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Отель Novotel Pune Nagar Road 5 звезды

Примечание: отзывы клиентов 4.2/5 Отзывов: 3 868

сертифицированный отель ALLSAFE

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Номер 1

Гарантия лучшей цены

Как это работает?
+ 12 Услуги

Особенности отеля

  • 5-minute drive from Pune International Airport (PNQ)

  • 11,000 sqft of banqueting space - 1 ballroom, 6 meeting rooms can host from 10 to 400 guests

  • 1 multi-cuisine restaurant, 1 Bistro, 1 Patisserie and 2 Bars - 1 Pool side Bar & 1 Lobby Bar

  • Located in close proximity to the business district in Pune

  • 50% discount on second room for kids up to 16 years

Услуги в отеле и поблизости

Заезд с 14h00

Выезд до 12h00

Платные услуги

Информация об услугах и полезная информация
  • Онлайн-регистрация заезда
  • WIFI/Интернет
  • Паркинг
  • Специальные возможности для гостей с ограниченными возможностями передвижения
  • Отель с номерами только для некурящих
  • С кондиционером
  • Pune International Airport Платные услуги
  • Языки, на которых говорит персонал отеля
  • Круглосуточная стойка регистрации
  • LATE CHECK-OUT UP TO 5PM Платные услуги
  • Прачечная
  • Обмен валюты
  • Консьерж
Развлечения и отдых
  • Бассейн
  • Фитнес-центр
Питание
  • Завтрак Платные услуги
  • Ресторан (-ы): 4
  • Бар (-ы): 1
  • Обслуживание в номере
Бизнес-услуги
  • Конференц-зал (-ы): 9
  • Бизнес-центр
  • Заказ услуг печати/копирования Платные услуги

Расположение отеля

Novotel Pune Nagar Road

Weikfield IT City Infopark
Nagar
411014 pune
india

Телефон: +912067056000

Факс: (+91)20/67056001

Заезд с 14h00

Выезд до 12h00

  • На самолете

    Pune International Airport На расстоянии 3 км / 2 миль - Шаттл к оплате

  • На поезде

    PUNE STATION На расстоянии 6,1 км / 3,79 миль

GPS:18.558987, 73.910925

Наши номера

With modern, well designed rooms & suites offering option of king or twin beds, LED TV, minbar, tea, coffee machine, WIFI & access to fitness centre. Executive room offers additional facilities such as enhanced bathroom amenities, bathrobe, and slipper. Executive room promises comfort with access to Premier Lounge, complimentary Local Airport Transfers & breakfast, all day refreshments and cocktail hours in the evening and a range of in room facilities. Comfortable for Up to 2 adults and 1 children.

Наши бары и рестораны

THE SQUARE

Тип кухни: Интернациональная кухня

Our Signature - all day dining restaurant offering sumptuous Indian and international flavors off the interactive cooking stations. An ideal place for Sunday Brunch with lavish buffet.

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BAR CODE

Lobby Bar

Недоговорная фотография

FUZION

Тип кухни: Бистро

Explore the mouth-watering delicacies from around the world with a choice of classic and contemporary cocktails.

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CRUST

Тип кухни: Кафе

Indulge in oven-fresh delights, cakes & pastries or savour the pleasures as a take away.

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SOAK

A mesmerizing open air poolside restaurant & lounge serving sumptuous delicacies with range of concoctions and groovy lounge channel music.

Недоговорная фотография

BAR-CODE

Relax and unwind at the cozy lounge with exclusive range of wine & spirits

Недоговорная фотография

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Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 9

  • Максимальный размер: 414 м²

  • Максимальная вместимость: 400 человек

  • Максимальная вместимость банкетного зала: 220 человек

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Отзывы наших гостей о
Novotel Pune Nagar Road

