Mercure Inverness Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 616 件のレビュー

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Mercure Inverness Hotel - Image 1
Mercure Inverness Hotel - Image 2
Mercure Inverness Hotel - Image 3
Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, イギリス

説明

ホテルのその他の情報

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

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ホテル所在地

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
イギリス

GPS:57.478304, -4.226695

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  616 件のレビュー

トリップアドバイザーの評価  3.4/5  761 件のレビュー

Cramped, basic and understaffed

トリップアドバイザーの評価 2.0/5

R B トリップアドバイザー認証口コミ

How this place has 4 stars I have no idea. The only pros are that the room was clean, and all the staff were super warm and friendly. But it was so understaffed, it took 20 mins of queuing to check in. No one to help me with bags as a heavily pregnant solo traveler. In general it feels like a budget hotel, the compact double is a tiny depressing room, very very basic, with weird lighting and noisy from both the street and the corridor. Bathroom drains smelled bad! Breakfast was sad and unappealing, not worth the add on price. I stared at the scrambled egg for a good while trying to work out what it was. Parking was expensive and I was lucky to get a space. So many nicer and similarly priced places in this city.

Dear Guest Thank you for taking the time to share your feedback regarding your recent stay with us. I appreciate your kind words about the cleanliness of the room and the warmth of our staff. However, I sincerely regret that your experience did not meet the expectations associated with our hotel. I acknowledge your concerns regarding the check-in process and the staffing levels. We strive to provide a comfortable stay for all of our guests, and I understand that it can be frustrating to experience delays. Additionally, I apologize for the discomfort you encountered with the room size and the issues related to the bathroom. Your comments regarding the breakfast offerings and parking costs have been noted, and I will ensure that they are reviewed with our team. We value your input as it helps us improve our services. Thank you once again for sharing your thoughts, and I hope you will consider returning to us in the future. Jason McLeod Operations Manager

Horrible

トリップアドバイザーの評価 1.0/5

vishalshah74 トリップアドバイザー認証口コミ

I been cheated, nor the room is the same nor the view. Even there is no duty manager at 7 pm. We have been waiting for 1.5 hours and still nothing seems to be sorted. Even the receptionist is a trainee and no senior staff also an available. Horrible experience. Still sitting in the reception without any reply. Please don’t stay at Mercure Inverness.

Dear Guest Thank you for sharing your feedback regarding your recent experience at our hotel. I sincerely apologize for the inconvenience you encountered with your room assignment and the lack of immediate assistance from our staff. We strive to provide a consistently high level of service, and I regret that we fell short during your visit. I am glad we managed to resolve your issues and your comments will be reviewed with our team to ensure that we can improve our service delivery in the future. Kind regards, Jason McLeod Operations Manager

Hotel Not Up To Standards

トリップアドバイザーの評価 3.0/5

M8772ECmikef トリップアドバイザー認証口コミ

The hotel is very dated, would improve with a remodel and rooms are small. In addition, there are few electrical plugs near the bed and no night tables. The bathroom could also use an update and after flushing the toilet continued to run for about ten minutes. When I informed the front desk person they said they would send up a maintenance man. We waited but never saw anyone. The best thing about this hotel is the number of good restaurants within a ten minute walk.

Dear Guest Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Mercure disappointment

トリップアドバイザーの評価 3.0/5

Joanne S トリップアドバイザー認証口コミ

We stayed at this hotel for 2 nights over a weekend at the beginning of our NC500 trip. The staff, when they appeared, we're very friendly and smiley. Unfortunately we were kept waiting on arrival, which was not ideal after a 6 hour drive; there was a gentleman walking around talking loudly on his mobile and very clearly associated with hotel (he was in and out of room marked Private so bit of a clue) but he didn't put his call on hold or even acknowledge our presence by mouthing apologies. The receptionist was very jolly and welcoming when she did appear and duly apologised for delay. Our room was a Privilege room and on first glance was great. Lovely big bed, spotless bathroom, big shower, small sofa. However - the decor, whilst immaculate was dark and the lighting was awful. 2 bedside lamps and 2 lamps on desk/table - none of which provided good lighting. Also only 1 double socket by desk which had to serve kettle, hairdryer, phone and tablet chargers, tongs etc. no sockets by bed. The bathroom could only have been designed by a 6 foot 6 inch tall man! The (heated) mirror took ages to heat and was pretty useless - it only cleared a central rectangle and at 5 foot 3 in tall I could just about see the top of my hair!! I also couldn't reach the towel rail very well as it was wall mounted above the toilet. There was also a lack of shelf space. The biggest gripe about the room (314) has to be the noise from the street. Whilst accepting it is a city centre hotel, it was very loud with car turbo revving, loud music from the bar over the road and revellers hanging about outside the bar. This didn't abate until 3.30am (avoid this hotel on a Saturday night!). The Sunday night was a little better. We didn't eat our evening meal here (the menu didn't look great) but breakfast was okay apart from the frozen strawberries 😔. Breakfast staff less than attentive and in fact the staff on duty spent the whole time we were in restaurant talking and laughing with chef - don't think she even noticed we had arrived. Only 1 lift working. Car park £15 a day 😦 Sorry Mercure but I expected better.

Dear Guest Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me or my Operations Manager directly, unfortunately the rules of this forum do not allow me to post contact details. In the meantime please be assured that your feedback has been shared with our team and will be used as we continually try to improve our service. Kind regards Fraser Peterkin

Dark Drab and miserable

トリップアドバイザーの評価 2.0/5

Relax29574080700 トリップアドバイザー認証口コミ

Selected this hotel due great location and amenities nearby in great vibrant city. Unfortunately hotel is dark, drab and miserable with small horrible rooms with double bed wedged in against wall, good shower but wash basin not big enough to wash hands and overflows when water on too long. Even a Task trying to fill kettle for a coffee, hotel stated parking on site but was charged £15/ night for this privilege as not included in room price. Why they get away with charging top end price for basic accommodation is beyond me. Never again.

Dear Guest Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 333 件のレビュー 4.8/10 雰囲気

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