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索菲特马拉博斯珀珀高尔夫球场酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 971 评论

安心悦界(ALLSAFE)认可酒店

索菲特马拉博斯珀珀高尔夫球场酒店
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+ 20 服务

酒店其他优惠

  • Close to the Sipopo Conference Center.

  • Hotel with private beach

  • Best buffet barbecue in town

  • The only one 18 holes golf course in Malabo

  • Best location for open air wedding ceremony

酒店位置

索菲特马拉博斯珀珀高尔夫球场酒店

Zona Sipopo
P.O. Box 209
00209 马拉博
赤道几内亚

电话: +240240350091010

传真: (+240)240350091011

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • 乘飞机

    MALABO INTL AIRPORT 达到 25公里 / 15.54 英里 - 班车服务 免费

GPS :3.762222, 8.898889

酒店服务

酒店及周边服务

办理登记入住手续 - 从 办理退房手续

概要

  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
餐饮服务
  • 3 餐厅
  • 3 酒吧
  • 早餐
    • 自助餐
  • 客房服务
    • 冷餐
    • 热菜
会议/活动
  • 8 会议室
无障碍环境
  • 可供轮椅出入的酒店
酒店服务和设施
  • 酒店信息
    • 200 间客房
    • 5 间残疾人士客房
    • 0 间家庭客房
    • 10 间相通客房
    • 160 间禁烟客房
    • 7 多个楼层
  • 酒店使用的语言
    • 英语
    • 西班牙语
    • 法语
  • 洗衣/代客泊车服务
    • 干洗/熨衣
  • 无限网络
    • 高速传输线 额外收费
    • 公共区域提供无线网络
    • 酒店提供无线网络
  • 空调
    • 空调
  • 针对行动不便人士提供的设施
  • 入住/退房设施
    • 快捷退房
    • 快捷入住
  • 行李员
    • 行李员
  • 接待处提供保险箱
    • 接待处提供保险箱
入住酒店
  • 穿梭巴士
    • SSG
    • MALABO INTL AIRPORT
  • Hotel Parking
    • 酒店内
    • 250 多个停车位
    • 私人
护理
  • Horacio
    • 外部
    • 酒店内
  • So Spa
    • 酒店内
    • 按摩
    • 桑拿房
精品店/购物
  • 画廊

我们的客房

索菲特马拉博斯珀珀高尔夫球场酒店提供 200 间宽敞的客房,其中有 10 间套房。客房构思独具匠心,所有房间均可观赏海景以及郁郁葱葱的海岛或高尔夫球场风光,同时又是商旅或休闲住宿的宁静港湾。

您的会议和活动

我们的会议室

  • 会议室数量:5

  • 最大面积:311 平方米

  • 最大容量:270 个人

  • 最大宴会容量:280 个人

了解更多信息

索菲特马拉博斯珀珀高尔夫球场酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.6/5

971 评论

TripAdvisor 评级 5.0/5

534 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Should be more competent as a 5* Hotel - nearly a good hotel....

Tripadvisor 评级 3.0/5

misterg308 09/03/2020 经 TripAdvisor 认证的评论

Stayed in January 2020 for 3 days. Pool good, room ok, restaurant service has strange rules about where you could eat and not all restaurants were available. Staff try to be helpful. For an Accor hotel the systems are very poor - check out took a very long time as they couldn't find the credit card machine, the machine would then not print receipts, and most importantly the booking confirmation on the Sofitel system said credit card payment had been taken and there was nothing to pay, but then later they find the system did not take payment. This creates much confusion and aggravation when they look for payment once you get home! One would expect much more competence from an Accor hotel. So a good hotel, let down by unexpectedly poor systems. Double check their paperwork!

We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Sofitel Malabo Sipopo le Golf hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks.

Beautiful hotel & property

Tripadvisor 评级 5.0/5

klfarnsworth Business - 11/12/2019 经 TripAdvisor 认证的评论

Very friendly and professional staff. Hotel was beyond expectations. Hosted a company golf tournament and pool side dinner. All expectations were exceeded. I will certainly be coming back in the future.

Again we thank you for this wonderful review, it has been a pleasure for us to welcome you and we look forward to serving you again soon

Malabo Sofitel

Tripadvisor 评级 4.0/5

DayTrip61410419315 Business - 23/06/2019 经 TripAdvisor 认证的评论

Great stay apart from the last night when about 1am someone came into the room, having been given a key that opened my room door. He excused himself and left but it is worrying from a security point of view that it could have happened.

