昆明索菲特大酒店

整体体验不错，位置和视野都很好，设施有些陈旧了，标准化的服务。

整个房间进门就是一大股年代感的味道，还没有空气净化器，需要辅助空气清新剂来净化空气，我好无语啊。另外，洗手台、马桶旁边都没有清理干净，洗手台上依稀可见的水渍，马桶旁边可能是尿渍吧，啊，早餐种类虽多但是没一样东西让人有胃口，真的难受，其余的话床不错，睡眠体验不错。

景观好 但硬件可以更新了

大堂有个工作人员跟我们说早餐8点结束，这个业务有点不精了

前台服务好。

前台和礼宾都很不错

行政房间待遇不错

酒店地理位置相对方便，硬件，餐饮，服务都很到位，特别是Iris小姐姐服务态度特别好，也特别温柔，好评。

前台幫升級到行政樓層, 硬體有點年代, 空調冷很慢, WIFI信號不好. 但行政酒廊服務好, 早餐也豐富

门童服务意识差 我拉着两个行李箱不主动帮忙 叫了还给我摆脸色 礼宾部存在的意义就是迎来送往 这是怎么培训和监督的 房间窗户不能打开整体太闷

服务还算比较细心了。

I really appreciate the ladies in reservation department. They are very patient for my frequent calling for more room bookings. Very efficient to call me check my request when I first time reserve which is one week ago. Then I call for other room booking (my colleague ) from IHG members. They are good. However, when checked in, Its different! Staff doesn't matter where I checked in (front desk or executive lounge, after 2:30pm). Only replied : up to you! Then room didn't match my request which they called one week before. It is a suite but there is no extra outlet on desk for my phone or laptop. The living room is bigger then bed room which I have to leave every thing in living room. Very strange design they put luggage stage right next to the entrance door. That means I have to walk to entrance every time I need to reach my luggage. Also If I have guests come, the first thing he saw will be my opened luggage. Also there is no light on the luggage stall. The lighting in the room is dark, makes carpet looked very dirty. The shower space is much tight and they reserve much more space to a seldom use bath tub. So i have to leave all dirty shirts in living room on the sofa. I have to walk back and forth for my stuff from luggage. I have to charge my laptop and two phones in 3 different place. The design is poor! The breakfast food table walked like 1 mile long. Walking in this sofitel is normal. Compared to Guangzhou Sunrich Sofitel, this Kunming one is far far behind! In the evening before I check out, hotel call to offer me a new "better condition room". I rejected. Need to organize everything and reopen, it is waste of time. Luckly, I didn't stay in hotel whole day time during my stay. Only go back for sleeping! Highly recommend Kunming sofitel send staff to visit Guangzhou Sofite. At least to learn face to guest when they are talking. Ignoring is not good feeling to customer.

The facilities are overall good. Me and my friend unluckily experienced the pool&gym maintenance; other basic instruments are OK. The most memorable is the excellent quality of their service, staffs are so caring and friendly. Especially the girl named Cyan Pu is a true angel of this hotel. The pickiest person in this world won't have a problem with her service. Her professionalism, cordiality, and kindness make her the best staff I have ever met in all Accor hotels. Five-star recommendation for this hotel mainly because of the service from staff Cyan Pu.

Staying for business travel, I found the hotel location extremely convenient to the downtown and the lake resort area. With public transportation nearby, one can easily access to the Kunming airport and Kunming Railway station, where daily high speed trains are available to Dali and Lijiang. Front desk check-in staffs are very efficient, friendly and helpful; and not enough of Thank You can be said to the staff members working on 49th floor during breakfast and at the Executive Lounge. For you lucky few, the view during an after-rain sunset from 48th floor is stunning. There is a room for improvement in terms of hot food variety, quality and presentation in the Executive Lounge on 48th floor. And sometime it can very loud at the lounge with kids running around.

We appreciated the special attetion received from the manager of the Club, Mr. Ilgiz and of course the fact that we were upgraded to a suit. This all confirmed the excellent experiences we have had with Sofitel.