Novotel Trabzon 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 447 件のレビュー

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Cumhuriyet Mah Kasustu Beldesi, Yomra Trabzon, 61000 TRABZON, Turkey

説明

ホテルのその他の情報

  • Free WIFI

  • Indoor pool, tennis, garden-view gym, sauna

  • Turkish and international terrace dining, bar

  • Free Private Parking Available On Site

  • 6-minute drive to airport, 15 minutes to city centre

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ホテル所在地

Novotel Trabzon

Cumhuriyet Mah Kasustu Beldesi, Yomra Trabzon
61000 TRABZON
Turkey

GPS:40.97047, 39.837021

電話番号
ファックス +90 462 455 90 09

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

NOVIST RESTAURANT

Contemporary, informal restaurant serving modern international cuisine as well as Turkish and Black Sea specialities.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  447 件のレビュー

トリップアドバイザーの評価  4.5/5  693 件のレビュー

2024エクセレンス認証

Bad hotel, I’m not recommend

トリップアドバイザーの評価 2.0/5

Nigara Z トリップアドバイザー認証口コミ

We didn't like the hotel at all, in the booking we indicated that there would be four adults and one child, we were given two rooms only for four, we called the reception twice, we went there twice, but no one did anything. There is no hot water in the shower, the rooms are dusty, old, the air conditioner almost doesn't work, upon arrival no one even showed us to the room, there are no brushes, no robes or anything else in the room. There is not a big choice for breakfast. In the evening we wanted to go to the pool, but we need swimming caps for it. No one warned us that we needed them, we had to buy them for 100 lira here. I don't know where the 5 stars came from, I think two stars are extra.

Dear Nigara Zikriyarova, First of all, thank you for taking the time to inform us about your experience at our hotel. While our primary goal as a team is to always provide the best service, the feedback from our guests adds experience and happiness to our team. We have done the necessary research on the situation you mentioned, but I should point out that since your reservation is for 4 adults and 1 child, there are 2 rooms in each room, 1 large bed and 1 sofa bed, and the room has been allocated according to the number of people. During check-in, it was stated that our rooms do not have 3 separate beds and your approval has been received. And after you checked in, your sofa bed was opened by our staff. We would like to state that the reason for the low number of products we leave in our rooms as standard is to minimize the footprint we leave on nature. In addition, if you have any needs, you can contact the reception and the product you need has been left in your room by the housekeeping and renewed daily. It is mandatory to wear a swimming cap in the indoor pool due to hygiene standards. If necessary, you can buy a swimming cap from the spa center. Thank you once again for taking your valuable time and sharing your objective comments. Best Regards, Dincer Cakmak General Manager

Good location hotel

トリップアドバイザーの評価 4.0/5

Tour291327 Solo travel - トリップアドバイザー認証口コミ

There is big mall near the hotel. Not far from an active shopping area. About ten kilometers from Trabzon city center There is bus station near the hotel. The beach within a few steps from the hotel. Good reception staff specially Aisha Gul, very active and helpful.

Novotel Trabzon’ da, keyifli zaman geçirdiğinizi öğrenmekten mutluluk duyduk. Ayrıca hizmet kalitemize ilişkin nazik yorumlarınızı tüm ekibimiz ile paylaşacağımızdan emin olabilirsiniz. En kısa zamanda sizi tekrar ağırlamak ve Novotel farkını yeniden yaşatmak dileğiyle. Saygılarımızla, Dinçer Çakmak Genel Müdür

Bushra Bushra and mesut

トリップアドバイザーの評価 5.0/5

ماجد ا トリップアドバイザー認証口コミ

We would like to thank Ms. Büşra, who welcomed us and checked us in quickly. She was polite, caring and very helpful. She explained the hotel in detail to the smallest detail and was very attentive. I would like to thank the entire welcoming team. Also, thank you to bellboy Mesut.

Dear Guest, We are pleased to learn that you had a pleasant time at Novotel Trabzon. In addition, you can be sure that we will share your kind comments about our service quality with our entire team.We hope to welcome you again as soon as possible and to experience the Novotel difference again. Regards, Dincher Chakmak General Manager

nice location and friendly staff

トリップアドバイザーの評価 5.0/5

İsmail İ トリップアドバイザー認証口コミ

very nice hotel. nice location and friendly staff The breakfast is very good. It is nice to be by the beach and the rooms are very clean. We were very pleased. I would definitely recommend it. Thank you very much. Very nice hotel. Everything was perfect

Dear Guest, We are pleased to learn that you had a pleasant time at Novotel Trabzon. In addition, you can be sure that we will share your kind comments about our service quality with our entire team.We hope to welcome you again as soon as possible and to experience the Novotel difference again. Regards, Dincher Chakmak General Manager

I DIDNT GO BUT THE SEVICE

トリップアドバイザーの評価 1.0/5

Passport37132203433 ファミリー - トリップアドバイザー認証口コミ

Ok so I was trying to reserve a suite room I called them because I didn't understand how I told her can u talk English she closed it on my face 😂💀 then I called again and she continued I told her how do I reserve she told me go to the website then she closed it on my face AGAIN 😂 I called AGAIN and told her can u walk me through it idk how ok then guess what she closed it AGAIN 😭 then I just reserved somewhere else better all because of there stupid rude service ✨️

Dear Guest, First of all, we would like to thank you for choosing Novotel Trabzon for your stay.Comments from our guests are very important for us to take our service quality one step further. Based on the experience you had during your stay, we kindly ask you to contact us at +90 462 455 90 00 and e-mail at h6710-gr@accor.com. Thank you again for taking your valuable time to share your accommodation experience with us. Regards, Dicer Cakmak General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,399 件のレビュー 9.1/10 サービス
  • 37 件のレビュー 4.4/10 インターネット
  • 342 件のレビュー 9.3/10 料理
  • 331 件のレビュー 8.5/10 清潔さ
  • 223 件のレビュー 8.4/10 朝食

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