象岛悠境美居酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 367 评论

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111/1 Moo 1 Tambol Koh Chang, Amphur Koh Chang, TRAT, 23170 桐艾, 泰国

描述

酒店其他优惠

  • 客房可俯瞰大海

  • 每日供应美式早餐

  • 带瀑布和酒吧的游泳池

  • "带会议室的商务中心"

  • 24 小时客房服务

我们的客房

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酒店位置

象岛悠境美居酒店

111/1 Moo 1 Tambol Koh Chang, Amphur Koh Chang, TRAT
23170 桐艾
泰国

GPS:11.988336, 102.298261

电话
传真 +66 39 619 108

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.2/5  367 评论

TripAdvisor 评级  3.9/5  983 评论

Disappointed stay at Mercure

Tripadvisor 评级 1.0/5

ZeZuKa Couples - 经 TripAdvisor 认证的评论

I almost left after the first night—but stayed all four due to a no-refund policy. The room was far below Mercure's standard; I felt like I was in a different hotel entirely. The staff, mostly not appearing Thai, rarely offered a "sawadee kha"—only the luggage handler and security guard stood out positively. Facilities are in poor condition. The beach is a disappointment: two sea rock barriers prevent proper water circulation, resulting in murky, smelly water and muddy sand. Mercure, urgent refurbishment is needed. This beautiful location deserves much better.

Dear ZeZuKa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely , The Management and Team Mercure Koh Chang Hideaway

Mercure KCH H - Misleading the customer

Tripadvisor 评级 2.0/5

juliacsefalvay2020 Friends getaway - 经 TripAdvisor 认证的评论

We are a successful Travel Agency ( over 28 years ) so we know exactly what we are booking. We have stayed in Mercure / Accor hotels several times in the world, this has never happened before. Shame on Mercure Koh Chang Hideway. 1/ We booked 3 standard rooms - we read every room description. Unfortunately we didn't notice that there was no balcony ( only on site ) of course they couldn't change the rooms there because the hotel was full. Although we were angry, we accepted that we were careless and so we did not have a balcony. 2/ But the view and the windows we had were a disgrace to the hotel !!! The windows of the rooms were not transparent / 1 room was . but we were looking straight at a dirty roof and wall , half a meter from the window !!! This is not written anywhere in the room description. This is a total deception of the guest Like a travel agent (1 person of 6) we visit a lot of hotels every year to give our passengers an accurate picture. Mercure should be ashamed of itself because it has refused to even acknowledge compensation. At every workshop, at every trade meeting, at every tourism exhibition, we will publish long reports on Mercure's incorrect behaviour. Photos will be attached as evidence.

Dear juliacsefalvary2020, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely , The Management and Team Mercure Koh Chang Hideaway

it was not worth the money...

Tripadvisor 评级 2.0/5

Joerg L 经 TripAdvisor 认证的评论

We have thought that we are coming into vacation in here. But we have been very disappointed. Booked a 124m² Villa with private pool and Yakuzzi. As we have checked in, there was a problem with American Express Card, which was rejected from their system. No problem, paid with VISA, even if AMEX was agreed before in reservation agreement. Having spoken with AMEX, which was a very expensive phone call to Germany, they have given information that Mercure terminal is not sending out any seller information or ID, so it was not a problem with AMEX, it was a problem with their terminal inside Mercure ! Might be they wanted to avoid because of higher commissioning rate and exchange rate with AMEX. Fully disappointed from the 124m² villa, this is only room with less than 80m², no seperate living or bedroom, even not a comfortable table or seating possibility within living room / bedroom. Within the first three nights, we could not sleep as because of the pump from the pool made a lot of noise ! This problem was solved on the fourth day from one of your technicians, pump was switched off. Swimming pool was dirty already before, but became more dirty now, so we could not use what we have paid for. In addition, water flow in bathroom basins was stocked, floor was wet all the time, also solved on fourth day from their technicians, but situation was ongoing all the time also with toilet. Warm water supply is also unacceptable, there is no warm water supply all the time, only for a few minutes within the morning or evening ! As we have have reported stucking toilet in the mornings, not flushing down, water is coming back, there was no reaction, so we had to use public toilet at the main swimming pool very often instead of our private. Further on, there is a lot of construction work noise around the villa every morning, banging at the walls, drilling, cutting works. This was not vacation, it was a nightmare we have paid a lot of money for for nine nights. Service at the beach bar is very good, but your kitchen is not able to deliver a simple burger menu as ordered three times ! Also noodles were delivered with rare meat. Was send back to kitchen and replaced, nice to have a discount on it, but we prefer to have dinner together and not alone… This place needs a lot of more maintenance… bathroom shower door handle with silicon and nearly falling down, Yacuzzi can not be used, electric control cabinet open, trash around swimming pool and in front of the entrance, swimming pool stairs and ceramics dirty… Not a holiday feeling ☹, respective not worth the money we have paid. Management was not interested in our claim which was done verbally and in a written for, did not receive any answer. They have only given a "discount" for a night which could not be used from us because of travel delays. Sorry to say after all: it was not worth the money and we have been very disappointed because of our private pool, Yacuzzi and also drainage stucks...

Dear SnowmanHamburg, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management and Team Mercure Koh Chang Hideaway

Kick back & relax

Tripadvisor 评级 5.0/5

Kevin B 经 TripAdvisor 认证的评论

If you want to chill, this hotel takes relaxation to the next level. The hotel is in a quiet cove, immaculate beach. Ideal place to watch the sun go down, grab a drink from the bar & watch the amazing sunset from the cove. Reception make it very easy to check in/ out. Nothing is to much effort, just ask.

Dear L6661OMkevinb, Sawasdee Kha! Greeting from Koh Chang Island:) Thank you so much for your kind words and for taking the time to share your experience with us. Your gratitude means a great deal to us and serves as a reminder of why we are so passionate about creating memorable and caring experiences for our guests. We hope to welcome you back to our hotel in the near future:) Sincerely, The Management and Team Mercure Koh Chang Hideaway

Perfect stay

Tripadvisor 评级 5.0/5

CarleeWilson Couples - 经 TripAdvisor 认证的评论

We had a wonderful stay here at the Mercure Hideaway. We got the private pool villa and it was absolutely fantastic. Room was massive, comfortable bed, great facilities in the bathroom and the outdoor area was perfect. The pool was so nice we loved every part of our stay. The private beach was just beautiful, so peaceful. We ate in the hotel a few times and food was very yummy. The staff all very helpful and friendly. Lots of great spots near by to eat as well. We will definitely be returning here.

Dear CarleeWilson, Happy New Years 2025! Thank you so much for your kind words and for taking the time to share your experience with us. Your gratitude means a great deal to us and serves as a reminder of why we are so passionate about creating memorable and caring experiences for our guests. We hope to welcome you back to our hotel in the near future:) Sincerely, The Management and Team Mercure Koh Chang Hideaway

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其他网络用户评价我们的酒店

  • 403 评论 7.6/10 位置
  • 840 评论 6.5/10 房间
  • 750 评论 7/10 服务
  • 33 评论 3.6/10 上网
  • 439 评论 7.1/10 沙滩
  • 346 评论 4.6/10 清洁度
  • 273 评论 5.4/10 设施
  • 261 评论 7.5/10 早餐

支持方 Trustyou

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