Grand Mercure Urumqi Hualing 5 gwiazdki

Ocena klientów (Ocena ALL) 3.8/5 Liczba opinii: 8

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O hotelu

  • Web corner and free WIFI throughout the hotel

  • Offer 100% Halal Food in all hotel restaurants

  • Ample car park with 220 parking spaces

  • Located in the central of Hualing wholesale market, it's easy to get Xinjiang famous products.

  • Easy access to the business quarter

Nasze pokoje

Lokalizacja hotelu

Grand Mercure Urumqi Hualing

109 E XiHong Road
830063 URUMQI

Pozycja GPS:43.816275, 87.604444

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.8/5  Liczba opinii: 8

Ocena TripAdvisor  4.0/5  Liczba opinii: 177

No window/ stinky bathroom/ disgusting

Ocena na stronie TripAdvisor 1.0/5

SPGPlatinChina Rodziny - Opinia zatwierdzona w TripAdvisor

This hotel is an embarrassment to the Accor brand. The window in the room is boarded up. How can a room in a five star hotel not even have a window? I called to complain and they said many rooms were like this. And the smell in the room. The bathroom absolutely stinks and emanates throughout the whole room. Hard to sleep it was so disgusting. I'm only here one night so didn't ask to switch rooms. Stay away from this hotel. I can't believe how bad it was

Inconvenient for families

Ocena na stronie TripAdvisor 3.0/5

aekeus Opinia zatwierdzona w TripAdvisor

I stayed two separate nights within a week. Upon entry, the hotel looks very beautiful and has a 5 star decoration above the lobby. However, it's a rather inconvenience hotel for families: - only one person spoke English, so it was difficult to communicate - the hotel restaurant only has Chinese menus with no pictures and the staff had difficulties understanding my mim'ed broken Chinese - room service only starts at 11 p.m.... so how can you feed your children and put them to bed at 8:00 p.m.? - the room service menu is limited, anyhow - the shower has no holder for the shower head, so you have to hold the water and lather - there was construction happening in the room below mine, so I was hearing hammering throughout the night - we had to get a NAT test every single time we entered the hotel. resulting in us getting two NAT tests in one day. (LOL)

Nice Property

Ocena na stronie TripAdvisor 4.0/5

panerai66 Rodziny - Opinia zatwierdzona w TripAdvisor

Stayed 14 nights in this property and have to say that the service level is highly commendable. Manager Abdullah from breakfast lounge is very attentive and takes care of us very well, and not forgetting other managers. Only setback, despite requesting and insisting on NON SMOKING rooms/floor, there were still smokers, I believed they were Chinese guests, secretly or rather, blatantly smoking in their NON SMOKING floors. Ventilation is bad as the smoke flows through into our rooms. Speedy service recovery by the hotel team include placing air ioniser in our room. For one to stay 14 nights, with our daughter being sensitive to cigarette smoke, it was one memorable stay. Hotel management should enforce and be stricter with such rules. As an international chain group, every guest should be treated equal and non smokers shouldn't be penalised, and bear the brunt and suffer as a result of other insensitive and uncultured travellers. Despite these, this property is highly recommended. Good location with wholesale centre within walking distance and many local delights nearby. We will be back again end 2020 again to fulfil another 14 nights stay and hopefully, we will have cleaner air in our room.

Dear Guest Thank you for choosing to stay in Grand Mercure Urumqi Hualing. I am happy to read that our Cafe Veranda Manager Abdullah took good care of you and your family. I am very sorry that we have not been able to control some of our customers and to get them to stop smoking on our clearly marked Non-smoking floors. We will continue to work on that. Please let me know if I can be of any assistance in Urumqi. We look forward to your next visit. Best regards Joachim Heineke General Manager

Excellent hospitality

Ocena na stronie TripAdvisor 5.0/5

466ollieh Solo travel - Opinia zatwierdzona w TripAdvisor

I stayed 3 nights at the hotel this January and I was extremely impressed with every aspect of the hotel. First of all the staff were extremely friendly and helpful. Lynne was very professional and was always there to help. Im a platinum member and was given a free upgrade to a suite along with fruits and offered a late checkout which was very useful. The room was spotless and very spacious. For me this is the nicest hotel I've stayed in Urumqi and the location is great around 25 mins to the airport and pretty central. Would definitely stay here again!

Dear Guest Thank you very much for choosing Grand Mercure Urumqi Hualing for your stay in Urumqi. I am pleased to read that you enjoyed your stay and very pleased that you tell us about Lynne's professionalism. I hope to be able to welcome you back soon and if you need any help in the meantime in Urumqi, please contact me any time. Best regards Joachim Heineke General Manager

Great Hotel!

Ocena na stronie TripAdvisor 4.0/5

JoeyPBrenner Couples - Opinia zatwierdzona w TripAdvisor

Room was fantastic with great views of the city and was very affordable for what it is. Food in the hotel was okay but expensive. Your options are Thai or Chinese. A bit disappointing that you can't order any western food apart from room service. Having been travelling for a long time I was craving it but not at room service prices. Met the general manager of the hotel who was incredibly welcoming and friendly.

Dear Guest Thank you for staying in Grand Mercure Urumqi Hualing. I am pleased to read that you liked the room and the city views. We do offer an a la carte menu in our Cafe Veranda with Western and International dishes. I am sorry we did not inform you properly. We hope to be able to welcome you back sometime soon. If I can be of assistance in Urumqi please contact me any time. Best regards Joachim Heineke General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 850 Liczba opinii 9/10 Lokalizacja
  • 1 092 Liczba opinii 8.6/10 Pokój
  • 1 675 Liczba opinii 9.2/10 Obsługa
  • 9 Liczba opinii 8/10 Internet
  • 869 Liczba opinii 8.3/10 Klimat
  • 730 Liczba opinii 8.2/10 Udogodnienia
  • 533 Liczba opinii 8.9/10 Czystość
  • 377 Liczba opinii 8.8/10 Komfort

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