丽江铂尔曼度假酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 103 评论

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束河古镇入口, 束河 - 古城区, 云南, 674100 丽江, 中国

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酒店位置

丽江铂尔曼度假酒店

束河古镇入口, 束河 - 古城区, 云南
674100 丽江
中国

GPS:26.911815, 100.217135

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传真 +86 888 530 0222

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从 办理登记入住手续 - 从 办理退房手续

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  103 评论

TripAdvisor 评级  5.0/5  1,438 评论

整体可以，细节欠缺

客户意见评级 3.5/5

Allen G. 朋友住宿 - 所有已确认评论

有一些问题，房间设施有些老旧和故障（门把手坏了，会客室的电视无法使用，卧室的木门无法锁上），还有一些标识不太清晰，比如卧室木门旁边的灯不能用总开关控制。还有一个问题是今天呼叫接驳车一直没有接通，不知道是什么原因

STAY AWAY! or regret

Tripadvisor 评级 1.0/5

Travel61232678240 经 TripAdvisor 认证的评论

This hotel takes the cake for the 1 star rating. Misleading room information, dirty place and totally 0 recognition for accor members Location - located 20mins away from the more popular Lijiang ancient town. I chose to stay here as I wanted the view of the famed Jade Dragon Snow Mountain. However was informed upon check in that there is no such view for twin bed rooms and there are only 8 rooms in total for that in which some have also been obstructed by growing trees. It has been 2 weeks since my stay and complaint and the room is still being advertised as so. Accor recognition - none, no welcome drinks, no upgrade as next level is villa. Had to chase for loyalty nights a few times too. Room - Dated and dirty. This hotel is in need of a renovation and am unsure how it is charging such premium pricing. Also found out that the bathtub had sand sediments while using it and did a blue light check after. It was totally not cleaned. Breakfast - Starts at 6.30am but maybe only half is ready. By 7.30am when we left, it was still not fully ready. Did a complain early next morning and when i returned that at night, nothing was done except a fruit platter as apology. The bathtub was still uncleaned as I can visibly see it. Texted them via wechat and they insisted that it was cleaned already. Took a photo and they send the housekeeping head over who agreed that it was uncleaned. The GM came over and offered us insincere compensations like upgrading us the next time we stay(really??) or transfer to the train station which only cost a few dollars and we rejected them. For the scam, non existent cleaning services and 0 service recovery, I would recommend people to reconsider staying. You can stay at the ancient city with better cleanliness, service and newer property for less than half the price. Did a complaint via Accor and didn't get a reply either.

An experience of back in ancient time.

Tripadvisor 评级 5.0/5

Travellover0773 家庭住宿 - 经 TripAdvisor 认证的评论

I arrived in the evening, just nice that it was the fire festival in Lijiang. The hotel has ongoing ceremony to show this tradition and I was thrilled to see it. Was lucky that I got upgraded to the villa as ALL member. The villa was huge and beautiful. Bed was extremely comfortable. There was a big tub available but I don’t get enough time to enjoy it. The most amazing thing about this hotel is you get to see the Jade Dragon Snow mountain. During my 3 days in Lijiang, so unfortunate that it was raining on the day that I supposed to follow tour to see the sunrise. But before I left, I was lucky to see the sunrise over the peak from the hotel. It is located near Shuhe, about 10mins walk from the hotel. The hotel surrounding is peaceful and picturesque. I totally enjoyed my stay and would like to thank the team for taking care of me.

位置不错，服务一般

客户意见评级 3.0/5

Sue 家庭住宿 - 所有已确认评论

我在云南玩了十多天，这家酒店是我体验最差的，所有的服务员都给我一种生无可恋的上班状态，我是白金卡，还买了雅高的卡，结果第一天入住就是不给我升级，就是说满房，但是我去飞猪官网预定分明是有空房的，然后就一直推销让我加几百块升级别墅，后来我投诉了官网以后，第二天就给我升级了，但是让我的体验感非常的不好，走廊老旧，墙壁漏水，不敢想象是铂尔曼的品质

Not usual Pullman standard.

Tripadvisor 评级 2.0/5

IreneSah Friends getaway - 经 TripAdvisor 认证的评论

Stayed in Pullman Dali and was happy with my choice. Hence having high expectations of Pullman Lijiang. Alas! Was greatly disappointed. Other than the beautiful surroundings and the view of snowy z, Yulong Xue Shan. Nothing is there to look forward to in this property. Check in was NOT a breeze. I would not go into details. But the staffs are not trained for a five star hotel. On check out day, 5.30am, one of the lady staff at the reception had azzwmessy hair. I then come to the conclusion that it is the management of Pullman Lijiang who is lacking. This is an old property. But old property can be charming too. But no, room is tired. Furniture old n not well maintained. The only blessing is that I paid for a deluxe room with view of the snowy mountains. My friends who couldn’t upgrade had a room facing the courtyard. So do yourselves a favour, if you disregard this review and still wish to stay here, get an upgrade. Or stay in their overpriced two bedrooms villa. Breakfast is simple. Lipton teabag was provided in a Pullman property. Was there any fresh juice? DoubleTree by Hilton, also in Lijiang, done a much much better job. Packed breakfast was two or three slices of plain bread, an apple and a yogurt. Well done Pullman Lijiang! If I have to find some good things to say about the hotel, then it will be the beautiful hotel grounds and surrounding. Maybe, just maybe, their focus is on guests staying in the villa. And yes, don’t be fooled by the location being near to the Ancient Town too. The most popular Ancient Town is far away from here. Shui He Ancient Town nearby was very quiet in the evening.

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其他网络用户评价我们的酒店

  • 1,613 评论 9.2/10 位置
  • 2,891 评论 8.6/10 房间
  • 3,241 评论 8.9/10 服务
  • 15 评论 3.2/10 上网
  • 634 评论 8.9/10 清洁度
  • 622 评论 7.8/10 早餐
  • 502 评论 8/10 性价比
  • 23 评论 1.7/10 游泳池

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。