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL 4.2/5

Отзывов: 3 868

tripadvisor

Рейтинг TripAdvisor 4.5/5

Отзывов: 1 926

2021 Сертификат качества TripAdvisor
Сертификат качества 2021

Not recommended even if you get a free stay

Примечание: Tripadvisor 1.0/5

Seaside606337 28/07/2021 Реальные отзывы TripAdvisor

Had booked 3 rooms. 1) Room Service is horrible - Need to wait atleast an hour to receive the cutlery and they give paper plates & paper glasses to drink water. They didn’t have bowls. Asked for glasses, they sent 4 types different glasses 2) Housekeeping does not clean rooms until 5pm [Requested the service at 8.30am] 3) Had booked the rooms in advance and had asked for a pool view room - Never got that but I got a slum view room, when requested at the reception for room change, the staff said no rooms are available but i saw few rooms that were vacant through my stay 4) Breakfast is served cold, they serve tea in paper cups too. When enquired the person servicing said that since there are parallel events going on they can't provide proper cutlery even when the guests eat in the hotel restaurant 5) The showerhead was broken, inspite of asking the room service to fix it no one showed up. There was no door stopper in one of the rooms, no QR code to see options for in room dining. 6) No accountability from the staff, you ask a question they push it to someone else and this just goes on and on. When asked for a feedback form at the reception during checkout, never got that too. I was told they’ll email it to me but no email yet Unacceptable service from a five star.

Dear Guest , Warm greetings from Novotel Pune !! I sincerely appreciate you for taking the time to write and post a review on TripAdvisor. At the onset, I would like to take this opportunity to thank you for your feedback. I regret that your experience with us was less than satisfactory. I am truly disheartened to note the lapse in service you experienced at our restaurant and our services. I have directly addressed this feedback with the manager in charge to take this up strongly with the team and avoid such recurrences in service. Please do accept my sincere apologies for the same. Thank you once again for your constructive comments. These will certainly enable us to improve the quality of our services to better meet the needs of our guests. We look forward to welcoming you again soon to Novotel Pune. It is my most earnest and sincere request that you allow us the opportunity to do so. We hope that your next visit with us will be Magnifique. With warm regards, Sukhbir Singh General Manager

WORST PATHETIC AND UNETHICAL PRACTICES DUE TO HIGH COST CUTTINGS

Примечание: Tripadvisor 1.0/5

husthegreat52 07/04/2021 Реальные отзывы TripAdvisor

the hotel is open to all . i being an accor plus ( all member ) . knowing that the rates were low due to covid-19 they are on a spree of unethical malpractices like . not giving a welcome voucher to the member of accor staying in the hotel. charges on ordering cutlery like spoon or a fork or even a single plate. they are trying to remove their hotel cost expendutres via these practices and thugging thier in house guest. the manager has no answer during an arguement which i had and also thier in room dining manager was very rude and unpolite. please avoid this hotel . they lure you to book a room with their low prices online or on the accor app. but there are plenty of other options way better then novotel pune in the area with a slight higher price where they fulfill all the said promised services which are mandatory and also a right of the customer in house guest.

Dear Mr Mukadam, Thank you for taking the time to tell us about your experience at the Novotel Pune Nagar Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sukhbir Singh General Manager

Very good hotel reasonable price and very friendly staff

Примечание: Tripadvisor 5.0/5

kumarprasanjeet301 Business - 04/04/2021 Реальные отзывы TripAdvisor

The hotel was very clean and very safe. In 8th and 9th floor housekeeping staff jhooma was very helpful and cooperative and her skills was also very good. In food also it was very good and covid guidelines was also very strictly followed also bar service was very good. Mr. TJ has done a very good job maintaining the hotel in terms of security and services

Dear Mr. Kumar, Thank you very much for sparing your valuable time to review us with a positive feedback. We Look forward to welcome you back. Warm Regards, Sukhbir Singh General Manager

Terrible

Примечание: Tripadvisor 1.0/5

makfire007 Business - 18/03/2021 Реальные отзывы TripAdvisor

This time the stay was terrible. Felt like staying in local lodge. Bedding set was not clean. Had to wait 5 hrs for hot kettle to be replaced. Breakfast taste has changed drastically. This is not the previous one in which I stayed.

