张家界京武铂尔曼酒店 5 星

挺好的酒店，位置好，服务好。房间稍微老了一点，但维护的还不错。早餐可以改进

硬件有点旧，需要提升。其他都不错

整体不错 就是房间内有小昆虫 早饭秩序有待加强

Don't judge hotel by its general international image and the picture in the social media hahahahah, at least that what i learnt from this china's national holiday trip in zhangjiajie. I did really have a great expectation when i booked it in Accor ALL app. Unfortunately, it was not a good experience in reality This hotel is really looks old and honestly it looks like regional government owned manage hotel rather than a pullman. Their breakfast area is a chinese restaurant which not provide too many small table so if i dont go there early in the morning i need to share my breakfast session with strangers (who i don't even understand their language). As other chinese hotel, their officer can not speak english well. I actually already get used to it. The thing is i see 1/2 foreign look officer there but neither of them take initiative to at least greet the unchinese speaking guest like me. The worst things are: 1. i order a deluxe executive room with lounge access for my stay, but it turns out the lounge access is just a soft drink / soda drink in their open lobby lounge. So dont bother to buy their lounge access package next time 2. there is no recognition from the hotel that I am platinum member of ALL Accor 3. I have reported a problem with my air conditioner in the morning which only can produce a warm air rather than cold air which make our room feel more like sauna than a bedroom. The think is they dont report to me at all whether they already check it or not until i ask them again in the late afternoon after i arribe from my trip (because i still feel my bedroom feels like sauna). Finally they told me that the cool air conditioner already turn into a warmer (Which i'm okay if they told me clearly before) and ask me to open my window so that my room can be cool down. I definitely will not choose this hotel again if I go to zhangjiajie again in near future.

酒店很气派，离景区很近很方便，价格也很合适，所以对我们，的旅行安排非常适合。早餐很不错，游泳池我很喜欢，水质清澈，虽然温度有点低，对于长期游泳的我来说非常喜欢。晚上来一个人游，一群人在观摩。酒店的房间也很宽。要特别感谢一下大堂礼宾的George。本来我们对景区的行程不太清楚，他询问了我们的时间，然后非常有耐心的帮我们制定行程，并推荐了重点景点。这让我们一下豁然开朗，对接下来的旅行有了很清晰的认识。这也让我们在路上帮助遇到了一位外国的朋友，他跟着我们的计划一起玩了2天，让我们一起度过了一段美好的时光。

在酒店渡过了一个愉快的周末。特别感谢酒店工作人员Anne全程给予的帮助。

大床房名不符实；双床拼起来的大床间！ 因行程有变；多预定一天的房间需退，酒店与携程方互相推诿，1周都没有答复 总之感官极差！ 以后不会选择铂尔曼了

客房服务尽心尽力，有要求都会满足

环境不错，交通方便

前台接待热情，住宿条件舒适，合理要求能及时满足

感觉还是很棒的，小姐姐很贴心，服务态度一级棒，房间干净卫生，家人相当满意。

非常棒

Pros: - Staff were all very courteous from the driver who picked us up, check in staff, cleaning ladies, restaurant waiters, chef, etc even if they speak limited English or no English at all. - Rooms are nice and clean. - Location is very close to Zhangjianie National Park. Cons: - Please install safety locks in room 3652 like a chain bar guard, swing bar door guards that cannot be accessible from outside. I am always worried that anybody with an access card can just go into our room anytime. I think there was one installed before and was removed because there were some markings on the door. - please install bidet in your toilets too.

Located close to the park and that was a great advantage as we travelled there during Golden Week.Room was big and clean.Ate at restaurant a couple of times and staff were helpful as we did not speak Mandarin.Biggest annoyance is that the hotel still allow smoking within the hotel especially near the pool where we could see ashtrays and cigarette butts. At times the elevator smelled of cigarette smoke. Accor need to rectify this issue !

The Pullman Zhangjiajie is great potential and perfect location for visiting the main attractions.The rooms are sizable and well equipped, Gim is outdated, hotel club is closed, spa is below expectation. Hotel restaurants are good and recommended.Hotel staff are very friendly and helpful which make a great difference Management is very supportive.