瓜鲁雅捷魁提玛索菲特酒店 5 星

客户意见评级 4.5/5 20,180 评论

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瓜鲁雅捷魁提玛索菲特酒店
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酒店其他优惠

  • 周六在餐厅享用 feijoada,可以欣赏 Mar Casado 岛景色

  • 酒吧区在现代精致的环境中举办欢乐时光活动

  • 停车场拥有 500 个停车位和代客泊车服务

  • 酒店位于瓜鲁雅,设有泳池吧区,可欣赏伯南布哥海滩景色

  • 6000 平方米的大型室内和室外会议中心

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店及周边服务

从 15h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • WIFI/互联网连接
  • 泊车
  • 残疾人士的便利设施
  • 儿童服务
  • 全禁烟宾馆
  • 使用空调
  • DE GUARULHOS 付费服务
  • 酒店使用的语言
  • 接待处全天候开放
  • 提前入住/延迟退房 付费服务
  • 干洗/熨烫 付费服务
  • 行李员
休闲和活动
  • 游泳池
  • 健美中心
  • 护理
  • 儿童服务
  • 网球
  • 海滩和水上运动
  • 其他体育活动
餐饮
  • 早餐 付费服务
  • 3 餐厅
  • 2 酒吧
  • 客房服务
商务服务
  • 26 会议室
  • 会议酒店
  • 商务中心
  • 提供复印/打印服务

酒店位置

瓜鲁雅捷魁提玛索菲特酒店

Av Marjori da Silva Prado 1100
Praia de Pernambuco
11444000 瓜鲁雅
巴西

电话: +551321042000

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • RIO DE JANEIRO - GUARUJA : 

  • RIO DE JANEIRO - SANTOS : 

  • SAO PAULO- GUARUJA : 

  • 乘飞机

    CONGONHAS AIRPORT 达到 80公里 / 49.71 英里

  • 乘飞机

    DE GUARULHOS 达到 150公里 / 93.21 英里 - 班车服务 付费

GPS :-23.970838, -46.187973

我们的客房

瓜鲁雅索菲特酒店的公寓可以全方位满足各种需求。无论您来这里商旅出差还是全家度假,我们的公寓都可以为您带来终极豪华和舒适体验,满足您对索菲特酒店的所有期待。

酒店餐厅和酒吧

RESTAURANTE MAR CASADO

美食类型: 地区

Enjoy a menu specializing in fresh seafood while admiring the views from the seafront at the Mar Casado Restaurant. Open 1pm to 4pm.

RESTAURANTE BRISA

美食类型: 国际

National and international haute cuisine is served at the Brisa Restaurant in the form of a delicious, varied buffet prepared by French chef Patrick Ferry. Monday to Friday, 7am to 10:30am and 12:30pm to 4pm. Weekends and public holidays, 7am to 11am

L'EAU VIVE BAR

Enjoy relaxing moments in a modern and sophisticated environment and drinks inspired by seasonal trends at the L'Eau Vive Bar. Open 9am to 1am.

RESTAURANTE LES ÉPICES

美食类型: 法式

The traditionally French Les Épices Restaurant offers a refined menu and a wine list featuring highly prestigious and award-winning wines. Open 8pm to 11pm.

L'EAU VIVE

L´Eau Vive 大堂酒吧享有现代、精致、优雅的氛围。在泳池酒吧享受美好时光,品尝美味小吃和钟爱的饮料。

非合约照片

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

POOL BAR

非合约照片

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

您的会议和活动

我们的会议室

  • 会议室数量:26

  • 最大面积:3,750 平方米

  • 最大容量:5000 个人

  • 最大宴会容量:40 个人

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瓜鲁雅捷魁提玛索菲特酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.5/5

20,180 评论

TripAdvisor 评级 4.5/5

2,538 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Could’ve been great. But wasn’t.

Tripadvisor 评级 3.0/5

jamespstanton 21/08/2021 经 TripAdvisor 认证的评论

Three night stay, traveling with a 3 month old baby. A/C didn’t function properly the first night. Informed front desk next morning. They said they would fix it. Following night was chilly, so no A/C. Third night it was hot again, A/C again didn’t work. Informed the front desk at checkout and requested some sort of compensation for their failure to fix the problem. Was told it was our responsibility to report the problem if it had not been fixed. Forgive me for being blunt, but paying R$1500/night for a hotel room, the A/C should work. Going on a trip to relax and spend time with my family shouldn’t include supervising the maintenance work of the A/C. Otherwise, the hotel is nice a bit old but still nice, food is good, staff is friendly. Could’ve been a nice trip but ended up being unpleasant.

