ibis Hamilton Tainui bintang 3,5

We stayed here for one night. Room was comfortable with a view over the river. Good location near the main street and very close to a nice Italian restaurant. Initially they gave us a room with the wrong bed configuration but this was fixed (not without some grumbling by reception though which made us feel like it was our fault). Breakfast at the hotel was very nice.

Got there to be told parking was $40, the booking said parking and wifi available, not quite true. Could have been more transparent up front about the cost even including it in the rate like breakfast. As soon as keys were handed over got asked when I was leaving as they had a lot of guests and needed time in the morning to get the car, ok took that into consideration but no idea when I’m leaving so no I can’t rebook a time for car retrieval. Rude reception did not explain anything about the hotel it’s wifi password and its amenities, and then told me I misheard about the parking cost, how about speaking clearly, in my country (New Zealand) we go out of our way to be helpful, so please do the same for visitors. Reception is on the first floor, no help with luggage, so you’re dragging it in and out of the lift for one floor, then up to your floor. Housekeeping was nice should hire them for the reception they were more helpful. After the car goes to the $40 park for the night then you can’t drive anywhere. Bed was lumpy and bumpy, sheets were scratchy and itchy, three pillows only. One bottle of soap to use for hands, shower and hair. Shower had nozzle stuck to the wall up high, was it to expensive to buy the slide one. Expensive hotel with nothing plush about it, felt like it was a box with a bed only in the room, no plates, so no taking food back there. Bin had no rubbish bag in it, yuk. Worst experience could not have been more disappointed, especially when you go out of your way to treat yourself, ruined the end of my holiday. $300 a night with a holding fee of $50, prepaid by the way, and coming from Auckland where it was way cheaper, should have paid the extra $20 to go to Novetel. So embarrassing to have a chain like this in New Zealand what must our visitors think, as they get ripped off.

The staff and hotel are impeccable, we had an issue with our booking through booking.com however the staff managed this without fuss The venue itself is located in the heart of the Hamilton CBD and is well presented, comfortable and well priced The kitchen staff are friendly, and breakfast is fresh, tasty and set us up for a great day

A great hotel in the centre of Hamilton. The room was very clean and comfortable with a small en-suite shower. The buffet breakfast was very good with selections of hot and cold buffet items. There is valet parking for an additional fee. I would recommend this hotel.

If IBIS hotels in the UK were this quality I'd stay in them rather than opting for Premier Inns. The rooms in Hamilton are not large but clean, bright with new furniture and bathrooms and we got a comfortable bed, air con, tea,coffee, hot chocolate and a fridge! Breakfast was good and included eggs cooked to order if requested. Staff were friendly and helpful. 24 hour guest laundry for small charge also a bonus. Re complaints about parking - in the UK we would always expect to pay to park in a City Centre hotel so maybe a cultural difference. We stayed in the hotel 16 years ago and it has improved no end! A lovely stay - thank you!