プルマンオーシャンビュー三亜ベイリゾート&スパ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 5.0/5 81 件のレビュー

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プルマンオーシャンビュー三亜ベイリゾート&スパ - Image 4
第158号三亜湾ロード, 海南, 572000 三亜, 中国

説明

ホテルのその他の情報

  • Step outside and you're on the "sea walkway of coconut dream"

  • En-suite swimming pools and 8 unique villas

  • Celebrate in style in one of the largest ballrooms in Sanya

  • ドリンクすべてがお楽しみいただける特別なバケーション体験

当ホテルの客室

ホテル所在地

プルマンオーシャンビュー三亜ベイリゾート&スパ

第158号三亜湾ロード, 海南
572000 三亜
中国

GPS:18.270597, 109.485573

電話番号
ファックス +86 898 8828 6655

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  5.0/5  81 件のレビュー

トリップアドバイザーの評価  5.0/5  4,740 件のレビュー

Best place to stay in Sanya with children.

トリップアドバイザーの評価 5.0/5

Jonathan V トリップアドバイザー認証口コミ

We chose the Pullman Oceanview Sanya Bay Resort based on the location of the resort. Its a friendly and family orientated resort. As i don't speak mandarin, i'd thought I would struggle but the staff was amazing. Before officially booking, Celia was most kind helping me book a 3 bedroom apartment for 2 families and a grandma to have a family celebration. Celia even went that one step further to arrange a cake on the actual day and decorate the room. She was super nice. We also, had Kevin the concierge who helped booked big mini vans to help cart our family around Sanya to anywhere we wanted , with 12 hours notice and was very flexible to our needs. Breakfast was amazing and the staff was very attentive. A lady called Cindy was especially nice to grandma and remembered that she likes her coffee extra hot so she would bring her coffee every morning. A really nice touch. Overall, we loved the Pullman, it had lots of activities for the children and also if you were there to just chill, you could also. We did do some sight-seeing such as the big white statue. If you do go, remember to bring your passports for entry. Remember to setup Wechat with payment to make your life easier. Wechat did everything and was our main source of communication with the staff. We also like to thank Carrie who looked after our apartment and our family when we were staying in the room.

Dear Guest: We appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We sincerely hope that we can meet you again in the future at Pullman Oceanview Sanya Resort and Spa, let us have the opportunity to offer you a better experience. Yours sincerely, Hotel Management

Terrible

トリップアドバイザーの評価 1.0/5

aaronyj トリップアドバイザー認証口コミ

I just signed up this account and now i'm sitting in my room writing this comment! This is my third time staying at Sanya Bay Pullman and this time I stayed for more than a week.My experience was very bad. cold fish, unprofessional, bad attitude,these how i feel. I hope GM or anyone who charge the hotel can see this comment and we can have a quick conversation! I just want to let you know, as a five stars hotel, lots of your staffs need to be training!

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Oceanview Sanya Bay Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. During your stay our GM was on vocation but he replied your Email and hotel Executive Assist Manger met and communicated with you. We offered our solution but you didn't satisfied with it. Sorry again for the unpleasant stay experience. We sincerely look forward to seeing you again in the future and provide more excellent experience in the next time. Elva Liu Guest Experience Manger

Great for some winter sun

トリップアドバイザーの評価 5.0/5

Michaela P トリップアドバイザー認証口コミ

I stayed here for 5 days in December with my two children aged 11 and 7. We had a great time. The staff are very helpful and the hotel is well kept. The children really enjoyed the heated pool which is open well into the evening. The beach is also a short walk from the resort and the beach chairs are reserved for Pullman guests. There are lots of activities for the children to do during the day and the gym has everything that you need for a morning workout. Before we arrived, the customer relations team reached out and answered any questions that we had. I was especially impressed with the service provided by Perhu who helped us book taxis, gave recommendations and was just a great help! The breakfast buffet has lots of different options with western and chinese. Some days there were fewer vegetarian options but on the whole, there is a wide variety. There is a buffet and hot pot option for dinner at the hotel which was lovely. It can work out quite expensive for a family but the food is very fresh and the chef's will cook meat and fish to your requirments upon request.

Dear Guest: Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are honored to be your choice of stay for this trip in Sanya. Our hotel aims to create a parent-child resort hotel, allowing you to experience a perfect vacation without leaving hotel. We are glad to note that you were very satisfied with our breakfast, kids activity, heated pool and dinner buffet; your recognition is our driving force. Thank you again for sharing your experience and feelings with us. We sincerely hope to be able to meet again at Pullman Resort Hotel in Sanya in the future; and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Ohad Tiktinsky General Manager

Great Hotel

トリップアドバイザーの評価 5.0/5

jacinthg2015 Friends getaway - トリップアドバイザー認証口コミ

From check-in to check-out, it was all fantastic. Customer service was at another level. Mostly in part to Perou who took great care of us. Nothing was trouble for her to sort out for us. This is a great hotel if you have chidlren.

Dear Guest: Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are honored to be your choice of stay for this trip in Sanya. In the same time, thank you for your recognition of Perou, your recognition is our driving force. Thank you again for sharing your experience and feelings with us. We sincerely hope to be able to meet again at Pullman Resort Hotel in Sanya in the future; and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Ohad Tiktinsky General Manager

Management

トリップアドバイザーの評価 1.0/5

Imane2203 ファミリー - トリップアドバイザー認証口コミ

The hotel amenities are very good and it's child friendly but the management is not that good, we had an issue late at night and manager on duty refused to help us, I'm just thinking what if it was an emergency with our baby or one of us!! we weren't expecting such answer from a manager in Pullman

Dear Guest, Thank you for staying at Pullman Oceanview Sanya Bay Resort & Spa. I am very happy to know that you are satisfied with hotel amenities . We also express sincere apologies about the problem you mentioned, and we will follow up investigate the issue. This is not normal service standard in our hotel. I also hope that you can give us a chance to call our one-stop service center to be the duty manger at any time and tell us your dissatisfaction so that we can improve in a timely manner. At Pullman, we strive to provide a superior service experience for every guest. Therefore your feedback is very important to us. Please be assured that we will take the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your feelings, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Ohad Tiktinsky General Manager

との提携 TripAdvisor

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三亜のすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。