プルマンクチン 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 3,068 件のレビュー

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1A Jalan Mathies, Sarawak, 93100 クチン, マレーシア

説明

ホテルのその他の情報

  • Every room comes with either Kuching City or Sarawak River view

  • 3 Restaurant and Bars with 1 cigar lounge

  • Free WiFi in rooms and Public area

  • Covered Parking with 24/7 security

当ホテルの客室

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ホテル所在地

プルマンクチン

1A Jalan Mathies, Sarawak
93100 クチン
マレーシア

GPS:1.555939, 110.351122

電話番号
ファックス +60 82-222 999

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  3,068 件のレビュー

トリップアドバイザーの評価  4.0/5  2,668 件のレビュー

2024エクセレンス認証

Great stay! Thanks Apin

トリップアドバイザーの評価 5.0/5

azzaghaz トリップアドバイザー認証口コミ

I had a wonderful stay at this hotel! The service was exceptional, especially from Apin, who was very professional and attentive throughout my visit. I highly recommend asking for him if you're staying here! The location is perfect—just a short walk to the mall and waterfront, making it very convenient for shopping and sightseeing. Overall, I really enjoyed my stay and would definitely return!"

Below Standard

トリップアドバイザーの評価 2.0/5

ARIN P トリップアドバイザー認証口コミ

I must express my disappointment with this hotel, as it falls significantly short of expectations. Although it boasts a 5-star rating, the rooms, amenities, and facilities are outdated and poorly maintained. The towels are worn, the bed linens feel cheap, and the cups are stained while the plates have chips. For a hotel catering to frequent travelers, it's astonishing that there’s only one power outlet in the room, located on just one side of the bed. When I asked for an extension cord, the receptionist initially informed me that they didn’t have any available. After some persistence, I finally received one, which I really appreciated. Breakfast was quite disheartening, featuring stale bread and pastries, burnt roti canai, and fruit flies on the fruit platters. To top it off, margarine was served under the guise of butter. It seems like the management is cutting corners to save costs. Additionally, there was no prior notice at check-in about the gym and outdoor pools being closed for renovations, which is quite unacceptable. On a positive note, the staff members are friendly and genuinely try to meet the needs of the guests, which does help make the stay a bit more bearable. Despite being charged for a 5-star experience, the overall quality feels more akin to a 3-star hotel.

Dear 775arinp, Warmest greetings from Pullman Kuching! Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely regret that we did not meet your expectations and fell short in providing you with the 5-star experience you deserved. We deeply apologize for the concerns you raised, including the outdated amenities, maintenance issues, and the quality of the breakfast offerings. Your comments about the towels, bed linens, and dishware have been noted, and we will review them with our housekeeping and dining teams to address these shortcomings. Regarding the limited power outlets, we understand how inconvenient this must have been, and we appreciate your patience while we arranged for an extension cord. We will explore ways to improve this aspect of the guest experience. It is disheartening to hear that our breakfast did not meet your expectations. Please rest assured that we are taking your comments about the stale pastries, fruit flies, and the use of margarine seriously. We are already working closely with our culinary team to make improvements to the quality and presentation of our offerings. On a positive note, we are glad that our staff's friendliness made a positive impression during your stay. They are truly committed to ensuring guest satisfaction, and your kind words will motivate them further. Once again, we deeply regret the disappointments you experienced. Your feedback is invaluable as it helps us identify areas where we can improve. We hope to have the opportunity to better serve you in the future. Thank you. Yours sincerely, Pullman Kuching

Excellent service and hotel

トリップアドバイザーの評価 5.0/5

Mumu A トリップアドバイザー認証口コミ

First time checkin in this hotel.staff was very helpfull and always smile especially frontdesk name Mr Nasrizal He is very profesional and willing to help during my stay.Huge lobby and room was very clean.Location was good and near the waterfront.Will come again next time for family trip.

Dear 481mumua, Warmest greetings from Pullman Kuching! Thank you for taking the time to share such a wonderful review! It brings us immense joy to know that your experience at Pullman Kuching was enjoyable and met your expectations. We are especially delighted to hear your kind words about your experience and providing exceptional experiences for our guests is always our top priority. It is feedback like yours that motivates us to keep delivering our best. Kindly allow us to thank you on behalf of Mr. Nasrizal for the kind words. We look forward to welcoming you back in the future for another memorable stay! Warm regards, Pullman Kuching

Will come back again

トリップアドバイザーの評価 5.0/5

Seaside08668985516 トリップアドバイザー認証口コミ

Despite hotel put up a notice of on going renovation, but my stay was not disturbed. The location is very strategic as all the sight-seeing places are within walking distance. All room comes with en-suite bath tub. Hotel staff was very welcoming

Dear Seaside08668985516, Warmest greetings from Pullman Kuching! Thank you for taking the time to share such a wonderful review! It brings us immense joy to know that your experience at Pullman Kuching was enjoyable and met your expectations. We are especially delighted to hear your kind words about your experience and providing exceptional experiences for our guests is always our top priority. It is feedback like yours that motivates us to keep delivering our best. We look forward to welcoming you back in the future for another memorable stay! Warm regards, Pullman Kuching

A happy experience at Pullman Kuching.

トリップアドバイザーの評価 5.0/5

387bernadettec トリップアドバイザー認証口コミ

A superb location situated on a slight incline which provides the guests with a panoramic view over the city of kuching. This hotel is bright clean and spacious. The staff here are friendly,attentive and very welcoming. Nothing seems to be a bother. If you are looking for a hotel that provides value for money then choose Pullman Kuching. We are certainly looking forward to our return visit.

Dear 387bernadettec, Warmest greetings from Pullman Kuching! Thank you for taking the time to share such a wonderful review! It brings us immense joy to know that your experience at Pullman Kuching was enjoyable and met your expectations. We are especially delighted to hear your kind words about your experience and providing exceptional experiences for our guests is always our top priority. It is feedback like yours that motivates us to keep delivering our best. We look forward to welcoming you back in the future for another memorable stay! Warm regards, Pullman Kuching

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。