페어몬트 리조트 및 스파 블루 마운틴스, 엠갤러리 4성

고객 평점 (ALL 평가) 4.2/5 5,056 리뷰

페어몬트 리조트 및 스파 블루 마운틴스, 엠갤러리 - Image 1
페어몬트 리조트 및 스파 블루 마운틴스, 엠갤러리 - Image 2
페어몬트 리조트 및 스파 블루 마운틴스, 엠갤러리 - Image 3
페어몬트 리조트 및 스파 블루 마운틴스, 엠갤러리 - Image 4

호텔설명

호텔 추가 정보

  • 가까이서 만나는 자연의 웅장함

  • 천국의 정원

  • 수상 경력에 빛나는 키즈존

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

숙박

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호텔 위치

페어몬트 리조트 및 스파 블루 마운틴스, 엠갤러리

1 Sublime Point Road
2780 류라
호주

GPS:-33.721863, 150.350239

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  5,056 리뷰

TripAdvisor 평가  4.0/5  3,403 리뷰

Review

트립어드바이저 평점 5.0/5

Monica F TripAdvisor 인증 리뷰

Absolutely wonderful Resort we stayed in a twin queen room. Many different features to explore in this Resort especially if you have kids and great location if you are into golf with Leura golf club being just across the road. As it was a Sunday there was only one restaurant open however it did have a good variety of choice and the meals were delicious and cocktails also went down very well. Will definitely be booking again.

Still my number 1 pick in the Blue Mountains!! SENSATIONAL!!

트립어드바이저 평점 5.0/5

AndrewMsing2013 비즈니스 - TripAdvisor 인증 리뷰

In a Word. AWESOME! We had a company offsite up there last week where we had people fly in from all over the world and I just wanted to say how thankful and appreciative we were of all the hard work the entire team put in during our stay. The entire resort facilities were immaculate. No request how big or small went unfulfilled. The team were always smiling, extremely proffessional and went the extra mile for us. We were extremely humbled that the resort manager, Charlie greeted us personally and checked in with us daily to ensure we were enjoying ourselves.  Our global CEO has already said he wants to hold our next offsite at Fairmont Leura and that he will be reccomending it to all of his peers.

A Great Get Together Space

트립어드바이저 평점 5.0/5

Lindajwil Friends getaway - TripAdvisor 인증 리뷰

Three couples went for 2 nights on a Luxury Escapes deal. The rooms were all with views and we had pre-dinner drinks and breakfast included. Staff were all helpful and polite and all in all, it made for a great social time together, using their extensive lounging areas.

Dear Lindajwil, Thank you so much for the amazing five star review. I am so glad that your group enjoyed your time with us and enjoyed the inclusions within your package. I am also so glad to see the team looked after you so well, hopefully this means we see you again in the near future. Kind Regards, Charlie Young General Manager

Disappointed

트립어드바이저 평점 1.0/5

neddya2021 TripAdvisor 인증 리뷰

We came purposely early, not to check in but to ensure we got the room we wanted. Upon approaching Hailey there was no smile or anything inviting to stay in your hotel. After my wife was discussing with Hailey our options she seemed very adamant not to be helpful and she was very difficult to deal with as the conversation was happening. Both my wife and I looked at each other and were thinking what have we done to upset someone so much as they don’t want to be flexible or helpful towards our stay and we literally just walked in and got this attitude like a brick wall! I then asked her to speak to a manager of which she fired back with a smirk I’m the manager. After 5 minutes of trying to get her to see the sense in what she was saying she finally gave us the room we initially requested! At this point my wife and I just wanted to go so we can enjoy our day and was told we will get a phone call .. It was my wife’s 40th birthday and our 18th wedding anniversary, we have two teenage boys and it’s extremely hard to find space in our life’s and our boys soccer schedule to enjoy a getaway! We were personally upset about the whole situation especially as we had done absolutely nothing wrong from the get go and that Hailey being a ‘manager’ meant she could and say whatever she wanted and we couldn’t do nothing about it!! Writing this has brought back some anger and anxiety towards the situation and I’m sorry if it’s blunt but it’s what happened and I wish it didn’t!

Dear Neddya2021, Thank you for taking the time to share your experience with us. I sincerely apologize for the negative encounter you had during your recent stay, especially on such a special occasion. I am very sorry to hear about the interaction you had with our team at the front desk. This is certainly not the level of service we strive to provide our guests. Our goal is to ensure every guest feels welcomed and valued, and it is clear we fell short of that during your visit. Having spoken with the team member in question, I am confident that no ill intent was intended, and we will work closely with the team member to ensure all future interactions do not result in this type of feedback. I understand how important it is for you to have a pleasant and relaxing experience, especially given the challenges of finding time for a family getaway amidst your busy schedules. Please accept my sincere apologies for any inconvenience and distress caused by this situation. Once again, I am deeply sorry for your experience and thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve. Kind Regards, Charlie Young General Manager

Massive disappointment

트립어드바이저 평점 1.0/5

NARDIA K TripAdvisor 인증 리뷰

What a dump! This place is old, unloved and in poor condition. Bathrooms are mouldy and the food is just disgusting. One redeeming feature are the staff who are extremely helpful. Would not recommend this property. No doubt they’ll delete this review.

Dear nardiak2024, Thank you for taking the time to send through your review. I apologise that this was not an ideal stay for you. I would like the opportunity to discuss this further with you, if you can reach out to me at charlie.young@fairmontresort.com.au. Kind Regards, Charlie Young General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,384 리뷰 8.2/10 위치
  • 2,655 리뷰 6.3/10 객실
  • 2,861 리뷰 7.8/10 서비스
  • 25 리뷰 6/10 인터넷 가격
  • 1,595 리뷰 5.4/10 레스토랑
  • 811 리뷰 4.2/10 청결도
  • 708 리뷰 6.9/10 조식
  • 618 리뷰 5.2/10 가격 대비 가치

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