ibis Juarez Consulado 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.1/5 Отзывов: 399

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ibis Juarez Consulado - Image 1
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Prol Ramon R Lara 8930 3 and, Av Paseo de la Victoria, 32500 Ciudad Juarez, Mexico

Описание

Особенности отеля

  • Located in a Business Center, close to shopping centers and across from the American

  • Less than 9 km from the local airport

  • Parking, full buffet breakfast, and à la carte service available within the hotel

  • Pet-friendly services (please check conditions)

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Расположение отеля

ibis Juarez Consulado

Prol Ramon R Lara 8930 3 and, Av Paseo de la Victoria
32500 Ciudad Juarez
Mexico

GPS:31.68634, -106.404571

Телефон
Факс +52 656 289 6401

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено

IBIS KITCHEN PASTA & GRILL

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.1/5  Отзывов: 399

Рейтинг TripAdvisor  3.0/5  Отзывов: 212

People are super nice, lots of smiles but...

Примечание: Tripadvisor 4.0/5

Espiritus Деловые путешественники - Реальные отзывы TripAdvisor

It was a very pleasant stay, nice rooms, good internet, accommodating but the rooms are not as clean as these should be, the management needs to pay attention to the workload they give the staff. After talking to them, they are seriously overloaded and the result, dirty rooms. The location is perfect if you are going to the consulate. Perfect location. I would go back, but with some cleaning supplies...

Dear Hugo, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are already recovering personnel who are on disability, so their loads will be reduced, I appreciate your concern for my staff, but they are streaks that we sometimes go through and we try not to happen so often, but it is something that cannot be in control. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Israel García – General Manager ibis Juárez Consulado

new years weekend

Примечание: Tripadvisor 4.0/5

isagonz Couples - Реальные отзывы TripAdvisor

The men who work at the front desk are so understanding, helpful and great customer service skills including the man in the night shift checking temperatures. The housekeeping are very helpful, did a wonderful job cleaning our rooms and we felt so comfortable. My only complaint is that the ladies at the front desk are not so professional, keep locking the elevator for the guests not to use the elevator and are rude. Every time my husband needed to use the elevator due to his temporary disability of his arm and ankle injured we had to ask the ladies and they gave us attitude. If guests are paying for services the elevator should not be locked with a key and blocked off.

Dear isagonz, Thank you for taking the time to tell us about your experience at the ibis Juarez Consulado. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. About the elevators use, my sincerest apologies but is for local government disposition, we can't use the elevators, but in the case of your injured husband, My staff, they should have been considerate and allowed you to use the elevator, we are going to talk with them so that they do not repeat themselves and keep these situations in mind. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Israel García – General Manager ibis Juárez Consulado

Not professional

Примечание: Tripadvisor 4.0/5

Alexdelaf Деловые путешественники - Реальные отзывы TripAdvisor

I stayed one night at hotel and this hotel was much better than your other $56 a night hotels. Bed had clean sheets and bathroom was equally as clean. Overall the hotel was clean. The problem was that when I came in to check the lady at front desk was rude and when she finally checked me in she was refusing me a second room that I had booked as well. When I told her about it she literally made me do the whole check in process all over again. Also, my room wasn’t ready and after all that check in issues she hands the room key to my companion and tells me my room will be ready in two hours and she will call me. She never called me. Two hours later I went to ask about it, a nice gentleman handed me my key and was extremely professional. I have it 3 stars due to rude staff and check in house because she was refusing me my second room. The hotel is nice, clean and affordable and also conveniently located to a nice coffee shop. I couldn’t believe this hotel was much better than windham.

Terrible

Примечание: Tripadvisor 1.0/5

flopereira Деловые путешественники - Реальные отзывы TripAdvisor

I stayed in this hotel during 2 weeks for a working trip and had the worst experience I´ve had in any hotel. The bed sheets had stains on them and were changed every 4-5 days. Fleas in my bed (got bitten) Bath towels were something I had to ask for at least 2 nights. Earphones stolen. Hair dryer did not work. No complimentary water bottle. These are just some of the experiences I encountered during my last stay at Ibis Hotel in Cd. Juarez. Never coming back for sure.

Everything was OK

Примечание: Tripadvisor 4.0/5

Stephanie A Семьи - Реальные отзывы TripAdvisor

The hotel overall is nice. The part of the city it is in feels safe, there is a guy sitting by where you park the cars, that gives a sense of safety. The styling of the hotel and the location are good. The rooms are super small and it was weird to us that the options were a queen size bed OR two twin size beds. (We are used to a room with two double beds as our family is mom and dad and 10 y/o daughter.) It's one of the two that was pet friendly in the entire city of Juarez and we needed that because we were picking up a puppy we purchased, so that was a huge plus. Our stay was good but I do feel that the hotel is a little expensive for what it is; no toiletries, you only got bath towels, no hand towels or washcloths, just little things we are used to and usually take for granted. Also, the room was a little run down, the chair legs were loose, there was marks on the walls from where people kick when they get up from the bed, drywall coming off the edge of a wall and they don't sweep good under the bed, our dog found a bobby pin and quite a bit of dust. Lastly, I saw that the windows were mentioned as a safety hazard. They did not open for us at all, so if we wanted fresh air we definitely couldn't have it but they were definitely not a safety hazard for us on the 4th floor. Also, the air conditioning worked for us.

Dear Stephanie, We do appreciate your kind comments, since our main objective is your satisfaction. We apologise for the inconveniences you had to go through, namely, the dust under the bed and the loose chair legs. We are already taking care of these issues you mention. Looking forward to your next visit.

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 291 Отзывов 9.5/10 Расположение
  • 650 Отзывов 2.2/10 Номер
  • 458 Отзывов 7.6/10 Сервис
  • 38 Отзывов 4.1/10 Интернет
  • 381 Отзывов 1.6/10 Комфорт
  • 353 Отзывов 1.8/10 Чистота
  • 146 Отзывов 2.4/10 Удобства
  • 128 Отзывов 6.4/10 Завтрак

В сотрудничестве с Trustyou

Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (В соответствии с действующими нормами и правилами некоторые налоги могут взиматься по прибытию в отель (например, туристический налог).) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.