Mercure Blackburn Dunkenhalgh Hotel & Spa 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,408 件のレビュー

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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 3
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 4
Blackburn Road, Clayton Le Moors Lancashire, BB5 5JP BLACKBURN, United Kingdom

説明

ホテルのその他の情報

  • 700 year-old country manor retaining its original features

  • 13 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities (Chargeable at £10pp)

  • Popular wedding reception destination for up to 300 guests

  • Beauty rooms offering a range of treatments

当ホテルの客室

ホテル所在地

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
United Kingdom

GPS:53.768386, -2.39473

電話番号
ファックス +44 1254 872230

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

CAMEO RESTAURANT

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,408 件のレビュー

トリップアドバイザーの評価  4.0/5  682 件のレビュー

Beautiful grounds, modern and spacious rooms but some issues there.

トリップアドバイザーの評価 3.0/5

GregG837 トリップアドバイザー認証口コミ

The grounds and building looks impressive. Room well decorated and modern. Check in easy and very friendly. However there was some issues: As we were staying in room 64 - through the courtyard, and it was a very heavy rain at that time, we got to the room soaked, as you need to walk outside to get to your room. The guttering system caused very loud noise from the rain through the night so our sleep wasn't comfortable. We have used swimming pool and saunas, which were great. Warm swimming pool and spacious and efficient steam rooms, saunas. We also went to the bar for evening and this was quite disappointment. We ordered margarita pizza with mushrooms and according to menu it suppose to have mozzarella in it. Instead it was parmeggiano, which make the pizza very salty and extremely oily. We didn't enjoy that. Will we stay again? Probably not.

Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the beautiful grounds, modern decor of your room, and the facilities, including the swimming pool and saunas. It’s wonderful to know that you found the check-in process smooth and our staff friendly. We’re sorry to hear about the challenges you faced during your stay. The heavy rain during your visit and the walk to your room through the courtyard clearly made things difficult, and we understand how frustrating it must have been to arrive at your room soaked. The loud noise from the guttering system due to the rain is another issue we regret. We appreciate you bringing this to our attention, and we will review the system to address this problem and ensure quieter and more comfortable stays for our guests. Regarding your dining experience, we apologize for the disappointing pizza. It’s concerning to hear that the dish did not match the menu description and was overly salty and oily. This does not align with the quality we strive to deliver, and we’ll be discussing your feedback with our kitchen team to ensure better consistency and accuracy in our dishes. We’re sorry to hear that these issues affected your overall experience and may deter you from returning. Should you consider giving us another chance, we’d love the opportunity to provide you with an improved and seamless stay. Kind regards Nick Parry. General Manager

Brilliant

トリップアドバイザーの評価 5.0/5

Lorraine C トリップアドバイザー認証口コミ

Attended and stayed over for a ball. The hotel went above and beyond our expectations. The room was fabulous we got the Bridal Suite, food and service was delicious. Absolutely nothing was too much trouble. Special shout out to Becky, Aziz and Luke x

Thank you so much for your wonderful review. We're thrilled to hear that your stay and the event exceeded your expectations, and it’s fantastic to know you enjoyed the Bridal Suite, delicious food, and attentive service. Becky, Aziz, and Luke will be delighted to receive your special mention—they always strive to make every guest's experience memorable. It was a pleasure having you with us, and we hope to welcome you back for more special occasions in the future. Kind regards Nick Parry. General Manager

All smoke and mirrors

トリップアドバイザーの評価 2.0/5

Mark B トリップアドバイザー認証口コミ

I booked this hotel because it looked good on the website but in reality it is tired and in need of a major refurbishment to bring it up to Mercure standards. Paint is chipped, the place looks unloved. The menu in the dining room is basic, though what we had was quite good. Unfortunately the receptionist was full of trying to be pleasant but didn't listen. Not an hotel I could recommend or likely to return to.

Thank you for taking the time to share your experience with us. We’re sorry to hear that the hotel did not meet your expectations and that certain aspects, like the décor and dining options, fell short. Your feedback about the need for refurbishment and more attentive listening from our team is very valuable, and we’ll make sure it is shared with our management team as we work to improve our service and facilities. We're glad you enjoyed the quality of the food, and we hope that you might give us another chance in the future to provide the experience you were hoping for. Safe travels, and thank you again for your feedback. Kind regards Nick Parry. General Manager

Incredible!!

トリップアドバイザーの評価 5.0/5

claireamberg Friends getaway - トリップアドバイザー認証口コミ

I stayed here with my best friend for my birthday present from her and honestly it was amazing, Stephen the deputy general manager went above and beyond for us and the service he provided was impeccable and he deserves recognition for this as he is a credit to the establishment. Our server Chloe (black hair) at the restaurant was so so lovely and extremely attentive also. The room we stayed in was beautifully designed and very welcoming, I had the best nights sleep I have had in a very long time so so comfy. The food was so delicious at the restaurant for dinner and the breakfast buffet was to die for! So much selection! I will 100% be back and looking forward to it, thank you for making my birthday one to remember ❤️

Thank you so much for your incredible review. We're absolutely delighted to hear that you had such a memorable birthday celebration with us. It’s fantastic to know that Stephen and Chloe made such a positive impact on your stay – we'll be sure to recognize their outstanding service. We’re also thrilled that you loved your room, had a great night’s sleep, and enjoyed the food, both for dinner and breakfast. We can’t wait to welcome you back for another amazing stay. Thank you for choosing us to help make your birthday special, and we look forward to seeing you again soon. Kind regards Nick Parry. General Manager

Excellent - Would definitely stay again

トリップアドバイザーの評価 5.0/5

Denise S トリップアドバイザー認証口コミ

Efficient, courteous reception. Bags taken to room for me. The two ladies in the bar were very friendly and so helpful. Aziz (?) in the dining room for breakfast was so welcoming and helpful - offered to get my coffee for me and I saw him bringing other guests’ breakfast for them. Big shout out to all the staff I encountered; the service throughout the hotel went above and beyond and I highly recommend a stay at the Dunkenhalgh.

Thank you so much for your wonderful review. We're thrilled to hear that you received such warm and attentive service from our team, from reception to the bar and dining room. Aziz and the rest of the staff will be so pleased to know that their efforts made a positive impact on your stay. We take great pride in offering exceptional service, and it’s fantastic to know we exceeded your expectations. We truly appreciate your kind words and recommendation, and we look forward to welcoming you back to the Dunkenhalgh in the future. Kind regards Nick Parry. General Manager

との提携 TripAdvisor

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