Pullman Оушенвью Санья Бэй Резорт & Спа 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.8/5 Отзывов: 149

Гарантия
лучшей цены
Pullman Оушенвью Санья Бэй Резорт & Спа - Image 1
Pullman Оушенвью Санья Бэй Резорт & Спа - Image 2
Pullman Оушенвью Санья Бэй Резорт & Спа - Image 3
Pullman Оушенвью Санья Бэй Резорт & Спа - Image 4
No 158 Sanya Bay Road, Hainan, 572000 САНЬЯ, Китай

Описание

Особенности отеля

  • Step outside and you're on the "sea walkway of coconut dream"

  • En-suite swimming pools and 8 unique villas

  • Celebrate in style in one of the largest ballrooms in Sanya

  • Незабываемый отдых и вкуснейшие напитки

Наши номера

Расположение отеля

Pullman Оушенвью Санья Бэй Резорт & Спа

No 158 Sanya Bay Road, Hainan
572000 САНЬЯ
Китай

GPS:18.270597, 109.485573

Телефон
Факс +86 898 8828 6655

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL  4.8/5  Отзывов: 149

Рейтинг TripAdvisor  4.9/5  Отзывов: 4 802

Сертификат качества 2025

Nice relaxation

Примечание: Tripadvisor 5.0/5

109abdallahg Реальные отзывы TripAdvisor

The hotel has a prime location near the city and at same time having a very nice swimmable beach. Room is top cleaned, most high quality standards kept. Personnel overall are very kind, professional and helpfull, especially the two ladies from the lounge and the frontdesk management namely Gardy and Maria. Breakfast has a good variety choice and there is a space allocated to Accor elite members. Lounge is very nice, calm with a good choice of snacks and drinks. Hotel got a currency exchange service and an ATM from Bank of Telecommunications (one of the best in China). Otherwise, there is maybe a small room for improvement, especially with the English language communication of some front office stuff.. Even, that I don't consider this an issue, since there's always someone around with a good level of English. Special thanks to Maria and especially to Gardy who knew how to turn complaints into compliments. It was overall a nice experience and a good relaxation. I hope to come again in future vacations.

Thank you for taking the time to share your positive experience at Pullman Oceanview Sanya Bay Resort & Spa. We are delighted to hear that you enjoyed our prime location, the cleanliness of your room, and the overall professionalism of our staff, particularly Gardy and Maria. It is always rewarding to receive such commendation. Dear guest, We appreciate your feedback regarding the English language communication among some of our front office team. We continuously strive to enhance our services, and your comments will be taken into consideration for future training and development. It is pleasing to know that you found assistance readily available during your stay. We look forward to welcoming you back for another relaxing vacation in the future.

Примечание: отзывы клиентов 3.0/5

Alexey K. Семьи - Проверенные отзывы - ALL

I have always been a loyal guest of Pullman hotels and have high expectations from this brand — which is why my recent stay was all the more disappointing. Honestly, I expected much better from a 5-star hotel I’ve trusted for years. Let’s start with breakfast. Imagine waking up every morning to the exact same food, day after day. I understand that menus may repeat occasionally, but this was practically a carbon copy. For a hotel of this caliber, it's unacceptable. I’ve stayed at other Pullman properties where breakfast was exciting and diverse — why not here? Then there’s the issue with beach towels. They are only handed out after 10 AM? Are you kidding me?! I love the early morning beach — quiet, peaceful, from 7 AM to 11 AM. But I couldn’t enjoy it because the hotel decided I wasn’t allowed to have a towel before 10. And no one from the staff could even help me fix this — seriously? In a 5-star hotel? Check-in was another letdown. As a Gold member of ALL — Accor’s loyalty program — I’ve always been given rooms on higher floors without even asking. This time, I was assigned a room on the 4th floor, and no one even blinked — like it was normal. No upgrade, no explanation. Only on the second day did I manage to get a room on the 9th floor, which was still far from what I expected. What about the welcome drink? I didn’t get one until I specifically asked for it — and then the selection was just… sad. It was the same stuff you find in the minibar. Usually, I’m offered wine, which is standard in Accor’s upper-tier hotels. I was honestly shocked. What changed in just six months? We were a group of seven, and four of us had birthdays during our stay. I informed the hotel in advance, and I was grateful they offered small birthday cakes. But the inconsistency was bizarre — the first cake came with candles and utensils, the second only with utensils, and the last one was just the cake, nothing else. Is that how birthdays are celebrated here now? It felt impersonal and disrespectful. And then came the worst part — upon entering our Deluxe Suite, I found a dead cockroach in the bathroom. Later, we even saw a live one. I’m speechless. This is Pullman? A 5-star hotel? In my Deluxe Suite? Absolutely unacceptable and deeply upsetting. To top it all off, the check-out process took over 15 minutes. For a hotel that should be streamlining such procedures, it was a total nonsense. I’ve checked out faster from much busier properties. But I also want to say this — there are great people working here. Maria, Daisy, and Tony — these individuals truly stood out. Their kindness, professionalism, and willingness to help made a real difference. Without them, this stay would have been unbearable. I hope the management reads this and understands how far this hotel has fallen from the standards Pullman is known for. I’m not just complaining — I’m sharing this because I care about the brand and want it to get back on track.

