ノボテルバリクパパン 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 554 件のレビュー

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JL Brigjen Ery Suparjan No 2, 76112 バリクパパン, インドネシア

説明

ホテルのその他の情報

  • 多彩なスパとレジャー施設

  • 設備の充実したミーティングルーム10室

  • エアコン完備の広々とした客室

  • プルタミナゴルフコースから車で9分

  • セピンガン空港から車で16分

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ホテル所在地

ノボテルバリクパパン

JL Brigjen Ery Suparjan No 2
76112 バリクパパン
インドネシア

GPS:-1.275971, 116.834801

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

スクエア

ノボテルが提供する新しいスタイルのコンセプトレストランです。 アジア料理、西洋料理、本格的なインドネシア料理をお召し上がりいただけます。 食欲をそそるビュッフェ式の朝食、ランチ、ディナーを毎日ご利用いただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  554 件のレビュー

トリップアドバイザーの評価  4.0/5  673 件のレビュー

2024エクセレンス認証

Not suitable to be Accor Chain

トリップアドバイザーの評価 2.0/5

juncheoll ビジネス - トリップアドバイザー認証口コミ

It was worst stay in my Accor-member history. 1. Room is dirty - Old hotel, proper renovation is needed but most are not in rightful condition. It seems few of their rooms are not used for long time. I stayed through 2 continuous booking, when I assigned to my room on 2nd booking it has drainage issue. I immediately request for room change. Drainage has no issue but I found few ants on the bed table and toilet bowl flushing was very weak. 2. Service - On my check-in, they mentioned to check my welcome drink through ALL app. But I realized there is no banner for my welcome drink redemption. I asked back it is not shown so issue physical voucher. But they made me to wait for 20mins keep looking for managers asking A-Z.... In the end they issue the physical voucher and talking to each other there was internal notice to issue physical voucher which is totally opposite they mentioned in front of me. (But I understand Bahasa...) They didn't even offer me upgrade as Platinum benefit, but which I understand if there is no available room. But.... the hotel is not so crowded whole day, still quite suspicious whether they really have the room type. The Bar receptionist (one guy and one lady bartender) were not polite at all when they receive order for my welcome voucher. I strongly recomment Accor marketing team to review this hotel's management and rather take out Accor name from this hotel. Not proper to hold Accor's name.

Dear Juncheoll, Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. We do apologize for the inconvenience it might caused during your recent stay with us, for the time being management is investigating the case to find out what was really happen and take further actions. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you in the future. Sincerely, Sigit Budiarso General Manager

Novo x Family

トリップアドバイザーの評価 5.0/5

Ultravanila トリップアドバイザー認証口コミ

For me and my fam, Novotel Balikpapan still shown their best hospitality in Balikpapan. We prefer to stay here than other hotel. Novo has spacious bedroom and various breakfast choice, also an awesome pool. Glad to be back to Novotel Balikpapan to spend the weekend with our loved ones.

Dear Ultravanila, Thank you for the Good Score, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigit BUDIARSO General Manager

Nice hotel for business people

トリップアドバイザーの評価 4.0/5

Danny S トリップアドバイザー認証口コミ

The hotel is relatively old, but I like the lobby and the room which are spacious. The location is also serene, which makes a good hotel to rest for the evening. It's a good hotel for business people since there are plenty of area in the lobby to carry on business discussion.

Best hotel I've found for Western travellers in Balikpapan

トリップアドバイザーの評価 4.0/5

303graemet Solo travel - トリップアドバイザー認証口コミ

Was pleasantly impressed with this hotel, definately not a 5 star and just scrapes a four star but overall i was happy. The hotel staff are all very friendly, and the food i ordered to the room was always very nice. The room was clean and housekeeping always keen to help or assist. The beds are comfortable and large. The only downsides that i encountered and hence losing a star in my opinion was down to the lack of proper hot water in the room, and the swimming pool was not cleaned in the week i was there, looked rather dirty so i gave it a miss. The hotel is also not situated in the nicest area of town, so i didnt venture out much.

Dear 303graemet, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments about how pleasant your stay was with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigit BUDIARSO General Manager

Jr

トリップアドバイザーの評価 1.0/5

Jurusanto ビジネス - トリップアドバイザー認証口コミ

Very bad hotel and room is ugky with very Aging towels , this was note Representative accorr hotel , i was a platinum member , hundreed times stay in the accor hotel, the front desk Sony was not helpful , the food that i orderred was not sending to my room but they asked me to picik th up….bed smell etc

Dear Jurusanto, Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures for a better services, and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigit BUDIARSO General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 69 件のレビュー 8.8/10 ロケーション
  • 372 件のレビュー 7.1/10 客室
  • 299 件のレビュー 8.6/10 サービス
  • 9 件のレビュー 4.3/10 インターネット
  • 163 件のレビュー 6.3/10 清潔さ
  • 131 件のレビュー 8.7/10 朝食
  • 21 件のレビュー 5/10 お値打ち度
  • 9 件のレビュー 4.7/10 ウェルネス・温泉エリア

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周辺の他の施設

バリクパパンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。