How the hell can you offer such a poor experience to your customers ? You already got tons of negative feedbacks !!! Accor brand is badly damaged by such a bad experience. We even found excrement in the corridor in front of our room !!! And got food poisoning after diner

this is a Sofitel which have not a standard of SOFITEL but the service is making it back, good employees and very friendly made our stay nice and unforgettable from the reservation manager to the security

Very nice and friendly reservation procedure in perfect english (yasmin) Very petfriendly All staff have always a smile View over the Atlantic is amazing Big breakfast buffet with everything Speedy and efficient procedure by checkout. Normally you have always to wait too long but they are quick

We turned up here looking for somewhere better to stay than a riad we had booked in Essaouira. The staff were so helpful, showing us multiple room options, the spa and pools and then held a room for us whilst we returned to town to gather our belongings. In it’s hay day this hotel would have been amazing, it was in fact winning awards until 2017 but it’s been a while since any money has been reinvested in the property and then with COVID-19 closing it for a long time, the evidence of neglect is obvious. It’s such a shame. On the plus side the views over the pools,the golf course and dunes to the sea are fantastic,you can hear the waves break from your balcony. The beds are enormous and unbelievably comfortable. The food options at breakfast vast and fresh. But what really made our five night stay enjoyable we’re the staff. Each and everyone of them cared for us, helped us to find our way around, gave us good local knowledge and went above and beyond. Our water delivery during the evening included roses, our bedroom cleaner was happy during her tidy up, the friendly chap who delivered cases to the rooms and stood with us while taxis came, made us laugh even though we didn’t speak the same language and the front desk team were endless helpful, patient and kind. Well done Sofitel in picking fantastic people to work for you, look after them, they are the reason we would return.If we’re were thinking of which hotels to invest in, this is a stand out hotel, which deserves it.

The staff was kind, but I think the hotel need some refreshment regarding room's equipment ,specially mattresses it was not confortable at all, hope that for my next stay things will be better.. . but globally the stay was good