Mercure Blackburn Dunkenhalgh Hotel & Spa 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 346 件のレビュー

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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 4
Blackburn Road, Clayton Le Moors Lancashire, BB5 5JP BLACKBURN, イギリス

説明

ホテルのその他の情報

  • 700 year-old country manor retaining its original features

  • 13 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities (Chargeable at £10pp)

  • Popular wedding reception destination for up to 300 guests

  • Beauty rooms offering a range of treatments

当ホテルの客室

ホテル所在地

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
イギリス

GPS:53.768386, -2.39473

電話番号
ファックス +44 1254 872230

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

CAMEO RESTAURANT

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  346 件のレビュー

トリップアドバイザーの評価  3.9/5  928 件のレビュー

Not bad, could be better. Needs better communication and more staff

トリップアドバイザーの評価 3.0/5

ellim208 トリップアドバイザー認証口コミ

The room was nice. The massage was nice but that’s all I really have to say on the positives. The bar area is understaffed so takes a long time to get a drink or food. I booked through spa breaks to get a deal which included £30 per head in the evening restaurant, I bought lunch from the bar & lounge menu at lunch time which was quite nice food. However, when we got to the restaurant, we weren’t told earlier on but it was the same menu as the bar menu we had earlier. They advised the normal evening menu was not on but we still had £30 per head to spend. We didn’t want to try anything else on the lunch menu, therefore ordered a bottle of wine so we didn’t waste the whole £60 and decided to go somewhere else. They then advised the £30 per head was only for food. This was not advised earlier. I was slightly frustrated as if we were made aware the menu would be the same as the bar menu, we could’ve made the decision earlier or the £60 could’ve contributed towards lunch. It’s not the best selection for a nice evening meal. The breakfast was quite good and there was a good selection. The general area could do with a bit of upkeep

Dear Elli, Thank you for taking the time to share your thoughts regarding your recent stay with us. We appreciate your feedback as it is invaluable in helping us enhance our guest experience. I am pleased to hear that you enjoyed your room and the massage, as well as the breakfast selection. However, I regret to learn about the issues you encountered with communication and staffing in the bar area. We strive to provide attentive service, and your comments will be taken into consideration as we evaluate our operations. Regarding the restaurant menu, I apologize for the lack of clarity about the dining options available during your visit. It is our goal to ensure that all guests are fully informed of their choices, and your experience does not reflect our usual standards. I will ensure that your feedback is shared with the relevant teams to improve our communication practices. Thank you once again for your insights. We hope to welcome you back in the future for an improved experience. Best regards, Mercure Blackburn Dunkenhalgh Hotel & Spa

Amazing Hotel

トリップアドバイザーの評価 5.0/5

Jacqueline A トリップアドバイザー認証口コミ

Do you know I came to the Dunkenhalgh in order to do my own thing christmas and boxing days. Christmas day was made better by family, and friends. However the room is amazing nice big room, a very very comfy bed. Room and time enough to have a few moments. A comfy lounge with music in the background, just loud enough for you to talk and hear. But this review isn't really about the furnishings really it's about some amazing staff, who helped me so much. Their kindness just overwhelmed me. Never have I been looked after like they looked after me. All without them knowing what I was there for. The fish and chips that was not really on the menu but still done by Jack the newish chef. The scone jam and cream just made my day. Thankyou. The bar area which is where I spent my day was looked after by Jude, (Bar) Mia, and Sofia. They all gave me table service because they noticed I was struggling. Not just for me but for anyone they gave 100%.whom ever recruited them well done. Plesent, curtious, kind, but above all made my stay at the Dunkenhalgh far more than it could have been. Thank you so much to all of you I loved my stay. I will be back. Dunkenhalgh what a great place.

Dear Jacqui, Thank you for taking the time to share your experience at Mercure Blackburn Dunkenhalgh Hotel & Spa. We are delighted to hear that you enjoyed your stay during Christmas and Boxing Day, and that our accommodations met your expectations for comfort and relaxation. Your kind words regarding our staff are greatly appreciated. It is wonderful to know that their attentiveness and commitment made a positive impact on your visit. We take pride in providing exceptional service, and it is encouraging to hear that our team members, including Jack, Jude, Mia, and Sofia, contributed to your enjoyable experience. We are also pleased that you enjoyed the food offerings, including the fish and chips, as well as the delightful scone. Your feedback highlights the dedication of our culinary team and their willingness to go beyond the standard menu. We look forward to welcoming you back to the Dunkenhalgh in the future. Thank you once again for your kind review. Best regards, Mercure Blackburn Dunkenhalgh Hotel & Spa

Fabulous Christmas Experience

トリップアドバイザーの評価 5.0/5

Bovyboy1971 トリップアドバイザー認証口コミ

Came here for Christmas dinner with my family and from start to finish it was a wonderful experience. The food was delicious and plenty leaving us all with full stomachs. The staff couldn’t do enough for you especially Danielle who really made our Christmas meal special. Roll on next year.

Dear Leigh, Thank you for your delightful feedback regarding your Christmas dinner experience. We are thrilled to hear that you enjoyed the delicious food and found our staff, particularly Danielle, attentive and accommodating. Your kind words encourage our team to continue delivering exceptional service. We look forward to welcoming you back for more memorable experiences next year. Best regards, Mercure Blackburn Dunkenhalgh Hotel & Spa

FANTASTIC EXPERIENCE

トリップアドバイザーの評価 5.0/5

Susan N トリップアドバイザー認証口コミ

Had an amazing stay on christmas Eve 25 at this hotel Staff are warm friendly and welcoming Rooms and bedding are spotless FOOD AND RESTAURANT is the best ever served by professional waiters THE BAR is well stocked with a fantastic choice of drinks You won't be dissapointed if you book this hotel The hotel was so busy with coach parties but not once did I see staff with out smiles and being pleasant all the time to guests they had all given up there family christmas to make it special for the hotel guests Amazing staff in an Amazing hotel

Great Christmas day

トリップアドバイザーの評価 5.0/5

C9188VGmikes トリップアドバイザー認証口コミ

Came here for Christmas day with the family The place is lovely The food was excellent well done to the chefs The service was excellent They made ise feel welcome from start to finish Thank you all for a great Christmas day

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 233 件のレビュー 9.2/10 ロケーション
  • 912 件のレビュー 6.7/10 客室
  • 749 件のレビュー 8.1/10 サービス
  • 23 件のレビュー 2.8/10 インターネット
  • 451 件のレビュー 6.2/10 料理
  • 290 件のレビュー 5.4/10 清潔さ
  • 279 件のレビュー 7.2/10 朝食
  • 229 件のレビュー 8/10 ウェルネス・温泉エリア

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周辺の他の施設

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。