Mercure Blackburn Dunkenhalgh Hotel & Spa 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 339 件のレビュー

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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 3
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 4
Blackburn Road, Clayton Le Moors Lancashire, BB5 5JP BLACKBURN, イギリス

説明

ホテルのその他の情報

  • 700 year-old country manor retaining its original features

  • 13 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities (Chargeable at £10pp)

  • Popular wedding reception destination for up to 300 guests

  • Beauty rooms offering a range of treatments

当ホテルの客室

ホテル所在地

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
イギリス

GPS:53.768386, -2.39473

電話番号
ファックス +44 1254 872230

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

CAMEO RESTAURANT

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  339 件のレビュー

トリップアドバイザーの評価  3.9/5  932 件のレビュー

Christmas treat

トリップアドバイザーの評価 5.0/5

SueL335 トリップアドバイザー認証口コミ

This is a beautiful old building. We stayed overnight as a Christmas treat. It's a great base for sightseeing. We ate in the restaurant where the food was delicious. We were given a very spacious room with a double bed each and had a lovely comfortable quiet night's sleep

Dear Sue, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed the charm of our historic building and found our location ideal for sightseeing. It is wonderful to know that you appreciated the delicious dining experience and had a comfortable night's sleep in your spacious room. We hope to welcome you back in the future. Best regards, Mercure Blackburn Dunkenhalgh Hotel & Spa

A lovely spa day

トリップアドバイザーの評価 4.0/5

Hayley A トリップアドバイザー認証口コミ

We really enjoyed our visit to the Spa here. From the moment we rolled up to the property it looked fabulous. We didn't stay at the hotel but got a pleasant greetings from the receptionist who was helpful in guiding us to the spa. The hotel looked lovely. In the spa, the receptionist greeted us and asked us to take a seat. They brought a welcome drink which was a nice touch. We were provided the usual forms and provided with robe, towel and slippers. I didn't think slippers were included so was pleasantly surprised. They showed us around and all looked clean and lovely. There are lockers (you don't need money for these), shower, shampoo and body wash, hairdryers etc. There weren't an awful lot of day beds around the pool, so I imagine on busy days this would be an issue. We went mid week so it was easy to get sun loungers, however, there are no cushions on them, so that one reason why I gave it 4 instead of 5 stars, sometimes it's the little things that make a big difference. The pool was a little cold but once you start swimming lengths it's fine... however, at a spa you definitely want a lovely warm pool to dip in and chill out in but it was too cold to relax in. There is a sauna (which was fine in the morning but wasn't very hot later in the day), a steam room, an aromatherapy steam room and a zen room. My spa treatment was at 10am. I got there early and the spa was locked up. A lady came down the stairs and said I can come back just before 10. I did. But I was sat waiting with a few other people whilst the spa staff were still rushing around getting set up. This is another reason I gave it 4 stars. I like a spa to be a chilled atmosphere from the moment you walk in. Seeing people rushing around didn't feel very relaxing, so I think they need to get organised in there well in advance to customers attending the 10am treatments. The treatment itself was lovely, I chose the salt and oil full body treatment. I think next time I would choose a different treatment though as not enough time spent on my back. The afternoon tea was lovely with a birthday banner on the table. I couldn't fault the staff or look of the spa. It just needs a couple of tweaks to make the place perfect

Dear Hayley, Thank you for sharing your feedback regarding your recent spa day at Mercure Blackburn Dunkenhalgh Hotel & Spa. We are pleased to hear that you enjoyed the aesthetics of our property and appreciated the warm welcome from our team. It is gratifying to know that your spa treatment and afternoon tea contributed positively to your experience. We acknowledge your observations about the availability of day beds and the temperature of the pool. Your comments regarding the need for additional comfort on loungers and the desire for a warmer pool environment have been duly noted. We strive to create a tranquil atmosphere, and I apologize for the disruption you experienced with the staff's preparation prior to your treatment. We appreciate your constructive feedback, as it assists us in enhancing our services. Thank you once again for your kind remarks about our staff and the spa's ambiance. We hope to welcome you back soon for an even more enjoyable experience. Best regards, Mercure Blackburn Dunkenhalgh Hotel & Spa

Rooms and corridors can be cold

トリップアドバイザーの評価 5.0/5

D110SJmarkw トリップアドバイザー認証口コミ

We stayed as part of a long new year eve break The rooms and corridors can feel cold The staff were outstanding and friendly Food was very good quality Lots off space in the rooms We would stay again

Dear Mark, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our staff and the quality of food. Your comments about the temperature in the rooms and corridors have been noted, and we will take them into consideration for future improvements. Goodbye and best wishes, Mercure Blackburn Dunkenhalgh Hotel & Spa

NYE - a excellent choice for a family

トリップアドバイザーの評価 5.0/5

169henrya トリップアドバイザー認証口コミ

We are here for New Year’s Eve , and all I can say is exceptional. The restaurant NYE gala dinner was superb , 3 course set such a reasonable price . The Beef wellington was superb and the chef was such a lovely guy . Room was modern and specious in the executive wing and very clean . The hotel is in need of some renovation outside but what makes the hotel is the excellent staff . Thoroughly recommend and we will be back .

Dear Henry, Thank you for your kind words regarding your recent stay during New Year's Eve. We are delighted to hear that you found our gala dinner exceptional, particularly the Beef Wellington, and that our staff made a positive impact on your experience. It is encouraging to know that you appreciated the modernity and cleanliness of your room in the executive wing. We appreciate your feedback regarding the exterior of the hotel and will take this into consideration as we continuously strive to enhance our guests' experience. Thank you for recommending us, and we look forward to welcoming you back in the future. Best regards, Mercure Blackburn Dunkenhalgh Hotel & Spa

Not bad, could be better. Needs better communication and more staff

トリップアドバイザーの評価 3.0/5

ellim208 トリップアドバイザー認証口コミ

The room was nice. The massage was nice but that’s all I really have to say on the positives. The bar area is understaffed so takes a long time to get a drink or food. I booked through spa breaks to get a deal which included £30 per head in the evening restaurant, I bought lunch from the bar & lounge menu at lunch time which was quite nice food. However, when we got to the restaurant, we weren’t told earlier on but it was the same menu as the bar menu we had earlier. They advised the normal evening menu was not on but we still had £30 per head to spend. We didn’t want to try anything else on the lunch menu, therefore ordered a bottle of wine so we didn’t waste the whole £60 and decided to go somewhere else. They then advised the £30 per head was only for food. This was not advised earlier. I was slightly frustrated as if we were made aware the menu would be the same as the bar menu, we could’ve made the decision earlier or the £60 could’ve contributed towards lunch. It’s not the best selection for a nice evening meal. The breakfast was quite good and there was a good selection. The general area could do with a bit of upkeep

Dear Elli, Thank you for taking the time to share your thoughts regarding your recent stay with us. We appreciate your feedback as it is invaluable in helping us enhance our guest experience. I am pleased to hear that you enjoyed your room and the massage, as well as the breakfast selection. However, I regret to learn about the issues you encountered with communication and staffing in the bar area. We strive to provide attentive service, and your comments will be taken into consideration as we evaluate our operations. Regarding the restaurant menu, I apologize for the lack of clarity about the dining options available during your visit. It is our goal to ensure that all guests are fully informed of their choices, and your experience does not reflect our usual standards. I will ensure that your feedback is shared with the relevant teams to improve our communication practices. Thank you once again for your insights. We hope to welcome you back in the future for an improved experience. Best regards, Mercure Blackburn Dunkenhalgh Hotel & Spa

との提携 TripAdvisor

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