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Mercure Koh Chang Hideaway 4 つ星

お客さまの声 4.3/5 1,604 件のレビュー

ALLSAFE認証ホテル

このホテルを予約

客室 1

人数
子供の年齢

ベストレートをお約束

使い方?
Accor Live Limitless

入会は無料です

このホテルを予約する際:

  • ステータスポイントとリワードポイントが貯まります

  • リワードポイントを使うことができます

  • 特典を利用します

  • メンバー限定料金は利用不可

Mercure Koh Chang Hideaway
地図で見る
+ 21 サービス

ホテルのその他の情報

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool with waterfalls & bar

  • "Business centre with meeting rooms "

  • 24-hour room service

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル館内および周辺のサービス

チェックインは15h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
  • Wi-Fi/インターネットアクセス
  • 屋外専用駐車場
  • お身体の不自由なお客さまのためのバリアフリー
  • お子様向けサービス
  • エアコン
  • TRAT AIRPORT有料サービス
  • フロントデスクは24時間対応しています
  • アーリーチェックイン/レイトチェックアウト有料サービス
  • ドライクリーニング/アイロン有料サービス
  • ATM
レジャーとアクティビティ
  • プール
  • フィットネスセンター
  • 快適なご滞在
  • お子様向けサービス
  • ビーチとウォータースポーツ
ケータリング
  • 朝食有料サービス
  • レストラン1軒
  • バー2軒
  • ルームサービス
ビジネスサービス
  • 会議室2室
  • ビジネスセンター
  • コピー/印刷サービス利用可能

ホテル所在地

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai
Amphur Koh Chang
TRAT
23170 koh chang
タイ

電話番号: +66039619111

ファックス: (+66)039619108

チェックインは15h00からです

チェックアウトは12h00です

  • 飛行機で

    TRAT AIRPORT 44km / 27.34 マイル - シャトルバス有料

  • 飛行機で

    TRAT AIRPORT 42km / 26.1 マイル

GPS:11.988336, 102.298261

当ホテルの客室

Standard room with 1 king size bed

バリアフリールーム
  • 最大人数: 4
  • 面積: 最小 24 / 258 sq ft
  • ビュー: パークビュー, マウンテンビュー *

ホテルの空室状況に応じる

  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe

Standard room with 2 single beds

  • 最大人数: 4
  • 面積: 最小 24 / 258 sq ft
  • ビュー: パークビュー, マウンテンビュー *

ホテルの空室状況に応じる

  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe

Superior Room with 1 king-size bed

  • 最大人数: 4
  • 面積: 最小 50 / 538 sq ft
  • ビュー: マウンテンビュー, 庭園側 *
  • ほとんどの宿泊施設: TERRACE *

ホテルの空室状況に応じる

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Bathrobe

Superior Room with 2 single bed

  • 最大人数: 4
  • 面積: 最小 50 / 538 sq ft
  • ビュー: マウンテンビュー, 庭園側 *
  • ほとんどの宿泊施設: TERRACE *

ホテルの空室状況に応じる

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Bathrobe

Deluxe Room with 1 king-size bed, Pool Access

  • 最大人数: 4
  • 面積: 最小 50 / 538 sq ft
  • ビュー: プール側 *
  • ほとんどの宿泊施設: TERRACE *

ホテルの空室状況に応じる

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Bathrobe

Deluxe Room with 2 single beds, Pool Access

  • 最大人数: 4
  • 面積: 最小 50 / 538 sq ft
  • ビュー: プール側 *
  • ほとんどの宿泊施設: TERRACE *

ホテルの空室状況に応じる

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Bathrobe

Deluxe Room with 1 king-size bed, Ocean View

  • 最大人数: 4
  • 面積: 最小 52 / 560 sq ft
  • ビュー: オーシャン / シービュー, プール側, マウンテンビュー, ベイビュー *
  • ほとんどの宿泊施設: BALCONY *

ホテルの空室状況に応じる

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Bathrobe

Deluxe Room with 2 single beds, Ocean View

  • 最大人数: 4
  • 面積: 最小 52 / 560 sq ft
  • ビュー: オーシャン / シービュー, プール側, マウンテンビュー, ベイビュー *
  • ほとんどの宿泊施設: BALCONY *

ホテルの空室状況に応じる

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Bathrobe
客室

レストランとバー

THE BAY RESTAURANT

お料理の種類: 多国籍料理

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

昼食

夕食

REEF BAR

非契約写真

Located on the second storey, Reef Bar is beside the main swimming pool and overlooks the sea. Stop by for a chilled glass of wine, a tasty snack or just enjoy the music. Both indoor and outside seating are available.

昼食

夕食

BEACH BAR

非契約写真

Located at the poolside and facing the beachfront, the Beach Bar serves oriental dishes and beverages.

