索菲特马拉博斯珀珀高尔夫球场酒店 5 星

客户意见评级 (ALL 评级) 4.2/5 47 评论

保证最优惠房价
索菲特马拉博斯珀珀高尔夫球场酒店 - Image 1
索菲特马拉博斯珀珀高尔夫球场酒店 - Image 2
索菲特马拉博斯珀珀高尔夫球场酒店 - Image 3
索菲特马拉博斯珀珀高尔夫球场酒店 - Image 4
Zona Sipopo, P.O. Box 209, 00209 马拉博, 赤道几内亚

描述

酒店其他优惠

  • Close to the Sipopo Conference Center.

  • Hotel with private beach

  • Best buffet barbecue in town

  • The only one 18 holes golf course in Malabo

  • Best location for open air wedding ceremony

我们的客房

酒店位置

索菲特马拉博斯珀珀高尔夫球场酒店

Zona Sipopo, P.O. Box 209
00209 马拉博
赤道几内亚

GPS:3.762222, 8.898889

电话
传真 +240 240350091011

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  47 评论

TripAdvisor 评级  4.5/5  595 评论

Appreciation

Tripadvisor 评级 5.0/5

Nicky W 经 TripAdvisor 认证的评论

I have been coming here for several years. The only thing to improve on is the internet connection (wifi) in the rooms. besides the staffs are extremely wonderful, we have Valeriana in the Restaurant Maria, Jordi and other at the Front Desk under the supervision of Mr Elpidio. It is always a pleasure to come so far and feel at home

Best Buffet in Malabo!!

Tripadvisor 评级 5.0/5

TamimAlyassin 家庭住宿 - 经 TripAdvisor 认证的评论

The Sunday Buffet as usual was perfect!! Great salad choices, sea food, a wide variety of different cuisines and finishing with delicious sorts of dessert. Great staff as usual, special thanks to Esperanza at the restaurant reception!!!

Dear Tamim, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel Sofitel Malabo Sipo Le Golf and are delighted to read that we were able to match your expectations. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely Eric Houot General Manager Sofitel Malabo Sipopo Le Golf

A great, comfortable stay.

Tripadvisor 评级 5.0/5

Reiss C 经 TripAdvisor 认证的评论

The hotel is very comfortable and has everything that you need for a prolonged stay. The rooms are great with comfortable beds. Mariano in the restaurant, Jordi at the front desk, Francis and the laundry team, and Juan Felix and Juan Carlos behind the bar are very good at their jobs and do their best to help you feel at home.

Dear, Thank you for reviewing your recent stay in our hotel Sofitel Malao Sipopo Le Golf. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Eric Houot General Manager Sofitel Malabo Sipopo Le Golf

Poor Maintenance and Lack of Customer Service

Tripadvisor 评级 2.0/5

Chad E 经 TripAdvisor 认证的评论

I travel a lot for work and was booked here for two weeks. I didn't enjoy the stay. The hotel is severely moisture damaged. The dining area has a leak in the ceiling which is not from the rain but from the 2nd floor, possibly from the above room's bathroom. The shower in the room that I stayed in would allow water to get onto the floor due to no water seals along the shower door and wall causing black mold to grow. The elevator needs maintenance. The elevator door sensors don't allow the doors to close on the 1st, 2nd, 3rd or 4th try. You end up getting frustrated with wanting to use the elevator and wish that you took the stairs as it probably would be quicker. When you walk by the reception's desk, the front doors open when really it should open when you're 3 feet away, not 20 feet away and this also allows the birds to fly in. Which, in itself, is a health hazard. The internet barely works or doesn't work at all. How are you supposed to get any work done when you're on a business trip. Supposedly this is controlled by the government but wouldn't you want the Wi-Fi to work at places of business? The wallpaper on the walls are pealing from the humidity. It's best to remove it and paint the walls. The breakfast is cold everyday. Pans of food sit on the warmers that are not turned on until 30-60 minutes after the food is brought out. The food is expensive. A very nice spread of a buffet for Sundays 1pm-4pm but costs 28,000 CFA ($45) with no drink included. Look at 3,000 CFA ($5) for a diet Coke that should cost 500 CFA ($0.80). One of the staff members at the front desk doesn't even acknowledge you as you tell them good morning when their job is customer service and should make you feel welcome. Most of the staff members are so caught up into their phones that they lack customer service (especially the one noted). I hope he enjoys his Facebook, YouTube, or TikTok because he should stay home for all the time if it's that important. If this was a vacation trip, I would not stay here. Maybe the hotel needs an unannounced trip to see how things really are here.

Dear Chade, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Eric Houot General Manager Sofitel Malabo Sipopo Le Golf

Excellent

Tripadvisor 评级 5.0/5

Julia S 经 TripAdvisor 认证的评论

I just came back from a beautiful massage hour! Consuelo my therapist was really amazing! Her massage was so relaxing and energizing the same time. Great service! I enjoyed it to the fullest! Best Massage I had so far! Thank you Thank you Thank you Consuelo! :)

Dear Julias, Thank you for reviewing your recent stay in our hotel Sofitel Malabo Sipopo Le Golf. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. we are very happy to read that you enjoyed your massage with Consuelo.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely, Eric Houot General Manager Sofitel Malabo Sipopo Le Golf

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 18 评论 9/10 位置
  • 31 评论 7.7/10 房间
  • 41 评论 8.2/10 服务
  • 9 评论 6.2/10 上网
  • 22 评论 6.2/10 设施
  • 19 评论 8.8/10 氛围
  • 16 评论 8.5/10 舒适度
  • 16 评论 6.4/10 清洁度

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