Pesan informasi

Mercure Manchester Piccadilly Hotel bintang 4

Catatan tamu Avis 3.8/5 6.058 ulasan

Hotel yang disetujui ALLSAFE

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+ 21 Layanan

Keistimewaan hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Layanan di hotel dan sekitarnya

Check-in dari 15h00

Check out sampai 11h00

Layanan berbayar

Informasi layanan dan informasi praktis
  • WIFI/Akses Internet
  • Tempat Parkir
  • Akses bagi tamu disabilitas
  • 100% hotel bebas rokok
  • Memiliki penyejuk ruangan
  • Resepsionis buka 24 jam
  • Check-in lebih awal/Check-out lebih sore Layanan berbayar
  • Cuci kering / Setrika Layanan berbayar
  • Concierge
Katering
  • Sarapan Layanan berbayar
  • 1 Restoran
  • 1 Bar
  • Layanan kamar
Layanan bisnis
  • 13 Ruang pertemuan
  • Sedia layanan fotokopi/cetak

Lokasi hotel

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH manchester
united kingdom

Tel: +4401617511412

Faks: (+)01612342819

Check-in dari 15h00

Check out sampai 11h00

  • PICADILLY GARDENS :  First Manchester

  • Dengan pesawat

    MANCHESTER AIROPRT Pada 14,48km / 9 mil

  • Dengan kereta

    MANCHESTERPICADILLY Pada 0,8km / 0,5 mil

GPS :53.479874, -2.237445

Akomodasi kami

All bedrooms are climate-controlled and feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a top-floor superior room whe re you'll find an interconnecting lounge with sofa, desk, additional television and city centre views. Four poster rooms are also available.

Restoran dan bar kami

LEVEL 3 LOUNGE & RESTAURANT

Jenis hidangan: Internasional

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

LEVEL 3 LOUNGE

LEVEL 3 Lounge offers a range of wines beers, spirits, cocktails, carefully selected gins and soft drinks. If a full meal feels like too much effort, light meals are available in the lounge allowing you to continue relaxing.

Foto non-kontrak

  • Senin
  • Selasa
  • Rabu
  • Kamis
  • Jumat
  • Sabtu
  • Minggu

Pertemuan dan acara Anda

Ruang Pertemuan kami

  • Jumlah ruang pertemuan: 13

  • Ukuran maksimal: 814

  • Kapasitas maksimal: 800 orang

  • Kapasitas perjamuan maksimal: 650 orang

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Mercure Manchester Piccadilly Hotel

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Peringkat ALL 3.8/5

6.058 ulasan

Peringkat TripAdvisor 3.5/5

4.153 ulasan

Poor Hotel, Great Location

Catatan Tripadvisor 3.0/5

zoes221 09/09/2021 Ulasan TripAdvisor tersertifikasi

The location of the hotel is fantastic, we walked to all bars/restaurants and shops but everything else was disappointing. We arrived having pre-paid for parking with no spaces available as there was a wedding reception on. We managed to finally squeeze on an end which wasn’t really a space in the hope we didn’t lose the rear end of the car! We then queued for 40 mins to check in at reception which after a 6 hour drive and being 8 months pregnant is not ideal. 4 staff members were at reception with 2 staff assisting each customer, both of which were complaining about their rooms. Instead of asking the customers to take a seat while they resolve the issues or ask 1 or 2 members of staff to assist whilst allowing the other staff to deal with the ever growing queue, we were all made to wait for an unacceptable amount of time. Once finally checked in, we went to our room…soon realising why customers were complaining! The rooms are very small, dated and grubby. My bedsheets had dirty marks on them, the carpet is so thin you can almost see the thread. The bathroom was so old and grotty that I felt dirty just stepping inside. The shower head/pressure was non existent and my boyfriend was too tall to stand underneath it so had to use the bath (he’s only 5ft 10). The rooms are in desperate need of refurbishment. My advice, if you want a good location but happy to stay on hostel conditions, then book. If you are looking for a nice enjoyable stay, I would go elsewhere!

Thank you for the review I am very sorry that we have fallen short on our own expectations for a guest stay with us. We have ensured this feedabck has been shared with the management team to ensure this does not happen again. Thanks

Bank holiday

Catatan Tripadvisor 5.0/5

Z7998NXdavidm 05/09/2021 Ulasan TripAdvisor tersertifikasi

I stayed here for 4 nights 27th-31st august 2021 I had a fantastic stay from the moment I checked in friendly professional staff, nice clean room and a fantastic choice of food at breakfast. I look forward to my next stay

Thank you for taking the time to leave us your lovely feedback, its this type of feedback that really motivates the team to ensure everyone gets this experiecne and I have shared with them accordinly. We do hope we can welcome you back soon Thanks

Very Good

Catatan Tripadvisor 4.0/5

Gavinontheroad 30/08/2021 Ulasan TripAdvisor tersertifikasi

great location; the windows are dated and the shower also but I enjoyed overlooking Piccadilly Gardens. The room was comfortable and the restaurant good and I liked the breakfast set up. Very pleasant cleaning lady and the receptionist was welcoming.

