Mercure Ayr Hotel 3 stelle

Giudizio clienti (Valutazione ALL) 4.3/5 411 recensioni

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Mercure Ayr Hotel - Image 1
Mercure Ayr Hotel - Image 2
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Mercure Ayr Hotel - Image 4
Dalblair Road, Ayr, KA7 1UG AYR, Regno Unito

Descrizione

I plus dell'hotel

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Central location in Ayr

Le nostre sistemazioni

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Posizione dell'hotel

Mercure Ayr Hotel

Dalblair Road, Ayr
KA7 1UG AYR
Regno Unito

Coordinate GPS:55.460657, -4.63166

Telefono
Fax +44 161 388 0915

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Ristorante
  • Accessibile con sedia a rotelle
  • Wifi
  • Colazione
  • Bar
  • Sale riunioni
  • Servizio in camera

THE BRASSERIE

Rilassatevi nella Brasserie sorseggiando un caffè o gustando un pasto informale: questo ristorante dallo stile unico offre un'ampia scelta di pietanze internazionali, dagli snack veloci ai pasti da 3 portate, il tutto accompagnato da ottimi vini.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.3/5  411 recensioni

Giudizio TripAdvisor  3.4/5  1.115 recensioni

Great hotel & stay

Punteggio Tripadvisor 5.0/5

KSummerville Recensione certificata TripAdvisor

We booked this hotel as attending a wedding in Troon. Which was only a 20 min taxi journey, £30 in total. Arrived late evening & staff were friendly & welcoming. Room was big & we had a fantastic view of Ayr beach and the sea. We were staying for 3 nights & included breakfast in our stay. Good value for money & when showing our friends the hotel, they ended up changing to here from where they had originally booked, due to the price difference. Breakfast was brilliant, so much choice & again, friendly staff working the breakfast area. Location is really accessible, 10 min walk from the train station & easy to find by drive. Only downfall was the parking. The hotel carpark is accessible to all but at a discounted rate for staying in the hotel. In my opinion, if you've already paid to stay in the hotel, parking should be free if they have their own parking area. But it was only £7 a day which is cheap compared to some places I've parked in. All in all, a fantastic stay!

Dear Guest Thank you so much for your kind feedback. I am delighted that you enjoyed your time with us and look forward to seeing you back in the near future. Kind regards Lindsay

BE AWARE OF SLY PARKING CHARGES. The unhelpful and discourteous manner in this hotel is appalling.

Punteggio Tripadvisor 1.0/5

gh0stwalker Recensione certificata TripAdvisor

This hotel parking is appalling. First you have to pay for the £7 privilege, then you don't get advised that there is a further rigmarole to go through to ensure that Smart Parking doesn't charge you again! They hit us twice! I got an amazingly poor response from the Front Ofiice manager who implied that mt wife was a liar, and that her staff "always tell customers of the procedures to go through". There wasn't even a hint of help being offered. I am appalled that Mercure, who are usuakky pretty good are happy with this hotel. Looking at the reviews about this, of which there are a few, I expect to get a copy and pasted response which shows the level of contempt for customers that they have here!

Dear Guest, Many thanks for your review. we can continue to provide the top-class service our Attention to detail is such an important part of the success of our business, so that guests enjoy their stay at all times. I am truly sorry that we messed up with the room’s element of your stay and will pass your feedback on to our team for further review. Once again, thank you for staying with us and we hope to see again. Kind regards.

Family wedding

Punteggio Tripadvisor 3.0/5

266brendand Recensione certificata TripAdvisor

No explanation of Hotel facilities upon check-in. Room was ok furniture has seen better days but it was clean. Bathroom small and toilet tight against the wall so not excatly comfortable fixed shower screen and no grab handle doesn't make it easy to get in and out of the bath. Breakfast was just ok nothing special food was Luke warm at best. Breakfast staff could do with some customer focused training. Reception and bar staff very friendly always greeted me with a smile. Would visit again but hotel could do with an upgrade.

Dear Brendand Thank you for taking the time to review your stay with us we are sorry that some of your stay wasn't as good as it should have been we try and make every guests stay as comfortable as we can, we hope you will give us the chance again to redeam ourselves in the near future. Kind Regards Gordon

Lovely 2 day break

Punteggio Tripadvisor 5.0/5

Tarasmum62 Recensione certificata TripAdvisor

We don't understand why there are so many negative reviews on this hotel. We came for 2 days and were given a massive room on the top floor, which was clean and comfortable. The staff are lovely and dinner and breakfast were delicious. This is our 3rd visit to this hotel and we'll definitely be visiting again.

Dear Tarasmum, Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr. Kind Regards

Disappointed and very antiquated room, plumbing

Punteggio Tripadvisor 2.0/5

M R Recensione certificata TripAdvisor

Very disappointed with the small room: couldn’t shut window after opening for a very hot room, toilet was a nuisance to flush, had to request toilet paper, shower head never worked, internet connection was iffy, and no bedside table. Furnishings were on the “cheap” side. Grew tired of all the requests. Didn’t bother with showering. Very outdated and just not for me. Location was great with access to walkable eateries, shore, and shops, groceries but was not impressed with the fast food offerings atmosphere. Wanted to like Ayr but overall my choice of this hotel didn’t make for a memorable time and for Ayr. . Wasn’t for me and my tastes.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 420 recensioni 9.1/10 Posizione
  • 717 recensioni 6.6/10 Camera
  • 673 recensioni 8.7/10 Servizio
  • 7 recensioni 7.7/10 Internet
  • 312 recensioni 6.5/10 Pulizia
  • 248 recensioni 7.3/10 Colazione
  • 170 recensioni 4.9/10 Cibo
  • 152 recensioni 3.5/10 Servizi

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