On arrival it was noted that the reception was exceptionally hot with the only method of cooling the entire area being a single fan behind the desk.We were informed that a water pipe had burst hence the the lobby have the appearance of a building site. The first room we were given had faulty air conditioning,the second room was moderately better but the damp smell which was obvious throughout the hotel was present in the room. The last straw was the lack of hot water in the shower.The next day we moved to The Mercure at Gard du Lyon which your records will confirm,this proved an expensive Paris weekend due to having paid for the Saturday and Sunday nights at both hotels. We visit Paris frequently and I also use Mercure in other destinations for business.I will be consirdering other providers in future.

Very disappointing stay. Book this hotel for its location between Gare du Nord and Gare de l'est train stations in Paris, and the fact it was a 3 star property run by Accor that stated it had "air conditioning." With global warming this is an important feature for me when I travel. Upon arrival it was obvious this hotel had seen better days. The lobby was super hot, and there was some sort of fan in place that seemed to be trying to dry out the upper floors due to some sort of water main break. Maybe it was related to an air condition condenser, because not only was the lobby hot, but all the rooms where without air conditioning too. Nothing was ever explained to us of what had happened, or any type of apology for not providing the amenity of air conditioning in the rooms as advertised. A fan was provided in the room, and luckily we faced away from the street so we could open the windows at night to cool down or else the stay would have been completely miserable. The disappointment was not just related to the air conditioning, but the overall condition of the hotel and rooms. We stayed with another couple, who had to move rooms do to a terrible musty smell in the room. The carpets and drapery are frayed in the hallways and rooms, and the condition of the rooms are very run down. In no way is this a 3 star experience - I have been in Ibis Budget hotels that were MUCH nicer than the Mercure hotel. Because the Gare du Nord it a bit of a rough area, we could not get in the lobby without the desk clerk opening the door for us - which was super frustrating as ofter the desk clerk was not there, and ringing the bill to get someone's attention did not result in immediate service. When the desk clerk showed up they sometimes would be apologetic about the delay saying they were on a different floor attending to something, and sometimes offered no reason why they were not at the desk as expected. Our rate included breakfast, and I can say that was the best experience here. The food selections were plentiful, and of good quality. I really hate to give such a negative review, but I will never stay at this hotel again, and would encourage other travelers to stay away and check out the many other options in this area.

Very "compact" hotel similar to what you might expect from an Ibis elsewhere. I didn't feel that I got recognition for my gold status with Accor, or any "service" or assistance from the reception staff. Room was adequate but nothing special. From my experience in Paris, this is not unusual, so with lower expectations of size, quality and service typical of Paris, it met expectations but certainly didn't exceed them.

This hotel is ideal if you arriving in Paris by Eurostar as we did. It is literally just round the corner from the Gare du Nord. It is in an old Parisien building so the rooms are not large. However, our room was really well decorated and fitted out. The well appointed shower room was great, but the only thing we didn't like were the heavy glass wall/doors which were also semi-opaque! The breakfast was really good and served in a very nice breakfast room. Staff were friendly and welcoming. Although our room looked on to Rue Lafayette and the Gare de l'Est, the double glazed windows and excellent air conditioning meant this was not a problem.

Excellent location in the heart of Paris close to Gare du Nord. Warm and pleasant breakfast. Reception is friendly and welcome nicely. Most of the food stated in the menu was not available: a weakness that need to be addressed.

My room air conditioner was not working. It was so hot I was sweating. The desk clerk looked up my room and commented that their was a problem with the cooling. He did give me another room that the air worked but the vents were missing. I was very confused and disappointed that Mercure knew of the problem with the room but assigned it to me anyway. The desk clerk just smiled and said "yes we know there is a problem". No comfort to me to have to make 4 trips moving my things 2 floors. Not up to Mercure standards or even close. I would avoid

Aircon hardly works, The location isn’t the best, but it’s easy to get around with the metro being right by. Had to wait outside when coming back at night, hotel staff have to be at the desk to let you back in. Hotel staff were all friendly and helpful.

The very small bathroom, has been designed so that the only way to use the shower unless you are super thin, as if you open the door to the shower inwards there is virtually no space to enter the shower. The only way is to open the shower door outwards, and to achieve this you need to open the shower closet door out into the small room. This I believe is a design fault

This was our second visit to this hotel as it is ideally situated for both the centre of Paris and the Eurostar at Gare Nord. Like last time we found the staff friendly and helpful. The room was clean and tidy and had everything we possibly needed for a comfortable stay. Would not hesitate in booking this hotel again.

We were expecting to return to the hotel bearing this name situated directly opposite Gare du Nord where we have stayed many times previously. The hotel was no longer there - a building site! Located this new hotel with the help of a passer-by. It's located two blocks away from Gare du Nord. Brand new - very clean. But best for business trips/single occupation - the glass bathroom door did not close properly and the bathroom was set up as a wet room. Fine for a quick overnight stay but not suitable for a longer stay in Paris as a couple.

We've been in cheaper Mercure's, elsewhere, with higher standards of room space, breakfast, free minibar (non alcoholic) etc. However, a good location, and quiet (maybe the train strke helped with that as our room overlooked the Gare de L'Est platforms) and staff helpful. Sticky floor in the breakfast area - not to usual Mercure standards

Small, modern, & quiet. 4 min walk to Gare du nord. Most thing hated was the water tap being squeezes in far right hand corner making it odd to use. Room is adequate, wish it was a bit bigger. There’s a Nespresso machine.

Within a few minutes of Gare du Nord and surrounding attractions. Also close to 65 bus to Gare de Lyon, a 30 minute journey and some good restaurants. A bit overpriced compared to other hotels for the quality of room.

Room was comfortable enough, though much smaller than most Mercure rooms. We stayed here for one day while passing through Paris, then 3 days the following week on our way home. The hotel was easy to find and very close to the magenta entrance to the Gare du Nord station. It has no restaurant but there are lots of food places within a short walk. We tried a glass of the house wine on our first visit - it had obviously been opened for some time and was very tired. There was no alternative although we complained about it. The room aircon would not go below 25 degrees so after some discussion they agreed to move us to a room where the aircon actually worked. On our second visit we had both the same problems. This time we tried the white wine, and after rejecting the first two glasses we settled on one that was just drinkable. At least they only charged us for the one glass. Although we had a different room this time the aircon didn't work here either and there was no alternative room available so we spent 3 days in a rather hot room (25 deg.C was the lowest it could manage). On the plus side all the rooms were clean and the staff were polite, so maybe we were just unlucky (twice).

The hotel is a couple of minutes walk from the Gare du Nord (arrival point for trains from CDG airport and for Eurostar trains) . Excellent public transport links to all the major Paris attractions and beyond. Although in a busy area of the city I was pleasantly surprised to find it was both quiet and comfortable.