Thank you for sharing a review of Sofitel Malabo Sipopo le Golf. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention See you soon

Pay close attention to the invoice. Teach some manners to your staff...

Tripadvisor 评级 3.0/5

anyini Family - 14/09/2015 经 TripAdvisor 认证的评论

This is a very nice hotel, however the staff needs a serious customer service training, starting by the staff in the reception. They are not courteous at all, and somewhat clueless about their duties. The morning I was checking out, I had an 0800 flight, thus by 0550 I came to the reception to check out. There was nobody to take care of me, after couple of minutes a sleepy guy came to process my check out. While checking my invoice, I noticed a charge of a meal for 107.00 CFAs (that is over $200.00 usd) meal. I requested the invoice to be revised and to show me all the receipts of the meals I have signed for. It took him over 10 mins to get the receipts. Another gentleman came in trying to explain to me why that was my charge, without evidence. Finally they verified that charge didn’t belong to me, and issued a new invoice that to this date I am still not cleared on what I was charged for. When I try to pay with the rewards hotel voucher, they refused to receive them, claiming I can’t use the vouchers there. It was already 0620 and I had a 30 minute ride to the airport. At this point, I had no time to enter a discussion with these gentlemen to accept my vouchers, nor to get a clearer explanation of the total charges, otherwise I would have missed my flight. In the bar, someone named Robert I believe, I wrote down in the receipt a tip of 4 usd, to what he said, “you have to give me this in cash because the hotel is not going to give me anything”. I was disgusted by that comment, and reluctantly gave him the tip in cash. The following morning, my dad and I had a coffee and some pastries. He brought the invoice and I gave him 20,000 cfa (around 40 usd.) the bill was something like 12,000…he said you have to sign, which I did. After 5 minutes, I noticed he started to take care of other customers and I was still waiting for my change. When I asked for it he said..”oooh, I thought it was a tip!! “ HELLO???!!! A 40.00 USD TIP FOR A 20 SOME USD COFFEE AND PASTRIES???, you must be kidding me!!! and yes….this is the same guy who asked me the day before for a tip in cash. I don’t think I will stay there again.

Dear Anyini, First of all let me express my sincere apologies for all the unpleasant moments that happened during your stay, on my behalf and on my team. All management team from Sofitel Sipopo Le Golf, works daily to train all the ambassadors of the hotel, in art de vivre and French recevoir offering a cousu main service that goes beyond the expectations of all our guests. I deeply regret the misunderstanding suffered while staying at the hotel bar and upon check out in your departure. I can assure you that the service offered to you is not the usual service we give to each and every one of our guests. I supposed you have seen the high numbers of excellent comments on tripadvisor and that is maybe why you chose Sofitel Sipopo. Now, after carrying out investigations, would not be the slightest doubt about the lack of professionalism of my ambassadors. As you said you have been extra charged for no reason and this amount will be definitely returned to you. I hope anyway you enjoy the rest of your stay. It is just a pity you did not ask for the duty manager who would have solved immediately your problem without allowing you to leave the hotel with a bitter taste. Obviously you are saying that you would not come back anymore to the hotel nevertheless let me offer you my email address and ask you to come back to experience another week-end: H8212-GM@sofitel.com. The service you experience is unacceptable and I invite you to be my guest another week-end and I am sure you will post another tripadvisor review in line with the other 270 reviews as “Excellent”. Again thank you for telling us exactly what happened, it is the only way for us to improve. Again, accept my sincere apologies. I remain at your disposal. With my best regards Sylvain Chauvet General Manager

Great View n peacefull

Tripadvisor 评级 4.0/5

Roca386 Solo travel - 19/06/2013 经 TripAdvisor 认证的评论

nice luxury hotel, just base in the middle of no were land, great view, the beach the place can be great for a short term visit, if you plan to stay longer you'll get bore out of your mind. i stayed on a weekend when there were not activity going on. but am sure there's a lot event happening there every now n then

Dear Roca, Thank you for your comment. That's true that it was quite during your week-end that was not the case the week end after :-) We hope to welcome you again soon for a relaxing time. Best regards Sylvain chauvet General Manager

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