客户意见评级 4.5/5 20,180 评论
周六在餐厅享用 feijoada，可以欣赏 Mar Casado 岛景色
停车场拥有 500 个停车位和代客泊车服务
酒店参加 Planet 21 计划，积极推动酒店业可持续发展。
从 15h00 办理登记入住手续
从 12h00 办理退房手续
高级房，配备 1 张特大床，带阳台，可欣赏海景，提供免费无线网络
经典房，配备 1 张特大床，带阳台，可欣赏山景，提供免费无线网络
高级房，配备 2 张单人床，带阳台，可欣赏海景和/或泳池景观，提供免费无线网络。
经典房，配备 2 张单人床，带阳台，可欣赏山景，提供免费无线网络
办公客房 - 改造成办公室的公寓，不提供床非合约照片
豪华房 - 配备 1 张特大床
豪华房 - 配备 2 张单人床
来自 100% 认证入住过我们酒店客人的评论发现更多
Could’ve been great. But wasn’t.
jamespstanton 21/08/2021 经 TripAdvisor 认证的评论
Three night stay, traveling with a 3 month old baby. A/C didn’t function properly the first night. Informed front desk next morning. They said they would fix it. Following night was chilly, so no A/C. Third night it was hot again, A/C again didn’t work. Informed the front desk at checkout and requested some sort of compensation for their failure to fix the problem. Was told it was our responsibility to report the problem if it had not been fixed. Forgive me for being blunt, but paying R$1500/night for a hotel room, the A/C should work. Going on a trip to relax and spend time with my family shouldn’t include supervising the maintenance work of the A/C. Otherwise, the hotel is nice a bit old but still nice, food is good, staff is friendly. Could’ve been a nice trip but ended up being unpleasant.
Great resort lovely staff
paulwitts Family - 14/01/2020 经 TripAdvisor 认证的评论
We got married in São Paulo and took 6 guests from the UK to the Sofitel. The beach is right in front of the hotel and the breakfast and lunch buffet were superb. There was a problem with our Jacuzzi bath but the management compensated us for the loss of this facility so no problem. Very modern and clean with a large pool. Lots of kids so very family orientated so try and get a room away from the kids club if you want peace and quiet. The a la carte French restaurant was top class. Most guests are Brazilian of course and not all the staff speak English but that didn’t really matter. Would recommend
jl1804 Couples - 11/01/2020 经 TripAdvisor 认证的评论
Poor registration by email (exchange of email) Poor check in (no special welcome for gold customers/mistakes made) Line up for breakfast (yes we had to wait to access the restaurant) Poor material condition Poor check out
Very nice hotel located in a wonderful area
Daniel L Family - 07/11/2019 经 TripAdvisor 认证的评论
I was very happy about our stay. This is the fourth time we stay at the same hotel in a one year period. Our only complaint was regarding lunch. Our reservation was done at the accorhotels homepage as usual, and as we arrived we were very surprised that this time, different from the other three times we stayed at this place, Lunch was said that was not included! There was no detail about that in the accorhotels homepage, and I did not see anything different while doing the reservation, nor the price was that much different than what was charged before, when Lunch and Breakfast were both included.
Are you sure it's Sofitel?
celson728 Family - 06/11/2019 经 TripAdvisor 认证的评论
The hotel has poor installations. We booked an expensive ocean view room, but the sink was clogged. The coffeebreak had no many options, and the lunch was bad. It's impossible that this hotel is a five stars. Me and my family had a very desapointed weekend and I'm considering to sue the hotel for refund, since it's not even close what it's advertised. Too bad, we where waiting so long to be there.
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