Mercure Camboriu Hotel 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 2 375

Гарантия
лучшей цены
Mercure Camboriu Hotel - Image 1
Mercure Camboriu Hotel - Image 2
Mercure Camboriu Hotel - Image 3
Mercure Camboriu Hotel - Image 4
Av Atlantica 2010, 88330012 BALNEARIO CAMBORIU, Бразилия

Описание

Особенности отеля

  • No charge for children aged 8 or under staying with their parents

  • Modern event room for up to 400 people

  • Hotel in Balneario Camboriu w/ heated pool, gym, sauna and Live Spa Beauty

  • Beachfront hotel on the city's main avenue

  • 40-minute drive to Navegantes International Airport

Наши номера

Расположение отеля

Mercure Camboriu Hotel

Av Atlantica 2010
88330012 BALNEARIO CAMBORIU
Бразилия

GPS:-26.98726, -48.63257

Телефон
Факс +55 47 3367-3430

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Трансфер
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Курение на территории отеля запрещено

Завтрак

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 2 375

Рейтинг TripAdvisor  4.2/5  Отзывов: 2 538

no Control over the AC temperature. NO thermostat

Примечание: Tripadvisor 1.0/5

Adriana H Реальные отзывы TripAdvisor

You do not have control over the AC. It’s set up to a certain temperature and there is no thermostat. I called front office and they told me that there is nothing I can do about it. One of my kids was sick so I wanted to change the temperature to a higher one and I couldn’t . To me that’s a BIG NO No . Location is nice, food OK.

Thank you for taking the time to share your feedback. We sincerely regret the discomfort you experienced regarding the air-conditioning system, especially considering your child was unwell. We understand how important temperature control is for comfort and well-being, and we apologize for not meeting your expectations in this matter. Our air-conditioning system is centralized, with preset temperatures, which can unfortunately limit individual adjustments. Still, your comments are very important to us and will be shared with our management team for review and consideration of improvements. We appreciate your positive remarks about our location and food, and we truly hope to have the opportunity to welcome you again in the future, providing a more comfortable and satisfactory stay. Sincerely, Anatalia Bernardi General Manager

Awful place to stay

Примечание: Tripadvisor 1.0/5

TomP333 Couples - Реальные отзывы TripAdvisor

Avoid never stay here. There is a massive tower being built next door so get ready to wake up at 7 am to heavy construction it will be going on for 5 years. Then at night you are next to a night club which is pumping music until 1 am. The room is cheap the sheets are terrible the bed had poop stains all over it. If I owned Accor I would get rid of this property it is not a mid level asset it is awful and ruins the brand

Хорошее расположение

Примечание: отзывы клиентов 5.0/5

Denis Деловые путешественники - Проверенные отзывы - ALL

Отлично! Понравилось все

Olá Denis Agradecemos por compartilhar seu comentário! Ficamos muito felizes em saber que você gostou de tudo, incluindo nossa localização. Será um prazer recebê-lo novamente em nosso hotel! Atenciosamente, Anatália Bernardi Gerente Geral Mercure Camboriú Internacional

Hotel was adequate but service and responsiveness needs improvement.

Примечание: Tripadvisor 2.0/5

Cheryl K Реальные отзывы TripAdvisor

I am owed a refund by the hotel. When I checked out, I asked the desk clerk a question, and she said she would speak to the manager and get back to me, but she confirmed that I was due a refund. They never got back to me and I did not get a copy of the receipt. Nor have I received a credit on my credit card. I have emailed the hotel twice with no response. This is unacceptable.

Good location but poor service and cleanliness

Примечание: Tripadvisor 2.0/5

chrisandlorenah Couples - Реальные отзывы TripAdvisor

Great location but the horrific customer service and dirty common areas. We reserved and paid for our room in July 2023 in full. When we checked in, staff demanded to see the CC used for the reservation (July 2023) which was canceled by AMEX due to fraud. The staff demanded to see the card otherwise they would charge us in full again or we couldn’t check in. Despite showing the staff the reservation email confirmation showing the payment in full - which they had in their system, they still insisted in seeing “the cancelled credit card or proof of cancellation”. I asked for the legality of the ask and to speak with the manager which they refused to facilitate. After forwarding an email we received from AMEX letting us know the new card was on its way (from several months ago), they let us check I. I asked for the contact of their Regional manager next day so I could file a formal complaint and I was given the Hotel manager. She apologized and told me they would train the staff on proper procedures. The following interactions with staff when asking from assistant was not much better. Front desk offered to book us a car to drop us off at our New Year Party which I confirmed with the front desk. The staff never did the booking which resulted in us being almost 2 hours late to the party. The following day we asked for some assistance booking a restaurant reservation as our call would not go through. Bianca at the front desk told me “No, we don’t do that - we don’t have concierge services”. As far as the property,the gym equipment and floor was extremely dirty - pictures attached. I spoke with the front desk coordinator and staff 3 times - ask for a cleaning/ spray bottle and towels so guests can clean equipment between uses- it never happened (pictures are over a 4 day period). The hot tub was also filthy- pictures attached. The bathroom in the room also had a horrible sewage odor. Breakfast was one of the positives- definitely the only staff that had it together, and the area was actually clean. Accor needs to take a look at this property and overall, the staff. It was embarrassing for me to suggest the Hotel to family and friends that accompanied us in this trip.

Thank you for taking the time to share your detailed feedback about your recent stay with us. We sincerely apologize for the challenges you encountered, and we appreciate your candid remarks as they help us identify areas for improvement. Firstly, we deeply regret the inconvenience caused during check-in regarding the credit card situation. We understand the frustration and confusion it may have caused, and we will review our procedures to ensure a smoother process in the future. Your feedback about the staff's attitude and refusal to facilitate a conversation with the manager is concerning, and we will address this matter with urgency. Regarding the cleanliness issues in the common areas, particularly the gym and hot tub, we apologize for the lapse in our housekeeping standards. Rest assured, we will investigate the matter thoroughly and take corrective actions to ensure a cleaner and more pleasant environment for our guests. The lapses in service, including the failure to book the car and the unhelpful response about restaurant reservations, do not align with our service standards, and we appreciate you bringing this to our attention. We will reevaluate our staff training and communication protocols to prevent similar incidents in the future. Your pictures and descriptions of the cleanliness issues are valuable, and we will use them to address the concerns raised promptly. We take your comments seriously, and we assure you that necessary steps will be taken to rectify these shortcomings. We understand that your experience fell short of your expectations, and for that, we sincerely apologize. Please be assured that your feedback is instrumental in our commitment to providing an improved experience for future guests. We genuinely value your patronage and hope you will give us another opportunity to regain your trust on your future visits. Kind regards, Anatália Bernardi - General Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 809 Отзывов 9.4/10 Расположение
  • 1 071 Отзывов 5.8/10 Номер
  • 1 071 Отзывов 7.4/10 Сервис
  • 63 Отзывов 2.3/10 Интернет
  • 768 Отзывов 8.3/10 Завтрак
  • 511 Отзывов 4.4/10 Комфорт
  • 509 Отзывов 5.3/10 Чистота
  • 197 Отзывов 3.1/10 Соотношение цены и качества

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