Grand Mercure Urumqi Hualing 5 stelle

Punteggio Tripadvisor 4.0/5 181 recensioni

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Grand Mercure Urumqi Hualing - Image 1
Grand Mercure Urumqi Hualing - Image 2
Grand Mercure Urumqi Hualing - Image 3
Grand Mercure Urumqi Hualing - Image 4
109 E XiHong Road, 830063 URUMQI, Cina

Descrizione

I plus dell'hotel

  • Angolo Web e WIFI gratuito in tutto l'hotel

  • Pietanze Halal al 100% in tutti i ristoranti dell'hotel

  • Parcheggio ampio con 220 posti

  • Situato nel centro del mercato di Hualing, permette di trovare i famosi prodotti di Xinjiang.

  • Facile accesso al quartiere degli affari

Le nostre sistemazioni

Posizione dell'hotel

Grand Mercure Urumqi Hualing

109 E XiHong Road
830063 URUMQI
Cina

Coordinate GPS:43.816275, 87.604444

Telefono
Fax +86 991 518 9666

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Navetta
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Servizio in camera

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Giudizio TripAdvisor  4.0/5  181 recensioni

Excellent service

Punteggio Tripadvisor 5.0/5

huangchan Da solo - Recensione certificata TripAdvisor

Location-wise, the hotel is not in the Central Area with the mall but it is not far either. Best part is the wholesaler market for dried food just around the corner. It is debatable whether it is the best wholesaler market but its proximity was definitely a plus for some last minute shopping! The hotel is actually surrounded by many wholesalers! Right outside the hotel there is a night market for food and a market for fruits. Service - nested within the hotel is a massage center where I did 2 massages before and after my tour. My masseur was good and the price is reasonable. But most importantly I am would like to give praise to Chris, the manager. On the day of departure, I realised left my spectacles at the massage Center while on the way to airport. My driver helped me to connect with the hotel and a search was conducted to check if the specs was in my room, before I recalled that it was as in the massage room. The staff found it and we tried to get a cab to send it to me at the airport but no cab was available at that point. In the end it was sent to me via speed post to my hotel in Beijing where I would spend some time. The fact that it was settled almost immediately once we realised that the cab option is more expensive and we couldn’t get one, alleviated my anxiety quickly. Although it was meant to be delivered in two days’ time, I got it the very next day in Beijing at a very low cost!

Disappointed and unimpressed

Punteggio Tripadvisor 2.0/5

Elizabeth T Recensione certificata TripAdvisor

Don't be fooled by the grand entrance. The rooms are old and dated. I stayed on the 8th floor with my tour group. The shower tub does not drain well and floods. Many of my friends also experienced the same problem. I made sure to turn off shower when lathering soap and shampoo and turning it back on to rinse off. The tub still floods and the water drains very slowly. It doesn't drain very well. And it also leaks out onto the floor from a corner of the tub. The sink does not drain water very well too. Other than that, it is an ok room.

No window/ stinky bathroom/ disgusting

Punteggio Tripadvisor 1.0/5

SPGPlatinChina In famiglia - Recensione certificata TripAdvisor

This hotel is an embarrassment to the Accor brand. The window in the room is boarded up. How can a room in a five star hotel not even have a window? I called to complain and they said many rooms were like this. And the smell in the room. The bathroom absolutely stinks and emanates throughout the whole room. Hard to sleep it was so disgusting. I'm only here one night so didn't ask to switch rooms. Stay away from this hotel. I can't believe how bad it was

Inconvenient for families

Punteggio Tripadvisor 3.0/5

aekeus Recensione certificata TripAdvisor

I stayed two separate nights within a week. Upon entry, the hotel looks very beautiful and has a 5 star decoration above the lobby. However, it's a rather inconvenience hotel for families: - only one person spoke English, so it was difficult to communicate - the hotel restaurant only has Chinese menus with no pictures and the staff had difficulties understanding my mim'ed broken Chinese - room service only starts at 11 p.m.... so how can you feed your children and put them to bed at 8:00 p.m.? - the room service menu is limited, anyhow - the shower has no holder for the shower head, so you have to hold the water and lather - there was construction happening in the room below mine, so I was hearing hammering throughout the night - we had to get a NAT test every single time we entered the hotel. resulting in us getting two NAT tests in one day. (LOL)

Nice Property

Punteggio Tripadvisor 4.0/5

panerai66 In famiglia - Recensione certificata TripAdvisor

Stayed 14 nights in this property and have to say that the service level is highly commendable. Manager Abdullah from breakfast lounge is very attentive and takes care of us very well, and not forgetting other managers. Only setback, despite requesting and insisting on NON SMOKING rooms/floor, there were still smokers, I believed they were Chinese guests, secretly or rather, blatantly smoking in their NON SMOKING floors. Ventilation is bad as the smoke flows through into our rooms. Speedy service recovery by the hotel team include placing air ioniser in our room. For one to stay 14 nights, with our daughter being sensitive to cigarette smoke, it was one memorable stay. Hotel management should enforce and be stricter with such rules. As an international chain group, every guest should be treated equal and non smokers shouldn't be penalised, and bear the brunt and suffer as a result of other insensitive and uncultured travellers. Despite these, this property is highly recommended. Good location with wholesale centre within walking distance and many local delights nearby. We will be back again end 2020 again to fulfil another 14 nights stay and hopefully, we will have cleaner air in our room.

Dear Guest Thank you for choosing to stay in Grand Mercure Urumqi Hualing. I am happy to read that our Cafe Veranda Manager Abdullah took good care of you and your family. I am very sorry that we have not been able to control some of our customers and to get them to stop smoking on our clearly marked Non-smoking floors. We will continue to work on that. Please let me know if I can be of any assistance in Urumqi. We look forward to your next visit. Best regards Joachim Heineke General Manager

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

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  • 1.230 recensioni 8.9/10 Camera
  • 1.851 recensioni 9.5/10 Servizio
  • 5 recensioni 2.1/10 Internet
  • 836 recensioni 8.3/10 Atmosfera
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  • 666 recensioni 9.2/10 Pulizia
  • 451 recensioni 8.9/10 Comfort

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