Grand Mercure Urumqi Hualing

Grand Mercure Urumqi Hualing 5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.0/5 121 opiniones

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Extras del hotel

  • Punto de acceso a Internet y acceso gratuito a Internet WIFI en todo el hotel

  • Platos elaborados exclusivamente con ingredientes halal en todos los restaurantes de hotel

  • Amplio aparcamiento con 220 plazas

  • En el centro del mercado de Hualing, donde podrá adquirir los populares productos de Sinkiang.

  • Cómodo acceso al distrito de negocios

Este hotel participa en Planet 21 y actúa en favor de la hospitalidad positiva.

Localización del hotel

Grand Mercure Urumqi Hualing

109 E XiHong Road
830063 URUMQI

GPS:43.816275, 87.604444

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Aparcamiento
  • Servicio de transporte
  • Restaurante
  • Hotel accesible en silla de ruedas
  • Bienestar
  • Aire acondicionado
  • Wifi
  • Desayuno
  • Bar
  • Salas de reunión

Nuestros alojamientos

Nuestras nuevas y flamantes habitaciones cuentan con todas las comodidades que cabe esperar de un hotel de 5 estrellas, incluyendo acceso a Internet WIFI y de alta velocidad, unas cómodas camas con ropa de cama de primera y baño con duchas de techo.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.0/5  121 opiniones

Valoración de TripAdvisor  4.0/5  177 opiniones

No window/ stinky bathroom/ disgusting

Nota de Tripadvisor 1.0/5

SPGPlatinChina En familia - Valoración certificada de TripAdvisor

This hotel is an embarrassment to the Accor brand. The window in the room is boarded up. How can a room in a five star hotel not even have a window? I called to complain and they said many rooms were like this. And the smell in the room. The bathroom absolutely stinks and emanates throughout the whole room. Hard to sleep it was so disgusting. I'm only here one night so didn't ask to switch rooms. Stay away from this hotel. I can't believe how bad it was

Inconvenient for families

Nota de Tripadvisor 3.0/5

aekeus Valoración certificada de TripAdvisor

I stayed two separate nights within a week. Upon entry, the hotel looks very beautiful and has a 5 star decoration above the lobby. However, it's a rather inconvenience hotel for families: - only one person spoke English, so it was difficult to communicate - the hotel restaurant only has Chinese menus with no pictures and the staff had difficulties understanding my mim'ed broken Chinese - room service only starts at 11 p.m.... so how can you feed your children and put them to bed at 8:00 p.m.? - the room service menu is limited, anyhow - the shower has no holder for the shower head, so you have to hold the water and lather - there was construction happening in the room below mine, so I was hearing hammering throughout the night - we had to get a NAT test every single time we entered the hotel. resulting in us getting two NAT tests in one day. (LOL)

Nice Property

Nota de Tripadvisor 4.0/5

panerai66 En familia - Valoración certificada de TripAdvisor

Stayed 14 nights in this property and have to say that the service level is highly commendable. Manager Abdullah from breakfast lounge is very attentive and takes care of us very well, and not forgetting other managers. Only setback, despite requesting and insisting on NON SMOKING rooms/floor, there were still smokers, I believed they were Chinese guests, secretly or rather, blatantly smoking in their NON SMOKING floors. Ventilation is bad as the smoke flows through into our rooms. Speedy service recovery by the hotel team include placing air ioniser in our room. For one to stay 14 nights, with our daughter being sensitive to cigarette smoke, it was one memorable stay. Hotel management should enforce and be stricter with such rules. As an international chain group, every guest should be treated equal and non smokers shouldn't be penalised, and bear the brunt and suffer as a result of other insensitive and uncultured travellers. Despite these, this property is highly recommended. Good location with wholesale centre within walking distance and many local delights nearby. We will be back again end 2020 again to fulfil another 14 nights stay and hopefully, we will have cleaner air in our room.

Dear Guest Thank you for choosing to stay in Grand Mercure Urumqi Hualing. I am happy to read that our Cafe Veranda Manager Abdullah took good care of you and your family. I am very sorry that we have not been able to control some of our customers and to get them to stop smoking on our clearly marked Non-smoking floors. We will continue to work on that. Please let me know if I can be of any assistance in Urumqi. We look forward to your next visit. Best regards Joachim Heineke General Manager

Excellent hospitality

Nota de Tripadvisor 5.0/5

466ollieh En solitario - Valoración certificada de TripAdvisor

I stayed 3 nights at the hotel this January and I was extremely impressed with every aspect of the hotel. First of all the staff were extremely friendly and helpful. Lynne was very professional and was always there to help. Im a platinum member and was given a free upgrade to a suite along with fruits and offered a late checkout which was very useful. The room was spotless and very spacious. For me this is the nicest hotel I've stayed in Urumqi and the location is great around 25 mins to the airport and pretty central. Would definitely stay here again!

Dear Guest Thank you very much for choosing Grand Mercure Urumqi Hualing for your stay in Urumqi. I am pleased to read that you enjoyed your stay and very pleased that you tell us about Lynne's professionalism. I hope to be able to welcome you back soon and if you need any help in the meantime in Urumqi, please contact me any time. Best regards Joachim Heineke General Manager

Great Hotel!

Nota de Tripadvisor 4.0/5

JoeyPBrenner En pareja - Valoración certificada de TripAdvisor

Room was fantastic with great views of the city and was very affordable for what it is. Food in the hotel was okay but expensive. Your options are Thai or Chinese. A bit disappointing that you can't order any western food apart from room service. Having been travelling for a long time I was craving it but not at room service prices. Met the general manager of the hotel who was incredibly welcoming and friendly.

Dear Guest Thank you for staying in Grand Mercure Urumqi Hualing. I am pleased to read that you liked the room and the city views. We do offer an a la carte menu in our Cafe Veranda with Western and International dishes. I am sorry we did not inform you properly. We hope to be able to welcome you back sometime soon. If I can be of assistance in Urumqi please contact me any time. Best regards Joachim Heineke General Manager

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 768 opiniones 8.1/10 Ubicación
  • 956 opiniones 7.9/10 Habitación
  • 1.780 opiniones 9.1/10 Servicio
  • 9 opiniones 6.3/10 Internet
  • 698 opiniones 7.5/10 Ambiente
  • 466 opiniones 8.8/10 Limpieza
  • 316 opiniones 7.7/10 Desayuno
  • 230 opiniones 8/10 Comida

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