グランド メルキュール アンバサダー 昌原（旧プルマン） 4 つ星

Rund down property (nothing like in the photographs) with very slow internet, so slow that if you are traveling on business then think twice, before choosing. To expensive for the low quality offered.

I know Accor is family friendly company so I prefer Accor when I go travel with my children. I stayed in Pullan in Kualalupur in January this year. It was very comfotable and free like home. I know Accor serves free stay and breakfast when their parents stay Acoor under the conditions of age under 12. But Changwon City 7 hotel is totally different and never family friendly. Even though I made a reservation through Accor official homepage when they gave supersale including breakfast for 2 adults and 1 child, Changwon city 7 charged me for my child's breakfast. Moreover they didn't let children swim in indoor swimming pool and charge extra money for a outdoor swimming pool. So I spent over 200,000 krw I had never expected. When I asked the crew of the hotel the reason they chrged me more unlike other Accor hotels, she answer me Changwon is not a real member of Accor. Is it possible that I made a reservation non-member hotel of Accor through the Accor official homepage? I was so upset and now I am seriously thinking about statying in Accor for coming travel next winter. Accor should adjust this situation and make customers feel free about that.

I am Platinum member of Accor group and I get to upgraded to executive room. However I am unable to access their lounge access for executive while my colleague got it with same price of room. The hotel room is quite clean and the location is good as it besides the mall. The air condition in room is not so bad and not cold for me. Hard to sleep well during my stay at that hotel. The service is average. I am a bit disappointed for the breakfast at there. This is because the breakfast choice at there is not much compare to other Pullman type of hotels.

Overall disappointed with this stay. The fitness centre was closed and despite specific request I was put next to lift shaft. Both of these issues do not mix with Long Haul Travel and jet lag. The Hotel is a fine hotel with a good location. Breakfast was good and staff were helpful.

my stay from 19 to 22 Apr 16 was laced with disappointment and disbelief. On the day of my checked in, I discovered that the safe in my deluxe King Size bedroom is not working. A check with the batteries and I found out the reason. The batteries were burnt out. The ironing board and iron was booked prior to my arrival and the email by the counter staff indicated that I will see it when i checked into the bedroom. However, this wasn't the case and I had to call housekeeping to ask for the items again. Another shocked followed ... there was nor airconditioning for all the rooms during this period i.e. late spring early summer. The sun was shining into the room and heated up the air within making it stuffy and uncomfortable. I had to open the window and make do with the traffic noise below in order to get a decent comfortable temparature within the room. The cleanliness was lass then ideal as I can find strands of hair at the basin top and layer of dust on some parts of the table. This was not what I expected of a 5 stars rating hotel.

Good points : - Very good location of the hotel near a park (perfect for a walk in a forest) and near a commercial center City7 - Very good services - Very good & confy rooms Improvements : - More Korean specialty in the menu and buffet - Bigger array of TV channels in the room

I made the grave mistake of booking a traditional room. To me, the traditional room would have had a mat on the floor with blankets. Instead, there was no mat, only a hardwood floor, blankets and a buckwheat pillow. It made for a long and terrible evening. When I asked to change rooms, the hotel was booked except for a suite. I took it. I was beautiful and just what I needed. The second two nights were so much better. And, they offer a breakfast in the morning. It was a very nice spread that includes Asian and Western offerings. Happy hour with heavy appetizers was offered in the evening with the suite, and it was also very nice. I will say our stay turned out to be very nice, but I would not say the hotel was 5 stars as compared to other international hotels, but it was very nice. (It is about a 20 minute/$25 cab ride from the Chinhae Naval Base.)

the room I had was not in good condition as supposed to be for a Pullman (naked wire on a light, desk light disassemble, desk chair torn, tap not properly set up in the wall, desk furniture badly scratched, bed too with also a clothes size sticker (does anybody do cleaning in that room?), parquet floor with lot of deep scratched,…). On top of that the heating system was supposed to not work properly and couldn't change the 27 deg... The swimming pool is chargeable, Impossible to get a fresh squeeze orange juice at breakfast in spite they had orange... To summarize, just don't go in that hotel

This is my fourth stay at this hotel over the years since it opened. It is the only international chain in Changwon. Room cleanliness needs to be improved, toilets have some smell. Front desk staff are helpful and polite. F & B prices in hotel expensive. Location next to a mall so great for food and shopping.

I have been coming to Changwon for many years and there were only two hotels that meet some international standard then came Pullman. I am in Changwon for business and this hotel meets most businessman needs, after many years, the hotel has gone through some renovations and some how the rooms are smaller than before.

I am a non-smoker and had requested non-smoking room. However, the room assigned got a smoking smell. I went back to the front desk immediately and asked to change. The receptionist obviously showed his unhappy attitude and told me the room should be non-smoking. It was very unpleasant experience. Next morning, I got an urgent issue to leave. They arranged a normal taxi. It is ok. However, the taxi ripped me off. I could not understand this. It seems they do not control the taxi they arrange.

The reception said no word during check in and check out. No one will guide you or help with the luggage after check in. As a platinum member, no room upgrade or access to the lounge. The reception says the lounge is not managed by the hotel.....

A very nice hotel but with some defects. Our bathroom was rather mouldy. Both rooms (as we asked to be moved as the first one smelt of cigaret smoke) smelt of cigaret smoke and both were apparently non-smoking rooms. Front reception need some serious lessons in 'friendliness' and how to great customers. On arrival not a word was spoken to me which was quite a shock and not what I expected at all. Nothing was said until the moment I was handed the room keys. Breakfast COULD have been wonderful as the restaurant really is gorgeous but sadly again it was the service that let it down. Poor, unfriendly service is the big downfall of this hotel. After I made it known to management that I'd been experiencing some serious problems this was addressed however it was too late by then. The icing on the cake was watching one of the chefs at breakfast sneeze all over the food in front of him. This was just horrifying! On the up side the beds were surprisingly very comfortable, the view over the city lovely, great array of options for breakfast and the location is really convenient being right next door to a shopping mall.

Overall the hotel is very good. I have visited a number of times during 2014. Service is good and facilities offered are very good. Finally, it was great to have breakfast in the newly renovated restaurant. Only, issue was a fee to access sauna & spa facilities on my last visit.

This is a very stylish Hotel, where each floor was designed by a different arquitect/interior designer. Unfortunately, they forgot that the hotel is frequented by business travellers that need a decent work space. Some of the rooms do not have a desk nor a chair (Korean style rooms), in other rooms it is not possible to sit in front of the desks, or - as in my case - you have to move furniture around. After the recent renovation, both the restaurant and the bar have become places where on wants to spend time, very cozy. Laundry service cannot be recommend.