have a decent quiet breakfast. I was there for 4D/ 3N and always had the displeasure of having breakfast with the staff members. - I was told this is the best hotel within the city but I have seen better design & service from mercure before (ie Bangkok, Indonesia, etc.) Overall, a good stay but peculiar in their service.

Thanks a lot for your comments regarding your stay at the Hotel Mercure in Valenciennes. I'm sorry that our little staff meetings bothered you and we try to do this team meeting later in the morning. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Karine & her team.

Fantastic 2nd stay at the Mercure

Tripadvisor 评级 5.0/5

justinepZ1825PE 商务住宿 - 经 TripAdvisor 认证的评论

Our team had to stay for a business trip at the Mercure for one night. it was our second time there and once again we were welcomed wonderfully, the staff is so friendly and willing to help - concrete example is from the hotel manager who saved us on our next morning as we were about to miss our train due to a late taxi and who did not hesitate to run to his personal car and bring us to the train station like a real super hero :) we were so grateful.. Rooms are perfect, spacious and super comfy with very large beds. I personally love the Nuxe honey shower gel & shampoo that really makes the shower moment at the end of a long day really sweet. And of course, probably the best part, the breakfast buffet that is excellent - so much CHOICE ! And everything tastes perfect especially before a really long day (eggs, bacon, cereals, fresh bread, pain au chocolat,...). Would love to come back if I get the opportunity to! Thank you to the team for making our business trips really sweet and cozy.

Thanks a lot for this very positive comments about Mercure Valenciennes! All my staff & me are very happy to hear that you always love this hotel and you will come again if you have the opportunity!!! Especially Jean-Marie who drove you to the station. Thanks again, and hope see you soon... Karine & her staff.

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其他网络用户评价我们的酒店

  • 193 评论 8.5/10 位置
  • 311 评论 7.4/10 房间
  • 368 评论 9.3/10 服务
  • 186 评论 9.4/10 早餐
  • 127 评论 7/10 清洁度
  • 57 评论 8.8/10 设施
  • 22 评论 9.7/10 酒吧和饮品

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