Dear Guest, Thank you for staying at Pullman Oceanview Sanya Bay Resort and Spa. Creating a wonderful stay experience for our guests is our constant motivation and goal. It is a pity this stay not reach your full score, I sincerely apologize for any unpleasant experiences during my stay. We will enhance the training of front desk staff on the benefits of Accor Gold members and improve the standardization of the welcome ceremony. At the same time, strengthen the training on service details and the control of room cleaning and hygiene for the staff of the Food & Beverage Department, Housekeeping and Recreation department. Your suggestions are extremely valuable to us. We will surely hold ourselves to a higher standard and strive to provide each guest with an outstanding experience that aligns with the Pullman brand. Looking forward to having the opportunity to regain your trust. Wish you a pleasant life.

Outstanding Ocean View Hotel

Примечание: Tripadvisor 5.0/5

hyeminworld Couples - Реальные отзывы TripAdvisor

오션뷰라는 이름에 걸맞게 바다가 매우 가까이 느껴져요. 바다뷰는 최고~! 직원들도 정말 친절했습니다. 그리고 라운지가 조용하고 분위기도 좋고 전망도 너무 멋지니 꼭 방문해 보세요! [ Room & View ] I stayed in the Executive Suite. The room offers a close-up view of the sea - outstanding ocean view!. The room is spacious and the air conditioning works well, making for a comfortable stay although the interior feels a bit dated. [ Dining ] Be sure to visit lounge! The view from the lounge is spectacular and peaceful. The food is well presented and neatly arranged. Special thanks to Bartender! His lemon oolong tea looks beautiful and tasty. If you love seafood, you can enjoy live performance during your seafood buffet. [ Service ] Special thanks to all staffs! They brought a cake to my room and sand for us. It was a little embarrassing but truely touching and warm.

Dear valued guest, Thank you for staying at Pullman Oceanview Sanya Bay Resort and Spa. Thank you for your comments sharing with us, let us know that you are satisfied with this trip. It is our honor to get your approval, and your feedback is our motivation for continuous improvement. We sincerely look forward to seeing you again in the future and provide more excellent service in the next time.

Disappointing Stay at Pullman Oceanview Sanya Bay Resort & Spa – Not up to Accor Standards

Примечание: Tripadvisor 1.0/5

Akmal T Реальные отзывы TripAdvisor

We recently stayed at Pullman Oceanview Sanya Bay Resort & Spa, expecting the quality and service typical of the Accor brand — but unfortunately, this hotel fell far short of being a true international 5-star resort. 🔸 Outdated Facilities The hotel is visibly old, with tired interiors and worn-out furniture. It clearly hasn’t been renovated in years and lacks the modern comfort one would expect from a Pullman property. 🔸 Poor Housekeeping Housekeeping was well below acceptable standards. Room cleaning consisted of only taking out the trash and changing towels. Bed linen was replaced only every four days, which is unacceptable for a 5-star hotel. 🔸 Low-Quality Breakfast The breakfast buffet was very limited and catered almost exclusively to Chinese guests. There was no international cuisine to speak of — no fresh juices, no proper pastries, no dairy alternatives, no Western or vegetarian-friendly options. Not what you'd expect from a supposedly global resort. 🔸 Staff Don’t Speak English The majority of the staff, including at reception, had little to no English skills, making communication difficult. This was especially frustrating given that the Pullman brand markets itself as an international hotel. 🔸 Misleading Beach Information Despite the name, the hotel is not directly on the beachfront. The beach is public and shared, and requires crossing a road. There are very few sunbeds, and no real beach service. It’s far from the luxury beachfront experience advertised. 🔸 No Distinctive Personality The resort lacks atmosphere, design identity, or any kind of personal touch. It feels generic and geared more toward mass tourism than individual travelers seeking a refined experience. 🟨 In summary: This property may technically belong to the Accor group, but it is far from what you’d expect from an international Pullman resort. It might be acceptable for large tour groups with low service expectations, but not for international travelers seeking quality, comfort, and professionalism. Would not stay again or recommend.

