ibis Cotonou 2 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 104 件のレビュー

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説明

ホテルのその他の情報

  • Hotel near the airport, Embassies, International Organizations & Ministries

  • Hotel located 10 minutes from the city center and Business district

当ホテルの客室

客室

Room with a double bed featuring the new bedding

  • 2 人/最大
  • 16 / 172 sq ft
  • 寝具 1 x ダブルベッド

ホテル所在地

ibis Cotonou

Boulevard de la Marina, 08 BP 0929
08 BP 0929 COTONOU
Benin

GPS:6.349573, 2.401333

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • ルームサービス

RESTAURANT

非契約写真

Linger over your meal as your stay unfolds and discover a world of taste sensations on the menu at ibis restaurants...

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  104 件のレビュー

トリップアドバイザーの評価  4.0/5  320 件のレビュー

Unprofessional, unethical, irresponsible !

トリップアドバイザーの評価 1.0/5

leciel83 Solo travel - トリップアドバイザー認証口コミ

Absolutely horrible experience with Ibis ! I am an Accor member and I booked a room for myself after I arrived by air in the morning and finished a full tour here in Cotonou via the ALL app. Also, my booking was not refundable and was shown on the app that it was paid. When I reached the hotel, the front desk person told me in a straight face that, sir I see your reservation but we don’t have a room for you today. I was like, and ? He said no room for you. I have then shown his my reservation, my app confirmation suggesting the room has been paid. But he claims that no the room was not paid and there is nothing he could do. Then he just gave me the hotel manager’s (Luc) email and ask me to write to him. After a long day, I was tired, this situation to me, especially booked via their official app, was truly unheard of. Also the front desk person just gave me, don’t look at me look and asked me to find another hotel myself. This was truly unprofessional and there was no apology from the start to the end. I am still verifying whether my credit card has been charged for this booking. But this experience was OMG, truly not responsible and not putting their customer first. Thus, I hereby share my terrible experience with them and hopefully it will not happen to you if you wish to book with them.

Dear Sir! Thank you for taking the time to tell us about your experience with us. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the appropriate measures have been taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Nordine AMRANI Directeur Général des hôtels.

Close to airport

トリップアドバイザーの評価 3.0/5

ffrige トリップアドバイザー認証口コミ

The location is the best feature of this place. However, you can't walk to the airport, you still need to rely on their shuttle service, which for me arrived very late when I was already about to hop on a taxi: very disappointing first impression! The room was small but clean. The breakfast quite nice, with excellent chocolate pastries. The WiFi is horrible, as it kept disconnecting.

Dear Sir, Thank you for taking the time to share your feedback. The content has been well noted and shared with our team. It is our hope that you will give us the opportunity to best serve you. Sincerely, Nordine AMRANI Directeur Général des hôtels.

Pathetic Service in one of the best hotel vicinities of Cotonou

トリップアドバイザーの評価 2.0/5

Abdur Rahman W トリップアドバイザー認証口コミ

Very Poor Customer Care, small rooms and ill mannered staff. However, one do enjoy the vicinity and facilities of Novotel hotel since ibis is situated in its premises, that’s a Plus Besides the NO CARE attitude, Ibis Cotonou in particular doesn’t care to oblige All Accor members, Accor membership benefits means nothing to ibis apparently. I had my reservations, done online via Accor App cancelled by ibis on multiple occasions for no reason. Accor however do help in following up with the hotel, but one has to go thru the trouble of having a backup plan as iBis may ask the guest to leave anytime. All Accor shall remove ibis Cotonou from its membership to say the least

Madame/Monsieur, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour parmi nous. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs. Nordine AMRANI Directeur Général des hôtels.

Lack of ....

トリップアドバイザーの評価 2.0/5

Ghizlane D トリップアドバイザー認証口コミ

I had one specific request, my invoice should have the right address on it. Never mind the lacking utilities or the non existing toiletries, all I wanted was that the invoice for my company has the correct address. I spent one hour with the clerk at the desk upon arrival to make sure they have the right address. Then when I needed to check out, the new clerk deleted the address and put another one. When I said this must be corrected, he said to give him 20 minutes, I gave him an hour. When I came back still no invoice. He assured me that they will correct it and send it to me via E-Mail. I travel back home, and nothing. I called over 25 times this last two months and nothing. I sent E-Mails, I contacted locals and still nothing.

Madame/Monsieur, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour parmi nous. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs. Nordine AMRANI Directeur Général des hôtels.

Centrally located hotel for business travellers

トリップアドバイザーの評価 4.0/5

Venky2011 トリップアドバイザー認証口コミ

The hotel is very close to the International Airport. The beach is at a walkable distance. The standrad hotel rooms are clean and neat but small in size. The hotel staff is well mannered and friendly. Good for business travellers. The hotel and its surroundings is quite peaceful and well maintained.

Dear Monsieur, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nordine AMRANI General Manager.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 86 件のレビュー 9.7/10 ロケーション
  • 110 件のレビュー 4.3/10 客室
  • 192 件のレビュー 7.4/10 サービス
  • 11 件のレビュー 7.1/10 インターネット
  • 67 件のレビュー 8.6/10 雰囲気
  • 60 件のレビュー 3.9/10 快適さ
  • 59 件のレビュー 5.9/10 朝食
  • 40 件のレビュー 5.6/10 清潔さ

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周辺の他の施設

Cotonouのすべてのホテル