昆明索菲特大酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 516 评论

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环城南路777号, 西山区, 昆明, 650034 昆明, 中国

描述

酒店其他优惠

  • 入住昆明最高的酒店

  • 在我们的豪华水疗中心好好犒劳自己

  • 在享用美食的同时饱览昆明的美丽景色

  • 昆明最高的自助餐厅

  • 唯一拥有停机坪的酒店

我们的客房

酒店位置

昆明索菲特大酒店

环城南路777号, 西山区, 昆明
650034 昆明
中国

GPS:25.0223790816, 102.7014398258

电话
传真 +86 871 6863 9777

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  516 评论

TripAdvisor 评级  4.9/5  5,286 评论

Love the Hotel. Not the Air - Conditioning.

Tripadvisor 评级 2.0/5

3chentk 经 TripAdvisor 认证的评论

We love the hotel, NOT the air-conditioning system. Our stay was from 1st to 7th Dec 2025. Things were nicely arranged at this 5-star hotel. However, comfort plays the most important role when it comes to creating a memorable stay. Expectations are high for our stay as it was also to celebrate the wedding anniversary. The positives go to good and quality services provided by reception, and F & B staff. The Managers lead by example. It makes a big difference when we check in, and different restaurants whether for breakfast or dinner. The main issue is the aged ventilation or air conditioning system which has totally spoilt our trip. I should have taken feedback from fellow travelers or folks who stayed here before seriously regarding this issue. My good impression on Accor group properties has taken a toll from now on having stayed at different brands of properties across Asia Pacific over the years. It does not mean previous stays do not have any issues, but not as serious or bad as this. Room assigned has been upgraded to Elite 38th floor. From the 1st night, it's clear that ventilation is having an issue. And the previous guest has opened the bathroom window despite the hotel’s gentle reminder not to do so. When checked temperature display at the thermostat, it showed 25.5 to 26.0 degrees Celsius. No matter how I adjusted it, it just stayed there and continued till the 2nd night. I had contacted the guest service which gotten “an experienced technician” which his suggestion is more on patronizing instead of solving the problem He does not think it’s an issue and not knowing people like me who have basic project management experience (at work). He asked us to consider changing rooms. It’s unbearable and affects our sleep. My wife and I started feeling unwell on the 3rd day onwards due to poor sleep quality caused by the warm temperature in the room. I spoke to the management staff at reception who assisted me before the stay and assured me it would not be an issue. He could have been upfront earlier or hinted even if opening the window may not significantly help in resolving the situation. Hoteliers need to know that not every customer wants to change rooms if things have been done right from the beginning. When you are on a week’s trip, the idea of changing rooms, and not sure if it will work or not, is not funny at all. During our discussion, I requested to have another Panasonic air purifier which helped the situation a bit. Air conditioning needs to always be on, and the housekeeping has been diligently open the window near the worktable. It continued until the day we checked out. Imagine the room is stuffy and warm, how can it not affect the sleep quality? We were in Japan, Korea or Taiwan almost yearly during winter period or like in Kunming. Day 6. We noticed the hotel maintenance team could have done something to the air conditioning when we were out. I contacted the guest service again. This time, a polite technician has explained that when temperature reaches a certain degree Celsius, the warm air or heater function will be on, and can’t be adjusted. I adjusted the thermostat temperature to 23 degrees Celsius, the display shown “heat”. When I turned it down further to 21 degrees Celsius, “cool” was displayed. However, after a few adjustments, the error message is out. The problem is still there. We checked out the next day and will not return.

Fantastic experience

Tripadvisor 评级 5.0/5

Daydream07905690315 经 TripAdvisor 认证的评论

We love Sofitel Kunming. The staff are warm and friendly. They have a lovely attitude towards their guests. The room, breakfast and Club Millesime Floor are amazing The sunset views are gorgeous . The free standing bath was so luxurious with bath bombs and bath salts. They even held our luggage (large bags) to enable us to travel through China on the fast trains for three weeks. If we return to China in the future this will be our pick. It's simply the best experience we have had on our four month trip. We will be sad to leave.

客户意见评级 5.0/5

Peng H. Y. 商务住宿 - 所有已确认评论

早餐不错

客户意见评级 5.0/5

M. M. G. 商务住宿 - 所有已确认评论

服务很好

客户意见评级 2.0/5

Gan P. 商务住宿 - 所有已确认评论

因为商务旅行，需要临时开会，居然发现雅高的金卡不能使用行政酒廊，我同时拥有希尔顿，万豪和丽晶的黄金会员，其他的金卡都可以使用行政酒廊，以后还是选其他的酒店商务旅行方便些

尊敬的潘先生， Bonjour！ 衷心感谢您选择入住昆明索菲特大酒店，也非常理解您在商务出行期间希望使用行政酒廊以方便会晤的需求，对于因此给您带来的不便，我们深表歉意。 根据雅高心悦界会员权益条款，行政酒廊（Club Millésime）的使用权限目前仅面向白金卡及以上等级会员开放，金卡会员暂未涵盖此项礼遇。我们十分珍视您的会员身份与长期信赖，也希望能为您提供更多专属礼遇，但会员体系的设计与执行需遵循集团统一政策，还望您能谅解。 为更好地支持您的商务需求，我们很乐意为您安排酒店内其他安静舒适的会晤空间或提供会议室资源。若您在入住期间有任何其他需要协助之处，请随时与我们的宾客服务团队联系。 再次感谢您坦诚的反馈，这帮助我们持续优化服务传达与宾客沟通。诚挚期待未来能继续为您提供更贴心的服务体验。 祝好， Emmy CHENG 质量及宾客体验经理 昆明索菲特大酒店

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其他网络用户评价我们的酒店

  • 1,974 评论 9.6/10 位置
  • 3,562 评论 9.1/10 房间
  • 5,539 评论 9.5/10 服务
  • 20 评论 8.5/10 上网
  • 1,882 评论 8.9/10 氛围
  • 1,426 评论 8.6/10 设施
  • 1,383 评论 9.2/10 早餐
  • 965 评论 9.3/10 清洁度

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