Dear Valued Guest, Thank you for taking the time to share your valuable feedback about your recent stay with us. We sincerely apologize for the unsatisfactory experiences you encountered. As an integral part of the Pullman brand, we fully acknowledge your expectations for premium service quality. While our property has been in operation for some time, we consistently invest in annual renovations and maintenance. Currently, we are implementing a phased upgrading plan for guest rooms and public areas. As a Green Hotel, we adhere to sustainable practices, including changing bed linens every three days for in-house guests. Should you have any specific preferences, please feel free to inform us in advance. Your comments have already been shared with our Housekeeping team. Regarding our breakfast buffet, which offers 70+ Chinese and Western options, we genuinely appreciate your suggestion and will further diversify the selection by adding more international cuisine to elevate the dining experience. We’ve also noted your feedback about language barriers among staff and will enhance foreign-language training for frontline teams to improve cross-cultural service competence. Concerning the beach access, we deeply regret any confusion caused. The hotel is indeed connected to Sanya Bay Beach via a dedicated underground passage. That said, we will optimize beach facilities by increasing the number of sun loungers and umbrellas to enhance your seaside retreat. Your feedback serves as a catalyst for us to refine every aspect of our service, striving to deliver a holiday experience worthy of the Pullman brand. Once again, thank you for your constructive input. We look forward to welcoming you back for a renewed and exceptional stay.

Our spending in hotel needs top up room deposit

Примечание: Tripadvisor 1.0/5

Sutjen Семьи - Реальные отзывы TripAdvisor

We patronised the spa , Chinese restaurant and pool bar in the hotel. Each time we wanted to sign the bill to our room, if it exceeded the initial credit card deposit of 1000Rmb, we need to go to front office cashier to top up our deposit otherwise we cannot sign the bill to the room. We were escorted by a Spa staff to the Front Office to top up . This system of top up deposit if spending at hotel outlet exceeded the credit card 1000Rmb amount is the first time i have ever encounter staying in Accor hotels and other international hotel chain.This causes inconvenience and deter us from spending in the hotel as each time we spent we need to go Front desk cashier to top up is troublesome. By doing this system the hotel are discouraging guests to spend in their F&B outlet. The property is pretty old. We had a big corner room, the view was good, the furniture in the room is not fill with appropriate size furniture considering the space of the room, very empty room with old furnitures.

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Oceanview Sanya Bay Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our front desk collects a refundable deposit upon check-in based on the duration of stay to facilitate charging privileges for in-house expenses. Regarding your feedback, we have instructed the front desk to adopt a more flexible approach in adjusting deposit amounts according to guests’ needs to avoid repeated top-up requests. We deeply regret the issues you encountered with room facilities. As part of the Pullman brand, we are committed to delivering high-quality hospitality experiences and are currently undergoing phased renovations to upgrade our facilities. Your constructive feedback is invaluable in helping us improve our service standards. We truly appreciate your input and hope to have the opportunity to welcome you back for a renewed experience in the future."

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 4 821 Отзывов 9.6/10 Расположение
  • 7 895 Отзывов 9.3/10 Номер
  • 12 192 Отзывов 9.4/10 Сервис
  • 44 Отзывов 6.6/10 Интернет
  • 4 145 Отзывов 8.6/10 Атмосфера
  • 2 140 Отзывов 9.3/10 Чистота
  • 2 056 Отзывов 9.3/10 Завтрак

В сотрудничестве с Trustyou

Другие отели поблизости

Все наши в отеле в городе Санья

Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (В соответствии с действующими нормами и правилами некоторые налоги могут взиматься по прибытию в отель (например, туристический налог).) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.