卡达雷斯索菲特酒店 5 星

Fui al sofitel de Cardales con una promocion que aparecia en la pagina de instagram...me habian hablado del hotel...y yo habia ido con mi pareja hace 15 anos atras! La verdad es que una desilucion total!! Muy alejado a la imagen que me habia quedado del hotel. El check in y check out lleno de gente..una cola interminable con gente en el mostrador poco capaz y antipatica. La habitacion descuidada..las cortinas todas caidas, tuvimos que subir por asensor de servicio porque no andaba el otro. Lleve para meterme a la pileta..para jugar al tenis para leer...no pude hacer nada de eso porque todo estaba colapsado y lleno de gente y chicos...Una pena lo que han hecho con el sofitel...e increible q un hotel que tiene un nombre y un prestigio termine siendo lo mas similar a un holiday inn...y eso es mucho decir...UNA DECEPCION TOTAL Y ABSOLUTA. Lo unico bueno..el desayuno..pero por 280 dolares prefiero pagar eso en otro ladooo

We arrived at Sofitel La Reserva Cardales expecting a five-star experience. What we got was a string of disappointments that left us comparing it to budget roadside hotels like Holiday Inn or Travelodge. After only 17 years in operation, the hotel already feels tired and poorly managed, staffed by mostly untrained and disinterested personnel—though we must credit the restaurant and pool bar staff, who were a rare bright spot. From the start, the service was lackluster. Security staff were indifferent and borderline rude. No one welcomed us as we parked or helped with bags. At check-in, disinterested reception staff gave us a tattered A4 printout of spa prices (more expensive than UK standards), a flyer, a paper wristband, and four cards—two for the room (which didn’t work), one for towels, and one for spa robes. Then we were left to find our way. The room was large but felt cold, worn and had no coffee or tea facilities (we were given some instant coffee and tea after we got fed up and complained after day 3) The “king bed” was two beds pushed together, and the topper was plasticky and noisy. The marble bath was dirty, the water lukewarm, and the shower stuck between scalding settings. The only redeeming feature was the lovely view and well-kept outdoor area. Our visit to the games room—a major selling point—was equally frustrating. We waited 20 minutes at an unattended desk before learning the bar wasn’t operating, and that there was a 25-minute wait for bowling. After finally getting drinks from the bar upstairs (with confusion over being allowed with drinks downstairs or not), we were given a lane out of three (one was broken) with only 8 balls total to share between all lanes—all too heavy or too light, both sizes with child-sized finger holes. The system then glitched and wiped our scores after our second go each. No staff were around to help, so we gave up. Dining involved scanning QR codes that led to an app with menus hosted on Google Drive. These changed often, and drink menus were confusing. Food was decent, and most of the waiting staff were pleasant, but a few looked like they didn’t want to be there. It was a rainy week, so the tennis courts were swamped. The maintenance person at the tennis club that belongs to the private neighbourhood next door was promptly at 8am every morning looking after those courts, making sure they would be usable by the afternoon. The hotel's courts, however, no one looked after them for a second in the 5 days we were there. We raised this several times to the reception staff who every time said "we'll look into it". After two days of receiving no response, I personally drained, swept, and put clay on one of the courts, which made it available for guests to enjoy the last two days of our stay. Yes, I spent two hours of my own time looking after the tennis court at a 5 star hotel... if that's not an embarrassment to the establishment, then that shows how little the management cares about their customers.  After complaining about all this, we got given free access to the "water circuit", which was yet another disappointment. Malfunctioning saunas, with broken seats and nails hanging dangerously, stinky dirty steam room, cold showers that aren't cold, and cold plunge that is meant to be at 10 degrees but it's more like 20.  In short, the hotel is beautiful on the outside but badly let down by poor service, dated infrastructure, and a total lack of polish. This could have been a dream stay. Instead, it was a lesson in how not to run a luxury hotel.

360 mala experiencia, salvo el desayuno. Infraestructura y habitaciones deterioradas, servicio básico en la gente que atiende, resto tarda , no tiene ambiente , comida fea , caro. Check-out la cola era similar a la de un banco en los 90. Como para remtar, a las 8:15 am estaba reparando la pared lateral del edificio con taladros y martillazos ..SUB-REAL Es la primera y última vez que vengo, CERO RECOMENDABLE, menos para parejas.

La peor experiencia que pude vivir en un hotel, previo al casamiento de mi hijo. Sin aire acondicionado, ni agua fría en la habitación para bañarse. Habitaciones sucias, sin enchufes en mesa de luz. Demoras enormes para ingresar y salir del hotel. Personal descomprometido con el servicio. Qué le pasó al Sofitel Cardales ? Le hice esta misma pregunta a la Manager de Guardia del día de ayer en el momento del check out y me dijo que era lógico porque hace 10 años era nuevo ??? Y dentro de 10 años qué hacen lo van a cerrar porque se viene abajo ? Consuelo que muchos pasajeros opinaban igual que yo. Brillante el customer experience de la manager de guardia cuando le indiqué que tres aires de las habitaciones no funcionaban ayer con 30 grados y me preguntó si lo reporté. Le contrapregunté si no era más fácil que chequeara si funcionaba el aire antes de darme la habitación. De todas maneras, le dije que lo hice, varias veces, llamando desde un teléfono fijo que yo usaba en mi oficina en el año 1990, llamando inútilmente por 15 minutos a un interno que nadie atendía. Decepcionante. pd: olvidé comentar que cuando reservé las habitaciones nadie nos informó que la pileta climatizada estaba en reparación. Ahí me tendría que haber dado cuenta de todo lo que iba a pasar.

Muy lindo hotel, lindas instalaciones, buen servicio y acorde a precio a calidad ( de lunes a jueves ) . Los fines de semanas y viernes, brindan los servicios completos ( barra en la pileta y los 3 restaurantes abiertos) pero aumenta demasiado el precio y si lo compras con otros hoteles 5 estrellas, se nota que Sofitel es un poco más viejo y queda un poco caro .