昼食

夕食

ミーティングとイベント

会議室

  • 会議室の数:2

  • 最大サイズ:378 m²

  • 最大ご利用人数:200 人

  • パーティの最大ご利用人数:150 人

詳細

お客さまの口コミ
Mercure Koh Chang Hideaway

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.3/5

1,604 件のレビュー

tripadvisor

トリップアドバイザーの評価 4.0/5

930 件のレビュー

Overall a pleasent stay

トリップアドバイザーの評価 4.0/5

David W 09/03/2021 トリップアドバイザー認証口コミ

Had couple of small issues upon arrival, but were dealt with very profesionaly by the friendly reception staff.. The room was in my opinion of high standard and very clean, after reading reviews regarding the beach wasnt very good, again in my opinion it was fine, just need to buy a pair of shoes that are designed to walk in the sea with, and problem solved as it is stoney, but issue easily resolved, location was good, not to busy but couple of places near by to buy drink and food from.swimming pool was nice, but the jacuzis on the side nead to be maintained, as its a shame to see them not in the best of conditions.. The grounds are kept nice and clean, with good parking.. Overall a very good stay and would recomend this hotel.. Again just remember to take shoes to go into the sea with and in my opinion youl have an excellent stay at this hotel.. And thank you for excellent service from the reception staff..

Many problems with the room and bad attitude from staffs

トリップアドバイザーの評価 1.0/5

zenithino 29/12/2020 トリップアドバイザー認証口コミ

Upon arrival, many things in the room were broken or missing. It seems like there was noone who checked readiness of the rooms before guest arrival. Most of the front office staffs are rude and inefficient.

Don't go during a ( long ) weekend

トリップアドバイザーの評価 3.0/5

rdh732 12/07/2020 トリップアドバイザー認証口コミ

Hotel is understaffed during weekend , Breakfast and Diner Buffet was not filled up regular , if you are late only empty plates , poor supervision . Location quite far but quiet, cannot swim in the sea

Relax travel

トリップアドバイザーの評価 5.0/5

DaniyarY3 Family - 14/01/2020 トリップアドバイザー認証口コミ

Quiet nice place for family trip. Our room was with private pool where kids and we had relax of nice water also it was nearest to the beach. Nice sea and nature view from the beds. Nice to ware up and see the nature. There is no any crowded restaurants and walking areas which most attracted. Location is far away but i like it. I like this hotel very much and planing to come again.

Dear DaniyarY3 We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management and Team Mercure Koh Chang Hideaway

Our first koh chang family trip

トリップアドバイザーの評価 5.0/5

austinchng123 Family - 23/10/2019 トリップアドバイザー認証口コミ

We found our family's vacation paradise and Mercure Koh Chang made it a perfect stay. We will definitely stay with them again. The ocean view resort is full of surprises with beautiful beach and family activity like pool table, dart and nice swimming pool.

Dear austinchng123, We are delighted to hear everything was perfect and you had a wonderful experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and when visit to Koh Chang please allow our team take care of your next journey with us "rsvn@mercurekohchang.com or fom@mercurekohchang.com" Home away from home:) Sincerely, The Management and Team Mercure Koh Chang Hideaway

A great hotel to experience true freedom.

トリップアドバイザーの評価 5.0/5

ydhah Couples - 05/08/2019 トリップアドバイザー認証口コミ

I've stayed in several hotels but never experienced the perfect freedom like this one. It is a lovely place and we want to visit it every year based on our experience. In particular, the meal we ate every morning and evening was fantastic. We will stay here for about three weeks, and the rest of the day will be exciting.

Dear ydhah, We are delighted to hear everything was perfect and you had a wonderful experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and when visit to Koh Chang please allow our team take care of your next journey with us "rsvn@mercurekohchang.com or fom@mercurekohchang.com" Khob Khun Mak Mak Kha:) Sincerely, The Management and Team Mercure Koh Chang Hideaway

The best property to stay in koh chang.

トリップアドバイザーの評価 5.0/5

OnAir60722533250 Couples - 05/07/2019 トリップアドバイザー認証口コミ

The property has there own small beach, pool and amazing staff to take care of you. We stayed in the sea view room, the view was amazing in the sun set. Also bed were so comfortable to sleep in, I slept like a baby.

