美居巴黎火车北站拉法叶酒店

客户意见评级 (ALL 评级) 4.0/5 968 评论

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美居巴黎火车北站拉法叶酒店 - Image 1
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175 rue la Fayette, 75010 巴黎, 法国

描述

酒店其他优惠

  • 距离巴黎北站和东站 200 米，乘坐 RER 可直达鲁瓦西戴高乐机场

  • 客房位于 7 楼，带阳台，可欣赏巴黎美景！（根据要求提供）

  • 自助早餐，可在客房内或早餐厅享用

  • 以客房送餐形式提供早餐并且全天候提供餐饮

  • 现代化的会议室，适合举办各类活动

我们的客房

酒店位置

美居巴黎火车北站拉法叶酒店

175 rue la Fayette
75010 巴黎
法国

GPS:48.8799, 2.35939

电话
传真 +33 1 40 36 00 30

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

LE BAR

非合约照片

我们可以通过熟食业务合作伙伴提供客房内餐饮服务，并且全天候提供罐头食品。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  968 评论

TripAdvisor 评级  3.5/5  707 评论

Great Hotel, Great Experienced, shout out to my man Loic!

Tripadvisor 评级 5.0/5

christianto2019 Solo travel - 经 TripAdvisor 认证的评论

I recommended this hotel if you want to stayed near Gare du Nord, the room is clean, the amenities is very good, the staff is very friendly and helpful especially Loic he’s very kind and really helpful. Will be back to this hotel again next time when I visiting paris again

Dear Christianto2019, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette ! It is always a pleasure to receive positive feedback. I will share your comments with our team and with Loic :) I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Laura, Reception

Small and delightful!

Tripadvisor 评级 5.0/5

Michelle T 经 TripAdvisor 认证的评论

I’ve stayed in Paris many times and I don’t understand the bad reviews for this hotel. Yes the rooms are small compared to American hotels. Yes, it needs a touch of updating. But for Paris, the hotel is quite nice. For the price, I was absolutely thrilled staying here for a week for business as a single female. I felt safe and well taken care of. The location is just a couple of minutes from two major train stations and it’s only 2 stops to the tourist district (Latin quarter). It’s a small hotel - about 50 rooms. Everything worked. It’s quiet. The highlight though was the staff. I met three persons in the lobby and the one of the housekeeping staff and all were extremely polite, helpful, and made sure I was comfortable and taken care of. They even knew my name by the end of the week. I would highly recommend this hotel!

Avoid

Tripadvisor 评级 1.0/5

F Julie G 经 TripAdvisor 认证的评论

I have posted photos to confirm my review. The room was filthy. You. Outdoor hardly move when using the toilet. The balcony was covered in cigarette stubs. We are non smokers so not put there by us. Contacted Mercure after my return to the uk but still no reply 7 months later.

Dear Frankie, I'm sorry to hear about your disappointing experience. It sounds like you encountered cleanliness and maintenance issues during your stay, which is certainly not acceptable. It's understandable that you would expect a higher standard from a hotel like Mercure. Regarding your attempt to contact Mercure after your return to the UK and not receiving a reply, that's concerning as well. It's important for hotels to address customer feedback promptly and effectively. I would recommend reaching out to Mercure again, perhaps through multiple channels such as email, phone, or social media if possible. You could also consider leaving a review on popular travel websites or platforms to share your experience with other potential guests. If you need any assistance or advice on how to proceed, feel free to ask. Your feedback is valuable, and it's important for hotels to address such issues to maintain their reputation and improve their services. Best regards The front desk

Ok stay, not that great and not that bad

Tripadvisor 评级 3.0/5

Velvon A Couples - 经 TripAdvisor 认证的评论

Pros: - Near Gare du Nord (Paris North Station), Gare de l’Est (Paris east station)and metro station - Clean and comfortable - Bathroom good size (not big but decent) - Fresh and clean linen - Friendly and welcoming reception staff - Lovely housekeeping staff - Windows are sound proof (not 100%) but reasonably soundproof. Cons: - Expensive (rate is for Mercure but the rooms are similar to Ibis Budget) - Small room, not enough space to store luggage. - Shower cubicle is half open so after shower, bathroom is totally wet.

Dear Velvon A, We want to extend our sincere apologies for the fact that your recent stay at Mercure Paris Gare du Nord Lafayette fell short of your expectations. Your comfort and satisfaction are of utmost importance to us, and we deeply regret that we were unable to meet your needs during your time with us. We take your feedback very seriously and are actively working to address the issues you encountered to prevent them from happening again in the future. Your insights are invaluable in helping us improve our services and facilities. We understand the disappointment and inconvenience this may have caused you, and we want to make things right. If you have any specific feedback to share or if there is anything we can do to remedy the situation, please do not hesitate to reach out to us. Thank you for bringing this matter to our attention. We sincerely appreciate your patience and understanding as we work to make the necessary improvements. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. Warm regards, The front desk

Lovely room, dodgy bathroom, rude and unprofessional staff

Tripadvisor 评级 2.0/5

JacquiiJohn Friends getaway - 经 TripAdvisor 认证的评论

We booked an overnight stay here to celebrate my husband’s birthday, before traveling to EuroDisney in the morning. We have stayed at Mercure hotels many times and they would always be my first thought. As a treat we booked a superior room with balcony and anticipated champagne on the balcony to celebrate. On arriving at the hotel after midday, we were told that our room, which should have been ready at midday was not ready. We received no explanation or apology and were rudely dismissed when the member of staff just started serving the customers behind us. Luckily we had friends staying in the hotel who were able to look after our luggage while we enjoyed the sites of Paris. When we returned to the hotel a different staff member checked us in and we went to our room. The room was nice and clean and there was a separate room with a sofa bed and TV which was nice and relaxing. To our surprise the balcony was boarded off with Perspex so we could not get onto it to experience the promised balcony. A little surprising is the bathroom situation - it’s right next to the bed separated only by a glass etched door - so be sure you’re completely comfortable with your traveling companion. In all honesty the attitude and lack of any apology from the staff member on our initial attempt to check in ruined the whole stay for me. I understand that sometimes rooms are not ready and things go wrong but there was no attempt to take ownership of the issue, apologise or even offer to hold our luggage so we could get on with our day. Not having the promised balcony was the cherry on the cake of disappointment. During our stay, a couple who were confused about their room number and reported to reception that their key was not working. They were then given a duplicate key to someone else’s room. I will not be staying at this hotel again. I will not be recommending it to anyone and I will be sending in an official complaint.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 353 评论 8.9/10 位置
  • 582 评论 5.4/10 房间
  • 467 评论 8.2/10 服务
  • 5 评论 8.3/10 上网
  • 312 评论 3.3/10 舒适度
  • 189 评论 7.1/10 清洁度
  • 177 评论 8.5/10 早餐
  • 42 评论 3.7/10 食物

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