Dear Guest, I would like to apologize most sincerely for your hampered experience at the hotel. I have no excuses to offer, but certainly believe that we missed an opportunity to provide you the service expected of us. Please be assured that we have noted your concerns and measures are in place to apply. I completely understand your concern and request you to please treat this incident as non-representative of the Novotel experience and give us another opportunity to provide you a better experience. Look forward to welcome you back. Warm Regards, Sukhbir Singh General Manager

The front office & housekeeping staff are great

Примечание: Tripadvisor 4.0/5

Prashantkr77 Business - 25/02/2021 Реальные отзывы TripAdvisor

The front office & housekeeping staff are brilliant. Jay stands out in the front office. The restaurant staff and food leaves much to be desired. The Chef is unable to maintain consistency. The shower water pressure is very low.

Dear Mr. Prashant, Thank you very much for sparing your valuable time to review us with a positive feedback. We Look forward to welcome you back. Warm Regards, Sukhbir Singh General Manager

Issue with next door neighbours

Примечание: Tripadvisor 3.0/5

fsuraliwalla 24/02/2021 Реальные отзывы TripAdvisor

We were disturbed at 8pm on the first day and then again the next day at 3.30am as we could here loud music and loud noise form the next room. It was difficuly as we were travelling with an 8 month old child.

Dear Mr.Suraliwalia, I would like to apologize most sincerely for your hampered experience at the hotel. I have no excuses to offer, but certainly believe that we missed an opportunity to provide you the service expected of us. Please be assured that we have noted your concerns and measures are in place to apply. I completely understand your concern and request you to please treat this incident as non-representative of the Novotel experience and give us another opportunity to provide you a better experience. Look forward to welcome you back. Warm Regards, Sukhbir Singh

Very positive service

Примечание: Tripadvisor 5.0/5

manuph171 Business - 09/02/2021 Реальные отзывы TripAdvisor

Very good service by Novo tel. Very good service by front desk, apeksha, saskhi, Tjay. Above all, special mention chef Vikash did special diet for me which I wanted. This was out of box. Thank you. Room AC was a problem as it was cold apart from that the service from novotel was excellent. Well done...

Dear Guest, We very much appreciate your feedback regarding your stay at the Novotel Pune Nagar Road. It is always a pleasure to receive positive feedback. I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sukhbir Singh

Stay at Novotel Pune

Примечание: Tripadvisor 5.0/5

mohitpatle 02/12/2020 Реальные отзывы TripAdvisor

We stayed at Novotel over weekend and had booked Suite for family of 4. The best experience was from F&B team who took great care of all of us. Great work done by Satyam Swami (F&B) and always served the best meal possible.

Dear Mr. Patle, We very much appreciate your feedback regarding your stay at the Novotel Pune Nagar Road. It is always a pleasure to receive positive feedback. I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sukhbir Singh General Manager

Awesome Stay!!

Примечание: Tripadvisor 5.0/5

Sunny V 11/11/2020 Реальные отзывы TripAdvisor

Visited the property during Covid times - had some reservations, but they were put to bay. Had booked the Executive Suite - Novotel does know how to pamper its customers. Special shout out to TJ and Aditya - they put in special efforts to make our stay comfortable. Will def be back when in Pune.

Dear Mr. Sunny, We very much appreciate your feedback regarding your stay at the Novotel Pune Nagar Road. It is always a pleasure to receive positive feedback. I will share your comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad that you specially mentioned about our team members TJ and Adiya. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant than the previous one. Sincerely, Sukhbir Singh General Manager

Do Not Try

Примечание: Tripadvisor 1.0/5

nikpatil96 Business - 23/10/2020 Реальные отзывы TripAdvisor

Hotel staff is not cooperative at all, you need to ask them same thing again and again. Experience like government institutions, staff point's to each other for decisions. Good Cleanliness in area but you wont have 5 star experience.

