Mercure Iguazu Hotel Iru 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 6 128

Информационное сообщение

+ 17 Услуги

Особенности отеля

  • Children up to 12 years stay free with parents

  • Hotel with recreation and pool with pool bar

  • Guided walks through the Iryapú Jungle and visits to native communities

  • Meeting and event rooms for up to 300 people

  • 30 minutes from the Mayor D. Carlos Eduardo Krause Airport

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

Расположение отеля

Mercure Iguazu Hotel Iru

Selva Iryapu S N
Predio 600 Has
MISIONES
3370 puerto iguazu
argentina

Факс: (+54)3757/493301

Заезд с 15h00

Выезд до 12h00

  • ANDES MAR: 

  • RIO URUGUAY: 

  • SINGER: 

  • На самолете

    Cataratas del Iguazú Itl Airport На расстоянии 20 км / 12 миль - Шаттл к оплате

  • На самолете

    Foz do Iguaçu Intl Airport На расстоянии 19 км / 12 миль - Шаттл к оплате

GPS:-25.60345, -54.551239

Гостиничные услуги

Заезд с - Выезд до

Обзор
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Отель, оборудованный для доступа на инвалидных креслах
  • Оздоровительные процедуры
  • Кондиционер
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч

MERCURE IGUAZU HOTEL IRU RESTAUR

International menu with subtle hints of local cuisine.

Наши номера

100 spacious and comfortable rooms with balconies at the heart of the jungle, with impressive views of the lagoon. 100 spacious and comfortable rooms with balconies at the heart of the jungle, with impressive views of the lagoon.

Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 6

  • Максимальный размер: 325 м²

  • Максимальная вместимость: 300 человек

  • Максимальная вместимость банкетного зала: 180 человек

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Отзывы наших гостей о
Mercure Iguazu Hotel Iru

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL 4.6/5

Отзывов: 6 128

Рейтинг TripAdvisor 4.5/5

Отзывов: 922

2021 Сертификат качества TripAdvisor
Сертификат качества 2021

Beautiful hotel, poor staff

Примечание: Tripadvisor 3.0/5

S_Just_S Couples - 18/09/2019 Реальные отзывы TripAdvisor

Hotel is fabulous. Well integrated into its natural surroundings. Nice rooms. Great bathroom (we were upgraded to a suite). Reception staff are very nice and helpful although it is a pity that they have to double as bellboys and seem to work very long shifts. Bar and restaurant staff are poorly trained, more interested in chatting with each other than serving the customers and completely overwhelmed once the restaurant is half full. Breakfast is average

Нужен лучше завтрак

Примечание: отзывы клиентов 3.5/5

К. Семьи - 21/02/2019 Проверенные отзывы - ALL

Завтрак очень простой. А также вокруг фруктов летали мошки.

Примечание: отзывы клиентов 4.5/5

Aleksandra Пары - 16/01/2019 Проверенные отзывы - ALL

Хорошие новые чистые номера. Просторная ванная комната, большой душ. Отличный ресторан для ужинов. Расположен в тихом месте, на отдалении от основной улицы городка.

Dear Mrs. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jorge Acosta Front Office Manager

Poor service

Примечание: Tripadvisor 3.0/5

Navigator40864736000 Couples - 01/01/2019 Реальные отзывы TripAdvisor

Nice location not far away from the falls. Poor service at breakfast. I have a lot of allergies so I can not eat gluten, milk, cheese, egg and pork for breakfast. I although can not eat so much fruits because I have to take care about fructose. I did ask for some chicken for breakfast. Unfortunately this wish was denied even after asking the manager. I never had this before in an international hotel. Then I asked them if I am Muslim or Jewish if they would force me to eat pork. They told me that they would not either give me chicken just if you pay extra. This is really redicolus. I am very disappointed about this mercure hotel. Furthermore the foreign exchange rate USD to pesos is really bad and a ripp-off. It is 4% higher. I booked an advanced pavement rate. The amount was not deducted. Due to the more bad exchange rate to the USD awe lost all together about EUR 50. we can not recommend this Hotel.

Deception

Примечание: Tripadvisor 3.0/5

henrycP2723VJ Business - 29/08/2018 Реальные отзывы TripAdvisor

I had a meeting at the hotel. In advance I did explaine my delay to Belen and she was very efficient and friendly. I hoped to be expected but I did not feel like that. The reception told me that no room available, the check In will happen at 12:00...etc...etc... I know those things. I had an event exactly at 11:30 and needed to take a shower and change clothes...After to express my disappointment many times the guy found a room. I did not feel as a gesture... The WI FI was worst during 24 hours. After that the hotel made a correction. I went to the bar to use welcome voucher. Asked for a glass of Red Wine...the waiter did not know the process and brought to me a dirty glass, smelling bad. I did not drink a wine and went out. Saturday we had a meeting in the hotel with special menu. Explained my Lactose intolerance but I am quite sure that the fish with Lime sauce had butter...that´s it