Thanks Gavin for your feedback I will ensure the team are aware that they looked after you well and hopefully we can welcome you back soon. Thanks

Mediocre Stay

Catatan Tripadvisor 3.0/5

Nutella_Tasha 24/08/2021 Ulasan TripAdvisor tersertifikasi

I've stayed at this hotel before and had no complaints. This time around it was a disaster. The first room was on the 14th floor and had an amazing view. But the look on the bathroom looked like it had been broken into and didn't work and the bathroom looked like it needed a revamp. We were given another room on the 7th floor that was better but still a bathroom lock that didn't work. We went out and came back around 3am and saw a wet patch outside the bathroom door, on the floor. We say that the ceiling was dripping with water. By then we were too tired to say anything but let the reception know on check out. The staff were great and friendly but I'm glad the room was cheaper then the usual expensive rate. But I still don't think I would stay here again

HI Tasha, Thanks for the feedback we have looked into your issue and maintenance has resolved these issues I am so sorry that you had the misfortune to experience that. Please do reach out to me if you do book again in the future. Thanks

Great hotel but not that clean

Catatan Tripadvisor 4.0/5

Fionarob76 Business - 22/08/2021 Ulasan TripAdvisor tersertifikasi

Great location, brilliant breakfast, nice staff, but the room was not clean sadly. Other peoples hair around the bathroom, facial and head, and I know it's light housekeeping but the bins could be emptied. I called for housekeeping mid way through my 4 night stay and only got toiletries dropped off. Other hotels at the moment are still doing proper housekeeping, I don't mind light, but I do want sanitary. Also check in took a very long time as only one on the desk with a queue of 6.

Thank you for taking the time to leave us your review I have rasied the issue with my houeskeeping manager and this should ensure we do not have a repeat of this. We do hope we can welcome you again Thanks

Disappointed

Catatan Tripadvisor 2.0/5

PeterD3334 20/08/2021 Ulasan TripAdvisor tersertifikasi

We decided to upgrade to a privilege room as the break was a special event. When we arrived in the room (which was unfortunately next to the noisy lift shaft) we had to report that there was only 1 coffee capsule + biscuit etc and as the phone didn't work I had to queue at reception again. On returning to the room my wife discovered that there was also only 1 towel. I queued at reception again and asked for additional towels. It was clear by this time that the room had been set up for single occupancy. Later when we were going out for the evening we asked for the bath robes that came with the room but we never saw these and were beyond complaining. When going to bed we found that the bedside light didn't work. The room was run down and needed some TLC and we didn't sleep due to the noise from people coming and going all night via the lift. To say I am extremely disappointed is an understatement and how this can be classed as 4 star is beyond me. The only positive was the breakfast.

HI Peter, Thank you for your review I am sorry you are disappointed in your stay I am picking up with the reception team and housekeeping re your stay. If you wish to reach out to me at the hotel then that is ok. I am glad you did enjoy the breakfast thanks

Great location, large bed and friendly staff

Catatan Tripadvisor 4.0/5

NoDisplayName101 19/08/2021 Ulasan TripAdvisor tersertifikasi

Overall the location is perfect for the northern quarter. Parking is very small and some spaces are stacked one behind the other, so you may have to be blocked or block other cars. Rooms are good although run down and need a refresh. Plus, the walls are very thin to the point of hearing full conversations and other “activities”. The location of hotel makes up for all the above comments and the big bed is comfortable, making for an easy night sleep.

Thank you so much for your review I am glad overall you enjoyed your stay we are currently reviwing our car park processes to make this easier for all guests. We dod hope we can welcome you back soon. Thanks

Restaurant Disappointing

Catatan Tripadvisor 2.0/5

FPhols 12/08/2021 Ulasan TripAdvisor tersertifikasi

Currently there is no chef so don't pre-book a 3 course meal and look to dine elsewhere in the evening. Issues with basin water temperature (no hot) which were reported and after attention, no cold which was advised on departure. Centrally located suggest you train as if travelling by car you may miss the car park entrance.

Thank you for your feedback, I can assure you that there is indeed a chef at the moment we are simply operating a reduced menu at this time to help with the many issues surrounding hospitality at this time and ensure are team welfare is looked after. On the day in question with regards to the water we had a major mechanical failure which was rectified within 2 hours, however I am sorry this had an impact on your stay and we have put in place measures to ensure this does not happen again. Thanks

Shocking service

Catatan Tripadvisor 1.0/5

Claire B 12/08/2021 Ulasan TripAdvisor tersertifikasi

Rubbish from checking in to checking out but every time we went to complain always a queue, emailed the hotel once home received nothing back...Hotel completely over booked and staff 9n could not cope.

