Mercure Kooindah Waters Central Coast 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.4/5 818 opiniones

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Mercure Kooindah Waters Central Coast - Image 1
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Mercure Kooindah Waters Central Coast - Image 4
40 Kooindah Boulevard, 2259 WYONG, Australia

Descripción

Extras del hotel

  • Campo de golf, piscinas en interior y exterior, pista de tenis, gimnasio y parque de juegos

  • Todas las habitaciones cuentan con balcón o terraza privados

  • Salas de reuniones e instalaciones para eventos

  • Aparcamiento gratuito en el hotel

  • Habitaciones con camas king size y apartamentos de 1, 2 y 3 dormitorios disponibles

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Localización del hotel

Mercure Kooindah Waters Central Coast

40 Kooindah Boulevard
2259 WYONG
Australia

GPS:-33.282806, 151.440582

Teléfono
Fax +61 2 4355 5700

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Mascotas no permitidas
  • Servicio de transporte
  • Restaurante
  • Accesible para silla de ruedas
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos

KARINYAS RESTAURANT

Karinyas has modern cuisine, featuring fresh local produce through its seasonal a la carte menus. The restaurant is open daily for all meals.Overlooking the picturesque golf course, it has an extensive wine list which including wines from local wineries.

Valoraciones de nuestros huéspedes

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Más información

Clasificación de ALL  4.4/5  818 opiniones

Valoración de TripAdvisor  4.0/5  843 opiniones

Fantastic!

Nota de Tripadvisor 5.0/5

Ainsley C Valoración certificada de TripAdvisor

We took a last minute weekend trip to Mercure koorindah waters. The resort itself is lovely, the rooms clean and roomy. The staff are what makes this place a great experience. Friendly, accomodating and really make you feel welcome. Special mention to Roisin, Larry and Gloria who all went the extra mile to ensure we had a fantastic stay. Will be back and highly recommend to anyone looking for a relaxing getaway with friendly staff and fabulous amenities. Ainsley and Paul ❤️

Hi Ainsley and Paul, Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your last-minute weekend getaway at Mercure Koorindah Waters. It’s fantastic to know that the resort, rooms, and especially our team made such a positive impression on you. Roisin, Larry, and Gloria will be delighted to hear your kind words. They always strive to go the extra mile, and your feedback is the best reward for their efforts. We can’t wait to welcome you back for another relaxing stay. Kind Regards, Tim - Assistant Manager

So you think running water is included in the package you are wrong

Nota de Tripadvisor 2.0/5

gavin w Valoración certificada de TripAdvisor

So you think running water is included in the package you are wrong My wife and I stayed at Kooindah Waters Mercure in May 2024 and had a great time with great staff. We had massages at Wildfire Day Spa and it was all great. We decided to go back we booked the hotel for 25th,26th,27th and the Day Spa for the 26th of August 2024 All was good we arrived on Sunday checked in paid all was good Monday 26th we went for our treatment, a magnesium bath and a massage it was great, really great so far everything is great the only problem is I got attitude from some of the staff the night before but all was good. We got back to our room I went shopping, my wife got into the shower NO WATER HOT OR COLD in the whole room She rang reception and was told that there was a planned maintenance shut down and the water would be off till 3.00pm We at no stage was told by anyone that this was going to happen not when we booked not when we got a call on the Saturday a day before we got there, NOT when we checked in and paid full price When I got back, I went to reception where two ladies were on the desk one of the ladies was the one that checked us in. One lady said sorry the other said it was my fault because I did not read the A5 sign that was on the counter which was not on the counter when I went to reception. I was told that the gym had water but it was across the carpark and 180metres away from our deluxe room with no water I asked to speak to the manger he was not there He would be in the next day The water came back around 4.00 pm COLD water only and the toilet cistern did not fill I rang reception at approx. 4.30 still no hotwater and no water to the toilet We were told the hot water would be another hour, it came back on at approx. 5.15pm They said they would send a maintenance man with a bucket to our room for the toilet Just before he arrived the toilet cistern filled with water and he turned up without the bucket We spoke to the manager the next day he said he would look into it I did not hear from him until we checked out he said that if we stayed there again he could help us But with the attitude of 33.3% of the staff not being good and the service we got we decided to decline the offer If Kooindah waters can’t provide a room that works and staff that want to be there we don’t want to be there we are going somewhere else but we will be back because for the second time WILDFIRE DAY SPA was awesome

