Dear Mr. P., Warm greetings from Novotel Phuket Kamala. Thank you very much for choosing us once again as a part of your holiday. We truly value your continued trust and loyalty, and we appreciate the time you’ve taken to share your detailed feedback. While we are pleased to hear that you found our location convenient and our team kind and welcoming, we sincerely apologize from our hearts for the shortcomings you experienced during this recent visit. Please accept our deepest apologies for the issues regarding the breakfast quality, outdoor facilities, and the bar service experience. These are certainly not the standards we aim to provide, and we are very sorry that we did not meet your expectations this time. Your observations regarding the food items not being fresh, the condition of the sun loungers, the shower facilities, and the service at the bar have been taken seriously and shared with the concerned departments for immediate review and improvement. We are especially sorry to hear that the warmth and hospitality we strive to deliver fell short in some areas during your stay. Please be assured that we are committed to continuously improving both our service and facilities, and your valuable comments help us to do so. Once again, thank you for your feedback and for giving us the opportunity to improve. We hope to regain your confidence and have the chance to welcome you back for a more pleasant experience in the future. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager

Dear Ms. N., Warm greetings from Novotel Phuket Kamala. Thank you very much for choosing us as a part of your holiday and for taking the time to share your thoughtful feedback. We are delighted to know that you enjoyed your stay, especially the variety and quality of our breakfast, the cleanliness of the hotel, and the helpfulness of our team. It is also a pleasure to hear that you appreciated the beautiful sea view and our swimming pool. At the same time, we sincerely apologize from our hearts for any inconvenience caused by the limited availability of sun loungers in the morning and the pricing of food and beverages outside your package. Your comments are truly valuable, and we will carefully review them with our management team as we continue to improve the comfort and satisfaction of our guests. We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable and relaxing experience. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager

Dear Ms. Simona, Thank you very much for choosing Novotel Phuket Kamala as part of your recent holiday. We truly appreciate you taking the time to share your kind feedback with us. We are pleased to hear that you enjoyed our location, cleanliness, friendly service, and food. Your positive comments are greatly appreciated and will be shared with our team. At the same time, please allow us to offer our sincere and heartfelt apologies if the absence of Italian-speaking staff affected your experience. We understand how important it is to communicate comfortably during your stay, and we will take your valuable suggestion into consideration as we continuously strive to improve our guest services. Once again, thank you for staying with us. We hope to welcome you back in the future for another pleasant and enjoyable stay. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager

Dear Luca R., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Phonchanok Jinpon Digital Marketing & Communication Mgr.

Dear Mr. B., Thank you for taking the time to share your feedback regarding your recent stay with us. We truly value your loyalty over the years and are deeply sorry to hear that your latest visit did not meet your expectations. We understand your concerns about the hotel’s condition and pricing, and we sincerely apologize for falling short. Please rest assured that we are actively working on improvements to ensure our guests enjoy both the beautiful location and the exceptional service they deserve. We also regret that our communication regarding direct bookings did not provide the seamless experience you had hoped for. Building strong and meaningful relationships with our returning guests is a priority, and we are truly sorry for this missed opportunity. As a gesture of goodwill, I would like to offer you a room upgrade to an ocean-view room on your next visit to Phuket. Please feel free to contact me directly for reservation arrangements. We greatly appreciate your feedback and hope to have the chance to welcome you back, allowing us to deliver the experience you rightfully deserve. Warm regards, Pataraseth Pokinbenjarasamee (Yu) General Manager

Dear Mario C., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Phonchanok Jinpon Digital Marketing & Communication Mgr.

Dear Hong V., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Phonchaok Jinpon Digital Marketing & Communication Mgr.