HI Claire, Thank you for your review and I am sorry we have let you down on this occassion we have reviewed with all departments to ensure your experience is not replicated. If you wish to discuss further please do contact me direct at the hotel. Thanks

Two Night Stay

Catatan Tripadvisor 3.0/5

CreweCrew 08/08/2021 Ulasan TripAdvisor tersertifikasi

We arrived on Tuesday morning at 11.00am, we had booked and paid for an early check in (10.00am) and late checkout (18.00) when booking the hotel online. The reception had no record of my early check in or late check out on our arrival, good job I had printed off my booking confirmation to show reception. We were give room number 1415 top floor opposite the lifts, very small room and very tired looking, room needs a total makeover to bring it up to 4 star standards. When we went to bed in the evening the noise from the lift was terrible, banging and clanking all through the night and it kept us awake. First thing next morning I asked to speak to a manager to get a room change there was no manager available but the very understanding receptionist asked us to come back after 12.00 when rooms had been made up and she would change our room. We agreed and went off to explore Manchester. (This noise didn't just start overnight it must have been there for a long time and I don't think I would have been the only guest to complain about the noise). We called back to reception around 13.00 and as promised the receptionist had arranged another room for us, top floor again 1408, we had been upgraded to a very nice suite, so well done on the upgrade, at least we were away from the lifts and would get a better nights sleep. We booked bed and breakfast, breakfast was buffet style, plenty of choice but food could have been hotter. We used the hotel bar on one evening and the service was very slow, we ordered a drink and it was almost 25 minutes before it arrived. When it arrived I said to the waitress I thought she had forgotten about us, she said we were busy and there are only 2 of us on tonight. There were only 5 tables occupied in the bar and I counted 10 customers, I'd hate to think how they would cope if it was really busy?

Thank you for your feedback and sorry for the issues you have experienced we shall ensure we use this feedback constructively as we contine our rebound and train the team accordingly. Thanks

Not a good experience

Catatan Tripadvisor 1.0/5

Singhsa9 06/08/2021 Ulasan TripAdvisor tersertifikasi

Rooms needs a bit of an uplift, this is not a 4 star hotel as describe. We were told the rooms tea and coffee will not be replenish daily, neither the rooms are not cleaned daily. Breakfast was ok but very basic. No facilities for tourists visiting Manchester. Customer assistance at the information desk was a trainee.

HI Singha, Thank you for your recenbt feedback I am sorry we have not managed to deliver for you on this occassion. Currently as per our brand policy for stay over rooms we are not offerring a daily clean of rooms due to COVID 19 and this is detailed on our welcome letter however replenishments are available on request. I do hope at some point we can welcome you back to show you that this is a one off experience. Thanks

Two Night Stay

Catatan Tripadvisor 5.0/5

Iliketrams 02/08/2021 Ulasan TripAdvisor tersertifikasi

Really enjoyed our stay at this iconic hotel. Nice room, great breakfast and attentive staff. Central location and ideal for exploring the city. the staff made us feel very welcome and we would not hesitate to stay again.

Iliketrams thank you so much for the review I am delighted to hear your feedback and delighted to hear the team and the breakfast and room were all great for you. We do hope we can welcome you back soon. Thanks

Not the best

Catatan Tripadvisor 3.0/5

Cdoc2909 30/07/2021 Ulasan TripAdvisor tersertifikasi

When I arrived, first impressions were generally good. I went to reception, the girl was very pleasant. Then it went downhill somewhat. I was asked to pay for my room again, despite having paid already, there was no note on the system which is weird as I booked through the app. I was then asked to pay £10 for a late checkout, which my loyalty status states is free. No welcome drink or welcome tray provided which my loyalty status guarantees. Despite arranging the late checkout, housekeeping didn’t seem to know and tried to enter the room twice. The room itself is somewhat tired, broken tiles in the bathroom, massive crack in the sink and an unsightly damp stain on the ceiling near the front door. I don’t think I’d recommend or stay there again. A lot of work required to bring it up to scratch.

Thank you so much for taking the time to leave us your feedback I am sorry that on numerous areas we ahve let you down. We shall ensure we use your feedback from your stay to make the required improvements and we do hope we can welcome you back soon.

Wonderful customercare

Catatan Tripadvisor 5.0/5

Mark S Business - 20/04/2021 Ulasan TripAdvisor tersertifikasi

I stayed at the Hotel last week, the first time that I had done so since COVID restrictions had come into force. I always choose this hotel in Manchester because of its excellent location and parking facilities. Great care had been taken to ensure that the hotel was totally compliant with COVID requirements and I felt safe and comfortable during my stay. Obviously, the restaurant was not operational given the context but the breakfast bag delivered precisely at the time ordered was enjoyable and fairly substantial. The Hotel's reception staff were superb - Sam, Wes and Dan all went to great lengths in terms of customercare, printing out documents, giving advice on where to eat etc. And they made me feel welcome in a friendly but professional manner. My room was fantastic too so a very positive experience all round.

