ソフィテルマカオ at ポンテ16 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.9/5 373 件のレビュー

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Rua do Visconde Paco de Arcos, 0 マカオ, 中国マカオ特別行政区

説明

ホテルのその他の情報

  • マカオのユネスコ世界遺産に登録されている歴史地区から徒歩圏内という最高のロケーションです。

  • 一部の客室には床から天井までの窓があり、市街、港、または珠江の景色を望むことができます。

  • 広々としたリビングエリアとジャグジーバスタブを備えたマンションスイート。

  • テラスと美しい庭園に囲まれた 2 つの屋外プール。

  • フランスの暮らしの芸術とマカオの地元感覚にインスピレーションを得たダイニングおよびレジャー体験。

当ホテルの客室

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ホテル所在地

ソフィテルマカオ at ポンテ16

Rua do Visconde Paco de Arcos
0 マカオ
中国マカオ特別行政区

GPS:22.196944, 113.535833

電話番号
ファックス +853 8861 0018

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.9/5  373 件のレビュー

トリップアドバイザーの評価  4.6/5  7,082 件のレビュー

A Five-Star Feast!

トリップアドバイザーの評価 5.0/5

Sandra Nicole P トリップアドバイザー認証口コミ

Fantastic variety and everything tasted incredibly fresh. The service was quick to clear plates, and the dessert station was a highlight. Definitely coming back! A special thanks to the staff—Luisa, Mae, Brian, Chris, and Shirley—for their exceptional service. They truly made our dining experience memorable!

Club Lounge Service Below Sofitel Standard

トリップアドバイザーの評価 2.0/5

지원 김 トリップアドバイザー認証口コミ

The Sofitel Macau at Ponte 16 has a great location. The room was clean and comfortable, and housekeeping was outstanding – rooms were always perfectly refreshed after just a few hours away. However, the club lounge service fell short of expectations for a 5-star property. The female staff were consistently attentive, friendly, and professional. In contrast, some of the male staff often spoke in a rather stiff tone and at times lacked professionalism in their attitude. For example, one male staff member named Russell was seen making what appeared to be his own coffee using the guest bar machine while looking at his phone in front of guests, before heading to the back. The lounge also operates on a system where the next drink is only provided after the previous one is completely finished, which makes it difficult to enjoy a variety of beverages despite it being a lounge. Overall, the lounge experience was disappointing compared to the hotel’s other strong points.

Dear Guest, bonjour! Li Ho, thank you for choosing to stay at Sofitel Macau at Ponte 16 and for taking the time to share your detailed feedback with us. We highly value the experience of every guest and sincerely appreciate your recognition of our prime location, room cleanliness, and the outstanding performance of our housekeeping team. Regarding your comments about the Club Lounge service falling short of our brand standards, we deeply regret this and sincerely apologize. We have taken note of your feedback regarding the attitude and professionalism of some male staff members, particularly the specific incident you mentioned. This matter has been formally documented, and we will conduct an internal review followed by additional training to ensure that all team members consistently embody Sofitel's spirit of attentive, warm, and professional service. At the same time, we have noted your feedback on the beverage service arrangement in the lounge and will include this in our review of service procedures. We aim to explore ways to better balance operational efficiency with meeting our guests' individual preferences. Once again, thank you for your honest and constructive feedback, which provides important direction for our continuous efforts to improve service quality. Should you choose to stay with us again in the future, please feel free to share your expectations and suggestions directly with our management. We look forward to the opportunity to offer you a truly complete Sofitel experience. Wishing you all the best! Sincerely, Gest Relations Officer

Clean environment and great customer service

トリップアドバイザーの評価 5.0/5

Marivic B トリップアドバイザー認証口コミ

The food was great , the ambiance is Good and staff are friendly and approachable specially to Ms. Luisa, Ms. Michelle, Mr. Romeo and Mr. Chris..Thank you guys for your excellent service .We're surely come again.

❤️

トリップアドバイザーの評価 5.0/5

Katherine D トリップアドバイザー認証口コミ

I love the servers, food and atmosphere! Especially the Filipino servers Luisa, Mary, Michelle and Brian! Thank you so much kabayan!

Exceptional service

トリップアドバイザーの評価 5.0/5

Garlyn r トリップアドバイザー認証口コミ

Good food and attentive staff, thanks to Luisa for assisting me because im pregnant . And also mary and michelle. We will comeback with family and friends!

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,871 件のレビュー 8.8/10 清潔さ
  • 1,772 件のレビュー 9.3/10 料理
  • 1,027 件のレビュー 9.1/10 朝食
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