Fairmont Resort Blue Mountains - Collezione MGallery 4 stelle

Giudizio clienti (Valutazione ALL) 4.1/5 4.992 recensioni

Fairmont Resort Blue Mountains - Collezione MGallery - Image 1
Fairmont Resort Blue Mountains - Collezione MGallery - Image 2
Fairmont Resort Blue Mountains - Collezione MGallery - Image 3
Fairmont Resort Blue Mountains - Collezione MGallery - Image 4

Descrizione

I plus dell'hotel

  • Lo splendore della natura fuori dall'uscio

  • Il pluripremiato Ubika Day spa & Wellness Centre nella tranquillità delle Blue Mountains

  • Premiata KidsZone

  • Adiacente allo storico campo da golf Leura

  • 23 flexible conference and event spaces

Le nostre sistemazioni

Prenota questo hotel

Posizione dell'hotel

Fairmont Resort Blue Mountains - Collezione MGallery

1 Sublime Point Road
2780 LEURA
Australia

Coordinate GPS:-33.721863, 150.350239

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Gli animali sono i benvenuti
  • Navetta
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.1/5  4.992 recensioni

Giudizio TripAdvisor  3.9/5  3.452 recensioni

Double Downgrade

Punteggio Tripadvisor 1.0/5

KT M In famiglia - Recensione certificata TripAdvisor

Dear KT M, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience at Fairmont Resort Blue Mountains and the impact it had on your stay. Please know that we take your concerns very seriously. Upon reviewing the situation, we understand that there was an initial miscommunication regarding your room allocation. However, our team on the day took immediate action to rectify this by arranging for you to be moved back to the correct room category as per your original booking. That said, we deeply regret the inconvenience and frustration this caused, especially during a time meant for relaxation with your family. We are currently investigating the matter further to understand how this occurred and to ensure it does not happen again. To assist us in our review, we would greatly appreciate it if you could provide more details directly to me at ken.tran@fairmontresort.com.au. Your insights will help us improve our processes and better serve our guests in the future. We hope to have the opportunity to welcome you back and provide the experience you rightfully expected. Warm regards,

Discrimination at its best

Punteggio Tripadvisor 1.0/5

Marc S Recensione certificata TripAdvisor

Poor Form - destroyed my 50th birthday family dinner

Punteggio Tripadvisor 1.0/5

Curiosity39664 Recensione certificata TripAdvisor

Dear Brad Sargent, Thank you for sharing your detailed feedback regarding your recent stay at the Fairmont Resort Blue Mountains. We deeply regret that your experience did not meet your expectations, especially during such a significant occasion as your 50th birthday. Firstly, we sincerely apologize for the inconvenience caused by the closure of Embers Restaurant and the lack of communication regarding this matter. We understand how important this celebration was for you and your family, and we are truly sorry for the distress and inconvenience this caused. We will review our communication processes to ensure that such situations are handled with greater care and empathy in the future. We also apologize for the lack of empathy and professionalism you experienced from our reception staff. Your feedback highlights areas where we need to improve, and we will address these issues with our team to ensure that all guests receive the warm and attentive service they deserve. Regarding the facilities for children, we are sorry to hear that many of them were not available during your stay. We understand how disappointing this must have been for your children and will work on improving the availability and condition of our amenities. Your comments about the slide, bumper boats, horse stable, and adventure playground will be taken into consideration as we plan future upgrades and maintenance. We are pleased to hear that you found the rooms clean, tidy, and spacious, and that you enjoyed the indoor and outdoor pools and games room. We appreciate your positive feedback on these aspects of your stay. Once again, we apologize for the shortcomings you experienced and the impact they had on your special celebration. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Sincerely, Ken Tran Front Office Manager Fairmont Resort Blue Mountains

Deeply Disappointing Stay at the Fairmont Blue Mountains

Punteggio Tripadvisor 1.0/5

Tottydownunder In coppia - Recensione certificata TripAdvisor

Dear Tottydownunder, Thank you for taking the time to share your feedback regarding your recent stay at the Fairmont Resort Blue Mountains. We deeply regret that your experience did not meet your expectations and fell short of the standards we strive to uphold. Firstly, we sincerely apologize for the lack of warmth and professionalism you encountered upon arrival. Your loyalty as an Accor Gold member is highly valued, and it is disappointing to hear that this was not acknowledged appropriately. We will address this with our reception team to ensure that all guests receive the recognition and hospitality they deserve. We are also sorry to hear about the chaotic atmosphere in the reception area and the delays you experienced at check-in. Althought guaranteed check-in is 3PM, however we understand how frustrating this must have been and will review our check-in procedures to improve efficiency and guest comfort. Regarding the noise disturbances and the condition of your room, we apologize for the inconvenience caused. We are currently in the process of planning upgrades to our facilities to enhance the comfort and experience of our guests. Your comments about the furnishings and soundproofing will be taken into consideration as we move forward with these improvements. We are pleased to hear that you found some moments of respite at the golf club and whisky bar, but we regret that these were not enough to salvage your overall experience. Your feedback about the overall atmosphere and service levels is invaluable, and we will use it to make necessary changes. Lastly, we apologize for the lack of acknowledgment of your feedback upon checkout. This is not reflective of the service we aim to provide, and we will ensure that our team is better trained to handle guest feedback with the attention and respect it deserves. Thank you once again for your detailed feedback. We hope to have the opportunity to welcome you back in the future and provide you with the premium experience you expect and deserve. Sincerely, Ken Tran Front Office Manager Fairmont Resort Blue Mountains

3 * Fsmilienhotel - kein Luxus Fsirmont

Punteggio Tripadvisor 2.0/5

MS360 In famiglia - Recensione certificata TripAdvisor

In collaborazione con TripAdvisor

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