Mercure Koh Chang Hideaway 4 つ星

I've stayed in several hotels but never experienced the perfect freedom like this one. It is a lovely place and we want to visit it every year based on our experience. In particular, the meal we ate every morning and evening was fantastic. We will stay here for about three weeks, and the rest of the day will be exciting.

The property has there own small beach, pool and amazing staff to take care of you. We stayed in the sea view room, the view was amazing in the sun set. Also bed were so comfortable to sleep in, I slept like a baby.

Thank you all of your staff. Everything was perfect staff very friendly and helpful. Room was nice and cleanliness . The location a bit far from center but front staff can help you to call a local taxi. All good Mercure Koh chang :)

Nice and quiet place. Calm and measured. Breakfast is Excellent. Service is average. Accor members have no additional attention. Although there is a front desk for members, they are serviced in a regular line.

Hotel was locate in good location, nice view, food very delicious I and my family had dinner and breakfast in the hotel because quality and price was match. Staff very helpful and good taking care with my family. I will come back again

Clean Rooms, Big Swimming Pool (extra for Swimmers), Separate Pool for fun. Too far away from the Hotspots of the Island. Until we asked for a additional timber mattress, the bed was hard as a Stone. The Beach is very stony.

Location is not so good,a long drive from the pier. The beach in front of the hotel is very small and rather useless. Services and rooms are good,helpful clean and comfortable. Breakfast is expensive and not value for money. Good enough for it’s cheap price.

Mercure Hideaway is a very nice resort. The buildings, room, pool areas is very nice and they have a private beach. Was staying at a room with direct pool access on the ground floor. THe resort is nice for walking around in it and also the area around is nice for walking on the beach.

Very good Location, Nice Resort. Compared to other Resorts in Thailand: a very good Restaurant with friendly staff and a very very good Cook, for both, Thai and Western Food. Room was OK, we expected more for the price.

Very nice place and private ... beautiful sunset, pool and food. Relax and chilling with massage on the beach. Buffet breakfast and dinner all so good. Room services are nice and always support. The room is very huge and nice for sleep.

Hotel rooms are pretty worn out. Need some rework. Bathroom with walls covered with some mold. We also had ants running thru the room - but this looks to be pretty normal on Koh Chang, same in next stays in other hotels. Swimmng pool was clean, the staff was top notch - just the place itslef makes me look for other stays next time. The beach was greatest disappointment - bad smell, not even nice, much nicer beaches are Kai Bae or White Sands. If one want's to go out for food there are 2 choices - either on wheels(taxi each way) to Kai Bae(or further) or by foot few curves for some restaurants - not a great variety though.

We got the superior room and it was AMAZING. Very cheap for what you get. This place makes me not want to stay at any other hotels ever again. We got great deal, thats true. But i checked their normal prices and they arent crazy too. Standard rooms dont look very tempting, however, as they are on the buildings whereas we have our own garden and very private suite in our superior room located seperately from all the buildings for just a couple hundred baht added. Well worth the money. Will definitely return as i have alrdy included this place in my list of favorite hideaway hotels.

This was at Low season, so we Think that the Hotel was only Working at halv capacity, the first night we couldn't not sleep cos of the karaoke, that said it closes at midnight, but it kept on til 3 o'clock at night, when we ask the following day we where told it was the hotel manager / owner of the Hotel, this happened the following day again, after I had to go down and complain, we then got a opgrad and a room further away, but you can still hear the karaoke. The breakfast is very bad, and you have to pay ekstra for latte and tea, so we would propose to go out to eat, the room cleaning comes and wakes you up everyday around 10 o'clock even you try to explain that that should come after lunch. So all in all it wasn't the best experience we have had at a hotel we stay for 8 nights and that was 8 nights to long, sorry to say

Our stay in mercure Koh Chang was an almost perfect experience. We enjoyed our stay a lot and it was a great vacation. Very friendly and helpful hotel staff, excellent service and useful happy hours. The hotel itself is located nicely and closely to the beach with a huge pool. At sunset this looks and feels like paradise. The rooms are stylish but not the newest anymore. However, this was not an issue at all. We enjoyed an upgrade to a room with ocean view due to Accor Platinum membership and it was just fantastic. Would come here any time again. Thanks again to all of the staff! Keep it up :) Kind regards Tim and Jéssica

Worst hotel facility & cleanness I ever stay in my entire life. (Deluxe Room, Ocean View) - Room quite old and a lot of broken doors. - You need to flush the toilet twice or more. - Hot shower depends on its mood. - Extremely noisy A/C even at the lowest fan speed. - Many spot of dirty stain in the room. - After making up the room (I didn't ask for that) I found coffee stain on the glass, I alway clean it myself before use. - Very old kettle, I mean old. - I found crock roach flying from above the freezer. Please note that, there is stinky toilet smell after AC turned on (we can smell it for few minutes) probably leaking from the upper floor . Caution: there's is sockets right above the bed, beware of your child to touch or put fingers in there by accident!! Lovely staff and taking care very well, friendly & helpful. I'll give them very good service Good luck.