哈尔滨索菲特酒店 5 星

每次出差都会选择索菲特，交通便利，周边吃的也多，住店停车免费。会所下午茶和happyhour都不错，会所经理sybil服务非常好很专业。以后还会选择所索菲特入住。

We spent Xmas in Sofitel Harbin and had a fabulous break. Everything was great, from the hotel limo pick-up at the airport, to the welcome on arrival, our terrific room, the hospitality in the Club Lounge, the breakfast and the joyful Xmas Dinner, complete with Santa wearing a protective mask. Everyone knows that Harbin in the winter is really cold, but the warmth of the welcoming staff could not have been better. To name staff is difficult because I can't remember all of the names, but among them special thanks to Lydia who generally looked after us, Sybil in the Club Lounge, Guilio at breakfast and the driver who drove the airport limo as well as the bus to the Ice Festival. There's a terrific park opposite the hotel that was covered in fresh snow throughout our stay and which has an excellent walking track as well as lots of family activity playing in the snow. The Ice Festival was sensational, and a fast train day trip to the snow resort of Yabuli was also memorable. Top marks to the hotel, the staff and to the sights of Harbin. Our 2020 Xmas was one to remember.

不像网页里说的2014、2015年刚刚装修过。整体显得陈旧。室内清扫得很马虎，地毯上还有很多头发和渣子。

酒店服务好，已经数次入住，会再次入住。

很舒服的环境，谢谢

整体入住非常的好，温馨，创收舒服，服务号。行政楼层的人员非常的贴心，特别是经理Sybil，各个方面做的很好，感谢你们。

住着舒适、方便，环境优美。

安静，洁净，不错。

服务周到热情

来的时候下车匆忙，落了口罩，进门员工没有直接阻止我入内，反而帮我找来了一个新口罩，非常暖心，给他们点赞！！！

设施考究，入住舒适

挺好的，吃，住都很放心，五星级酒店还是值得信赖的，推荐

Hotel was good. Club facilities were good. However location was a little far from places of interest but with local taxis it was easy to get around. Staff were pleasant and helpful. There was an indoor pool

We stayed here 23-25 and 27-28 Dec I choose here as its part of accor group and I have stayed few time in diff Sofitel hotel so I expected a good service as well in here. Porters in Harbin don't help you with luggage, they just stand there and do nothing. The check in desk don't really speak English that well. I travel with my parents and sister and family, but our rooms are quite way apart. Which is quite inconvenient for us My room is not really cleaned properly and there is blood in one of the pillow (no one is having nose bleed btw) so it's quite disappointing to have this experience I did send another request to make sure we are not so far apart in our room in the next stay but it also didn't happen. Bfast was alright, as we can't expect much in Harbin but it's better than the food outside I hope they can improve the service and be more kinder to foreigners

hotel is very old and location is not ideal especially if you want to visit the old city or the wanda indoor ski center. the interior looks very tired. breakfast quality needs to be improved considerably. not sure the value for money. my room was also very warm throughout the night