象岛悠境美居酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 340 评论

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象岛悠境美居酒店 - Image 1
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111/1 Moo 1 Tambol Koh Chang, Amphur Koh Chang, TRAT, 23170 桐艾, 泰国

描述

酒店其他优惠

  • 客房可俯瞰大海

  • 每日供应美式早餐

  • 带瀑布和酒吧的游泳池

  • "带会议室的商务中心"

  • 24 小时客房服务

我们的客房

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酒店位置

象岛悠境美居酒店

111/1 Moo 1 Tambol Koh Chang, Amphur Koh Chang, TRAT
23170 桐艾
泰国

GPS:11.988336, 102.298261

电话
传真 +66 39 619 108

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.1/5  340 评论

TripAdvisor 评级  3.9/5  987 评论

Excellent all round, great value.

Tripadvisor 评级 5.0/5

bbgeegee 家庭住宿 - 经 TripAdvisor 认证的评论

We had a fantastic one week stay at the hotel in late November. We spent all day at the beach front, the pool is excellent. It’s a resort style, very quiet, secluded on its own part of the beach. Great views of the beach and sunset every day. The rooms are really nice, spacious and comfortable. The hotel is renovated and kept very well. There’s 2 big swimming pool, the beach is very beautiful. I’ve been to many accor hotels but the food quality of this hotel is just great. From drinks to food, you can see that they really use good ingredients and effort to make it taste great. We had many meals inside the hotel, the breakfast is top notch. It’s excellent value for money. Thank you to all the kind and amazing staff, k. Aud, k. Cream, k. Beer and everyone else. They are excellent. We will be back.

客户意见评级 2.5/5

Pang S. 家庭住宿 - 所有已确认评论

酒店工作人员很可爱！就是房间里面蚊子太多，一直在拍蚊子

Dear Pang S., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Koh Chang Hideaway. We sincerely regret to hear that your experience did not meet your expectations and appreciate your observations, as they are vital for our ongoing improvement. Best Regards, Mercure Team Mercure Koh Chang Hideaway

客户意见评级 5.0/5

Fanglu Y. 家庭住宿 - 所有已确认评论

是一次超出预期的住宿。

Dear Fanglu Y., We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Managements Mercure Koh Chang Hideaway

Disappointed stay at Mercure

Tripadvisor 评级 1.0/5

ZeZuKa Couples - 经 TripAdvisor 认证的评论

I almost left after the first night—but stayed all four due to a no-refund policy. The room was far below Mercure's standard; I felt like I was in a different hotel entirely. The staff, mostly not appearing Thai, rarely offered a "sawadee kha"—only the luggage handler and security guard stood out positively. Facilities are in poor condition. The beach is a disappointment: two sea rock barriers prevent proper water circulation, resulting in murky, smelly water and muddy sand. Mercure, urgent refurbishment is needed. This beautiful location deserves much better.

Dear ZeZuKa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely , The Management and Team Mercure Koh Chang Hideaway

Mercure KCH H - Misleading the customer

Tripadvisor 评级 2.0/5

juliacsefalvay2020 Friends getaway - 经 TripAdvisor 认证的评论

We are a successful Travel Agency ( over 28 years ) so we know exactly what we are booking. We have stayed in Mercure / Accor hotels several times in the world, this has never happened before. Shame on Mercure Koh Chang Hideway. 1/ We booked 3 standard rooms - we read every room description. Unfortunately we didn't notice that there was no balcony ( only on site ) of course they couldn't change the rooms there because the hotel was full. Although we were angry, we accepted that we were careless and so we did not have a balcony. 2/ But the view and the windows we had were a disgrace to the hotel !!! The windows of the rooms were not transparent / 1 room was . but we were looking straight at a dirty roof and wall , half a meter from the window !!! This is not written anywhere in the room description. This is a total deception of the guest Like a travel agent (1 person of 6) we visit a lot of hotels every year to give our passengers an accurate picture. Mercure should be ashamed of itself because it has refused to even acknowledge compensation. At every workshop, at every trade meeting, at every tourism exhibition, we will publish long reports on Mercure's incorrect behaviour. Photos will be attached as evidence.

Dear juliacsefalvary2020, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely , The Management and Team Mercure Koh Chang Hideaway

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其他网络用户评价我们的酒店

  • 407 评论 7.7/10 位置
  • 863 评论 6.9/10 房间
  • 762 评论 7.3/10 服务
  • 37 评论 3.4/10 上网
  • 447 评论 7.3/10 沙滩
  • 365 评论 5.6/10 清洁度
  • 271 评论 7.5/10 早餐
  • 222 评论 5.7/10 性价比

支持方 Trustyou

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。