Dear James Stanton, Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Great resort lovely staff

Tripadvisor 评级 5.0/5

paulwitts Family - 14/01/2020 经 TripAdvisor 认证的评论

We got married in São Paulo and took 6 guests from the UK to the Sofitel. The beach is right in front of the hotel and the breakfast and lunch buffet were superb. There was a problem with our Jacuzzi bath but the management compensated us for the loss of this facility so no problem. Very modern and clean with a large pool. Lots of kids so very family orientated so try and get a room away from the kids club if you want peace and quiet. The a la carte French restaurant was top class. Most guests are Brazilian of course and not all the staff speak English but that didn’t really matter. Would recommend

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Highly disappointed

Tripadvisor 评级 2.0/5

jl1804 Couples - 11/01/2020 经 TripAdvisor 认证的评论

Poor registration by email (exchange of email) Poor check in (no special welcome for gold customers/mistakes made) Line up for breakfast (yes we had to wait to access the restaurant) Poor material condition Poor check out

Dear Guest, Bonjour! The hotel is disappointed to hear that your experience didn't meet your expectations. Your complaints are being investigated. The team is sorry about this and the Management will act to avoid recurrences. The Softel Guaruja Jequitimar hopes your bad impressions will be reversed on next opportunity. Best regards, Márcia Miranda Hotel Manager Sofitel Guaruja Jequitimar

Very nice hotel located in a wonderful area

Tripadvisor 评级 4.0/5

Daniel L Family - 07/11/2019 经 TripAdvisor 认证的评论

I was very happy about our stay. This is the fourth time we stay at the same hotel in a one year period. Our only complaint was regarding lunch. Our reservation was done at the accorhotels homepage as usual, and as we arrived we were very surprised that this time, different from the other three times we stayed at this place, Lunch was said that was not included! There was no detail about that in the accorhotels homepage, and I did not see anything different while doing the reservation, nor the price was that much different than what was charged before, when Lunch and Breakfast were both included.

Dear Mr. Daniel, Bonjour! We very much appreciate your evaluation regarding your stay in Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Marcia Miranda General Manager Sofitel Guaruja Jequitimar

Are you sure it's Sofitel?

Tripadvisor 评级 2.0/5

celson728 Family - 06/11/2019 经 TripAdvisor 认证的评论

The hotel has poor installations. We booked an expensive ocean view room, but the sink was clogged. The coffeebreak had no many options, and the lunch was bad. It's impossible that this hotel is a five stars. Me and my family had a very desapointed weekend and I'm considering to sue the hotel for refund, since it's not even close what it's advertised. Too bad, we where waiting so long to be there.

Dear Mr. Celson, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

Great

Tripadvisor 评级 4.0/5

Luciane G Family - 31/10/2019 经 TripAdvisor 认证的评论

Very clean hotel, well receptive staff, especially the bellman and valet, breakfast and lunch very well served. The option to exchange lunch from departure day to lunch from arrival day was missing. Tip: Choose rooms on higher floors.

Dear. Mrs. Luciane, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

The pearl of São Paulo

Tripadvisor 评级 4.0/5

Quest12292718987 Family - 19/10/2019 经 TripAdvisor 认证的评论

Always a great experience. A beautiful beach, delicius food and Confortable rooms. Its a wonderful place to stay on a couple or family trip. The Beach is amazing and the hotel too. I super recommend..

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Jequitimar.

Worth it in high season

Tripadvisor 评级 4.0/5

carloseduardot761 Family - 22/07/2019 经 TripAdvisor 认证的评论

The hotel has an excellent infrastructure, with several pools, restaurants, bars and beach service. Service and care is majestic, as Sofitel standard. Having stayed in the winter, we could not enjoy many services, because they were closed by the low movement. Breakfast is good but meals are very simple served in a limited buffet

Dear Carlos Eduardo, Bonjour! Thank you for taking your time to share your impressions about Sofitel Guaruja Jequitimar. The team is glad that you enjoyed a relaxing time at the hotel. Sofitel will be waiting for your next visit! Feel Welcome, Márcia Miranda Hotel Manager

Hospitality,comfort and good food.

Tripadvisor 评级 5.0/5

Marina M Couples - 08/03/2019 经 TripAdvisor 认证的评论

It is very pleasant to spend a few days with you! Place of beautiful nature, comfort and hospitality! Attentive and solicitous staff. Easy access! We will come back more and more times! Thank you! To the next.

Dear Mrs. Marina, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Jequitimar.

Brazilian Paradise

Tripadvisor 评级 5.0/5

Jean O Couples - 07/02/2019 经 TripAdvisor 认证的评论

Keep going back to this jewel. Warm welcome, room with an excelent view, clean and most important available at arrival. Impressive breakfast and lunch buffets. Pool water at perfect temperature, just the music could be improved....

