Sofitel La Reserva Cardales 5 stelle

Giudizio clienti (Valutazione ALL) 4.3/5 724 recensioni

I plus dell'hotel

  • 1 bambino sotto i 12 anni gratis, in camera con letti e lettino per bambini esistenti.

  • Hotel a Buenos Aires con piscina, spa e salone di bellezza.

  • Centro congressi fino a 2.600 persone

  • Hotel con parcheggio

  • Godetevi i ristoranti con vista sul lago

Hotel approvato ALLSAFE

Le nostre sistemazioni

Posizione dell'hotel

Sofitel La Reserva Cardales

Ruta Panamericana No. 9, Km 61, Campana, Buenos Aires
2804 CAMPANA
Argentina

Coordinate GPS:-34.273545, -58.898638

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sintesi
In sede
  • Piscina
  • Parcheggio
  • Ristorante
  • Hotel ad accesso con sedia a rotelle
  • Benessere
  • Aria condizionata
  • Wifi
  • Colazione
  • Bar
  • Sale riunioni

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.3/5  724 recensioni

Giudizio TripAdvisor  4.5/5  1.706 recensioni

Ottimo hotel, pessimo ristorante

Giudizio clienti 2.0/5

Anonimo Azienda - Avvisi confermati di ALL

Hotel veramente buono, purtroppo il ristorante è veramente pessimo ed essendo l'hotel molto isolato è un problema se non si vuole prendere l'auto per cenare. Un sofite con 1 solo ristorante ed un menu con 4 portate è una seria limitazione. Mi è capitato già in 2 soggiorni che a cena vi fosse solo buffet. La cucina sbaglia i piatti exsi giustificano come se fosse colpa del cliente. Consiglio l'hotel a chi prende l'auto per mangiare altrove.

Desidero ringraziarla per il tempo dedicato a scriverci in seguito al suo soggiorno presso Sofitel La Reserva Cardales. Sono spiacente che il servizio e la prestazione non siano stati all’altezza delle sue aspettative e la prego di accettare le nostre più sincere scuse. Gli alberghi Sofitel Hotels & Resorts desiderano offrire sempre il massimo nella qualità del servizio. Pertanto la sua opinione è per noi molto preziosa. Le assicuro che saranno intraprese tutte le azioni necessarie al fine di migliorare la qualità delle prestazioni citate. La ringrazio nuovamente per i suoi commenti e ci auguriamo di riconquistare la sua fiducia in occasione del suo prossimo soggiorno. Nell’attesa di accoglierla nuovamente, le porgo, Signora/ Signor, i miei più cordiali saluti Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

A real Five Star place, but in Argentine R.

Punteggio Tripadvisor 5.0/5

PanchiFiodorof Recensione certificata TripAdvisor

Trying to escape from Gallery One by Hilton experience at US. I have move to the South of America, perhaps not the best qualification for some people, but try to take a look at this place, really superior to past days at "well consider" places, full of dirt and without a human treatment. Here you have the best and the best people, from manager to housekeeping. Sorry at the front are argentine flag and french flag !!

It was a real pleasure receiving you as our guest at Sofitel La Reserva Cardales, we are very grateful for choosing us and for taking the time to share your experience. We strive every day to make our guests' stay an unforgettable experience. It will be a pleasure to have your visit again. Cordially, Raúl Blanch Concierge & Guest Relations Sofitel La Reserva Cardales

Not worth the price

Punteggio Tripadvisor 2.0/5

Ricky G In coppia - Recensione certificata TripAdvisor

Very disappointed with a hotel that charges 500 USD the night. The beds are awfully soft and left me and my wife with back pain. The big pool is ice cold, even though the city had been in 30+ Celsius for several weeks (I heard from a friend it’s always like this). The facilities in general are worn out and need maintenance ASAP (the pool that has mosaic tiles had an impressive amount of tiles missing). Also, there should be small tables by the lounges in the pool to put stuff or even food or drinks and there is none. The room which is huge had a small tv proportionally to the wall. The stuff is friendly, but there is a lack of training and corporate treatment. They all seem to be doing things differently without a corporate homogeneous, uniform way of acting with guests. The kayak experience is lame, as they only let you paddle for about 150m, because the rest of the lagoon is restricted. There’s a general sense of poor service, I.e. the bathroom near the pool had no soap. And they charge you in USD, and convert it to pesos at their own rate, which ends up being more expensive than anyone can plan. It should be the other way around. Again, very dissatisfied.

Thank you very much for taking the time to share your comments about your recent stay at the Sofitel La Reserva Cardales. Your opinion is very important to us, as it helps us to improve day by day. We are very sorry that you were dissatisfied with our service and that is why we wish to extend our most sincere apologies. Please note that your comments will be forwarded to our teams for review, as all our efforts are aimed at providing our customers with the best service. Note: We have responded to this same review on the different platforms that you have written. Greetings. Raul Blanch Concierge & Guest Relations Hotels & Resorts Sofitel La Reserva Cardales

Beautiful and relaxing

Punteggio Tripadvisor 5.0/5

MrsSofiaElena In coppia - Recensione certificata TripAdvisor

Beautiful Sofitel in a wildlife reserve. One night is not enough as there are many attractions to do, kayak, bowling, the spa... hiking and cycling ! Buffet breakfast was excellent. A place to visit if you stay a few days in Buenos Aires, or if you live in Buenos Aires ! Many thanks to Julieta from Reservations and Agustin from the Reception, both really kind and helpful.

Let us thank you for your trust in us during your stay at Sofitel La Reserva Cardales and at the same time thank you for sending us your valuable comments in order to improve our service day by day. Sincerely! Raul Blanch Concierge and Guest Relations Hotels and Resorts Sofitel La Reserva Cardales

Bad

Punteggio Tripadvisor 2.0/5

Antonella16789 In famiglia - Recensione certificata TripAdvisor

The location is increíble to get away from the city and relax. But unfortunately my experience was bad, the food and the attention was poor, From 12 to 6pm I have to had the need to ask PLEASE and repeatedly call to reception to clean my room or at least to bring me towels in order to allow my family and me to take a shower and do the scheduled activities, they just came at 6 pm. And too many other experiences, 2 hours waiting for some french fries, hairs in the food, etc. I understand maybe the hotel was full but my experience was bad, they should need to be prepared and have the resources to cover it as well. It’s a pity, really, the hotel is nice but the people who work there are nor friendly at all with the guests.

Gracias por tomarse el tiempo de publicar su opinión. Sus comentarios son extremadamente valiosos para nosotros, ya que nos esforzamos por mejorar con cada estancia. En nombre de Sofitel La Reserva Cardales pedimos acepte nuestras más sinceras disculpas por no brindarle el más alto nivel de hospitalidad en su reciente visita. Ciertamente hemos abordado sus inquietudes a medida que buscamos satisfacer de manera más efectiva las necesidades y preferencias de nuestros huéspedes. Esperamos tener la oportunidad de recuperar su confianza en nuestras instalaciones y servicios en el futuro cercano. No dude en ponerse en contacto con nosotros sí está dispuesto a darnos una nueva oportunidad. Atentamente. Raúl Blanch Concierge & Guest Relations Hotels & Resorts Sofitel La Reserva Cardales

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