Mercure Koh Chang Hideaway 4 つ星

As a loyal member of Accor, this hotel is exceeded my expectations of experiencing the island of Koh Chang. From arrival to check out, the warmth and hospitality is simply awesome. Big shoutout to CJ and the front desk team! Krob Khun Mak krub!

This is our second stay at Mercure Koh Chang — we first stayed here two years ago, and we still highly recommend it. The hotel is very nice, especially if you choose a higher-standard room — we had a room with direct pool access, which was fantastic. The staff is extremely friendly and helpful, from the bellboys and reception to the restaurant and beach bar teams. The fact that we came back says it all — and we will most likely return again.

"Our Favorite Hideaway on Koh Chang! We will be back for a 4th time!" This was our third stay at the Mercure Koh Chang Hideaway, and it certainly won't be our last! We absolutely love this resort. It is a truly peaceful escape with a beautiful, serene beach and breathtaking sunsets. The entire experience, from arrival to departure, makes us feel right at home. We arrived quite late, around 8 PM, but the night shift team checked us in quickly and efficiently with genuine smiles and a warm welcome. That excellent level of service continued throughout our stay. The resort staff truly make the difference: Restaurant & Bar Teams: The coffee bar team and beach bar team are consistently friendly and professional. The live music and impressive fireman shows (on M-W-F) create a wonderful atmosphere. Outstanding Service from Tos: A special shoutout to Tos, the Senior Restaurant Supervisor. He is exceptional! He always greeted us with care, explained the show schedules, and was fantastic with our children. He served my husband with great attentiveness, explaining the cocktail promotions with a constant smile. Every order we placed came out delicious and correct. Security Team: We were also very impressed with the security team at the front of the hotel. I briefly got lost from my family, and one officer helped me locate our car and directed me where they had gone. Later, he checked up on me to ensure I found them. Another team member even ran after our car to ensure we were safely parked – a true testament to their care. We stayed in a room villa again, and it was so comfy and cozy, just like being at home. We are very satisfied with all the services and can't wait to return. We love Koh Chang, and we love Mercure Hideaway!

We had a fantastic one week stay at the hotel in late November. We spent all day at the beach front, the pool is excellent. It’s a resort style, very quiet, secluded on its own part of the beach. Great views of the beach and sunset every day. The rooms are really nice, spacious and comfortable. The hotel is renovated and kept very well. There’s 2 big swimming pool, the beach is very beautiful. I’ve been to many accor hotels but the food quality of this hotel is just great. From drinks to food, you can see that they really use good ingredients and effort to make it taste great. We had many meals inside the hotel, the breakfast is top notch. It’s excellent value for money. Thank you to all the kind and amazing staff, k. Aud, k. Cream, k. Beer and everyone else. They are excellent. We will be back.

I almost left after the first night—but stayed all four due to a no-refund policy. The room was far below Mercure's standard; I felt like I was in a different hotel entirely. The staff, mostly not appearing Thai, rarely offered a "sawadee kha"—only the luggage handler and security guard stood out positively. Facilities are in poor condition. The beach is a disappointment: two sea rock barriers prevent proper water circulation, resulting in murky, smelly water and muddy sand. Mercure, urgent refurbishment is needed. This beautiful location deserves much better.