Dear Mr. Patil, I would like to apologize most sincerely for your experience at the hotel. I have no excuses to offer, but certainly believe that we missed an opportunity to provide you the service expected of us. Please may I assure you that I have addressed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence. I request you to please treat this incident as non-representative of the Novotel experience and give us another opportunity to make amends. Warm Regards, Sukhbir Singh General Manager

Check in Problem

Примечание: Tripadvisor 2.0/5

AUB10 14/10/2020 Реальные отзывы TripAdvisor

Chekin took more then one hour of time due to Hotel POs machines were not working and front office was not ready to accept that their payment machines were not working. Despite of giving them 4 Credit and Debit of different banks More over they were not ready to accept online payment. I had to go out and get cash from ATM Machine.

Dear Guest, Thank you for taking the time to share your experience at the Novotel Pune Nagar Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sukhbir Singh General Manager

Excellent hospitality

Примечание: Tripadvisor 5.0/5

gaurav_hajare 02/10/2020 Реальные отзывы TripAdvisor

The hotel staff were extremely cooperative and understanding. The hotel was completely sanitized and staff was proactive during all the times. The service by restaurant staff was noteworthy and the food was quite delicious.

Dear Mr. Hajare, Thank you very much for sparing your valuable time to review us on TripAdvisor. We are glad to know that you had a pleasant experience with us. We take your kind appreciation as a humble compliment regarding our team service, delicious delicacies and our measures to combat Covid 19. We look forward to welcome you back. Warm Regards, Sukhbir Singh General Manager

Very good hotel for its price. Superb customer service

Примечание: Tripadvisor 5.0/5

gagarwal2000 Business - 21/01/2020 Реальные отзывы TripAdvisor

I stayed in this hotel recently for 2 nights. Pros: 1. Very clean hotel with wide hallways. 2. Breakfast spread is really good 3. Customer service is excellent. I dealt with a gentleman named Shivaji and he took care of my broken suitcase by arranging someone to come and fix it (during the flight one of the wheels had come out) economically without causing any inconvience to me. The lady who checked me in (unfortunately dont remember her name) was super courteous and made sure everything was done right.. My shout out to them Cons: they had a special for Laundary for 10 clothes for ~800 rs.. I gave my 10 clothes to them but they did not apply that special at the checkout time and refused to adjust it. Ended up paying 2200 rs instead.

Dear Mr.Agarwal, Warm Greetings from Novotel Pune!!! We are delighted to know about your wonderful stay at the Novotel Pune Nagar Road. It is our pleasure to receive positive feedback . I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for acknowledging the efforts of my team member Shivaji. He is indeed an asset to our organization. I sincerely apologize for your laundry experience.We will definitely take care of the same hence. Thank you again for sharing your experience. Looking forward to host you again. Warm Regards, Sukhbir Singh General Manager

Christmas Celebrations on Pune

Примечание: Tripadvisor 5.0/5

Birthday554 Couples - 28/12/2019 Реальные отзывы TripAdvisor

Conveniently located at Nagar Road . Great Staff . Great service from the time of check in to check out . Good food . Keep up the spirit and service . Added benefits with rfe Accir Plus Menbership . Enjoyed

Dear Guest, Warm Greetings From Novotel Pune!!! We very much appreciate your feedback regarding your stay at the Novotel Pune Nagar Road. We are grateful to have your trust on us. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for sharing your experience.We are glad that we were able to make your stay memorable. Looking forward to welcoming you back. Warm Regards, Sukhbir Singh General Manager

Need to act more professionally

Примечание: Tripadvisor 1.0/5

vijaysaini0791 Family - 20/12/2019 Реальные отзывы TripAdvisor

Staff at the reception need more training. So that they can understand the difference between blocking the amount in the credit card and charging the amount from the card. I was charged money from my account when I provided my card just to block the amount. I wanted to burn my membership point and he almost spoiled my purpose. Thanks to the lady who came to rescue at the time of check out and initiated the refund. And, special thanks to Manisha as well for all the arrangements. I haven't received my amount back till yet. Expecting to receive it within next one week. Will keep posted

Dear Mr.Saini, On behalf of my team, I apologize for the inconvenience caused to you during your visit to the hotel and not giving you the highest standard of hospitality which is the general norm of our hotel. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for a lackadaisical attitude on the part of any of our team members. We have already initiated the refund process and request you to kindly contact us in-case the same doesn't happen on time. Thank you for appreciating the efforts of my team members at the time of your check-out. We appreciate you for sharing your feedback and we hope that you will give us the opportunity serve you better in the near future. Looking forward to host you again. Warm Regards, Sukhbir Singh General Manager

