Mercure Blackburn Dunkenhalgh Hotel & Spa 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,349 件のレビュー

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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 4
Blackburn Road, Clayton Le Moors Lancashire, BB5 5JP BLACKBURN, United Kingdom

説明

ホテルのその他の情報

  • 700 year-old country manor retaining its original features

  • 13 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities (Chargeable at £10pp)

  • Popular wedding reception destination for up to 300 guests

  • Beauty rooms offering a range of treatments

当ホテルの客室

ホテル所在地

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
United Kingdom

GPS:53.768386, -2.39473

電話番号
ファックス +44 1254 872230

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

CAMEO RESTAURANT

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,349 件のレビュー

トリップアドバイザーの評価  4.0/5  702 件のレビュー

£100 car park fine

トリップアドバイザーの評価 1.0/5

seanmC1833TD トリップアドバイザー認証口コミ

Got a car parking ticket of £100 due to very poor lighting in the car parked. Arrived late and just wanted to check in. Gave my license number and still got a £100 fine two weeks later. Hotel was awful too not worth the money in every sense. Called the receptionist they said they can’t do anything about it. Seems a bit of a scam tbh

Thank you for sharing your experience, and we’re truly sorry to hear about the issues you encountered, particularly with the car parking fine. We understand how frustrating this must have been, especially after arriving late. While we do ask guests to provide vehicle details to avoid fines, it’s clear that something went wrong in this instance, and we sincerely apologise for the inconvenience caused. Regarding your overall stay, we’re sorry it did not meet your expectations, and your feedback will be shared with the relevant teams to address areas that need improvement. If you would like to discuss this further, please do reach out to us directly, and we’ll do our very best to assist you – h6617-fo@accor.com (front Office Manager) Kind regards Nick Parry. General Manager

Disappointed

トリップアドバイザーの評価 3.0/5

Steve w トリップアドバイザー認証口コミ

Check was very efficient staff were very welcoming and friendly. Paid to upgrade to an executive double really disappointed as it was 2 single beds zipped together which dipped in the middle resulting in a poor night's sleep. Breakfast was ok however the buffet was poor waiting for fresh food to come out waited far too long so the food already on your plate had gone cold several staff walked past and no one went into the kitchen to bring out fresh items big let down. We stay in many different hotels but would not recommend to friends for the reasons outlined above. Struggling to understand why an executive double room would consist of two single beds 😳

Thank you for sharing your feedback with us. We’re pleased to hear that you found our check-in process efficient and our team welcoming and friendly. However, we’re truly sorry to learn that your experience with the executive double room and breakfast buffet did not meet your expectations. We understand how disappointing it must have been to have a poor night’s sleep due to the bed and to experience delays during breakfast. Regarding the bed, our executive rooms are sometimes configured as two singles zipped together to offer flexibility for our guests, but we regret that this impacted your comfort. Your comments about the breakfast buffet are also concerning, and we’ll be sharing them with the team to ensure we address these delays and provide a more seamless dining experience moving forward. We appreciate your feedback, as it helps us improve, and we hope you might consider giving us another chance in the future to provide a better experience. Kind regards Nick Parry. General Manager

Great team player

トリップアドバイザーの評価 5.0/5

Uzzzzy トリップアドバイザー認証口コミ

We were greeted by lovely friendly Semoyal Nauman and we felt very welcomed he was very professional tried his best to meet our needs he was very efficient and kind went out his way to find a room as we requested with useful information on arrival everything was explained to us we believe the on duty manager needs to credit this lovely man in reception who acknowledged us straight away we believe the manager needs to give Semoyal an amenities or reward for this great team.player who will go far. Thank you for making us feel welcomed and thanks for a great stay.

Thank you so much for sharing your kind and detailed feedback! We’re delighted to hear that Semoyal made such a wonderful impression and went above and beyond to ensure your stay was comfortable and welcoming. We will be sure to pass along your lovely comments to him and our management team – it’s always fantastic to recognise team members who embody true professionalism and exceptional service. It was a pleasure having you stay with us, and we hope to welcome you back again soon! Kind regards Nick Parry. General Manager

What an upgrade.

トリップアドバイザーの評価 4.0/5

Jayne S トリップアドバイザー認証口コミ

Welcoming entrance. Check in was easy. Room shower was broken so we were upgraded to the delay bridal suite. It was so lovely. Breakfast was fantastic. Restaurant had a limited choice but was nice. Spa was ok, we used the pool, steam rooms and sauna. The sauna wasn't that hot though. There isn't much in the surrounding area in walking distance. All in all a fab couple of days away.

Thank you so much for taking the time to share your experience! We’re delighted to hear that you had a warm welcome and an easy check-in process. We’re also glad we could upgrade you to the bridal suite, and it’s wonderful to know you enjoyed it. It’s fantastic that you found the breakfast to be fantastic and had a pleasant experience in the restaurant, even with the limited menu. We also appreciate your feedback on the spa facilities and will look into the sauna’s temperature to ensure it meets expectations. We’re thrilled you had a great couple of days with us, and we hope to welcome you back for another relaxing getaway soon. Kind regards Nick Parry. General Manager

2 nights Spa weekend

トリップアドバイザーの評価 3.0/5

Sharon B トリップアドバイザー認証口コミ

The staff were very friendly, especially Sarah who worked in the main restaurant. The treatments in the spa were lovely and the staff made sure you relaxed. The hotel was tired in places, and all the extras were expensive. A bottle of Prosecco was £39. We had booked an afternoon tea which was nice, but the scones were shop bought. My mum and sister in-law got a pot of tea, I drink coffee and got a small cup of coffee, when I asked for another I had to pay £4.60 for the pleasure, just little things like that kind of spoiled the experience. I suggest that they provide a pot of coffee with afternoon tea. We had booked a room with 2 double beds and my mum had her own room, they told us they had upgraded us….the room was nice but we ended up with 2 very thin single beds, so not as wide as a normal single. The bathroom was ok but needed a bit of care. Overall we had a nice stay and had a lovely time spending time with family. I couldn’t put it at a 4 star.

Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed spending quality time with your family and appreciated the friendliness of our team, particularly Sarah in the main restaurant. I’ll be sure to pass along your kind words to her. It’s wonderful to know you found the spa treatments relaxing and the staff attentive. However, I’m sorry to hear that certain aspects of your stay fell short of your expectations. Your feedback regarding the pricing of extras, the afternoon tea experience, and the accommodations is invaluable to us. I appreciate your suggestion about offering a pot of coffee with afternoon tea. I regret that the room configuration and bathroom condition didn’t meet your expectations, especially after the upgrade. We are continuously working to improve our facilities, and your insights will help us focus on areas needing attention. Once again, thank you for sharing your thoughts. I hope you’ll consider giving us another opportunity in the future to provide you with a stay that reflects the high standards we strive for. Kind regards Nick Parry. General Manager

との提携 TripAdvisor

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Blackburnのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。