Thank you so much for your wonderful review its great to hear that the teams hard work with the COVID guidelines has been noticed as its one of our main priorities to ensure that our guests feel safe and secure during these times. Dan, Sam and Wes will be delighted to hear they have impacted on your stay. We hope we can welcome you back soon so you can enjoy our hospitality and full range of services. Thanks

Mr Green

Catatan Tripadvisor 2.0/5

paulgrn60 26/08/2020 Ulasan TripAdvisor tersertifikasi

The hotel advert picture from the outside looks really welcoming however there is a decline around the Piccadilly area where the hotel is located, too many people sleeping on the side walks the smell of wee drugs was noticeable and police needing to calm disturbances late into night, is not welcoming or good advertisement for a hotel chain like Mercure. Get the council to do something about it the company does pay business rates does it?

Dear paulgrn60, Thank you for your feedback and it is noticed that the issues you have raised are all out of the hotels control unfortunately. Whilst we do communicate with the police and council authorities on matters concerning the hotel, it is not possible to control any other aspects of an incredibly busy city centre. We do apologise for these factors influencing your experience with us and we will pass this information on to the correct authorities and we do hope that you visit us again in the future. Kind Regards

Trip Feedback

Catatan Tripadvisor 3.0/5

Passenger572080 29/07/2020 Ulasan TripAdvisor tersertifikasi

Location for Manchester centre was perfect. All staff were incredibly accommodating. Rooms were average but more than acceptable for a city centre location. Price was excellent with an accor members deal.

Dear Passenger572080, Thank you for you feedback and it's great to hear that you enjoyed your stay with us. We hope to welcome you back in the future Kind Regards

Shopping trip

Catatan Tripadvisor 4.0/5

slbailey1974 29/07/2020 Ulasan TripAdvisor tersertifikasi

Our room was not ready had to wait for 1hr 20 mins after check in, but it was worth the wait. It was clean and spacious, my only complaint was it was to hot, breakfast was delivered in a bag to the room

Thank you for your feedback and whilst it’s great to hear that you enjoyed your stay overall, I do apologise for not meeting all your expectations. I can assure you that this is not the usual standard and this has been passed on to the relevant departments. We do hope to welcome you back to the hotel in the future. Kind Regards Marcus | Guest Relations Manager

Restaurant & service vastly improved - Hotel & reception need to follow!

Catatan Tripadvisor 3.0/5

paulharding2017 Business - 09/03/2020 Ulasan TripAdvisor tersertifikasi

Restaurant, particularly the service, has vastly improved over the past year. A new person in charge of the restaurant has really turnbed things around. As for the rest - and I mention this because it's not the first time - I was assured onb check out my bill would be sent by e-mail, and five days later I'm still chasing them for my invoice! Hence my "mediocre" note for service.

Dear paulharding2017, Thank you for your review of the Mercure Manchester Piccadilly. It was great to receive your rating although a shame that the hotel did not stand out to you for all the right reasons; please do accept our apologies and I can assure you this is not the usual standard - we continually monitor and share with the teams, all feedback received, so that we may improve and enhance services for the benefit of all guests moving forward. I will speak to reception and ensure they send you your invoice - I apologise for this. We do hope however that we may be able to welcome you to us in future. Kind Regards Wes | Front of House Manager

Great stay, thank you

Catatan Tripadvisor 5.0/5

RussFromWimbledon Business - 23/02/2020 Ulasan TripAdvisor tersertifikasi

Really easy to get to the hotel from Manchester Piccadilly and it's right near the main shopping area, restaurants, bars etc. Great location. But the room was excellent value, comfortable (especially the bed) and the staff surprisingly friendly and helpful. Really great service especially in the restaurant. Thank you!

Dear RussFromWimbledon, Thank you for your feedback and it's great to hear that you enjoyed your stay with us. I will pass on your comments and we do hope to welcome you back in the future Kind regards

Nice hotel, good location - hyvä hotelli

Catatan Tripadvisor 3.0/5

rampe1975 Business - 12/02/2020 Ulasan TripAdvisor tersertifikasi

rooms start to be little old, otherwise great location and good service. Service was generally very good, but 3stars as restaurant waitress flop really good... she just had 10min conversation with friends in the table meanwhilie we wait "I come back shortly" Reception staff was 5start and bar too.

Dear rampe1975, Thank you for your feedback and it's good to hear that you enjoyed your stay overall. I will pass on your feedback to the team and we hope to welcome you back in the future Kind Regards Wes

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