Great place to stay

Примечание: Tripadvisor 5.0/5

marcelhengst Business - 16/12/2019 Реальные отзывы TripAdvisor

Spend another week in this hotel, I keep coming back so that should say enough. Good location, close to the airport and shopping mall. Comfortable large rooms. Fast internet. Excellent breakfast. If you have a chance book a room with lounge access. Having a drink and snacks at top floor overlooking the traffic below is a great way to start your evening. Thanks Punisha and Marisha my stay was home away from home again.

Dear Mr.Hengst, Warm Greetings From Novotel Pune!! We very much appreciate your comments regarding your stay at the Novotel Pune Nagar Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is our utmost endeavor to ensure a flawless experience for our guests. Thank you for appreciating our team member Purnima and Manisha. We look forward to welcoming you back soon ! Warm Regards, Sukhbir Singh General Manager

Lovely place to stay

Примечание: Tripadvisor 5.0/5

Kemble-123 Family - 21/11/2019 Реальные отзывы TripAdvisor

The staff was very good and attentive. Enjoyed my stay there. The pool was awesome . Lots of fun things for my daughter to do too. They don need to get a chess board. Thanks to all for the wonderful stay

Dear Mr. Kemble, Warm Greetings From Novotel Pune!! We very much appreciate your comment regarding your stay at the Novotel Pune Nagar Road. It is always a pleasure to receive positive feedback. I will share your comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is delightful to note that you had an exceptional overall stay. It is our utmost endeavor to ensure a flawless experience for our guests .Thank you for appreciating our vibrant poolside & team members. Kindly be assured that we have noted your suggestion and will look into it. We look forward to welcoming you back soon! Warm Regards, Sukhbir Singh General Manager

Близко от аэропорта

Примечание: отзывы клиентов 3.5/5

Д. Индивидуальные путешественники - 25/07/2019 Проверенные отзывы - ALL

Хороший завтрак, маленький спортзал, мало лежаков у бассейна

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Novotel Pune . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Nitin Pathak General Manager

Excellent

Примечание: Tripadvisor 4.0/5

Trip29686176673 Business - 19/05/2019 Реальные отзывы TripAdvisor

The location was great, easy access from the airport, the ambience was great, the service from the staff was pleasant, the rooms were spacious and clean, the breakfast was decent and had a fair spread. Overall its a great option for a budget stay in Pune.

Dear Guest, It was a pleasure to know you had a great time at Novotel Pune and a pleasant stay at Novotel Pune. I thank you for using your valuable time to review us on this esteemed forum. Your mention about the pleasant staff, spacious and clean rooms and fair breakfast spread is shared with the team and they are elated to know the same. We are happy to know you liked our culinary flare as that has always been our USP I am glad the team took great care of you and ensured you had a comfortable stay. Many thanks once again for taking time to share your experience. We hope to have the pleasure of welcoming you back many more times. Regards Nitin Pathak General Manager

Novotel Pune Review

Примечание: Tripadvisor 4.0/5

587mhope Business - 29/04/2019 Реальные отзывы TripAdvisor

Great hotel with friendly taff, ideal location for many of your customers, with a big advantage of Phoenix Shopping Mall nearby for a selection of shopping and food/drink options. The hotel bar has a great TV screen for the cricket!

Dear Guest, It was a pleasure to know you had a great time at Novotel Pune and I thank you for using your valuable time to review us on this esteemed forum. Your mention about our friendly staff is shared with them and they are elated. Also our location has always garnered us positive reviews, be it proximity to the Airport or to the mall. We thank you for a detailed feedback about Novotel Pune, I am sure its going to help a lot of travelers make informed choices. I am glad the team took great care of you and ensured you had a perfect comfortable and cozy stay. Many thanks once again for taking time to share your experience. We hope to have the pleasure of welcoming you back many more times. Regards Nitin Pathak General Manager

Последние отзывы: 20

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