Pullman Оушенвью Санья Бэй Резорт & Спа 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.8/5 Отзывов: 161

Гарантия
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Pullman Оушенвью Санья Бэй Резорт & Спа - Image 1
Pullman Оушенвью Санья Бэй Резорт & Спа - Image 2
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Pullman Оушенвью Санья Бэй Резорт & Спа - Image 4
No 158 Sanya Bay Road, Hainan, 572000 САНЬЯ, Китай

Описание

Особенности отеля

  • Step outside and you're on the "sea walkway of coconut dream"

  • En-suite swimming pools and 8 unique villas

  • Celebrate in style in one of the largest ballrooms in Sanya

  • Незабываемый отдых и вкуснейшие напитки

Наши номера

Расположение отеля

Pullman Оушенвью Санья Бэй Резорт & Спа

No 158 Sanya Bay Road, Hainan
572000 САНЬЯ
Китай

GPS:18.270597, 109.485573

Телефон
Факс +86 898 8828 6655

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

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Рейтинг ALL  4.8/5  Отзывов: 161

Примечание: отзывы клиентов 3.0/5

Alexey K. Семьи - Проверенные отзывы - ALL

I have always been a loyal guest of Pullman hotels and have high expectations from this brand — which is why my recent stay was all the more disappointing. Honestly, I expected much better from a 5-star hotel I’ve trusted for years. Let’s start with breakfast. Imagine waking up every morning to the exact same food, day after day. I understand that menus may repeat occasionally, but this was practically a carbon copy. For a hotel of this caliber, it's unacceptable. I’ve stayed at other Pullman properties where breakfast was exciting and diverse — why not here? Then there’s the issue with beach towels. They are only handed out after 10 AM? Are you kidding me?! I love the early morning beach — quiet, peaceful, from 7 AM to 11 AM. But I couldn’t enjoy it because the hotel decided I wasn’t allowed to have a towel before 10. And no one from the staff could even help me fix this — seriously? In a 5-star hotel? Check-in was another letdown. As a Gold member of ALL — Accor’s loyalty program — I’ve always been given rooms on higher floors without even asking. This time, I was assigned a room on the 4th floor, and no one even blinked — like it was normal. No upgrade, no explanation. Only on the second day did I manage to get a room on the 9th floor, which was still far from what I expected. What about the welcome drink? I didn’t get one until I specifically asked for it — and then the selection was just… sad. It was the same stuff you find in the minibar. Usually, I’m offered wine, which is standard in Accor’s upper-tier hotels. I was honestly shocked. What changed in just six months? We were a group of seven, and four of us had birthdays during our stay. I informed the hotel in advance, and I was grateful they offered small birthday cakes. But the inconsistency was bizarre — the first cake came with candles and utensils, the second only with utensils, and the last one was just the cake, nothing else. Is that how birthdays are celebrated here now? It felt impersonal and disrespectful. And then came the worst part — upon entering our Deluxe Suite, I found a dead cockroach in the bathroom. Later, we even saw a live one. I’m speechless. This is Pullman? A 5-star hotel? In my Deluxe Suite? Absolutely unacceptable and deeply upsetting. To top it all off, the check-out process took over 15 minutes. For a hotel that should be streamlining such procedures, it was a total nonsense. I’ve checked out faster from much busier properties. But I also want to say this — there are great people working here. Maria, Daisy, and Tony — these individuals truly stood out. Their kindness, professionalism, and willingness to help made a real difference. Without them, this stay would have been unbearable. I hope the management reads this and understands how far this hotel has fallen from the standards Pullman is known for. I’m not just complaining — I’m sharing this because I care about the brand and want it to get back on track.

Dear Guest, Thank you for staying at Pullman Oceanview Sanya Bay Resort and Spa. Creating a wonderful stay experience for our guests is our constant motivation and goal. It is a pity this stay not reach your full score, I sincerely apologize for any unpleasant experiences during my stay. We will enhance the training of front desk staff on the benefits of Accor Gold members and improve the standardization of the welcome ceremony. At the same time, strengthen the training on service details and the control of room cleaning and hygiene for the staff of the Food & Beverage Department, Housekeeping and Recreation department. Your suggestions are extremely valuable to us. We will surely hold ourselves to a higher standard and strive to provide each guest with an outstanding experience that aligns with the Pullman brand. Looking forward to having the opportunity to regain your trust. Wish you a pleasant life.

Отличный отдых на великолепном острове

Примечание: отзывы клиентов 4.0/5

Алексей Пары - Проверенные отзывы - ALL

Отдыхали вдвоем с. 27 по 7 апреля 25г. Красивый уютный отель, дружелюбный и отзывчивый персонал. Уборка номера ежедневно, всегда чисто. Вкусные завтраки. Отличный пляж, но есть минусы- для такого большого отеля можно сказать что шезлонгов нет вообще, пляжные полотенца почему то выдаются всем, даже не гостям отеля. Только в последние дни отдыха нашего пребывания, из-за жалоб гостей отель ввел на пляже карточную систему, но и это должно контролироваться администрацией отеля. Хотим выразить огромную благодарность менеджеру по работе с. гостями Марии, она всегда была готова подсказать, посоветовать и помочь. Мария - большой плюс для отеля.

Dear Guest, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are glad to note that you were satisfied with our service, in the same time, thanks for your recognition of Maria, it is our honor to get your approval. . Since the government has regulations on the number of beach lounge chairs, we cannot increase the number of lounge chairs at will. Thank you very much for your understanding and support. And we only provide towels for hotel guests, could you share more details? We sincerely look forward to seeing you again in the future and provide more excellent service in the next time.

Шикарный отель!

Примечание: отзывы клиентов 5.0/5

A. E. Семьи - Проверенные отзывы - ALL

Наш отдых был замечательный,во многом благодаря комфортному размещению в отеле Pullman. Порадовала ухоженная,зеленая территория,чистые бассейны,приятные зоны отдыха. На завтраке меню было разнообразным, присутствовали свежесваренный кофе и свежие соки,фрукты. Нам все понравилось,не первый раз посещаем отель этой сети! Будем рекомендовать близким)

Dear E. A., It is a pleasure to receive positive feedback, and we are glad to you were very satisfied with our friendly service,pools, recreation areas and variety breakfast. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and our team look forward to your return visit in the future. Yours sincerely, Hotel Management

Другие интернет-пользователи оценили наш отель

  • 4 523 Отзывов 9.6/10 Расположение
  • 7 454 Отзывов 9.3/10 Номер
  • 11 413 Отзывов 9.4/10 Сервис
  • 38 Отзывов 5.8/10 Интернет
  • 4 009 Отзывов 8.9/10 Удобства
  • 2 054 Отзывов 9.4/10 Чистота
  • 2 051 Отзывов 9.2/10 Завтрак
  • 126 Отзывов 9.2/10 Велнес-зона

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