Dear Gavin, Thank you for taking the time to share your experience with us. I’m genuinely sorry to hear about the issues you faced during your recent stay, especially regarding the water disruption and the service you received. It’s great to know you enjoyed your massages at Wildfire Day Spa, and I’m pleased to hear that the treatments were to your liking. However, it’s clear that the inconvenience with the water supply and the service from some of our staff members overshadowed your stay. I apologize for any frustration this caused. We understand how important it is to be informed of any planned disruptions, and it appears we fell short in communicating this effectively. Your feedback regarding the lack of notification about the maintenance and the subsequent handling of the situation is invaluable and will be used to improve our procedures. I also regret that our team did not meet your expectations, and I will address your concerns with the staff to ensure better service in the future. Please accept our sincere apologies for the inconveniences you encountered. While it’s disappointing to hear that this experience has led you to consider other options for your future stays, I hope you might consider giving us another chance. We would love the opportunity to make things right and provide you with the exceptional experience you deserve. Thank you once again for your feedback, and we wish you all the best with your future travels. Kind Regards, Tim - Assistant Manager

Fabulous, friendly staff and lovely quiet location.

Nota de Tripadvisor 5.0/5

504damienc En familia - Valoración certificada de TripAdvisor

Friendly, courteous staff who look after you like royalty - that's why we have stayed at Kooindah waters many times on our visits to the Central Coast. Nothing's a problem for the family friendly staff. We will definitely be returning again.

Dear Damien C, Thank you for the kind high score review! We are so glad you love it here and continue to support the hotel. Thank you for recognising our friendly staff, its one of the best things about our place! We will see you again soon! Kind Regards, Tim - Assistant Manager

Great staff, sadly let down by the accommodation.

Nota de Tripadvisor 3.0/5

SydneyMary En pareja - Valoración certificada de TripAdvisor

We stayed here to attend a performance at The Art House in Wyong. Conveniently located, with friendly staff and in a nice location sadly our 1 bed apartment was disappointing, as its decor was in need of refreshing. We didn’t cook in the apartment, but the utensils supplied were very basic and we were glad we were only staying a couple of nights as the bed felt not only small, but was uncomfortable. I would like to add though that all the staff we met were very friendly, helpful and welcoming, for this reason were the accommodation to be upgraded we wouldn’t hesitate to stay again.

Dear Sydney Mary, Thank you so much for taking the time to review your stay. We are glad you got to use our Arthouse package to see your show and have dinner here. We can see you didn't like a few things about the room. We are always upgrading the hotel, bit by bit and I will pass your message on to the Manager. We hope that you come back and stay again soon as we upgrade the hotel, watch this space. Kind Regards, Tim - Assistant Manager

Exceptional - we will definitely be back again !

Nota de Tripadvisor 5.0/5

GrandTour60947429579 Valoración certificada de TripAdvisor

My wife & I thoroughly enjoyed our recent stay at Kooindah Waters Resort . We opted for the Couples Retreat Package which included three nights accommodation, a full buffet breakfast each day as well as a two course meal at the restaurant each evening . Our packages also included champagne and a delicious fruit & cheese platter upon arrival as as well as a movie voucher . All of the staff during our stay were friendly , incredibly courteous and respectful and simply could not do enough for us .We enjoyed a lovely and comfortable 1 x Bedroom Unit with kitchen and living area overlooking the beautiful golf course and grounds there. The food & all of the resort facilities there were first class and there is so much to see and do in the local area - all within 30 minutes of the resort. We will definitely be back again !

Dear GrandTour, Thank you so much for your kind high score review of your stay at Mercure Kooindah Waters. We are so glad you stayed here on our Couples Retreat Package. We hope that you come for another getaway soon! Kind Regards, Tim - Assistant Manager

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 104 opiniones 9.7/10 Ubicación
  • 455 opiniones 7.7/10 Habitación
  • 419 opiniones 8.7/10 Servicio
  • 223 opiniones 7/10 Comida
  • 152 opiniones 5.9/10 Limpieza
  • 118 opiniones 7.4/10 Desayuno
  • 76 opiniones 8.8/10 Piscina

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Todos nuestros hoteles en Wyong

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.