张家界京武铂尔曼酒店 5 星

硬件有点旧，需要提升。其他都不错

整体不错 就是房间内有小昆虫 早饭秩序有待加强

Don't judge hotel by its general international image and the picture in the social media hahahahah, at least that what i learnt from this china's national holiday trip in zhangjiajie. I did really have a great expectation when i booked it in Accor ALL app. Unfortunately, it was not a good experience in reality This hotel is really looks old and honestly it looks like regional government owned manage hotel rather than a pullman. Their breakfast area is a chinese restaurant which not provide too many small table so if i dont go there early in the morning i need to share my breakfast session with strangers (who i don't even understand their language). As other chinese hotel, their officer can not speak english well. I actually already get used to it. The thing is i see 1/2 foreign look officer there but neither of them take initiative to at least greet the unchinese speaking guest like me. The worst things are: 1. i order a deluxe executive room with lounge access for my stay, but it turns out the lounge access is just a soft drink / soda drink in their open lobby lounge. So dont bother to buy their lounge access package next time 2. there is no recognition from the hotel that I am platinum member of ALL Accor 3. I have reported a problem with my air conditioner in the morning which only can produce a warm air rather than cold air which make our room feel more like sauna than a bedroom. The think is they dont report to me at all whether they already check it or not until i ask them again in the late afternoon after i arribe from my trip (because i still feel my bedroom feels like sauna). Finally they told me that the cool air conditioner already turn into a warmer (Which i'm okay if they told me clearly before) and ask me to open my window so that my room can be cool down. I definitely will not choose this hotel again if I go to zhangjiajie again in near future.

酒店很气派，离景区很近很方便，价格也很合适，所以对我们，的旅行安排非常适合。早餐很不错，游泳池我很喜欢，水质清澈，虽然温度有点低，对于长期游泳的我来说非常喜欢。晚上来一个人游，一群人在观摩。酒店的房间也很宽。要特别感谢一下大堂礼宾的George。本来我们对景区的行程不太清楚，他询问了我们的时间，然后非常有耐心的帮我们制定行程，并推荐了重点景点。这让我们一下豁然开朗，对接下来的旅行有了很清晰的认识。这也让我们在路上帮助遇到了一位外国的朋友，他跟着我们的计划一起玩了2天，让我们一起度过了一段美好的时光。

在酒店渡过了一个愉快的周末。特别感谢酒店工作人员Anne全程给予的帮助。