Dear Mr. Chmelnitsky, Thank you for taking the time to share your comments at Mercure Iguazu Hotel Iru. I regret that your experience has not met your expectations, allow me to express my most sincere apologies. The day of your arrival the hotel was with high occupancy and many of the reserved rooms were occupied with check out at 12:00 hs. We understand that your need to enter the room was for work reasons, believe me we have done everything possible to give you the early check in that you requested. At Mercure, we strive to provide a high quality service experience for each client, therefore, what happened in the restaurant with your welcome drink is not the kind of service we usually give. Rest assured that we are taking the appropriate measures to improve the problems and prevent future occurrences. We appreciate that you share your concerns, we will take into consideration each observation you have made and we hope you will give us the opportunity to provide you with a better service in the future. Please feel free to contact me for any other information you may want to share. <veronica.obregon@accor.com> Sincerely, Verónica Obregón General Manager

Позитивное, приветливый персонал, уютная атмосфера

Примечание: отзывы клиентов 4.0/5

Л. Индивидуальные путешественники - 14/03/2018 Проверенные отзывы - ALL

Территория отеля, спа

Комфортно

Примечание: отзывы клиентов 5.0/5

Л. Пары - 08/02/2018 Проверенные отзывы - ALL

Порадовала атмосфера отеля

Nice hotel but poor staff

Примечание: Tripadvisor 3.0/5

Jacques C Family - 10/01/2018 Реальные отзывы TripAdvisor

The hotel itself is nice location, amenities etc but the staff has no consideration to the customer request and not even to their platinum members. It is disappointing. We were looking to enjoy that stay and it been transformed in permanent request for water soap services etc

Iguazu Falls hotel

Примечание: Tripadvisor 5.0/5

Alma C Couples - 24/10/2017 Реальные отзывы TripAdvisor

Beautiful hotel with great amenities and awesome customer service.We travel with insulin and having a mini bar in the room really helps out. However we also need to have a "frozen" travel cooler to travel between locations.When we asked for help with that they were wonderful, took our travel cooler and placed it in the commercial freezer in the restaurant, and returned it on the day we were leaving. The restaurant in the premises is perfect, wonderful meals, great selection of wines. Breakfast is abundant and it has everything anyone could want, eggs,sausage, fresh fruits, breads,rolls,yogurts,local pastries and more. They hooked us up with a local guide, Victor Hugo, who was wonderful. Very propmt, very knowledgeable of the area, we just loved him. I would absolutely recommend this hotel..

Dream trip

Примечание: Tripadvisor 5.0/5

Mehrdad F Couples - 09/09/2017 Реальные отзывы TripAdvisor

Exlent location and very friendly staff, specially Belen. She is very knowledgeable and friendly. Taxis can be arranged by the hotel to the town and iguazu falls and very reasonable. Breakfast is very good.

Dear Mr. Fakouri, We very much appreciate your comments regarding your stay at the Mercure Iguazu Hotel Iru. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Belen who will be pleased to know that she made your good experience . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Verónica Obregón General Manager

Relax and have fun

Примечание: Tripadvisor 5.0/5

LuizL10 Couples - 13/03/2017 Реальные отзывы TripAdvisor

Hotel within the jungle, but with good access roads, great breakfast, pool. fitness center, spa. Good to rest and enjoy Puerto Iguazu and its Cataratas. Good team, it was our 2nd time at that hotel, and I plan to come back.

Dear Luiz, We very much appreciate your comments regarding your stay at the Mercure Iguazu Hotel Iru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Veronica Obregon General Manager
Примечание: отзывы клиентов 4.0/5

Анонимно Пары - 28/02/2017 Проверенные отзывы - ALL

Красивый отель в гуще сельвы с замечательным бассейном. Хороший ресторан.

Excellent place to stay at when visiting the falls

Примечание: Tripadvisor 5.0/5

Daniel C Couples - 16/05/2016 Реальные отзывы TripAdvisor

On the argentinian side of the border between Brazil and Argentine this récent Hotel well located nearby the falls but far from the beaten tracks offers very confortable rooms, a very nice swimming pool, à nice spa with very good massages and an excellent restaurant with delicious malbec wines. The staff is smiling and very helpful. Great place to stay at!

Dear Mr. Daniel, It was our pleasure to receive you at Mercure Iguazu and we very much appreciate your comments regarding your. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Verónica Obregón General Manager

Forget the outside world

Примечание: Tripadvisor 5.0/5

LuizL10 Couples - 16/02/2016 Реальные отзывы TripAdvisor

Located inside the jungle, next to a native community. Nice rooms, spa, swimming pool, fitness center. Very good service. Nice breakfast, next to Iguazu Ice Bar and located next to the road to Iguazu Falls, about 30 km from it. I do recommend it.

Примечание: отзывы клиентов 2.5/5

Анонимно Пары - 02/12/2015 Проверенные отзывы - ALL

Отличное местоположение, прекрасная архитектура, чудесные интерьеры - Меркурий высоко держит планку. Однако, сотрудники делают все, чтобы испортить впечатление от отеля. Все дни пребывания не работала сауна. Электронный замок номера открывался минут 5 и на второй день вообще заблокировался - был вызван мастер и мы вынуждены были перебираться в другой номер. Самое безобразие было на завтраках: для уровня 4-звездочного отеля недопустимо иметь один вид сыра и один вид мясных изделий на шведском столе. Омлета и колбасок приходилось ждать по 10, а однажды и 20 минут - после неоднократных напоминаний порцию, наконец, принесли только на наш столик. Помня великолепные впечатления об отеле Вашей сети в г.Валенсия (Испания), надеемся, что Вы примете меры и подтянете отель в Игуасу до достойного Вашей сети уровня.

Последние отзывы: 20

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