Dear Sven U., Thank you for taking the time to share such detailed feedback following your recent stay. We are pleased to hear that you found our team friendly and efficient on arrival, and that our colleagues were able to assist with recommendations for food and arrange your early breakfast bag. We are also glad that you were happy with the hot water and shower pressure. However, we are genuinely sorry that your short stay was disrupted by construction noise during the night. We fully understand how frustrating this must have been, particularly after a long day of travel and with such an early departure. The fact that our reception team was not aware of the work taking place at the time is also disappointing, and we apologise that we were unable to provide you with appropriate information or assistance. We are equally sorry that the breakfast bag did not meet the standard you expected or the arrangement communicated to you in advance. The selection and presentation you describe, particularly the condition of the pastries and the lack of a spoon, clearly fell short of what we would expect to provide. We also understand your disappointment regarding the breakfast charge and will ensure your comments are brought to the attention of the relevant management team. Regarding the condition of the hotel, we appreciate your acknowledgement that the bedroom and bathroom were relatively clean, while we recognise your concerns about the corridors, carpets, walls and general appearance. Our refurbishment programme is indeed underway, and we understand your frustration that the improvements have not yet been completed throughout the hotel. As a valued returning guest of the chain, your feedback is particularly important to us. We are sorry that this visit did not reflect the experience you have come to expect, and we sincerely appreciate the detailed and constructive nature of your comments. Kind regards, Anup Singh Mercure Glasgow City Hotel

Dear Raffaela A., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthew McNaught Mercure Glasgow Team

Dear Katrin W., Thank you so much for sharing your feedback. We’re delighted that our central location, friendly team, and breakfast coffee made a great impression on you. We’re currently renovating parts of the hotel to make future stays even better, and we appreciate your patience during this time. We’re also glad you enjoyed our idea of giving away coffee grounds — We hope to welcome you back once everything is refreshed. Sincerely, Rohan Jain Duty Manager Mercure Glasgow Team

Dear Mr Lage, Thank you for sharing your detailed feedback following your stay with us. We're pleased to hear that you found the bed comfortable and enjoyed our breakfast selection and the variety offered. It's also great to know that you preferred having breakfast served in the restaurant during this visit. We appreciate your understanding regarding our ongoing renovation project. As you noted, many areas of the hotel are currently being upgraded, and we are working hard to enhance both our guest rooms and facilities. We regret that the condition of your room did not fully meet expectations, and we appreciate you bringing the maintenance concerns in the bathroom to our attention. These improvements are a key part of the renovation process. We also understand your disappointment about not being able to receive an upgrade during this stay, as room availability has been limited while renovation work is underway. Thank you again for your valuable feedback. We hope you will consider giving us another opportunity in the future once the renovation is complete, so we can provide the improved experience we are working toward. Kind regards, Matthew McNaught Mercure Reception Team

Dear Angelina W., Thank you for taking the time to share your feedback. We are delighted to hear that you found our team to be friendly and attentive, as providing excellent service is a top priority for us. We also appreciate your comments regarding the condition of our equipment. We understand how important well-maintained facilities are to our guests' overall experience. As part of our commitment to continuously improving the hotel, we are currently undertaking an ongoing refurbishment program, which includes upgrading and replacing equipment throughout the property. We appreciate your patience and understanding during this period of improvement. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Sincerely, Gabriel Mercure Glasgow Team

Dear Frank G., Thank you for sharing your feedback with us. I’m very sorry to hear that your experience did not meet expectations, and I completely understand your disappointment. We are currently undergoing a full hotel refurbishment, including the entrance area, lifts, bedrooms, and public spaces. While these improvements are designed to significantly enhance the guest experience, the construction phase can unfortunately create disruption, and I apologise that this affected your stay so strongly. Your comments regarding the room condition, window quality, comfort of the bed and pillows, and bathroom maintenance are important to us. These issues do not reflect the standards we aim to deliver, and they are being addressed as part of the refurbishment programme. We also appreciate your honesty about how this compares to other Mercure properties you’ve visited. Protecting the brand and ensuring a consistent guest experience is something we take seriously, and your feedback helps us identify where urgent improvements are needed. Thank you again for taking the time to share your thoughts. We hope that once the refurbishment is complete, you might consider giving us another opportunity to provide a much better and more comfortable stay. Sincerely, Rohan Jain Duty Manager Mercure Glasgow Team

Dear Ms S., Thank you for your kind review. We’re pleased to hear you found our location convenient, especially with easy access from the airport and a short walk from the train station. It’s great to know the central setting worked well for your trip and that your room met your needs. We appreciate your feedback and hope to welcome you again in the future. Best Regards, Matthew McNaught Mercure Reception Team

Dear Anja K., Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our very central location, the wide selection at breakfast, and the friendly and helpful service from our team. It’s wonderful to know that you felt well looked after. We appreciate your comment about the room being a little small and will keep this in mind as we continue reviewing our guest experience. Thank you again for your kind words. We hope to have the pleasure of welcoming you back to the Mercure Glasgow City Hotel. Sincerely, Rohan Jain Mercure Glasgow Team

Wir schätzen Ihre Kommentare zu Ihrem Aufenthalt im Mercure Glasgow City Hotel sehr. Es ist immer eine Freude, positives Feedback zu erhalten. Ich werde Ihre Kommentare mit unserem Team teilen. Ich bin sicher, dass dieses Feedback allen unseren Mitarbeitern als Ansporn dienen wird, da wir bestrebt sind, die Qualität unserer Dienstleistungen kontinuierlich zu verbessern. Vielen Dank nochmals, dass Sie Ihre Erfahrungen geteilt haben, und wir hoffen, dass Ihr nächster Besuch genauso angenehm sein wird wie der vorherige.

Dear Angelo P., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. We're truly sorry to hear that the noise from the doors affected your comfort during your stay. We understand how important a peaceful environment is, and your feedback helps us identify areas for improvement. We're continuously working to enhance our guest experience and hope to welcome you back soon for a more relaxing visit. Sincerely, Rohan Jain Duty Manager Mercure Glasgow Team

Dear Johannes, Thank you so much for your kind words. We’re thrilled to hear that you and your husband enjoyed your stay with us and found our team to be friendly and welcoming. It’s wonderful to know you’d love to return, we’d be delighted to welcome you both back for another comfortable and enjoyable visit soon. Warm regards, Lynseyann Mercure Glasgow Team

Dear Stefan G., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriel Mercure Glasgow Team

Sehr geehrter Herr W., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Glasgow City Hotel. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Gabriel Mercure Glasgow Team

Dear Georg S., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriel Mercure Glasgow Team

Dear Johannes D., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,