Mercure Inverness Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 608 件のレビュー

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Mercure Inverness Hotel - Image 1
Mercure Inverness Hotel - Image 2
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Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, イギリス

説明

ホテルのその他の情報

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

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ホテル所在地

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
イギリス

GPS:57.478304, -4.226695

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  608 件のレビュー

トリップアドバイザーの評価  3.4/5  763 件のレビュー

Best hospitality in Inverness highly recommended…

トリップアドバイザーの評価 5.0/5

Cruiser65699973680 トリップアドバイザー認証口コミ

I stayed 3 nights in Mercure Inverness everything was top notch room cleanness was great food and F&b service was amazing. Best part all the staff was very kind and highly professional food was top notch I’ll definitely recommend this hotel to everyone. Jo and Akansha was very helpful in Front desk rest all the staff was amazing. Keep it up the great work.

Average stay

トリップアドバイザーの評価 3.0/5

iwilkiwil トリップアドバイザー認証口コミ

Room was adequately large, however the barhroom was unbelievably small as compared to the size of the room. Bed was comfy enough. Breakfast was okay. The downside is the windows, they were not able to filter out the noise from the outside, hence affecting our quality of sleep (random noise woke us up).

Dear Guest Thank you for taking the time to leave us a review, please allow me to express my sincere apologies you experienced with the external noise. We appreciate your constructive feedback as we look to improve at every opportunity.

Cramped, basic and understaffed

トリップアドバイザーの評価 2.0/5

R B トリップアドバイザー認証口コミ

How this place has 4 stars I have no idea. The only pros are that the room was clean, and all the staff were super warm and friendly. But it was so understaffed, it took 20 mins of queuing to check in. No one to help me with bags as a heavily pregnant solo traveler. In general it feels like a budget hotel, the compact double is a tiny depressing room, very very basic, with weird lighting and noisy from both the street and the corridor. Bathroom drains smelled bad! Breakfast was sad and unappealing, not worth the add on price. I stared at the scrambled egg for a good while trying to work out what it was. Parking was expensive and I was lucky to get a space. So many nicer and similarly priced places in this city.

Dear Guest Thank you for taking the time to share your feedback regarding your recent stay with us. I appreciate your kind words about the cleanliness of the room and the warmth of our staff. However, I sincerely regret that your experience did not meet the expectations associated with our hotel. I acknowledge your concerns regarding the check-in process and the staffing levels. We strive to provide a comfortable stay for all of our guests, and I understand that it can be frustrating to experience delays. Additionally, I apologize for the discomfort you encountered with the room size and the issues related to the bathroom. Your comments regarding the breakfast offerings and parking costs have been noted, and I will ensure that they are reviewed with our team. We value your input as it helps us improve our services. Thank you once again for sharing your thoughts, and I hope you will consider returning to us in the future. Jason McLeod Operations Manager

Horrible

トリップアドバイザーの評価 1.0/5

vishalshah74 トリップアドバイザー認証口コミ

I been cheated, nor the room is the same nor the view. Even there is no duty manager at 7 pm. We have been waiting for 1.5 hours and still nothing seems to be sorted. Even the receptionist is a trainee and no senior staff also an available. Horrible experience. Still sitting in the reception without any reply. Please don’t stay at Mercure Inverness.

Dear Guest Thank you for sharing your feedback regarding your recent experience at our hotel. I sincerely apologize for the inconvenience you encountered with your room assignment and the lack of immediate assistance from our staff. We strive to provide a consistently high level of service, and I regret that we fell short during your visit. I am glad we managed to resolve your issues and your comments will be reviewed with our team to ensure that we can improve our service delivery in the future. Kind regards, Jason McLeod Operations Manager

Hotel Not Up To Standards

トリップアドバイザーの評価 3.0/5

M8772ECmikef トリップアドバイザー認証口コミ

The hotel is very dated, would improve with a remodel and rooms are small. In addition, there are few electrical plugs near the bed and no night tables. The bathroom could also use an update and after flushing the toilet continued to run for about ten minutes. When I informed the front desk person they said they would send up a maintenance man. We waited but never saw anyone. The best thing about this hotel is the number of good restaurants within a ten minute walk.

Dear Guest Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,071 件のレビュー 8.7/10 ロケーション
  • 1,417 件のレビュー 5.8/10 客室
  • 1,361 件のレビュー 8.4/10 サービス
  • 29 件のレビュー 2.7/10 インターネット
  • 770 件のレビュー 3.9/10 快適さ
  • 612 件のレビュー 8.6/10 朝食
  • 458 件のレビュー 6.2/10 清潔さ
  • 333 件のレビュー 4.8/10 雰囲気

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。