Dear Mr. Jean, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Guaruja Jequitimar

Nice beach resort

Tripadvisor 评级 4.0/5

Quest12292718987 Family - 17/12/2018 经 TripAdvisor 认证的评论

The Beach is fabolous and staff Very kindly. But the hotel needs a maintenance. The blackout curtain doesnt Works. Idem the bathtub. Besides I asked for a late check-out because I'm a Silver member of LeClub Accor but the staff denied.

Dear Customer, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive feedback of our clients. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Guaruja Jequitimar.

Excellent Hotel, very nice location!

Tripadvisor 评级 5.0/5

Daniel L Family - 09/12/2018 经 TripAdvisor 认证的评论

The hotel is indeed very good, with excellent services and beautiful location. The casino game at night is really nice, and the Pernambuco Beach safe and calm. There are several stores and restaurant options attached to the Hotel, at the Jequiti Mall, along with a Pão de Açucar supermarmarket, so that there is no need to travel. Nearby beachs as Enseada and Pitangueiras also offer good options for restaurants and night life.

Dear Mr. Daniel, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Excelent beach front hotel near to Sao Paulo.

Tripadvisor 评级 5.0/5

Rubens C. V Family - 25/05/2018 经 TripAdvisor 认证的评论

Sofitel Jequitimar is a very good resort hotel (might be all inclusive or not) one hour and half from Sao Paulo. The rooms are very comfortable. It is located in a nice beach. We very often go with our grandson or granddaughter that can stay in the same room with free meals and no extras. I highly recommend it.

Dear Mr. Rubens C.V, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Excelent

Tripadvisor 评级 5.0/5

andreluisb2018 Family - 09/02/2018 经 TripAdvisor 认证的评论

The experience was amazing! The structure's of the hotel and hospitality. The employees was so kind, and make everything to make things going well. On check in I received an upgrade of the room. It was my birthday and they send me a small cake to celebrate with my family. I loved the way that they surprised me and my Family! I desire to return real soon.

Dear Mr. Andre, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Nice but trick

Tripadvisor 评级 4.0/5

anafD4634SH Family - 25/01/2018 经 TripAdvisor 认证的评论

It is a nice place for a weekend escape from São Paulo city. However, kids below age 4 may not stay in the kids club without adult supervision unless you pay for a babysitter and they will be kept on the babies´room. On the other hand, if you buy an all inclusive package, kids 4 years old and older will not be included in the package, they will charge you extra fees for their lunch and dinner.

Dear Mrs. Ana, Bonjour! We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our team. One of the main goals of this area is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Márcia Miranda Manager Hotel Sofitel Guarujá Jequitimar

Vacation in family

Tripadvisor 评级 4.0/5

tatianap564 Family - 12/01/2018 经 TripAdvisor 认证的评论

Once time again,service was terrible People not prepare to work at this hotel certainly Unfortunely nothing change last 3 years Food quite reasonable but below expected certainly Rooms take too long to be cleaned

Dear Mrs. Tatiana, Bonjour! We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our team. One of the main goals of this area is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Amazing, absolutely TOP LEVEL !

Tripadvisor 评级 5.0/5

claudioandrec Business - 14/12/2017 经 TripAdvisor 认证的评论

This is the best property I have ever stayed in Brazil. Better than the Belmond Copacabana Palace. The service is perfect, my Prestige Suite was perfect, the employees are helpful, polite, and kind. The restaurants are great. The pool, amazing. The SPA, absolutely terrific. And the beach.... clean, not crowded, lovely. My wife and I will certainly come back. Congratulations !

Dear Mr. Claudio, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

在网上价格不一样 到了酒店多要钱

客户意见评级 3.0/5

Jin C. 家庭住宿 - 26/07/2017 所有已确认评论

在网上价格不一样 到了酒店多要钱热水也不好。

Dear Jin Jinchen, Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Fantastic hotel on the beach!

Tripadvisor 评级 5.0/5

Grandma711 Family - 05/06/2017 经 TripAdvisor 认证的评论

The hotel staff from the reception desk to the restaurant workers who were outstanding to the lovely lady that cleaned the room - everyone and everything, including the food was fantastic!!!! The view of the mountains and the married ocean spot were priceless!

Dear Mr. Grandma, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar
客户意见评级 3.0/5

匿名 家庭住宿 - 04/01/2017 所有已确认评论

入住登记等待时间太长,对于组织小朋友活动这一块很特别,非常好。但是管理小朋友的经验还不够,我们孩子在参加活动中丢了一幅游泳眼镜,还摔了一跤,擦破了膝盖。还有入住房间后,对入房内食品没有价格单或使用说明,这会对顾客使用带来疑惑,有待提高。

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