Dear OnAir60722533250, Sawasdee Kha! Greeting from Mercure Koh Chang Hideaway:) On behalf of the entire team, We would like to extend you a thank you very much for selecting our resort to stay and taking time to write a review with 5 stars rated us to please our resort services that you were happy to stay at Mercure Koh Chang Hideaway resort. We are so happy you enjoyed your stay and look forward to welcoming you back again Again, you are certainly welcome back anytime and we will definitely let you in the resort building. If you are returning back please let our team know via rsvn@mercurekohchang.com or fom@mercurekohchang.com. Here is always your 2nd home:) Sincerely, The Management and Team Mercure Koh Chang Hideaway

Nice trip

トリップアドバイザーの評価 5.0/5

Sherr_Cherry Friends getaway - 16/05/2019 トリップアドバイザー認証口コミ

Thank you all of your staff. Everything was perfect staff very friendly and helpful. Room was nice and cleanliness . The location a bit far from center but front staff can help you to call a local taxi. All good Mercure Koh chang :)

Dear Roving68575917187, Greeting from Mercure Koh Chang Hideaway:) Thank you very much for your kind gave us for 5* rating on TripAdvisor, we very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Once again, for next time visit in Koh Chang please contact our team to serve you via rsvn@mercurekohchang.com or fom@mercurekohchang.com. Khob Khun Mak Kha:) Sincerely, The Management and Team Mercure Koh Chang Hideaway

Nice and quiet place.

トリップアドバイザーの評価 4.0/5

689konstanting Family - 05/12/2018 トリップアドバイザー認証口コミ

Nice and quiet place. Calm and measured. Breakfast is Excellent. Service is average. Accor members have no additional attention. Although there is a front desk for members, they are serviced in a regular line.

Dear 689konstanting, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive and negative feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management and Team Mercure Koh Chang Hideaway

Relax time with my family

トリップアドバイザーの評価 5.0/5

siripornsida Family - 21/06/2018 トリップアドバイザー認証口コミ

Hotel was locate in good location, nice view, food very delicious I and my family had dinner and breakfast in the hotel because quality and price was match. Staff very helpful and good taking care with my family. I will come back again

Dear Khun Siripornsida, Sawasdee!Greeting from Mercure Koh Chang Hideaway:) We appreciate your wonderful review for 5* rating on TripAdvisor regarding to your recent stay. Thank you for sharing your experiences with us and we look forward to welcoming you back to our resort again in the near future. Please feel free to contact us for your future reservation via email fom@mercurekohchang.com or rsvn@mercurekohchang.com, our team will personally take care of it. Here is always your 2nd home:) Sincerely, The Management and Team Mercure Koh Chang Hideaway

Good Middleclass Hotel

トリップアドバイザーの評価 4.0/5

andydietiker Friends getaway - 14/06/2018 トリップアドバイザー認証口コミ

Clean Rooms, Big Swimming Pool (extra for Swimmers), Separate Pool for fun. Too far away from the Hotspots of the Island. Until we asked for a additional timber mattress, the bed was hard as a Stone. The Beach is very stony.

Good,for the price paid

トリップアドバイザーの評価 4.0/5

patarapongd Friends getaway - 08/06/2018 トリップアドバイザー認証口コミ

Location is not so good,a long drive from the pier. The beach in front of the hotel is very small and rather useless. Services and rooms are good,helpful clean and comfortable. Breakfast is expensive and not value for money. Good enough for it’s cheap price.

Dear Khun Patarapongd, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive and negative feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management and Team Mercure Koh Chang Hideaway

Nice Resort

トリップアドバイザーの評価 4.0/5

Kim S Couples - 16/01/2018 トリップアドバイザー認証口コミ

Mercure Hideaway is a very nice resort. The buildings, room, pool areas is very nice and they have a private beach. Was staying at a room with direct pool access on the ground floor. THe resort is nice for walking around in it and also the area around is nice for walking on the beach.

Dear JimJumBKK, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management Team Mercure Koh Chang Hideaway

Nice Resort, beautiful KoChang

トリップアドバイザーの評価 4.0/5

Swiss-timetraveller Couples - 09/01/2018 トリップアドバイザー認証口コミ

Very good Location, Nice Resort. Compared to other Resorts in Thailand: a very good Restaurant with friendly staff and a very very good Cook, for both, Thai and Western Food. Room was OK, we expected more for the price.

Dear Swiss-Timetraveller, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive or negative feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management Team Mercure Koh Chang Hideaway

Mo

トリップアドバイザーの評価 5.0/5

MorinJ6 Friends getaway - 21/12/2017 トリップアドバイザー認証口コミ

Very nice place and private ... beautiful sunset, pool and food. Relax and chilling with massage on the beach. Buffet breakfast and dinner all so good. Room services are nice and always support. The room is very huge and nice for sleep.

Dear Morin J, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive or even negative feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we also focusing for your dissatisfaction regarding to bathroom cleanliness problem issued. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wishing you Merry Christmas & Happy new year:) Sincerely, The Management Team Mercure Koh Chang Hideaway

Hotel needs rework. Overpriced.

