张家界京武铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.3/5 98 评论

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高云路188号, 武陵源区，张家界市, 湖南省，中国, 427400 张家界, 中国

描述

酒店其他优惠

  • 地处优质生态环境，环抱自然美景

  • 步行 10 分钟即可到达张家界国家森林公园，驱车 25 分钟即可到达张家界大峡谷玻璃桥。

  • 张家界地区第一家国际品牌五星级酒店

  • 毗邻魅力湘西文化广场

  • 距离省会长沙乘坐高铁仅2.5小时。

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酒店位置

张家界京武铂尔曼酒店

高云路188号, 武陵源区，张家界市, 湖南省，中国
427400 张家界
中国

GPS:29.346644, 110.546386

电话
传真 +86 744 566 6168

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  98 评论

TripAdvisor 评级  4.6/5  1,789 评论

Best location & advice during our stay at Zhangjiajie

Tripadvisor 评级 5.0/5

YMC6 经 TripAdvisor 认证的评论

I could plan the sights for Changsha, Fenghuang & Furong Town but planning for Zhangjiajie was a huge challenge, somewhat confusing, no matter how many YouTube videos you watch on the sights, the tickets to buy etc. for a FIT. Guests at Pullman are very fortunate to have Mr Zhu from the tour desk who gave us a clear overview of ZJJ and of how we should spend our days. Mr Zhu identified the important sights to visit and in which order to visit them. You will need minimally 4-5 days at this beautiful part of China. He also booked entrance tickets & show tickets for us, saving us queuing time. He recommended sights based on our fitness and we were seniors > 65yrs old. When we had difficulty getting a Didi ride back from the Fairy Fox show to the hotel, we just gave him a call and he was able to arrange a last minute ride back from the Fairy Fox show . We are much appreciated to Mr Zhu for his enthusiasm in providing the best service to us and all guests staying at the Pullman Zhangjiajie.

Dear guest, Thank you for choosing to stay at the Pullman Zhangjiajie and for sharing your wonderful experience. As the only international five-star hotel in Zhangjiajie, we not only have a convenient location and complete facilities, but also have the helpful service. We are delighted to know that you had a great stay with us and appreciated our helpful service. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Not Ideal for non-Chinese Tourists

Tripadvisor 评级 3.0/5

Leyson S 经 TripAdvisor 认证的评论

For a 5-star hotel with an International brand located in a global tourist destination, it was shocking that there was only 1 hotel employee in the entire establishment who can speak English. Not even the front desk, Concierge or employees at the bar were able to speak English. It was such a hard time communicating with people at this hotel. I understand that there is a language barrier visiting China but I honestly thought choosing a 5 star hotel that markets itself as an international brand would help bridge that gap. I was mistaken. Anyway, the hotel room is plagued with bugs. The breakfast area is always chaotic with too many people everytime. Food is okay but repetitive everyday. The only good thing about this hotel is its location as it is just nearby the east gate of the Zhangjiajie National Forest Park.

Dear guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience.

Scenery is breathtaking. The food choices can be daring!

Tripadvisor 评级 4.0/5

sonnyadaguam 经 TripAdvisor 认证的评论

A fantastic place to visit and see the natural beauty of the mountains and forestry China has to offer. The air is clean and the people friendly. The food does take getting used to 😁

Dear guest, Thank you for taking the time to share your feedback from your recent stay with us.It is delighted for the whole team and I to hear that you enjoyed the stay at Pullman Zhangjiajie as well as appreciating our location.Do please feel free to let us know if we can be of any assistance to make your next stay even better. Wish you safe travel and stay well.

Great tourist manager, great location, bad breakfast

Tripadvisor 评级 4.0/5

evak150 经 TripAdvisor 认证的评论

Overall experience was good. The best part was the tourist manager, who was extremely helpful, friendly with a great approach. Recommended the best routes, was supportive all the way. The location of the hotel is also great, very near to East Gate of the Forest park as well as the city center with all the shops and cafes. All in all the staff was quite helpful. The rooms could have been a bit cleaner and the breakfast was honestly not the best. I ended up ordering breakfast from another restaurant (also located in the hotel) and paying extra just to have some decent food.

Dear guest, Thank you for taking the time to share your feedback. I am happy to know that you appreciated our convenient location and hotel service, especially the service of the tourist manager. I am sorry to know that the quality of the breakfast did not meet your expectation. We have share the feedback to the restaurant department,they will try their best to improve our breakfast quality . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Travelling in Zhangjiajie

Tripadvisor 评级 3.0/5

John L 经 TripAdvisor 认证的评论

I'm in Zhangjiajie on a trip, and the hotel I'm staying at the Pullman under the Accor — but honestly, the cleanliness really caught me off guard. The location is super convenient, right next to the scenic area entrance, no complaints there. But the room itself feels a bit outdated. The floor isn't clean at all… I even found hairs and sunflower seed shells on the old carpet. And under the lamp, there's this stain that looks like it's never coming off. Seriously, for an international hotel chain, I didn't expect it to be like this. The hotel staff are very nice and seemed very relaxed, especially Convierge Leo. I like them.

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其他网络用户评价我们的酒店

  • 509 评论 9.5/10 位置
  • 468 评论 7.5/10 房间
  • 569 评论 8.8/10 服务
  • 7 评论 8.5/10 上网
  • 328 评论 5.7/10 氛围
  • 326 评论 8/10 早餐
  • 239 评论 5.6/10 设施
  • 195 评论 8.3/10 舒适度

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