Mercure Iguazu Hotel Iru 5 つ星

The room was very comfortable but there was no water to drink unless we bought some which seemed mean. We were exhausted so did not eat dinner but it looked quite expensive. Breakfast was excellent and as we had not eaten the night before we took full advantage of the. There was a wide choice of dishes on offer. The pool looked lovely but we were too tired to try it out

Stayed here with my family in April 2025 for 2 nights during our 9 days trip to Argentina. Enjoyed a very comfortable stay and excellent service. The continental breakfast was very good. Being vegetarians, we didn't find many options for dinner but the restaurant staff did their best by offering what was available and we did enjoy those. The staff at the restaurant and at the front desk were very helpful, friendly and courteous. The room was clean and spacious. A very nice place for a quiet relaxing and comfortable stay.

Mercure’s Ms. Lucia was very pleasant and helpful, gave us a room on the top floor and was considerate to hand us our access cards earlier than check-in time. We arrived from the airport around 11ish and waited only 1.5 hours instead of several. We were able to freshen up before our 1:30 pick-up for the Foz do Iguazu in Brazil. She also gave us two complimentary drinks of our choice, helped us charge our charger and phones as there were no outlets that serve multiple adaptors or USB ports. Mercure Reception was prompt with requested wake-up calls. Mercure’s rooms are high-ceilinged, spacious, comfortable with a huge bathroom and sufficient counter space. There’s furniture to place baggage on that makes accessing personal effects convenient. Their swimming pool is big and overflows to a sort of moat. A jacuzzi and bar are by the pool where towels are available. Rows of rooms are interspersed with lush foliage. Their lobby and restaurant is elegant. They have fresh lemon and grapefruit flavored cold water available in the lobby. Their complimentary breakfast offers a nice spread of a variety of cold and hot food choices. Their breakfast staff are nice.

Overall, I’m going to give this five stars, because the basics were all there, and they went above and beyond in a couple of cases. First, the grounds are gorgeous, very well kept. The pool is very clean. The bar is well stocked. The rooms are comfortable and very clean and the balconies overlooking the pool are exceptional. Next, a shout-out to everyone at reception who worked with me on my Spanish but also spoke excellent English, from the minute that I contacted the hotel (using ‎WhatsApp to arrange for a driver) to our checkout. Everybody was very patient with my Spanish and also spoke very good English at reception. Next, the breakfast was outstanding! It was quite a bounty. I love a big beautiful breakfast, and this had everything. They were quick to refill the hot milk, and they had an espresso machine where we could make our own hot coffee. Plenty of pastries, in fact, probably a bit heavy on the pastries. I can’t imagine a bigger variety of pastries. Lots of fruit and hot chocolate. Perhaps a couple more hot protein items would be in order. They had eggs and sausage, and potentially another hot protein would be good, but overall a very hearty breakfast! Here are some areas that can be improved upon. 1. The bartending was hit and miss. One of the bartenders was outstanding and made me incredible caipirinhas, including a wonderful garnish that turned the lime inside out to make it look like a sunflower (see photo). We will be borrowing that trick when we bartend at home! But one of the other bartenders made really subpar drinks. Not enough sugar, way too much ice, way too much fruit. It was even hard to drink because there were so many limes in it. Perhaps if there is a head bartender they can review some skill sets with the other bartenders. 2. One of the hotel drivers made us uncomfortable. I almost considered leaving four stars for this, but it’s really not under control of the hotel that much. We had already arranged for all of our excursions, and the driver picked us up at the airport and then asked what we were doing, and we told him, and then he asked about other days, and we told him, and then he said that that did not sound like a good plan and that the person that we hired was rushing it to pack in everything. This was all while we were driving and he was translating on his phone. When we told him that it was already booked, he then just became really silent and didn’t talk to us for the rest of the trip. I understand he was trying to get some money and have us use him as a guide and a driver, but we were already booked. It just felt kind of invasive, because once we told him we had plans, he kept asking if we were booked through the hotel or what was happening, and it wasn’t generic questions like “are you going to the waterfalls?“ It was more invasive (asking who we were using and why and what was happening). When I told him the name of the tour company, he seemed really put out. It just made the drive in uncomfortable. And then later we used him for something else (we asked the hotel to call a driver, and it happened to be him) and he was really quite cold to us. It’s like the minute we told him that we booked with a tour company and we weren’t going to use him as a driver for a tour he just became really quiet and cold. It was very odd. And uncomfortable. It was also a little uncomfortable that he was driving while using his phone and translating on the app. All that said, it did not dampen our experience for this wonderful hotel. We also had a beautiful dinner here, and I will review that separately.

Well situated for the falls with all the amenities you’d expect of an hotel of this size. Staff were friendly and informed, room was comfortable and food good without being exceptional. As you’re in the middle of the jungle you almost have to eat here which may not have been our preference for three nights.