トリップアドバイザーの評価 2.0/5

marcind950 Family - 12/12/2017 トリップアドバイザー認証口コミ

Hotel rooms are pretty worn out. Need some rework. Bathroom with walls covered with some mold. We also had ants running thru the room - but this looks to be pretty normal on Koh Chang, same in next stays in other hotels. Swimmng pool was clean, the staff was top notch - just the place itslef makes me look for other stays next time. The beach was greatest disappointment - bad smell, not even nice, much nicer beaches are Kai Bae or White Sands. If one want's to go out for food there are 2 choices - either on wheels(taxi each way) to Kai Bae(or further) or by foot few curves for some restaurants - not a great variety though.

Dear Marcind950, Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, The Management Team Mercure Koh Chang Hideaway

Off to Heavens

トリップアドバイザーの評価 5.0/5

Lalita S Family - 30/10/2017 トリップアドバイザー認証口コミ

We got the superior room and it was AMAZING. Very cheap for what you get. This place makes me not want to stay at any other hotels ever again. We got great deal, thats true. But i checked their normal prices and they arent crazy too. Standard rooms dont look very tempting, however, as they are on the buildings whereas we have our own garden and very private suite in our superior room located seperately from all the buildings for just a couple hundred baht added. Well worth the money. Will definitely return as i have alrdy included this place in my list of favorite hideaway hotels.

Dear Lalita S, Greeting from Mercure Koh Chang Hideaway Resort:) We would like to thank you for choosing Mercure Koh Chang Hideaway Resort as your accommodation choice during your recent visit to Koh Chang and for taking the time to write this wonderful review. Also, we are delighted to read that you had a comfortable stay and enjoyed our hotel. It is always encouraging to learn that guests are satisfied with our services as it is what we strive for every day. We all look forward to welcoming you again on your next visit to Koh Chang. Here is your 2nd home:) Sincerely, The Management Team Mercure Koh Chang Hideaway

3 Star NOT 4 Star

トリップアドバイザーの評価 3.0/5

christianjamesw2017 Couples - 10/09/2017 トリップアドバイザー認証口コミ

This was at Low season, so we Think that the Hotel was only Working at halv capacity, the first night we couldn't not sleep cos of the karaoke, that said it closes at midnight, but it kept on til 3 o'clock at night, when we ask the following day we where told it was the hotel manager / owner of the Hotel, this happened the following day again, after I had to go down and complain, we then got a opgrad and a room further away, but you can still hear the karaoke. The breakfast is very bad, and you have to pay ekstra for latte and tea, so we would propose to go out to eat, the room cleaning comes and wakes you up everyday around 10 o'clock even you try to explain that that should come after lunch. So all in all it wasn't the best experience we have had at a hotel we stay for 8 nights and that was 8 nights to long, sorry to say

Dear Christianjamesw2017, Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hopefully, you will give us a chance to return and in that case, please let our Front Office Manager and Guest Experience team know so we can ensure experience goes from a 3star to 5star rating by contact directly fom@mercurekohchang.com or gem@mercurekohchang.com. Sincerely, The Management Team Mercure Koh Chang Hideaway

Paradise with minor downsides

トリップアドバイザーの評価 5.0/5

tim_bo_123321 Couples - 17/02/2017 トリップアドバイザー認証口コミ

Our stay in mercure Koh Chang was an almost perfect experience. We enjoyed our stay a lot and it was a great vacation. Very friendly and helpful hotel staff, excellent service and useful happy hours. The hotel itself is located nicely and closely to the beach with a huge pool. At sunset this looks and feels like paradise. The rooms are stylish but not the newest anymore. However, this was not an issue at all. We enjoyed an upgrade to a room with ocean view due to Accor Platinum membership and it was just fantastic. Would come here any time again. Thanks again to all of the staff! Keep it up :) Kind regards Tim and Jéssica

Dear Sir/Madam, We have delighted to hear of your pleasant experience when stayed in our hotel. We would share your positive feedback to all concerned team as it would to keep up their good work performance. Hoping that we would have an opportunity to welcome your next holidays in Koh Chang. Sincerely your, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Worst hotel facility & cleanness I ever stay in my entire life

トリップアドバイザーの評価 1.0/5

PharuehatK Couples - 28/01/2017 トリップアドバイザー認証口コミ

Worst hotel facility & cleanness I ever stay in my entire life. (Deluxe Room, Ocean View) - Room quite old and a lot of broken doors. - You need to flush the toilet twice or more. - Hot shower depends on its mood. - Extremely noisy A/C even at the lowest fan speed. - Many spot of dirty stain in the room. - After making up the room (I didn't ask for that) I found coffee stain on the glass, I alway clean it myself before use. - Very old kettle, I mean old. - I found crock roach flying from above the freezer. Please note that, there is stinky toilet smell after AC turned on (we can smell it for few minutes) probably leaking from the upper floor . Caution: there's is sockets right above the bed, beware of your child to touch or put fingers in there by accident!! Lovely staff and taking care very well, friendly & helpful. I'll give them very good service Good luck.

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We have taken note of your comment for our future improvement. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

最新の20口コミ

との提携 TripAdvisor